CITY OF MOSCOW INFORMATION SYSTEMS DEPARTMENT. COMPUTER SYSTEMS TECHNICIAN Or COMPUTER SYSTEMS SPECIALIST

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1 CITY OF MOSCOW INFORMATION SYSTEMS DEPARTMENT COMPUTER SYSTEMS TECHNICIAN Or COMPUTER SYSTEMS SPECIALIST The City of Moscow, located in the beautiful North Idaho panhandle, is currently seeking an experienced information systems professional to join our Information Systems Department team as a Computer Systems Technician or Computer Systems Specialist. (Appointment is dependent on qualifications and experience.) Essential duties of the position include: respond to user problems involving hardware and/or software; install, troubleshoot, and update the City s networked and stand-alone workstations in all work locations including internal components and peripherals; provide software support by completing complex, full-scale software installations, demonstrating, and assisting users of various levels of computer skills in the operation of a wide variety of new and existing software; may serve as technician for the City s municipal fiber network and the City s phone network comprised of analog lines, PRI, fax, VOIP, and other devices; serve as backup for other Information Systems staff; and perform other duties as assigned. Starting pay is $21.06 for the Information Systems Technician. Job requirements include an associate degree in computer science, MIS, or related field and one (1) year of progressively responsible experience performing personal computer, peripheral, and software user support, set-up, configuration, installation, troubleshooting and maintenance in an enterprise environment. Starting pay is $25.01 for the Information Systems Specialist. Job requirements include any combination of education and experience equivalent to a Bachelor s degree in computer science, MIS, or related field with specialized coursework in networking and management information systems, associated hardware and software, and a minimum of two (2) years of experience in network management, implementation, and support. The City offers a full range of benefits including health, dental, and vision insurance; sick leave and vacation leave; eleven paid holidays per year; life insurance and inclusion in the Public Employees Retirement System of Idaho (PERSI). Application packets that include a complete job description may be obtained at Moscow City Hall, 206 E. Third Street, or by calling (208) or by visiting our website at A completed City Application for Employment, resume, and cover letter are required. Applications will be accepted by the Human Resources Department located in City Hall until July 24, A criminal background check will be required as a condition of employment. The City of Moscow will accord a preference in employment to eligible veterans.

2 CITY OF MOSCOW CLASS TITLE: COMPUTER SYSTEMS SPECIALIST BASIC FUNCTION: Under supervision of the Information Systems Director, responsible for performing hardware and software installation, compatibility, maintenance, and support for Windows based workstations, server/client based networked computer systems, networked devices, mobile computing devices, and phones and all system users. ESSENTIAL JOB FUNCTIONS: The incumbent shall work well under pressure; meeting multiple and sometimes competing deadlines. The incumbent shall at all times demonstrate cooperative behavior with colleagues and supervisors. Ensure user problems involving hardware and/or software support are managed and resolved in a timely manner including presenting informal end user training that enhances ability to utilize computer equipment, software, phone systems, and other supported devices. Install, troubleshoot, and update the City s networked workstations and servers in all work locations, including internal components and peripherals. Provide software support by completing complex, full-scale software installations, demonstrating, and assisting users of various levels of computer skills in the operation of a wide variety of new and existing software. Serve as a technician for the City s municipal fiber network. Serve as the primary technician for the City s phone network comprised of analog lines, PRI, fax, VOIP, and other devices. Provide primary responsibility for all inventory tasks including purchasing, inventorying, and disposing of obsolete equipment out of service and record asset disposal using established systems and records of fixed assets for the computer/network inventory. Function as backup operator to record and broadcast public meetings and provide training to other Information Systems staff. Serve as backup for other Information Systems staff in a mutually supportive team work environment. Other duties as assigned. Computer specialist November 2014 Page 1 of 3

3 KNOWLEDGE AND ABILITIES: KNOWLEDGE OF: Advanced methods for managing a network including workstations, server/client based networked computer systems, networked devices, and phones. City organization, operations, policies, and objectives. Laws, rules and regulations related to assigned responsibilities. Oral and written communication skills. Interpersonal communications that utilize tact, courtesy, and patience. ABILITY TO: Assist employees with varying levels of computer proficiency in the operation of software, workstations, and peripherals. Diagnose, repair and troubleshoot workstations, network equipment, and peripherals used in the City. Clearly communicate technical information to all City employees. Develop and present training to individuals or groups of users on operation of workstations and software applications. Perform installation, maintenance, and problem diagnosis for complex internal hardware and a wide array of software applications. Conduct interpersonal communications with tact, courtesy, and patience. EDUCATION AND EXPERIENCE: High school diploma or equivalent. Any combination of additional education and experience equivalent to a bachelor s degree in computer science, MIS, or related field with specialized coursework in networking and management information systems, associated hardware, and software; and minimum of four (4) years of experience in network management, implementation, and support. LICENSES AND OTHER REQUIREMENTS: Valid driver s license. Ability to pass a criminal history background check. Computer specialist November 2014 Page 2 of 3

4 WORKING ENVIRONMENT: ENVIRONMENT: Indoor environment, with occasional exposure to outdoor environment PHYSICAL ABILITIES: Standing and sitting for extended periods of time Ability to climb stairs, ladders and work in confined spaces such as attics and wiring closets Dexterity of hands and fingers Seeing to monitor computer screen Ability to lift objects weighing 50 pounds Hearing and speaking to exchange information and make presentations Computer specialist November 2014 Page 3 of 3

5 CITY OF MOSCOW CLASS TITLE: COMPUTER SYSTEMS TECHNICIAN BASIC FUNCTION: Under supervision of the Information Systems Director, responsible for performing hardware and software installation, compatibility, maintenance, and support for Windows based workstations, server/client based networked computer systems, networked devices, phones, and all system users. ESSENTIAL FUNCTION/REPRESENTITIVE DUTIES: The incumbent shall work well under pressure; meeting multiple and sometimes competing deadlines. The incumbent shall at all times demonstrate cooperative behavior with colleagues and supervisors. Ensure user problems involving hardware and/or software support are managed and resolved in a timely manner. Install and troubleshoot City computers in all work locations, including internal components and peripherals. Diagnose software, network connections and devices, and hardware failures. Consult with internal staff for appropriate action to resolve problems. Provide software support by completing complex, full-scale software installations, training and demonstrating, and assisting users of various levels of computer skills in the operation of a wide variety of new and existing software. Maintain a variety of user security and access protocols and systems. Troubleshoot all network interfaces and connections between system components. Assist with City Web Site development and maintenance, including database maintenance and Web page design. Plan, develop and present formal and informal end user training that enhances ability to utilize computer equipment and software. Maintain databases for service calls, trend analysis, and records of fixed assets for the personal computer/network inventory. Serve as backup for other Information Systems staff in a mutually supportive team work environment. Other duties as assigned. KNOWLEDGE AND ABILITIES: KNOWLEDGE OF: Hardware and software used within the City organization. Methods for managing a client/server network including interfaces. Computer Technician November 2014 Page 1 of 2

6 ABILITY TO: Assist employees with varying levels of computer proficiency in the operation of software, personal computers and peripherals. Diagnose, repair, and troubleshoot computers, network related equipment, and peripherals used in the City. Clearly communicate technical information to all City employees. Develop and present training to individuals or groups of users on operation of personal computers and software applications. Perform installation, maintenance, and problem diagnosis for complex internal hardware and a wide array of software applications. EDUCATION AND EXPERIENCE: An associate degree in computer science, MIS, or related field. One (1) year of progressively responsible experience performing personal computer, peripheral, and software user support, set up, configuration, installation, troubleshooting and maintenance in an enterprise environment. LICENSES AND OTHER REQUIREMENTS: Valid driver s license. Ability to pass a criminal history background check. WORKING ENVIRONMENT: ENVIRONMENT: Indoor environment with occasional exposure to outdoor environment. PHYSICAL ABILITIES: Standing and sitting for extended periods of time. Ability to climb stairs, ladders, and work in confined spaces such as attics and wiring closets. Dexterity of hands and fingers to operate a computer keyboard. Seeing to monitor computer screen. Ability to lift objects weighing 50 pounds. Hearing and speaking to exchange information and make presentations Computer Technician November 2014 Page 2 of 2

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