DECD HR Service Catalogue for Sites Information Session
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1 DEPARTMENT FOR EDUCATION AND CHILD DEVELOPMENT DECD HR Service Catalogue for Sites Information Session 14 November :25-2:15 PM
2 Welcome and Introductions
3 Agenda Topic Welcome and Introductions HR Service Catalogue: What is it and why are we doing it? How can it help you? Rollout, feedback and maintenance What is in the Service Catalogue? Exploring the catalogue Wrap-up and Questions
4 HR Service Catalogue: What is it and why are we doing it?
5 But first. Have you heard of the HR Service Catalogue? Have you looked at it or used it? Any feedback?
6 What is the HR Service Catalogue? A web-based directory that helps sites to find HR Related services that they need HR Service Catalogue Specifically developed for sites Provides sites and service providers with: Client responsibilities Services provided Links to relevant information Contact information
7 What does it cover? Covers all HR related topics that employees at sites may need to access. This includes services provided by: HR Client Services HR Service, Preschools and Schools Performance and Incapacity HR Systems, Data and Reporting Recruitment and Compliance Health and Safety Services Industrial relations (including Ethical Conduct) Workforce Development Incident Management Shared Services SA Legal Services It does not include HR related services for DECD Corporate or Families SA at this stage
8 Functionality, limitations and features Currently, services are linked to the information available. It varies in quality and availability. Back button: does not always return you to the previous page Feedback service : You can direct people to if they have a view or want a change Search function on the front page of the Service Catalogue searches ONLY catalogue information, returning fewer links and making it easier for you to identify what you need to locate.
9 HR Service Catalogue: A team effort Sites: Communicated need for something to help them find what they needed and who to contact Managers*: Identified the services their teams provide Managers: Agreed on which teams would be responsible for what Sites: Tested the HR Service Catalogue Sites: Grouped, categorised and reworded services Managers and Directors: Confirmed content was correct and reflected team responsibilities Managers*: Refined services *Managers, and individuals identified by managers, from across HRWD, Shared Services SA, Legal Services, Incident Management Division, other areas in DECD that provide HR related services
10 Location Go to the HR Home page the link is located: Quickdocs (left hand side) Service Catalogue tab across the top of the HR Page Or bookmark:
11 HR Service Catalogue: How can it help you?
12 Objectives of HR Service Catalogue Acts as a directory - helps you and sites to know who provides which HR related services Convenience/Improved Service: Makes it easier for you and for site staff to self-serve when time is of the essence and when it suits you
13 How it can help you The service catalogue is available with links to information 24x7 You can direct staff to use it as a first port of call prior to asking you for help No need to wait on hold Links you to the information you might need Can reach the right team, the first time Over time, will allow us to reduce call volumes, so you can get through more quickly with your more challenging questions
14 HR Service Catalogue: Rollout and Maintenance
15 Timing of Rollout The Service Catalogue is available now. Key Communications Dates: Released: Thursday, 9 October Released: Friday, 10 October HR Services: Preschools and Schools Update Posted: Final Week in October
16 Feedback Send any feedback (Service Catalogue or any HR related feedback) to: Feedback received will be reviewed, and, where appropriate, changes will be implemented
17 Maintenance Monthly maintenance of: Retiring old services Adding new services Maintaining or improving relevant information and links This process will be streamlined through HR Client Services to ensure information is continuously improved
18 Feedback and Maintenance Prior to rollout of the HR Service Catalogue, most staff addressing HR related queries attended information sessions so that they were aware of the Service Catalogue and its contents. This includes Shared Services SA Feedback received that will be updated shortly includes: Additional words to improve searchability (for example, workcover for worker s compensation claims) Adding VSP systems support together with vacancies and appointments (including VSP) Please take a look at the catalogue when you are back at your site and send any feedback to: DECD.hrclientservices@sa.gov.au
19 HR Service Catalogue: What is in it?
20 Brief Category Description, Client Responsibilities 11 Categories 40 Sub-categories ~120 Services (in alphabetical order within each sub-category)
21 Brief Category Description, Client Responsibilities Category description expected to contain hyperlinks to sub-categories Client responsibilities: Consistent across multiple categories: Your responsibilities: Before contacting HR, please review the documentation below or, if you require further clarification, speak with your site leader or delegate.
22 11 Categories HR Service Desk Grievance and Complaints Pay and Leave Support Legal Services Recruitment, Selection and Compliance Work, Health and Safety Workforce Planning Performance Industrial Relations/Employment Conditions Professional Development and Training Misconduct and Investigations Legend HR Client Services Shared Services SA HR Systems, Data and Reporting/HR Systems & Workforce Information Industrial Relations (incl. Ethical Conduct) Health and Safety Services Incident Management HR Services, Preschools and Schools Performance and Incapacity Recruitment and Compliance Workforce Development Legal Services Other
23 40 Sub-categories HR Service Desk Pay and Leave Support Recruitment, Selection and Compliance Workforce Planning Performance Vacancy (VSP) online support, DECDjobs, Site online processing, Appointment Details, PRTs/TRTs/Supplementation, Statements of Service and Transfers, Relocations, HR Forms and Circulars, Improvements and Feedback Pay, Leave, Claims/Allowances/Deductions, Changes to Personnel Details, Income Tax/Salary Sacrifice/Superannuation, Terminations/Resignations/Retirements, Deceased Estates (Management of Payments) Vacancies and Appointments (including VSP), and Employment and Reclassification Advice on staffing models, workforce planning reports Performance Development, Standards and Assessment, Recognition, Unsatisfactory Performance, Incapacity, Employee Assistance Program
24 40 Sub-categories Misconduct and Investigations Grievance and Complaints Legal Services Work, Health and Safety Industrial Relations/Employment Conditions Professional Development and Training Misconduct and Investigations Grievance and Complaints Legal Services Employee Assistance Program, Safety and Well-being, Injuries, Work, Health and Safety Online Systems Support Industrial Relations/Employment Conditions induction professional development and learning, leadership development, scholarships
25 ~120 Services are contained within the Service Catalogue Services are organised in alphabetical order Pay and leave support services are broken into 4 areas: Policy/Advice Approvals Submission Payment/Pay Issues Sites are asked to make pay queries to the team receiving their forms in the first instance
26 Exploring the HR Service Catalogue HR Service Catalogue
27 Exploring the HR Service Catalogue HR Service Catalogue Only searches Service Catalogue Brief description of each category Navigation: Categories and Sub-categories
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