Contents Operational Activities for

Transcription

1 This document has been designed to capture the visible activity and planned initiatives for Information Technology Services during 2012 as a means of engagement with our colleagues around the University. It has been framed using the University s building blocks of excellence, as outlined in ANU by Contents Operational Activities for World Class Staff... 1 National and international outreach... 3 Embedded Access and Equity... 4 Effective Organisation... 4 High Quality Infrastructure... 7 Specific initiatives for Operational Activities for 2013 These activities could be described as keeping the lights on. They are the core operational components to our business. World Class Staff Objective Improve our staff cohort by strengthening our attraction, development and retention activities Action Review SoE activity: All staff members will have their SoE aligned with the ITS Operational Plan SoEs will be tied to the annual budget cycle, with an initial review in March and a follow up in September Lead / Contributor / ITS supervisors Current Status ITS All Portfolios, Q1 2013: All PDs to be reviewed, to establish a consistent set of templates. New PDs to be

2 Effectively and efficiently manage underperforming staff, through staff and supervisor development and performance expectations IT staff members will have a career development and professional development plan aligned with the Skills framework for the information age (Sfia) discussed with each staff member as a part of their SoE in March 2013 SFIA planning day to be held 4/2/13, to examine all technical PDs AD, Projects 14/01/13: Established required Project Manager structure Identified relevant SFIA skill categories for ANU Project Management structure Mapped SFIA skills to ANU classification structures Mapped SFIA skills and Project Manager Structure to AIPM accreditation levels Preparing to develop revised PDs, SoEs and professional development plans in line with the above Awaiting next SFIA session to agree standardised methodology Socialising the concept of the review with staff Review recruitment processes to assess whether the current recruitment processes 2

3 support the attraction and appointment of outstanding staff Ensure all staff are respected, talent is nurtured and supported by a safe and engaging environment Improve on-boarding process for new staff, by participating in and supporting HRD s on-boarding project Address issues identified via 2011 ANU Staff Survey: Improve leadership Increase access and awareness of career opportunities / ITS OMG / ITS supervisors Q1 2013: further development of onboarding procedure, to build on the new induction procedures established in Q Set OHS and staff consultation structures in place ITS supervisors National and international outreach Objective Develop an active set of national and international alliances to build and enrich the educational and research mission of the ANU Action Active collaboration and partnering through membership of the Council of Australian Universities Directors of Information Technology (CAUDIT); RDSI; NeCTAR; AARNet; EduCause; NCI / ANUSF; and NCRIS Lead / Contributor Current Status Participation as appropriate Develop strong and enduring relationships with business organisations Enhance relationships with strategic vendor partners ITS / Meetings with Dell, Oracle, CommVault, Optus, VMware and Microsoft held this month. 3

4 Embedded Access and Equity Objective Promote cross cultural and equity awareness and competency at ANU Action Require all staff to complete the online Pulse cultural awareness training module within the first six months of their employment Lead / Contributor Develop the ITS Reconciliation Action Plan Current Status ITS supervisors reminder sent to all staff, requested report from HR on progress. AD, SD&E Q1 2013: It is intended that there will be one trainee recruited in 2013 for a two year duration. Effective Organisation Objective Provision of clear governance, policies and procedures that underpin our activities Action Connect/respond to changing client needs, by seeking feedback from key stakeholders: OVC College General Managers/Deans/IT Managers Service Division Directors ANUSA/PARSA Lead / Contributor AD Service Delivery and Current Status CIO meets regularly with OVC, Deans. AD, SD&E meets regularly with College GMs, College IT Managers and ANUSA/PARSA. Client Services Manager meets 1/4ly with OVC EAs re OVC VIP IT Support. Update and promote the process and procedure documentation that defines and AD Service 4

5 Provision of clear governance, policies and procedures that underpin our activities (cont d) underpins ITCM Delivery & CPM,, OMG, CAB Change scope of ITCM practices, from ITS to IT service providers across ANU AD Service Delivery & CPM,, OMG Make Business Protection Periods visible to ITCM AD Service Delivery & CPM, OMG Maintain relevance and alignment of Information Services policies with Universitywide CIO policies and procedures Conduct ITS audit activities Implement Business Continuity Planning for ANU ICT Address issues identified via 2011 ANU Staff Survey: EO Cross-unit co-operation Streamline processes Improve communication between ITS and stakeholders by implementing a AD Service communications strategy, and building strategic relationships with Deans, College Delivery and General Managers, key stakeholders and ITS vendor partners Not yet commenced Not started. Requires input from ANU and client areas on patterns of business activity and significant events, and a plan for incorporating this within ITCM systems and practices. Project to be reviewed. EO, CIO 12/11/12: New lists released l/ -lists/ AD, SD&E Q1 2013: Progress against the Communication Plan to be identified Implementation strategies to be identified 5

6 Develop a Service Catalogue, to include service level expectations for core services, with the top level catalogue to be published on IS website / ITS OMG Maintain ANU s compliance with TEQSA to ensure continued registration as a HEP Implement Application Support Model for all Tier 1 and Tier 2 Enterprise systems AD Enterprise Systems / / ITS OMG Conduct IT governance audit to improve structures and accountability ITS Directors Implement a sub-culture of project management practices to manage risk, improve benefit realisation and provide improved assurance for the significant investment in AD Project IT Office ITCM communications procedures and channels to be aligned with engagement matrix 2013: further work required to current catalogue, to capture service level expectations for core services at a minimum; end to end business process mapping would be desirable Q1 2013: UICT endorsed ES Application support model to be applied to all existing ESs, any missing systems to be identified. AD, Projects 14/01/13: Increased project manager pool to 5 Developed Project Initiation, Reporting, Planning and Communication suite of documents Implemented presentation modules on Project Management within ANU General and Research management training programs 6

7 Continued support for the expanding ANU PM Community of Practice High Quality Infrastructure Objective Develop information infrastructure and services to support ANU s objectives Action Lead / Contributor Support of innovation within the Teaching and Learning Commons: Install high definition international video collaboration in Baume AD Service Install mobile computing solutions for language teaching in the Language labs Delivery and Bring your own device initiative: implement a solution to allow small group collaboration for students to push and pull information using their own / ITS OMG mobile devices with IC equipment, such as interactive whiteboards Improved planning and prioritisation of IT project portfolio AD Project Office Current Status AD, Projects 14/01/2013: Documented and communicated funding gateways (5 step) project approval process Decommissioned UISC and replaced it with UICT Further enhanced EPM project management and reporting capability - Project traffic light status dashboard - Risk Register 7

8 Develop information infrastructure and services to support ANU s objectives (cont d) Streamline loading of data between the Student Information system and the University LMS using WPG Student information Oracle. Document a high level enterprise architecture map including clear identification of key system relationships. Develop information road map for sustainable future, including documentation of business processes. Review/implement strategic asset management planning to include life cycle and provisioning procedures for: ANU Voic Data storage Wireless coverage Telephony services (fixed and mobile, that provides a data bucket model, free inter-company mobile to mobile calls [24/7], data roaming management, unmetered content for and a suite of innovative solutions around convergence [data/voice/video] Mobile devices Network infrastructure IC Desktops Software licencing, including the Managed Operating Environment package Lecture room software/devices Preferred desktop provider for MS Windows Preferred provider for Apple devices Asset tracking management systems AD Enterprise Systems / UL / DRSS AD Strategy and Planning DoI Exec / DoI OMG AD Infrastructure AD Service Delivery and College IT Managers - Issues Register - Automated status report - Project schedule template Q4 2012: lodged with UICT migration continues at a pace with most of the library s now across. Meeting with Cisco to discuss networking happening this week. 8

9 Provide a research and study environment that meets world s best sustainability practice Improve quality of information in change records (RFCs), to improve quality of impact and risk assessments and change decisions, by redesigning the form and/or training end-users and/or adding specialist capability to the process. Provide formal advice to staff on most suitable energy efficient desktop practices within network constraints AD Infrastructure / CPM / ANU Green Q1 2013: Green ICT PMG participation. 9

10 Specific initiatives for 2013 These activities are the major projects for the year, as determined by the ANU Executive acting on advice from the CIO. In the future, all major IT projects at the ANU will be approved by the ICT Governance Committee, once it has been established (expected to be in October). These decisions are expected to feed into the formal budget process to ensure they are appropriately funded and scheduled. This will also ensure that projects have a formal business proposal and are clearly linked to ANU s strategic direction. (Support for the creation of formal business proposals is available from the DoI Project Office ) Planned: Objective Description Lead Contributor High Quality Infrastructure Implement single ANU Platform for staff, students and Alumni Implement UniDoc system (Electronic Document and Records Management System [EDRMS]) Expand the wireless access points and reliability of ANU Secure. Decommission ANU Access Phase 1 of the split of ESP-HR and Student 21: deliver approved plan for split Implement a university-wide capability for Optical Character recognition for accounts Time Frame Outcomes CIO AD Infrastructure De-duplicated systems to provide staff and students common calendaring and AD Enterprise Systems AD Project Office / Key stakeholders 2013 Significantly reduce staff workload and reduce risk associated with paper-based systems AD Infrastructure Improve the reliability, access, and ubiquity of ANU Secure Wireless access. AD Enterprise Systems AD Enterprise Systems HRD / DRSS 2013 Manage risk of vendor directional change to assure student and HR functions F&BS System transitioned to an enterprise system, with online processing of invoices Status Library s now mostly across Issues register being reviewed Continual planning of Colleges continues Review of BAU processes commenced Formal project not yet initiated 10

11 payable (Kofax) in effect High Quality Infrastructure (cont d) Develop and implement a single ANU Identity Profile critical for providing secure authentication and a single ANU Network. Create centralised storage and related business processes for digital media AD Infrastructure De-duplicate password access across multiple systems. Will ensure secure authentication. Will also minimize risk exposure and loss of IP. AD Infrastructure CELO, Marketing 2013 De-duplicate storage, management and reporting of digital media used for marketing purposes Oracle architecture team now engaged OCS doco to only be on technology refresh BA s commenced business info gathering Not yet commenced Scope web transformation for Student gateway AD Enterprise Systems Marketing Increase accessibility and use of Student oriented portions of website Scope networked locking system AD Infrastructure F&S Increase use of smart access control for University Accommodation buildings F&S chased to discover progress Effective Organisation Enhance IC printing features: PrintQ: remote printing capability Recharge: cashless printing, linked to ANU ID cards Consolidation of IT helpdesk/service desks, including OVC support AD Service Delivery and Engagement AD Service Delivery and / ITS OMG F&S S Improved accessibility and efficiency of IC printing operations Key deliverable required by VC: 75% of incidents/calls resolved at first point of contact 11

12 World Class Staff / Inspired Students Develop and implement an Innovation showcase AD Service Delivery and Engagement Increase awareness and use of technological innovations in the teaching and learning environs World Class Staff Finalise ITS and Admin Accommodation project CIO F&S Increase co-location of staff to achieve synergies and business process efficiencies; and removal of staff from unfit buildings Completed: Objective Description Lead Contributor Time Frame Outcomes 12