Start Your Disaster Recovery Plan TODAY! Bob Boyd Agility Recovery. To download a copy of the slides, please visit:

Transcription

1 Start Your Disaster Recovery Plan TODAY! Bob Boyd Agility Recovery To download a copy of the slides, please visit:

2 Agenda Prepare to Survive. 1. The Reality of Disasters 2. The Priorities when Planning 3. How and Where to Start Quickly and Effectively 4. Next Steps 5. The Agility Solution 6. Q&A 7. National Preparedness Month

3 Prepare to Survive. 1. The Reality of Disasters

4 Disasters Happen Everywhere 47 Total Disaster Declarations in 2012 (FEMA.gov)

5 Summary of Events from Agility Agility Disaster Recoveries Categorized by Recovery Type 180 Total Events Full Mobile 7% Other Internet 2% 6% Space 4% Technology 9% Phone/Fax Redirection 19% Power 53%

6 Presidential Disasters

7 Threat Risks Top Threat Risks to Business NFIB RESEARCH FOUNDATION REPORT 1. Power Loss 2. Loss of Sales & Customers 3. Length of Recovery 4. Uninsured Loss (for continuing operations) 5. Uninsured Loss (for destruction of physical property)

8 Prepare to Survive. 2. The Priorities When Planning

9 The Priorities When Planning Priorities When Planning Safety Taking Action NOW Leadership Support Threats/Risks Communications Data Backup Critical Business Functions Avoiding Unnecessary Complication Exercising the Plan

10 Take Action NOW From today s session, we challenge each of you to implement or improve a single element of your plan today.

11 Prepare to Survive. 3. How & Where to Start Quickly & Efficiently

12 Safety Ensuring Safety: Initial Steps First Aid Kits Install, Update, Resupply CPR Training Hands Only CPR Fire Safety Hazard Awareness, Fire Extinguishers Evacuation Planning Building Evac, Area Evac, etc. Shelter in Place Training Earthquake, Tornado, Active Shooter

13 Safety Hands Only CPR External Links English: Spanish:

14 Leadership Support Gaining Leadership Support: Initial Steps Focus on Fundamentals Start Simple, keep costs down, stress the need for a physical recovery location Demonstrate the Need Establish the Risks & Rewards Roughly estimate cost of downtime, potential loss of revenue & customers Establish Required Resources Reinforce the Competitive Advantage

15 Form a Team Setting Up A Team: Steps for Success Don t Attempt this Yourself Not enough time, resources or expertise Probably not your primary responsibility Benefits of a Team Gain multiple perspectives Accountability in numbers Best chances for completing the plan Aspects of a Strong Team Establish a chairperson Representation from key departments Direct line to management

16 Communications Communications Plan: Initial Steps Phone Lists Complete, Updated, Comprehensive Backup /Phone Employee personal phone/ Emergency contact phone/ Text Messaging Develop Policy & Practice Alert Notification System Free Weather Alerts, Company wide system Call in Recording System Social Network platform or Google Group

17 Simple Steps Assemble Office Emergency Kit: Initial Steps Important Records Insurance Policies, Fixed Asset Inventory, Contracts, Recovery Plan & Checklists Operating System Install Disks Licensing Keys/Passwords Letterhead Office Supplies Mobile Phone Chargers and Extra Batteries Cash is King!

18 Data Backup Data Backup: Initial Steps Assumption: Everyone Backs Up Data But has it been tested, audited, restored? Automate Daily Don t rely on memory or good habits Location Matters Multiple sites, hardened locations Test Regularly From home, from secondary location, via multiple data channels

19 Exercising the Plan Exercise Your Plan: Initial Steps Conduct a Table Top Test or Desktop Exercise Involve all departments Develop a scenario with unexpected, creative twists Don t be afraid of pass/fail, the point is to test the limits and improve the plan Involve outside suppliers, vendors and partners Keep a running log of all activities and questions/concerns Conduct a post exercise review Build on what you learned to improve your plan

20 Prepare to Survive. 4. The Next Steps

21 Next Steps Taking Your Plan to the Next Level: Assessing Risks both Internal & External Geographical, supply chain, historical, etc. Analyze Your Critical Business Functions Recovery Time Objective, Staffing requirements, etc. Review Insurance Coverage Consider business interruption and added expense coverage Prepare Your Supply Chain Institute a Physical Asset Management Program Establish a plan for physical relocation to a alternate recovery site Diversify your vendor/supplier network Participate in regional exercises

22 Prepare to Survive. 5. The Agility Solution

23 Agility Recovery History Started by General Electric 24 years ago. Saw a need to recover at or near the organization s normal location. Photo taken by Agility Recovery team

24 What We Do We provide 4 key Elements of Disaster Recovery 1. Office Space: Everything needed for your employees & staff to work 2. Power for the office 3. Communications: Telephone and Internet access 4. Computer System: Computers, servers, printers, fax

25 Culture of Success General Electric built an infrastructure to ensure success 23 years Rescued 1000 s of members Never failed Atlanta Distribution Center

26 New Vision The industry focused on the needs of the Fortune 500. This model is too expensive for most organizations. In 2004, Agility defined a new vision. Agility will bring disaster recovery solutions to ALL organizations.

27 New Business Model ReadySuite Agility created a solution that all organizations could afford. For a small monthly fee, normally $495/month, you can protect your hospital.

28 When You Become a Member A continuity planner will contact you and gather the info we need to recover your operations if you have a disaster. e.g. Erin Mitchell Agility Rep How many employees need to be up and running? What are the power requirements of the facility? Where do you store your data? How do you want your phone calls handled during a disaster? Ben Pritchard Member Services

29 When You Become a Member All information is placed in a password protected site called myagility. myagility is the foundation of your recovery plan.

30 When You Have A Disaster Agility s operations team works with you to determine your needs. You only pay for Agility s out of pocket expenses: If we fly a technician to your office to set up computers, we charge you for the airfare, but not the time. If you need a generator, we'll deliver it and bill you our exact costs. If you need a server, we take one from our stock and ship it to you. You pay for the shipping. Agility Quickship Case

31 When You Have A Disaster Regardless if you have Agility or not, you would still have the same recovery needs. But Agility will get it done faster, cheaper and more effectively. Most importantly, we get it done every time. ReadySuite Mobile Office

32 Disasters Happen Sometimes they re small like a phone outage.

33 Disasters Happen Sometimes they re big like a tornado. Photo taken by Agility Recovery team

34 Disasters Happen If you don t have a plan your organization will be forever altered. Photo taken by Agility Recovery team

35 Disasters Happen During a disaster there are more important things to focus on instead of trying to rebuild your infrastructure. When you re most vulnerable to being overcharged and underserved, you will have a partner you can trust: 24 years 1000 s of recoveries Never failed Agility doesn t profit from your disaster. Bobbi Carruth Agility Member Worthington Federal Bank

36 Ask Yourself Do you believe a disaster could happen? Do you believe that without a plan, your operations will suffer? Do you believe Agility, after 24 years and 1000 s of recoveries will be there? DCH Credit Union Agility Members Tornado Recovery

37 Ask Yourself Do You Believe? If you answered, Yes, then Agility is a fairly easy decision. We welcome you as a member.

38 Prepare to Survive. QUESTIONS? Bob Boyd, President & CEO Agility Recovery Today s session has been recorded. Links to the archived recording will be ed to all registrants automatically tomorrow. For copies of the slides presented during today s session, please visit

39 Future Educational Events US Small Business Administration & Agility Recovery National Preparedness Month Educational Webinars: Sept 11: Protect Your Organization by Preparing Your Employees 2pm to 3pm EDT Sept 18: The NEW 10 Steps to Preparedness Lessons from the Past 2pm to 3pm EDT Sept 25: Crisis Communications for Any Organization 2pm to 3pm EDT Register for any upcoming webinar at:

40 Prepare to survive. For more than twenty years, thousands of businesses have relied on Agility to help plan for and recover from the unthinkable. We re here when you need us.