RLI PROFESSIONAL SERVICES GROUP PROFESSIONAL LEARNING EVENT PSGLE 125. When Disaster Strikes Are You Prepared?

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1 RLI PROFESSIONAL SERVICES GROUP PROFESSIONAL LEARNING EVENT PSGLE 125 When Disaster Strikes Are You Prepared?

2 Copyright Materials This presentation is protected by US and International Copyright laws. Reproduction, distribution, display and use of the presentation without written permission of the speaker is prohibited. RLI Professional Services Group

3 Course Description Wherever you live and work, your business is inevitably exposed to emergency situations. They might include natural disasters like windstorms, floods, earthquakes, or winter storms. Emergency situations can also involve man-made disasters like fires, chemical emergencies, or episodes of terrorism on varying scales. Increasingly technology threats, including cyber incidents, are becoming more catastrophic as cyber criminals become more savvy. How will you protect your income and assets when disaster strikes?

4 e Overview Description Your Firm s Exposure to Emergency Situations Natural Disasters Hurricanes Earthquakes Wildfires Man-Made Disasters Fires Workplace Violence Terrorism Technology Disasters Cyber Breaches Software Corruption System Failures

5 Course Description Overview Your Firm s Response to Emergency Situations First Line of Preparedness Protect People, Property, Operations Next Step Business Continuity This course will outline a spectrum of emergency preparedness tips for professional services firms.

6 Learning Objectives Learning Objectives Participants in this course will learn more about how to: Prepare Establish appropriate preventive measures Protect Minimize loss of life, injury, and damage to property Recover Continue essential functions to keep business moving

7 Learning Objectives Key Terms Disaster Preparedness is the process of ensuring that an organization: (1) has complied with the preventive measures, (2) is in a state of readiness to contain the effects of a forecasted disastrous event to minimize loss of life, injury, and damage to property, (3) can provide rescue, relief, rehabilitation, and other services in the aftermath of the disaster, and (4) has the capability and resources to continue to sustain its essential functions without being overwhelmed by the demand placed on them. Preparedness for the first and immediate response is called emergency preparedness.

8 Learning Key Terms Objectives According to Techopedia: business continuity involves designing and creating policies and procedures that ensure that essential business functions/processes are available during and after a disaster. Business Continuity can include: replacement of staff, service availability issues, business impact analysis, and change management.

9 NOAA s Climate Prediction Center Credit: NOAA

10 Not Happening to You? Not Happening To You? 2015: A Look at Disasters 803 Tornadoes Reported Hurricanes, Tropical Storms Floods Florida Kentucky Louisiana Ohio Texas Wildfires

11 Not Happening To You? A Look at Technological Disasters Computer Virus Software/System Failures Cyber Attack Hackers Theft

12 Analysis of Coverage Important to You? The Insurance Information Institute states that up to 40 percent of small businesses affected by disaster will never reopen. According to the National Flood Insurance Program, from 2010 to 2014, the average commercial flood claim amounted to nearly $89,000.

13 And What Happens Next? Considerations Property Valuation Improper valuation of commercial property Underinsured commercial property Beyond Property Coverage, there are Operational Issues to Consider 75% of companies without business continuity plans fail within 3 years of a disaster

14 The Result? Risk Reputation

15 How to Plan for an Emergency How To Plan For An Emergency Step 1: Prepare Analyze Hazard types and risks to your business Possible physical damage to property Shutdown impacts Cost and revenue loss estimates Available physical and financial resources Recovery estimates and alternative survival

16 How HOW TO to PLAN Plan FOR for AN an EMERGENCY Emergency Step 1: Prepare Establish an Emergency Response Plan Document Contingencies and Checklists Create a Phone Tree Establish a Meeting Location Train your Staff Conduct Drills Maintain Proper Response Equipment

17 How To to Plan For for An an Emergency Step 2: Respond Evacuate all Employees and Visitors: Evacuation Route Alarm System Report Emergencies Fire, Police, Medical: Include Non-emergency Contacts for Local Organizations Contact Appropriate Regulatory Agencies: Natural Disasters Notify Appropriate Internal Personnel: Management Property Damage Coordinator

18 How To to Plan For for An an Emergency Steps 3 & 4: Recover and Restore Search and Rescue Salvage Property File Reports with Regulatory Agencies Employ Business Continuity Plan

19 Business Continuity Plans Plans Step 1: Set Up the Program Objectives Scope Assumptions

20 Business Continuity Plans Business Continuity Plans Step 2: Organize Personnel Facility Equipment Supply Financial Resources

21 Business Continuity Plans Business Continuity Plans Step 3: Analyze the Business Impact Identify: Recovery Time Objectives for: Business Processes Information Technology Recovery Point Objectives for Data Restoration

22 Business Continuity Plans Business Continuity Plans Step 4: Identify Business Continuity Strategies and Requirements Detailed procedures, resource requirements, and logistics: To execute recovery strategies For relocation to alternate worksites Networks Servers Laptops/Desktops For recovery of IT: Wireless Devices Data Applications

23 Business Continuity Plans Business Continuity Plans Step 5: Create Workarounds Document procedures for manual workarounds Step 6: Manage Incidents Define procedures Incident Detection and Reporting Alerting and Notifications Activating Business Continuity Plan Activating Emergency Operations Center Assessing Damages Developing and Finalizing a Plan

24 Business Continuity Plans Business Continuity Plans Step 7: Train & Test Training for business continuity planners Testing schedules, procedures, and forms Business recovery strategies IT strategies Exercises Step 8: Maintain & Improve the Program Schedules, triggers, and assignments for review Corrective action to address deficiencies

25 Business BuBusisiness Continuity Plans Plans Step 9: Distribute the Plan [Your Name Here] Business Continuity Procedures

26 Insurance Coverage Electronic Data Flood Insurance Business Income Extra Expense Contingent Business Interruption (supply chain) Privacy Protection

27 Consult Resources Consult Resources Federal Emergency Management Agency

28 2015 National Preparedness Month Events Week 1: September 1-5 th Flood Week 2: September 6-12 th Wildfire Week 3: September th Hurricane Week 4: September th Power Outage Week 5: September th Lead up to National PrepareAthon Day (September 30 th )

29 This concludes the Professional Services Group Learning Event Laurel Tenuto, Client Risk Management Coordinator Marie Bernier, Senior Risk Management Consultant

30 THANK YOU!

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