Business Continuity & Disaster Recovery Hot Topics: Your Questions Answered. Paul Sullivan Mark Norton Scott Teel Ryan Donohue

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1 Business Continuity & Disaster Recovery Hot Topics: Your Questions Answered Paul Sullivan Mark Norton Scott Teel Ryan Donohue

2 Prepare to Survive. FORMAT Questions submitted from Members, prospective members, and the general public Solicited from correspondence, Social Networking sites, and Agility Members Over 100 questions submitted, most frequently asked and generally applicable addressed live Audience comprised of approximately 36% Agility Members and 64% Non Members

3 Prepare to Survive. Agenda General Planning Recovery Specific Leadership/Management Related Testing/Exercising the Plan Agility Specific Who Is Agility Recovery?

4 Prepare to Survive. General Planning Paul Sullivan, Mark Norton

5 Where to Begin From Kristie: What are the first steps to creating a recovery plan?

6 How Far to Go From Stephen: How should a business determine to what extent of a disaster they should be planning for?

7 Business Impact Analysis From Susan: What detail is expected in the Business Impact Analysis?

8 Holes in the plan? From Travis: What is the most overlooked area(s) in disaster recovery planning? Recovering the workforce Supply Chain resiliency Recovering remote locations

9 New Technology From Nicholas: What are some new technologies for business continuity? Cellular hot spot modems for connectivity Automated Text/ Alerts Online Message Boards/Private Groups Automated signal acquisition satellite dishes

10 Prepare to Survive. Recovery Specific Paul Sullivan, Mark Norton

11 Technology From Walt: How can you best handle a computer crisis resulting from a disaster?

12 The Recovery Process From Kathleen: What is the typical process for Back Up & Recovery?

13 Prepare to Survive. Leadership/Management Related Paul Sullivan, Mark Norton

14 Management Support From Christopher: How can you sell Business Continuity to Executive Management? Show the bottom line impact Give examples of minimal investment steps Give precise examples of impact on business & income Reinforce the concern of customer loyalty & retention Research and establish any regulatory compliance Protect existing assets and future revenue opportunity

15 Leadership Responsibility From William: What should a CEO do when a disaster strikes?

16 Prepare to Survive. Testing or Exercising the Plan Adam Quilty

17 Testing From John: How do you test a Disaster Recovery Plan? From Terri: How do you test your plan? On weekends? And won t that be costly?

18 Full Recovery Exercise From Robert: Do you provide on site testing annually of your services for each customer of Agility? This would include bringing a trailer to the customer's site with the configuration desired, and testing the needed connectivity and functionality there. Periodic testing of all disaster recovery services is an expectation of financial industry regulators.

19 Prepare to Survive. Agility Specific Paul Sullivan, Mark Norton, Scott Teel

20 Seeking Vendors From Judy: Do I need to find local vendors for the services I will need in the event of some kind of disruption, or will Agility handle everything?

21 How Agility Responds From Drew: If there s a major disaster in my area and there are other customers in the region, will you have enough equipment to respond (within 48 hours)? From San Francisco: If there s a huge earthquake, how is it that you re going to recover me when everyone else is going to be calling too? I m just a smaller fish in a big pond.

22 Who Is Agility Recovery?

23 Agility Recovery History Started by General Electric 23 years ago. Saw a need to recover at or near the businesses normal locations.

24 What We Do We provide 4 key Elements of Disaster Recovery 1. Office Space: Everything needed for your employees to work 2. Power for the office 3. Communications: Telephone and Internet access 4. Computer System: Computers, servers, printers, fax

25 Culture of Success General Electric built an infrastructure to ensure success 23 years Rescued 1000 s of businesses Never failed Atlanta Distribution Center

26 New Vision The industry focused on the needs of the Fortune 500. This model is too expensive for most businesses. In 2004, Agility defined a new vision. Agility will bring disaster recovery solutions to ALL businesses.

27 New Business Model ReadySuite Agility created a solution that all business could afford. For a small monthly fee, normally $495/month, you can protect your business.

28 When You Become a Member A continuity planner will contact you and gather the info we need to recover your business if you have a disaster. e.g. Erin Mitchell Agility Rep How many employees need to be up and running? What are the power requirements of the office? Where do you store your data? How do you want your phone calls handled during a disaster? Ben Pritchard Member Services

29 When You Become a Member All information is placed in a password protected site called myagility. myagility is the foundation of your recovery plan.

30 When You Have A Disaster Agility s operations team works with you to determine your needs. You only pay for Agility s out of pocket expenses: If we fly a technician to your office to set up computers, we charge you for the airfare, but not the time. If you need a generator, we'll deliver it and bill you our exact costs. If you need a server, we take one from our stock and ship it to you. You pay for the shipping. Agility Quickship Case

31 When You Have A Disaster Regardless if you have Agility or not, you would still have the same recovery needs. But Agility will get it done faster, cheaper and more effectively. Most importantly, we get it done every time. ReadySuite Mobile Office

32 Disasters Happen Sometimes they re small like a phone outage.

33 Disasters Happen Sometimes they re big like a tornado. Photo taken by Agility Recovery team

34 Disasters Happen If you don t have a plan your business will be forever altered. Photo taken by Agility Recovery team

35 Disasters Happen During a disaster there are more important things to focus on instead of trying to rebuild your infrastructure. When you re most vulnerable to being overcharged and underserved, you will have a partner you can trust: 23 years 1000 s of recoveries Never failed Agility doesn t profit from your disaster. Bobbi Carruth Agility Member Worthington Federal Bank

36 Ask Yourself Do you believe a disaster could happen? Do you believe that without a plan, your business will suffer? Do you believe Agility, after 23 years and 1000 s of recoveries will be there? DCH Credit Union Agility Members Tornado Recovery

37 Ask Yourself Do You Believe? If you answered, Yes, then Agility is a fairly easy decision. We welcome you as a member.

38 Prepare to Survive. QUESTIONS? Scott Teel Marketing Director, Agility Recovery **This presentation has been recorded and a link will be sent out tomorrow to all registrants.

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