Guide for Passengers with Reduced Mobility

Transcription

1 Guide for Passengers with Reduced Mobility Valid from 14/06/2010 Destination better SNCB Mobility

2 Dear Customer, We are doing our utmost to make permanent improvements to the accessibility of our trains and stations. The Guide for Passengers with Reduced Mobility tells you all about the services SNCB Mobility provides to help you travel by train. This guide can be read and downloaded in enlarged format on It can also be obtained in Braille by ing Our aim is to give you enjoyable, trouble-free travel. Bon voyage! Sabin S heeren Managing Director SNCB Mobility

3 ORGANISING YOUR TRIP Door-to-door timetables To make the most of your journey, check out our journey planner! It gives you all the train timetables in real time, as well as the information on your trip from door to door. You can see the journey planner on or phone the Call Center on (open daily from to 21.00). Important Train timetables in real time are also available by mobile phone via our site, m.sncb.be Some Useful Links If you need assistance when travelling by another form of public transport, you should contact the companies involved: Transport companies providing assistance for the disabled: STIB : Accueil/Home > Mobilité réduite/beperkte mobiliteit > Minibus pour PMR/Minibus voor PBM (in French and Dutch only) DE LIJN : Aanbod > Toegankelijkheid TEC : Titres et Tarifs > Bus PMR

4 ASSISTANCE MADE TO MEASURE We provide a free service especially designed to simplify your train journeys from your departure station to your arrival station. Before your journey If you use a non-folding or electric wheelchair As a disabled person in a wheelchair you can enjoy special assistance 7 days a week from the first train to the last in 114 stations. If you are disabled but have no wheelchair, or have a folding wheelchair As a disabled person without a wheelchair or who has a folding wheelchair, you can enjoy special assistance 7 days a week from the first train to the last in 114 stations and in the other Belgian stations as well, provided that staff is available. However, to benefit from our special assistance service, you need to contact us at least 24 hours before your departure: Via the Call Center on We re open daily from to Just tell us the date when you ll be travelling, the route you want to take, and the kind of assistance you ll need.

5 @ Using the booking form on our website, For greater ease, register on in our My SNCB customer space, and enter your personal details. Then you ll be registered and save time when you want to book in future. Once you ve registered, fill in your assistance application by entering the details of your journey - day and time of departure or arrival. Then choose the kind of assistance you would like according to your situation: Folding wheelchair (you can leave your wheelchair) Non-folding wheelchair (you can t leave your wheelchair) Electric wheelchair (the chair including the user can weigh up to 300 kg and measure up to 75 cm wide by 120 cm long). Disabled person with no wheelchair Blind or partially-sighted traveller Important For a made-to-measure service - book 24 hours in advance! You ll be given confirmation and a guarantee: - of assistance at your departure, connection and destination stations; - of the availability of a seat on the train; - of help when entering and leaving the train, with a mobile ramp if necessary.

6 On the day of your journey: So that our personnel can help you as much as possible, you should arrive at the meeting point arranged when you booked assistance, with your ticket, at least 15 minutes before your train is due to leave. TAILORED FARES SNCB Mobility offers various tailored fares, either with a Free Carer card or a National Reduced Fare Card. If you have a Free Carer card, your assistant can travel free of charge. Find out all about our products on or phone our Call Center on (open daily from to 21.00). Thanks to our Ticket on Line service, you can buy and print your ticket at home via the Internet. Important Buy your ticket online or at the station after booking your assistance.

7 LIST OF STATIONS WITH DISABLED ACCESS Important Book your assistance 24 hours before departure in one or more of these 131 stations: Via the Call Center on (open daily from to 21.00) using the booking form on our website, STATIONS ACCESSIBLE WITH OR WITHOUT A WHEELCHAIR Aalst, Aarschot, Andenne, Ans, Antwerpen-Centraal, Arlon, Ath Beauraing, Bertrix, Blankenberge, Boom, Braine-l Alleud, Braine-le-Comte, Brugge, Bruxelles-Central, Bruxelles-Luxembourg, Bruxelles-Midi, Brussel-Nationaal-Luchthaven, Bruxelles-Nord Charleroi-Sud, Ciney Deinze, Denderleeuw, Dendermonde, De Panne, De Pinte, Diest, Dinant, Diksmuide Eeklo, Enghien, Essen, Eupen Flémalle-Haute, Fleurus Geel, Gembloux, Genk, Geraardsbergen, Gent-Dampoort, Gent-Sint-Pieters, Gouvy Haacht, Halle, Hasselt, Heist-op-den-Berg, Herentals, Huy Ieper, Izegem Jambes, Jemelle Kapellen, Knokke, Koksijde, Kontich, Kortemark, Kortrijk, Kwatrecht La Louvière-Sud, Landegem, Landen, Lede, Leuven, Leuze, Libramont,

8 Lichtervelde, Liège-Guillemins, Lier, Lobbes, Lokeren, Louvain-la-Neuve-Université, Luttre Marbehan, Mariembourg, Marloie, Mechelen, Menen, Mol, Mons, Mouscron Namur, Neerpelt, Ninove, Nivelles, Noorderkempen Oostende, Ottignies, Oudenaarde Poperinge, Puurs Rivage, Roeselare, Ronse Saint-Ghislain, Sint-Niklaas, Sint-Truiden, Spa Tamines, Tielt, Tienen, Tongeren, Torhout, Tournai, Turnhout Verviers-Central, Veurne, Vielsalm, Virton Walcourt, Waremme, Welkenraedt, Wetteren Zottegem. 17 STATIONS COOPERATING WITH TAXI FIRMS TO TAKE WHEELCHAIR USERS FROM A STATION WHERE THERE IS NO ASSISTANCE TO ONE WHICH CAN PROVIDE ASSISTANCE: from Burst, Ede, Erembodegem, Haaltert, Herzele, Liedekerke, Lierde, Scheldewindeke, Ternat, Zele to* Aalst, Denderleeuw, Geraardsbergen, Lokeren, Sint-Niklaas, Dendermonde, Zottegem from Lommel to* Mol, Turnhout Managing Editor: Sabin S heeren, Managing Director, SNCB Mobility, Avenue de la Porte de Hal 40, 1060 Brussels - June 2010 from Zeebrugge-Strand ** to* Blankenberge, Brugge from to* Blaton, Quaregnon, Quévy, Quiévrain, Péruwelz Mons, Tournai, Saint-Ghislain * Acoording to the starting point or final destination of the train journey. ** During the tourist season only, from to