RNK Productions, LLC 1 st Choice Transcription info@rnkproductions.com

Transcription

1 Thank you for inquiring about our Transcription Services. Please allow us take a moment to give you an overview of all the services RNK Productions provides. For over 8 years, RNK Productions has taken pride in providing quality services at competitive prices. With over 20 combined years of experience in both production and post-production, we are well aware of the importance of accuracy, timeliness and attention to detail when it comes to our clients needs. RNK Productions specializes in entertainment-related transcriptions, including but not limited to one-on-one interviews, OTF interviews, reality show transcriptions, field tape transcriptions, group interviews, b-roll logging, as-broadcast scripting and continuity scripting. We can also accommodate psychiatric as well as legal transcriptions. We have gone through a strict screening process in choosing our staff to guarantee that all of your transcriptions/scripts are done efficiently, accurately and in complete confidence. You can put your trust in us to get the job done at a fair price! Please take a moment to read through our information packet. Thank you for your interest in RNK Productions! Sincerely, Richard & Kim Mendoza, Owners 1

2 Transcription Information What We Do... RNK Productions is an entertainment-based transcription company that offers various levels of service, which can be tailored to meet your production's unique requirements. Our Basic Transcription service for a 30-minute tape of a one-on-one interview consists of (upon request) b-roll logging, timecoding (for video sources only), and paraphrasing of the interviewer's questions. For multiple interviews or group interviews, as used for reality-type shows, we charge a competitive hourly transcription rate. Other services, such as verbatim interviewer questions, are also available. What We Accept... In an effort to reduce material waste and help the environment, RNK has implemented a Go Green program, which offers a $5 discount per file to companies that submit footage in a digital format (MOV, WMV, VOB, MP3, WAV, etc.). We can work with a variety of formats. Many clients, as well as editors, have found this to be an extremely efficient and cost effective method. Should your company not have an FTP server or other method for file delivery, our Go Green program includes a free, secure and confidential online storage account that is exclusive to your production for the life of your production. Only you and the RNK owners will have the login credentials. Before submitting/uploading your files, please run through this checklist to avoid possibly incurring extra charges or having to resubmit files. Are files numbered or labeled correctly? Is there a visible timecode window burned onto your video sources? (if timecoding is required) Is the audio clear and professionally recorded? Ask us about combining your source files! It could save your production $$$$. 2

3 How It Works... A work order is required for each group of files uploaded/submitted. This gives us authorization and instructions to perform the job(s), so we cannot commission transcribing until a work order is received. Our standard turnaround time is generally 48 hours from time file submission, however, we do offer several tiers of expedited rates. Please see the included rate sheet for complete details. Deadlines, whether rush or standard, are only guaranteed with an agreement made over the phone or via , so please don t just upload files without notification and assume your deadline can be met. Our business hours are 9 am to 6 pm Monday through Friday, but we field calls and s 24/7 and are able to accept digital files at any time with prior notification. If digital files are delivered after business hours, they will be considered to be received on the next business day and will be processed accordingly. Should you see a need to cancel or change your order, please let us know as soon as you can. When the Job is Completed... Transcripts are delivered exclusively and confidentially by to help reduce paperwork. How We Invoice... Invoices are delivered via as a PDF document, again, to help reduce paperwork. Unlike a lot of businesses, we feel it s only fair for companies that hold an account with RNK (and do not default on payment) to receive a full 30 days from the receipt of transcriptions to pay invoices. Companies not on account are given 14 days to pay in full from the time of transcription delivery. Should a company that holds an account with RNK default on payment, it will lose the 30 day payment window, and future invoices will be due immediately upon receipt. If after 3 months of non-payment it becomes necessary to involve a collection agency and/or initiate litigation, all collection and/or legal fees incurred by RNK will be relegated to the delinquent company. We accept cash, checks or money orders. Credit cards are accepted through the Google Checkout service. Please note that if the Google Checkout method is used, a transaction fee will be added to the total cost to cover the fee issued by Google. If payment is not received by the due date stated on your invoice, a 3% late fee will be assessed on a weekly basis until payment is made. 3

4 Mistakes Happen... RNK takes pride in the quality of its transcripts, but human error does occur. If you feel the transcripts you receive are not up to par, we will make another proofing pass of the transcript(s) in question at no cost to you. We aim to make our customers happy! Thank you for taking the time to read over our Transcription Information. On the following pages, you will find our rate sheets. Please take a moment to review all of these documents carefully. Contact us if you have any questions, and we will be happy to assist you. We hope to be your 1 st Choice for all of your transcribing needs! address: Info@RNKproductions.com Business phone: Sincerely, Richard & Kim Mendoza, Owners 4

5 Rate Sheet Basic Transcription Rates apply to single person interviews and include interviewer questions (paraphrased), timecoding and b-roll logging upon request. Go Green rates Up to 10 minutes $25 $20 11 to 15 minutes $35 $30 16 to 20 minutes $45 $40 21 to 25 minutes $55 $50 26 to 30 minutes $65 $60 31 to 35 minutes $75 $70 36 to 40 minutes $85 $80 41 to 45 minutes $95 $90 46 to 50 minutes $105 $ to 55 minutes $115 $ to 60 minutes $125 $ to 65 minutes $135 $ to 70 minutes $145 $140 Please keep in mind that we time out all footage received and only charge our customers for the actual minutes of transcribable video. For example, if you have a 30 minute tape that only contains 15 minutes of footage to be transcribed, you are only charged a 15 minute rate, not a 30 minute rate. 71 to 75 minutes $155 $150 Non-Standard Transcription 76 to 80 minutes $165 $160 Reality show type footage (SOT) 81 to 85 minutes $175 $170 Focus Groups / Multiple Person 86 to 90 minutes $185 $180 Public or private meetings 91 to 95 minutes $195 $190 Classroom discussions 96 to 100 minutes $205 $200 Since Non-Standard Transcriptions are 101 to 105 minutes $215 $210 more tedious than Basic Transcriptions, 106 to 110 minutes $225 $220 an hourly rate of $25/transcription hour 111 to 115 minutes $235 $230 is applied. (average of 2-5 hours per 30 min) 116 to 120 minutes $245 $240 ($10 per 5 minute increments thereafter) As Broadcast Scripting Standard 3 column script format Expedited Rates minutes $150 I need it now! (under 12 hours) +100% minutes $225 I need it tomorrow. (13 24 hours) +50% minutes $300 I need it tomorrow afternoon. (25 36 hours) +25% I need it very soon. (overnight, next morning) +75% ($75 per 15 minute increments thereafter) I need it on the weekend or a holiday. +50% Continuity Scripting Full continuity $400 per 30 minutes Special Express Rate Basic continuity $300 per 30 minutes I needed it yesterday! (within 6 hours) +200% 5

6 (phone) Additional Services Verbatim Interviewer Questions $15 per 30 min of footage Multi-person Dialog $15 per 30 min of footage (If page count exceeds running time of footage, hourly rate applies) Heavy Foreign Accents / Poor Audio Quality $15 per 30 min of footage Scanning Fee (if no transcribable footage is on tape) $15 per 30 min of footage Resending Past Transcripts $10 per transcript If you have a need or a request that s not listed on this page, such as customized formatting, please let us know and we ll do our best to accommodate. 6