Adelaide City Retail Strategy

Size: px
Start display at page:

Download "Adelaide City Retail Strategy"

Transcription

1 The Adelaide City Council invites engagement from the community about Adelaide City Retail Strategy Project Summary Adelaide City Council has begun work on the development of a retail strategy for the City of Adelaide and we welcome your thoughts. Consultation closes 5pm, Friday 20 September 2013 Included in this consultation pack: Project Information Feedback Form Submission Form For enquiries, please contact Esther Cleland Advisor, Sector Development (Retail) City Growth & Investment

2 Project Information Purpose Retail and related industries such as hospitality are important drivers of growth and employment and significant contributors to a vibrant and engaging city. We understand that the city s traders face competition from the greater metropolitan Adelaide area, online and interstate and that we need a strategy which will provide the city s retailers with a road map to obtain a strong and sustainable competitive advantage. Background Recognising that the retail industry is currently experiencing unprecedented change in both the physical and digital environments, Adelaide City Council have engaged Retail IQ International to develop the Adelaide City Retail Strategy. The Adelaide City Retail Strategy will address issues facing retailers in both the physical and digital environment. This survey is for business stakeholders only and is not open to the general public. Your responses will be received and remain in the strictest of confidence. A second survey has been prepared for all stakeholders including the general public and can be found at www. Benefits of the project This project provides an opportunity to bring together a wide and varied group of stakeholders in order to create a strategy which further enhances the city s retail offer. Timeline The City of Adelaide Retail Strategy is due for completion in December 2013 Frequently Asked Questions Why do we need a new Strategic Plan? There can be no doubt that the retail industry is undergoing significant change and the industry s stakeholders face many new challenges. A co-ordinated retail strategy for the City of Adelaide will provide a framework to build upon the strengths of the City s retail offer, addresses any weaknesses (either perceived or actual) and develop opportunities. How do I provide my feedback? There are a number of ways in which you can provide feedback: Feedback Form Complete the Feedback Form which asks specific questions about the project and provides an opportunity for general comments regarding the project. Submission Form Complete the Submission Form to provide your feedback. Submissions must include the name and business address of the respondent, and will be included in a report to Council which will be publically available. For projects that have a legislative requirement to consult, including your name and residential address are mandatory. Online/ Website Council has a dedicated website that provides an opportunity for quick and efficient online feedback. Visit for information about the project and online ways to provide your comments. Alternatively comments can be ed to Written Submissions All written submissions must be received by 5.00 pm on Friday 20 September 2013 and should be addressed to: Community Consultation Adelaide City Retail Strategy GPO Box 2252, Adelaide SA 5001 Electronic submissions are available online at or alternatively comments can be ed directly to

3 What happens to my feedback? Your feedback is important and will be used to inform the development of the Adelaide City Retail Strategy. How do I know my feedback has been received? All feedback forms, submissions or correspondence will be acknowledged either by or in writing so that you know your comments/feedback has been received. Contact Person For more information, please contact: Esther Cleland Advisor, Sector Development (Retail) City Growth & Investment

4 Feedback Form Feedback closes 5pm, Friday 20 September 2013 Name* Title* Role within your organisation* * *Mandatory information Q1. Primary location of your business (please choose one) a) Rundle Mall b) West End c) East End d) Central Market e) Gouger Street f) Grote Street g) Chinatown h) O Connell Street i) Melbourne Street j) Hutt Street k) City South l) Elsewhere within the Adelaide City Council area? (please specify) Q2. Industry Sector Retail a) Clothing/ Footwear/ Accessories b) Homewares c) Giftware d) Toys/ Games e) Health and Wellbeing f) Sport and Outdoors g) Electrical (Small) h) Electrical (Large) i) Grocery/ Convenience j) Books/ Newspapers k) Other

5 Hospitality a) Accommodation b) Cafe / Restaurant c) Takeaway d) Catering e) Pubs and bars f) Clubs g) Other Services a) Financial b) Legal c) Medical d) Education e) Real Estate f) Travel g) Repairs h) Tourism i) Transport j) Other Q3. Do you think that e-commerce is an opportunity or a threat to your business? Opportunity Neither Threat Q4. Do you think this will change in the next five years? Q5. Please rate the importance of the internet to your business Very Important Neither Not Important Q6. Do you think it will be more or less important in the next five years? More Important About the same Less Important Q7. Does your business have a website?

6 Q8. Does your business provide free wi-fi access to your customers? Q9. Does your business offer a customer loyalty program? Q10. Does your business collect customer data? Q11. Does your business utilise any of the following social media platforms? (please circle) a) Facebook b) Twitter c) Blogs d) Youtube e) Google+ f) Pinterest g) Other Q12. Do you believe that your social media strategy has a positive impact on your sales? High Impact Some Impact Low Impact Q13. How often do you post information about your business on social media? (please circle) a) At least once a day b) At least once a week c) At least once a month d) At least once every three months e) At least once a year f) Not in the past year g) Sporadically Q14. Do you have a content strategy or content calendar in place for your posts to differentiate the content you are posting to different channels? a) Yes, we have a content strategy in place where we differentiate the content that we post on different channels. b) No, we post the same content on different channels

7 c) No, we rarely post content on multiple channels Q15. Does your business utilise a point of sale software system? Q16. Does your business have an e-commerce platform? Q17. Rate the importance of the following digital/online functions to your business (please circle) Marketing and promotion Education and product knowledge Managing a customer database E-commerce Collaboration with like minded retailers Enhancing the customer s in-store experience Increasing the visibility and reach of your business Increasing the efficiency of back office functions Monitoring staff performance Sourcing and buying

8 Q18. What are the biggest challenges you face with regard to upgrading digital aspects of your business? a) Lack of management support to adopt b) Insufficient budget to implement c) Insufficient knowledge of the digital environment d) Insufficient resources/time available for implementation e) Reluctance to divert attention or resources from traditional marketing channels f) Lack of infrastructure hardware, wi-fi, etc... g) Other (please specify) Q19.Would your business benefit from information or training in the following areas? a) Website optimisation b) E-commerce (digital catalogue/ e-payment/ order fulfilment) c) Social Media (different platforms/ content strategy/ social commerce) d) In-store experience (digital displays/ assisted selling/ QR codes/ engagement) e) Customer data capturing and management (CRM/ loyalty programs/ personalisation) f) Back end systems (inventory/ point of sale/ supply chain) g) Geolocation (maps/ location based technology) h) Digital Marketing ( ers/ search engine optimisation/ SMS/ push notifications) i) Mobile (mobile sites/ apps/ m-commerce/ vouchers) j) Collaboration with other retailers (packaged offers/ group buying/ joint marketing) k) Other (please specify)

9 Q20. Any other comments, thoughts, ideas or suggestions

10 Submission Form Submissions close 5pm, Friday 20 September 2013 It is Council s policy that for a formal submission to be received it must include your name and business address. Name* Address* *Mandatory information Please provide your feedback regarding the Adelaide City Retail Strategy;. Comments

11 Written submissions must be received by: Friday 20 September 2013 Community Consultation Adelaide City Retail Strategy GPO Box 2252 Adelaide SA 5001 Or For all enquiries, please contact Esther Cleland Advisor, Sector Development (Retail) City Growth & Investment

12 Thank you for your submission. Please tell us more about you (Optional) Gender Male Female Year of Birth Suburb Are you on Adelaide City Council Rate Payer? Yes No Please tell us how you participate in city life (tick all that apply). Resident Business Owner Worker Student Leisure/ Recreation Shopper/ Visitor Other

New free City connector bus service 99C City Loop and Adelaide Connector free bus services to merge: BUS STOPS CONSULTATION PACK

New free City connector bus service 99C City Loop and Adelaide Connector free bus services to merge: BUS STOPS CONSULTATION PACK The Adelaide City Council invites engagement from the community about New free City connector bus service 99C City Loop and Adelaide Connector free bus services to merge: BUS STOPS CONSULTATION PACK This

More information

Victoria Park Lease Consultation: Bookmakers League Main Grandstand

Victoria Park Lease Consultation: Bookmakers League Main Grandstand The Adelaide City Council invites engagement from the community about Victoria Park Lease Consultation: Bookmakers League Main Grandstand Project Summary The Italian Eatery & The Velo Precinct is seeking

More information

Mobile Retailing in Europe And North America A RESEARCH REPORT FROM THE CENTRE FOR RETAIL RESEARCH FOR RETAILMENOT, INC. JUNE 2015

Mobile Retailing in Europe And North America A RESEARCH REPORT FROM THE CENTRE FOR RETAIL RESEARCH FOR RETAILMENOT, INC. JUNE 2015 Mobile Retailing in Europe And North America A RESEARCH REPORT FROM THE CENTRE FOR RETAIL RESEARCH FOR RETAILMENOT, INC. JUNE 2015 Overview Methodology The Scale of Mobile Retailing Mobile Purchases Consumer

More information

Digital Commerce in Retail: Supporting a Common Mobile Customer Journey RETAILER SURVEY - CONDUCTED NOVEMBER 2014

Digital Commerce in Retail: Supporting a Common Mobile Customer Journey RETAILER SURVEY - CONDUCTED NOVEMBER 2014 Digital Commerce in Retail: Supporting a Common Mobile Customer Journey RETAILER SURVEY - CONDUCTED NOVEMBER 2014 Digital Commerce in Retail: Supporting a Common Mobile Customer Journey CONTENTS 1. Background

More information

CommBank Retail Insights. Edition 1

CommBank Retail Insights. Edition 1 CommBank Retail Insights 1 Contents Welcome 3 Key insights 5 State by state view 6 Online 7 Online retail gaining momentum 8 Transaction sizes up 9 Digital natives drive growth for now 10 Brand loyalty

More information

BIG DATA ANALYTICS FOR HOSPITALITY AND LEISURE Learn more about your customers than ever before!

BIG DATA ANALYTICS FOR HOSPITALITY AND LEISURE Learn more about your customers than ever before! BIG DATA ANALYTICS FOR HOSPITALITY AND LEISURE Learn more about your customers than ever before! Insights Visitor is at the forefront of consumer insights and visitor analytics platforms, enabling you

More information

The role of mobile in retail commerce May 2012

The role of mobile in retail commerce May 2012 The role of mobile in retail commerce May 2012 Page 1 Overview Since June 2010, edigitalresearch, in partnership with Portaltech Reply, have been tracking the growth and development of smartphone devices

More information

THE CONSUMER (APP)ETITE AUGUST 2015

THE CONSUMER (APP)ETITE AUGUST 2015 THE CONSUMER (APP)ETITE ----- AUGUST 2015 SAMPLE COMPOSITION RESULTS WEIGHTED TO NEWS CORP S READERSHIP SURVEY ONE RESPONDENTS 856 IN-FIELD AUGUST, 2015 GENDER MALE 51% FEMALE 49% 65+ 32% AGE 25-34 6%

More information

in Winchester Helping Tourism Businesses Succeed Media Awards GROUP SHOWS Your Partnership Benefits COURSES Discounts Winchester TRAINING Trade

in Winchester Helping Tourism Businesses Succeed Media Awards GROUP SHOWS Your Partnership Benefits COURSES Discounts Winchester TRAINING Trade Helping Tourism Businesses Succeed B2B Networking Trade in Winchester Your Partnership Benefits Discounts Media & PRESS TRIPS Visit Winchester Accredited Schemes Awards FOR EXCELLENCE Digital Marketing

More information

Managing your online reputation

Managing your online reputation Managing your online reputation In this internet age where every thought, feeling and opinion is tweeted, posted or blogged about for the world to see, reputation management has never been so important

More information

U.S. Small Business Attitudinal Survey

U.S. Small Business Attitudinal Survey How many years have you been in business? 0-1 year 12% 1-2 years 9% 2-3 years 7% 3-4 years 6% 4-5 years 7% 5-6 years 5% 6-7 years 4% 7-8 years 3% 8-9 years 4% 10 years or more 42% How many employees do

More information

TheRetailerApp Platform Brochure A PRODUCT OF

TheRetailerApp Platform Brochure A PRODUCT OF TheRetailerApp Platform Brochure A PRODUCT OF Is the Mobile Revolution here? Yes. There are now over 1.4 billion smartphone users on the planet 1 in 7 people around the globe have a smartphone 87% of the

More information

THE OMNICHANNEL CONSUMER

THE OMNICHANNEL CONSUMER THE OMNICHANNEL CONSUMER KEY FINDINGS FROM THE DELOITTE REPORT THE OMNICHANNEL OPPORTUNITY TO HELP RETAILERS UNLOCK THE POWER OF THE CONNECTED CONSUMER INTRODUCTION The internet and mobile devices have

More information

Business Plan Strategy. John Debrincat

Business Plan Strategy. John Debrincat Business Plan Strategy John Debrincat Agenda Business models Plan to succeed Mission Strategy Technology Engagement Stakeholders Business Models Web Influencing Off-line Sales 80% of all web-influenced

More information

I V A N N I K K H O O

I V A N N I K K H O O I N T RODUCTION I V A N N I K K H O O 2 I N T RODUCTION I V A N N I K K H O O 3 W h a t i s E - C o m m e r c e? ˈēˌkämərs/ Noun: ecommerce commercial transactions conducted electronically on the Internet.

More information

Worldpay All rights reserved. The Store of the Future and the Role of Omni-Channel Payments in Driving Business Growth

Worldpay All rights reserved. The Store of the Future and the Role of Omni-Channel Payments in Driving Business Growth The Store of the Future and the Role of Omni-Channel Payments in Driving Business Growth Consumers think of shopping as one experience, whether online, in-store or on a mobile device, and so must businesses.

More information

TABLET & MOBILE SHOPPERS HOLIDAY PLANS. Capturing the Maximum Value and Lift From Tablet and Mobile Shoppers.

TABLET & MOBILE SHOPPERS HOLIDAY PLANS. Capturing the Maximum Value and Lift From Tablet and Mobile Shoppers. TABLET & MOBILE SHOPPERS HOLIDAY PLANS Capturing the Maximum Value and Lift From Tablet and Mobile Shoppers. ONLINE SHOPPING WILL DOMINATE HOLIDAY PURCHASING THIS SEASON 94 PERCENT 44 PERCENT WILL SHOP

More information

Mobile Devices. & Behaviour. How devices and operating systems influence the mcommerce journey. tradedoubler.com

Mobile Devices. & Behaviour. How devices and operating systems influence the mcommerce journey. tradedoubler.com Mobile Devices & Behaviour How devices and operating systems influence the mcommerce journey Know your phone: the key to effective mobile commerce Mobile consumers are not created equal. If advertisers

More information

The Role of Mobile in Retail Commerce. June 2013

The Role of Mobile in Retail Commerce. June 2013 The Role of Mobile in Retail Commerce June 2013 Page 1 Overview Since June 2010, edigitalresearch and Portaltech Reply have been tracking the growth and development of smartphone devices in mobile and

More information

Company Profile. Proxim Wireless: Performance Matters. Proxim Delivers. Products and Markets. Go to Market

Company Profile. Proxim Wireless: Performance Matters. Proxim Delivers. Products and Markets. Go to Market Company Profile Proxim Wireless: Performance Matters. Proxim Delivers. Proxim Wireless is a pioneer and global leader in advanced Wi-Fi, point to point, and point to multipoint outdoor wireless systems

More information

9You can help build your customer base and attract more visitors to your ebay

9You can help build your customer base and attract more visitors to your ebay TOP SEO STRATEGIES 9You can help build your customer base and attract more visitors to your ebay shop by employing search engine optimisation (SEO) tactics. Here are a few tried and tested SEO strategies

More information

Changing trends in multichannel shopping and browsing preferences September 2012

Changing trends in multichannel shopping and browsing preferences September 2012 Changing trends in multichannel shopping and browsing preferences September 2012 Page 1 Overview In June 2010, edigitalresearch, in partnership with Portaltech Reply, conducted research into how consumer

More information

2016 SAS Holiday Shopper Survey

2016 SAS Holiday Shopper Survey 2016 SAS Holiday Shopper Survey With Halloween over, the holiday season is officially in swing as retailers replace pumpkins and witches with trees and ornaments. Holiday shoppers are gearing up for gift

More information

COMMUNICATIONS STRATEGY

COMMUNICATIONS STRATEGY COMMUNICATIONS STRATEGY Football Federation Tasmania June 2011 INTRODUCTION FFT Communications Strategy The vision of Football Federation Tasmania (FFT) is To develop and maintain a vibrant football culture

More information

LS Nav Product Overview

LS Nav Product Overview LS Nav 2013 Product Overview Packs, Modules, Stores and Users License Structure Copyright 2014, LS Retail ehf. All rights reserved. All trademarks belong to their respective holders Contents 1 Introduction...

More information

TO THIS IS OUR TOWN. - Round 1 investment pack -

TO THIS IS OUR TOWN. - Round 1 investment pack - TO THIS IS OUR TOWN - Round 1 investment pack - THE OPPORTUNIty The rise of digital, mobile and social media is unprecedented, more people than ever before now use these mediums for their news and information

More information

Manu Marketing. Boutique marketing services. Web Development & SEO Social Media Marketing Video Production Mobile Applications

Manu Marketing. Boutique marketing services. Web Development & SEO Social Media Marketing Video Production Mobile Applications Boutique marketing services List of services To stay competitive in today s market you need a website that will work for your business to keep your audience informed and connected to your message. Manu

More information

Multi-channel Retail Delivery Report 2014

Multi-channel Retail Delivery Report 2014 Multi-channel Retail Delivery Report 2014 1 CONTENTS MICROS is a global leader in retail technology MICROS provides an integrated multi-channel technology platform to retailers that want to deliver a seamless

More information

Important Features of an Ecommerce Website

Important Features of an Ecommerce Website Important Features of an Ecommerce Website There are some important ecommerce site features you should consider which will ensure you re your ecommerce platform will provide excellent usability and accessibility

More information

comscore and Shop.org Mobile Retail Boot Camp

comscore and Shop.org Mobile Retail Boot Camp comscore and Shop.org Mobile Retail Boot Camp Lynée Alves, Director, comscore Custom Marketing Solutions Peter Leech, Managing Director, The Partnering Group, Inc. U.S. Mobile Market Overview Number of

More information

JOB DESCRIPTION. Ecommerce & Mail Order Manager

JOB DESCRIPTION. Ecommerce & Mail Order Manager JOB DESCRIPTION Job Title: Division: Department/Region/Section: Location: Reports to: Responsible for: Grade: Ecommerce Executive Corporate Development Enterprise Headquarters Ecommerce & Mail Order Manager

More information

Introducing the Customer Mix

Introducing the Customer Mix Introducing the Customer Mix Why the Marketing Mix is no longer a relevant framework for multichannel retailers and what they should focus on instead January 2016 Introduction Practicology markets itself

More information

CUSTOMER! ENGAGEMENT SURVEY RESULTS

CUSTOMER! ENGAGEMENT SURVEY RESULTS CUSTOMER! ENGAGEMENT SURVEY RESULTS July 2011 Table of Contents Introduction Respondent Info 3 6 QUESTIONS: How would you rank an overall customer engagement strategy in comparison to other current priorities

More information

BUSINESS INTELLIGENCE

BUSINESS INTELLIGENCE Insight Report FINANCIAL SOLUTIONS BUSINESS INTELLIGENCE Data from arvato s payment systems yields valuable insights into customer behaviours and trends. Convenience in every transaction Executive summary

More information

Online Holiday Shoppers and Digital Influence. Questions? Kristina Sruoginis IAB Research Director

Online Holiday Shoppers and Digital Influence. Questions? Kristina Sruoginis IAB Research Director Online Holiday Shoppers and Digital Influence Questions? Kristina Sruoginis IAB Research Director Kristina@IAB.com Methodology IAB conducted a custom analysis of syndicated Prosper Insight data to look

More information

Mailing List Growth Strategies. A guide to increasing the size of your mailing list. November 2012 Version 0.2

Mailing List Growth Strategies. A guide to increasing the size of your mailing list. November 2012 Version 0.2 Mailing List Growth Strategies A guide to increasing the size of your mailing list November 2012 Version 0.2 Contents Introduction... 3 Lightboxes... 4 Implementation advice... 6 Social Media... 8 Implementation

More information

in Poland. 1 The total values reported in the tables and

in Poland. 1 The total values reported in the tables and 1 in Poland. Recruiting is increasingly social and Adecco wants to know how it evolves. An international survey, that involved over 17.000 candidates and 1.502 Human Resources managers between March 18

More information

The future for discounts and loyalty in the restaurant industry

The future for discounts and loyalty in the restaurant industry White Paper The future for discounts and loyalty in the restaurant industry Findings from the the Peach Brand Track Survey Table of of contents... The The challenges of of discounting...... The The opportunities

More information

The Autonomous Customer 2015: On-hold for Intelligent Customer Service - Singapore

The Autonomous Customer 2015: On-hold for Intelligent Customer Service - Singapore The Autonomous Customer 2015: On-hold for Intelligent Customer Service - Singapore 1 Contents Autonomous Customer 2015 Singapore - Introducing the Autonomous Customer & Methodology 3 - Summary Global and

More information

Changing trends in multichannel shopping and browsing preferences. October 2013

Changing trends in multichannel shopping and browsing preferences. October 2013 Changing trends in multichannel shopping and browsing preferences October 2013 Page 1 Overview Since June 2010, edigitalresearch and Portaltech Reply have been tracking the changes in multichannel shopping

More information

Understanding the Christmas consumer. Weve Primary Research

Understanding the Christmas consumer. Weve Primary Research Understanding the Christmas consumer Weve Primary Research Our phones don t get a Christmas holiday? 92% Use their mobile over Christmas to message or call friends and family 30% Have their mobile phone

More information

Retailing in France Market Summary & Forecasts

Retailing in France Market Summary & Forecasts Retailing in France Market Summary & Forecasts Consumer and retailer trends, issues and market dynamics Report Code: RT0161MR Report Price: US$4,950 (Single Copy) www.conlumino-winesandspirits.com Summary

More information

1 The total values reported in the tables and

1 The total values reported in the tables and 1 Recruiting is increasingly social and Adecco wants to know how it works. An international survey, that involved over 17.272 candidates and 1.502 Human Resources managers between March 18 and June 2,

More information

Building Materials and Garden Equipment

Building Materials and Garden Equipment Building Materials and Garden Equipment Build stronger relationships with your customers Boost customer satisfaction and loyalty by making the product selection and buying process simpler and more personalized

More information

See our website for more information: www.gulfcxawards.com Alternatively contact Mark Hamill on dana@awardsinternational.ae or call 00971 56 130 9800.

See our website for more information: www.gulfcxawards.com Alternatively contact Mark Hamill on dana@awardsinternational.ae or call 00971 56 130 9800. See our website for more information: www.gulfcxawards.com CATEGORIES MAKING A CHOICE WHAT WE RE LOOKING FOR We re looking for you to say to our Judging Panels that We implemented a great initiative that

More information

Beer, Wine and Liquor

Beer, Wine and Liquor Beer, Wine and Liquor Assist customers to discover the perfect beverage for any occasion Affront new challenges in your multichannel retail business and position for growth. Openbravo Commerce Suite ensures

More information

YOU. Charter for Services to Business CHARTER FOR SERVICES TO BUSINESS CHARTER FOR SERVICES TO BUSINESS CHARTER FOR SERVICES TO BUSINESS AREHERE

YOU. Charter for Services to Business CHARTER FOR SERVICES TO BUSINESS CHARTER FOR SERVICES TO BUSINESS CHARTER FOR SERVICES TO BUSINESS AREHERE Charter for Services to Business YOU AREHERE The City of Adelaide is the centre of South Australia s business, commercial and government activities. www.adelaidecitycouncil.com Our Vision Council s vision

More information

Exclusive new survey findings point to the priorities and investments retailers are planning for over the next 36 months. Forward-looking results

Exclusive new survey findings point to the priorities and investments retailers are planning for over the next 36 months. Forward-looking results Exclusive new survey findings point to the priorities and investments retailers are planning for over the next 36 months. Forward-looking results unveil the internal goals and external pressures driving

More information

Mobile Commerce / Product Catalog Application

Mobile Commerce / Product Catalog Application Mobile Commerce / Product Catalog Application Mobile Web and Native Apps RapidValue Enabling Mobility Client Overview and Background The client is the world's largest online retailer of street-wear including

More information

Buy anywhere, Fulfill anywhere

Buy anywhere, Fulfill anywhere Buy anywhere, Fulfill anywhere Considerations for Omni-Channel Retail Supply Chain David Hogg, Commerce Solutions Leader Europe October 15 th, 2014 1 1 Customer demands are driving supply chain developments

More information

The majority of consumers now own a Smartphone and are starting to expect businesses they use to have an App.

The majority of consumers now own a Smartphone and are starting to expect businesses they use to have an App. Zapps Product Sheet The majority of consumers now own a Smartphone and are starting to expect businesses they use to have an App. @ Are you missing out on business by not having an App? Make Money Make

More information

IT Tools for SMEs and Business Innovation

IT Tools for SMEs and Business Innovation Purpose This Quick Guide is one of a series of information products targeted at small to medium sized enterprises (SMEs). It is designed to help SMEs better understand, and take advantage of, new information

More information

RedEye DATA: THE UGLY BABY OF MULTI-CHANNEL PERSONALISATION MATTHEW KELLEHER - CCO

RedEye DATA: THE UGLY BABY OF MULTI-CHANNEL PERSONALISATION MATTHEW KELLEHER - CCO RedEye DATA: THE UGLY BABY OF MULTI-CHANNEL PERSONALISATION MATTHEW KELLEHER - CCO CONTENTS Introduction What are you trying to achieve? pg 3 Multi-Channel Personalisation What is it? pg 4 Building Blocks

More information

Digital Influence in UK Retail

Digital Influence in UK Retail Digital Influence Digital Influence in UK Retail The true value of digital in-store Digital technology is influencing 33% of in-store retail sales in the UK, equivalent to almost 100 billion in 2014. Digital

More information

Online Marketing & Social Media for Best of British Parks

Online Marketing & Social Media for Best of British Parks Online Marketing & Social Media for Best of British Parks David Lakins info@keymultimedia.co.uk www.keymultimedia.co.uk/seminars We would like to encourage our 51 members to get involved, or more involved

More information

Welcome to Using Facebook for Business

Welcome to Using Facebook for Business Welcome to Using Facebook for Business 1 E-Business Enterprise Learning Project The Women s E-Business Enterprise Learning (E-BEL) project will help women entrepreneurs to better use information and communication

More information

SHOP.COM PROGRAM. changing the way people shop

SHOP.COM PROGRAM. changing the way people shop 21 SHOP.COM PROGRAM changing the way people shop WELCOME TO THE NEW SHOP.COM POWERED BY MARKET AMERICA! Join the revolutionary new marketplace that puts your products everywhere your customers are today:

More information

SOCIAL MEDIA 80 78 76 74 72 70 68 66 64 Access to free content Series 1 To learn Advanced news of products Series 1 A Social Roadmap Understand how and why people use social media Map the social

More information

Aerohive Endless Aisle App

Aerohive Endless Aisle App Solution Brief Aerohive Endless Aisle App Enabling Retailers to Deliver a Mobile Shopping Experience Powered by Introduction For brick-and-mortar retailers, engaging with customers solely in the traditional

More information

Program 7 Customer Focus. Council will be a customer focused organisation that is "Dedicated to Customers: Everyone. Everywhere.

Program 7 Customer Focus. Council will be a customer focused organisation that is Dedicated to Customers: Everyone. Everywhere. Customer Focus Program Goal Council will be a customer focused organisation that is "Dedicated to Customers: Everyone. Everywhere. Every time" Program Description As an enabling program, Customer Focus

More information

SSA Feedback on the Victorian ICT Workforce Development Plan

SSA Feedback on the Victorian ICT Workforce Development Plan SSA Feedback on the Victorian ICT Workforce Development Plan Page 1 of 8 About Service Skills Australia Service Skills Australia is the Industry Skills Council for the service industries, one of 11 not-for-profit,

More information

Mastering Retail Systems of Engagement. Engage your customer like never before

Mastering Retail Systems of Engagement. Engage your customer like never before Mastering Retail Systems of Engagement Engage your customer like never before The Retail Transformation The Equipped Customer Consumers demand to access information anytime, anywhere is posing challenges

More information

ECM 210 Chapter 6 - E-commerce Marketing Concepts: Social, Mobile, Local

ECM 210 Chapter 6 - E-commerce Marketing Concepts: Social, Mobile, Local Consumers Online: The Internet Audience and Consumer Behavior Around 75% (89 million) of U.S. households have Internet access in 2012 Intensity and scope of use both increasing Some demographic groups

More information

The Express Route to Multi-Channel ecommerce Success

The Express Route to Multi-Channel ecommerce Success The Express Route to Multi-Channel ecommerce Success.co.uk The Express Route to Multi-Channel ecommerce Success 2 About SellerExpress SellerExpress helps retailers of all sizes sell across multiple ecommerce

More information

Social Marketing Survey

Social Marketing Survey Social Marketing Survey 1. How important is social media to your marketing efforts? not at all 9.4% 15 somewhat important 41.5% 66 very important 45.3% 72 our primary marketing effort 3.8% 6 answered question

More information

Rethinking Retail Series:

Rethinking Retail Series: IN Rethinking Retail Series: Reinventing the store shelf edge in the age of omni-channel shopping STORE E SL Product $4.99 Reinventing the store shelf edge in the age of omni-channel shopping The meteoric

More information

JOB DESCRIPTION. PR and Marketing Executive. 37.5 hours per week, Monday Friday

JOB DESCRIPTION. PR and Marketing Executive. 37.5 hours per week, Monday Friday JOB DESCRIPTION Job Title: Department/Division: Reports to: Hours of Work: Location: Staff reports: Job Purpose: Dimensions: PR and Marketing Executive Members, Arts and Media Marketing and PR Manager

More information

Quick Guide: Selecting ICT Tools for your Business

Quick Guide: Selecting ICT Tools for your Business Quick Guide: Selecting ICT Tools for your Business This Quick Guide is one of a series of information products targeted at small to medium sized businesses. It is designed to help businesses better understand,

More information

the mobile Web why it matters to your small business The Network Solutions Guide to Reaching Customers Anytime, Anywhere 2011 Network Solutions

the mobile Web why it matters to your small business The Network Solutions Guide to Reaching Customers Anytime, Anywhere 2011 Network Solutions the mobile Web why it matters to your small business The Network Solutions Guide to Reaching Customers Anytime, Anywhere 2011 Network Solutions Are You Ready for the Mobile Web? Technology is evolving

More information

Sheffield. Introducing. Retail Quarter. Our Shops, Our Streets, Our Sheffield A Briefing Pack for Elected Members and Stakeholders May 2015

Sheffield. Introducing. Retail Quarter. Our Shops, Our Streets, Our Sheffield A Briefing Pack for Elected Members and Stakeholders May 2015 Introducing working with: Sheffield Retail Quarter Our Shops, Our Streets, Our Sheffield A Briefing Pack for Elected Members and Stakeholders May 2015 Introduction This Briefing Pack has been produced

More information

Key Consumer Insights for Effective Hotel Marketing Strategy

Key Consumer Insights for Effective Hotel Marketing Strategy Key Consumer Insights for Effective Hotel Marketing Strategy Effective Hotel Marketing Strategy / 2 Introduction RezNext recently conducted a survey among leading hoteliers in India on their digital marketing

More information

Rev Up Your Online Experience to Fuel Shopper Satisfaction

Rev Up Your Online Experience to Fuel Shopper Satisfaction 2015 What s Driving the Automotive Parts Online Shopper Study Share on: WHITE PAPER Rev Up Your Online Experience to Fuel Shopper Satisfaction INTRODUCTION Today s automotive parts and accessories online

More information

Reinventing retail: What Businesses Need to. Walker Sands 2014 Future of Retail Study

Reinventing retail: What Businesses Need to. Walker Sands 2014 Future of Retail Study Reinventing retail: What Businesses Need to Know for 2014 Walker Sands 2014 Future of Retail Study Walker Sands 2014 Future of Retail Study examines changing trends and consumer behaviors in retail. Based

More information

METHODOLOGY THANKS TO CONNECTED DEVICES LIKE TABLETS AND SMARTPHONES, THE WAY PEOPLE SHOP IS CHANGING DRAMATICALLY.

METHODOLOGY THANKS TO CONNECTED DEVICES LIKE TABLETS AND SMARTPHONES, THE WAY PEOPLE SHOP IS CHANGING DRAMATICALLY. METHODOLOGY THANKS TO CONNECTED DEVICES LIKE TABLETS AND SMARTPHONES, THE WAY PEOPLE SHOP IS CHANGING DRAMATICALLY. We aim to better prepare brands for the future of retail. So for the second consecutive

More information

Bringing Digital into Store, now and in the future

Bringing Digital into Store, now and in the future Bringing Digital into Store, now and in the future Neil Adamson Digital Commerce Lead Accenture Interactive Agenda The now An integrated store The future Recent history: multi/omni-channel Multi-channel

More information

The Autonomous Customer 2015: On-hold for Intelligent Customer Service - Global

The Autonomous Customer 2015: On-hold for Intelligent Customer Service - Global The Autonomous Customer 2015: On-hold for Intelligent Customer Service - Global 1 Contents Autonomous Customer 2015 Global - Introducing the Autonomous Customer & Methodology 3 - Summary Global and Country

More information

WHITE PAPER Analytics for digital retail

WHITE PAPER Analytics for digital retail WHITE PAPER Analytics for digital retail Introduction The advent of organized retail propelled businesses to reach out to a wider spectrum of consumers in an effort to increase market share. This gave

More information

Leisure & Tourism. Key stage 3&4. 1421 Earl of Warwick supervises trial of Joan of Arc. 1445 Henry de Beauchamp becomes Duke of Warwick

Leisure & Tourism. Key stage 3&4. 1421 Earl of Warwick supervises trial of Joan of Arc. 1445 Henry de Beauchamp becomes Duke of Warwick Key stage 3&4 Leisure & Tourism 1421 Earl of Warwick supervises trial of Joan of Arc 1445 Henry de Beauchamp becomes Duke of Warwick 1449 Richard Neville becomes Earl of Warwick 1471 Richard Neville (Kingmaker),

More information

Grow Your Business wi w t i h a a Mobil i e l A p A p

Grow Your Business wi w t i h a a Mobil i e l A p A p Grow Your Business with a Mobile App About Us» WizzApps.com is one of the leading Mobile App and Website Development Company that is powering small businesses around the world on daily bases.» We create

More information

MOBILE MARKETING. A guide to how you can market your business to mobile phone users. 2 April 2012 Version 1.0

MOBILE MARKETING. A guide to how you can market your business to mobile phone users. 2 April 2012 Version 1.0 MOBILE MARKETING A guide to how you can market your business to mobile phone users 2 April 2012 Version 1.0 Contents Contents 2 Introduction 3 Skill Level 3 Terminology 3 Video Tutorials 4 What is Mobile

More information

Cisco Connected Mobile Experiences Make Customer Visits Personal and Profitable

Cisco Connected Mobile Experiences Make Customer Visits Personal and Profitable Solution Overview Cisco Connected Mobile Experiences Make Customer Visits Personal and Profitable BENEFITS Keep customers and guests in your venue longer Reduce the loss of business to competitors Increase

More information

Christmas Spending Survey 2013 Savvy shoppers, stabilising spend. Leading business advisers

Christmas Spending Survey 2013 Savvy shoppers, stabilising spend. Leading business advisers Christmas Spending Survey 2013 Savvy shoppers, stabilising spend Leading business advisers Contents Executive summary Inside the consumer mindset 2013 Christmas budget Most desired and most popular Christmas

More information

Retail: Christmas UK Bing Network 2016

Retail: Christmas UK Bing Network 2016 Retail: Christmas 2016 UK Bing Network 2016 List of Contents 1. What s the Industry saying? 2. Bing Ads Trends & KPIs 3. Ad Copy Analysis 4. Festive Go Dos UK Retail Snapshot 2016 emarketer estimations

More information

Tourism Busines Portal. Tutorial ONLINEDISTRIBUTIONCHANNELS

Tourism Busines Portal. Tutorial ONLINEDISTRIBUTIONCHANNELS Tourism Busines Portal Tutorial ONLINEDISTRIBUTIONCHANNELS INDEX INTRODUCTION....2 1. What types of online distribution channels are there?... 3 2. What tools can be used for direct online distribution?...

More information

Product Overview. www.airangel.com

Product Overview. www.airangel.com Product Overview Our passion is to help you improve your guest s experience, increase customer satisfaction and loyalty, and to generate additional revenue www.airangel.com About Airangel Airangel has

More information

Australia Post Consumer Survey Mail Findings January 2013 Australia Post Consumer Survey Mail Findings

Australia Post Consumer Survey Mail Findings January 2013 Australia Post Consumer Survey Mail Findings Australia Post Consumer Survey Mail Findings January 2013 Australia Post Consumer Survey Mail Findings Research into consumer preferences of marketing and transactional communications. Methodology The

More information

Domestic Marketing Workshop

Domestic Marketing Workshop MARKETING B.C. AGRIFOOD AND SEAFOOD Domestic Marketing Workshop Location: Victoria, Creston, Richmond, Prince George Date: June 2015 0 MARKETING B.C. AGRIFOOD AND SEAFOOD Domestic Marketing Workshop The

More information

Retail customers are shouting are you adapting?

Retail customers are shouting are you adapting? Retail customers are shouting are you adapting? Accenture s new survey of global shoppers reveals a rising intensity that is forcing companies to adapt more quickly to the shifting retail reality that

More information

The Future of Retailing in UAE to 2016

The Future of Retailing in UAE to 2016 The Future of Retailing in UAE to 2016 The Future of Retailing in UAE to 2016 Sector Publishing Intelligence Limited (SPi) has been marketing business and market research reports from selected publishers

More information

Marketing in NI and ROI. NITB Marketing Team

Marketing in NI and ROI. NITB Marketing Team Marketing in NI and ROI NITB Marketing Team Market summary Segments & motivators How NITB talk to them Accessing NITB s routes to market Why invest in the NI market? NI Market NI residents took 2 million

More information

What consumers want in 2015: multi-screen experiences, personalisation and social shopping

What consumers want in 2015: multi-screen experiences, personalisation and social shopping PRESS RELEASE What consumers want in 2015: multi-screen experiences, personalisation and social shopping - DigitasLBi s 2015 Connected Commerce study of retail trends reveals a significant rise in the

More information

Draft Victorian Community and Business Waste Education Strategy Submission by the City of Port Phillip

Draft Victorian Community and Business Waste Education Strategy Submission by the City of Port Phillip Draft Victorian Community and Business Waste Education Strategy 2015-2020 Submission by the City of Port Phillip 22 March 2016 Introduction The City of Port Phillip welcomes the development of the Draft

More information

The Future of Retailing in the UAE to 2018

The Future of Retailing in the UAE to 2018 Comprehensive data overview of the market, with retail sales value and forecasts to 2018 Report Code: RT0176MR Report Price: US$4,950 (Single Copy) www.conlumino-winesandspirits.com Summary "The Future

More information

Sensis e-business Report 2014. The Online Experience of Small and Medium Enterprises

Sensis e-business Report 2014. The Online Experience of Small and Medium Enterprises Sensis e-business Report 2014 The Online Experience of Small and Medium Enterprises Table of contents Chapter 1 - Introduction 4 1.1 About the survey 4 1.2 Executive summary 6 Chapter 2 - Levels of computer

More information

Bricks And Clicks A Look At Today s Retail Marketing Trends

Bricks And Clicks A Look At Today s Retail Marketing Trends Bricks And Clicks A Look At Today s Retail Marketing Trends A Quick and Easy Guide to Digital Advertising for Local Businesses TABLE OF CONTENTS 3 4 7 11 The New Customer Path to Purchase The Rise of Mobile

More information

Fig. 2 - Active Company Presence on Social Media by Industry. % Value. Netherlands, 2014. 89,888,1 88,1 76,7 68,2 69,3 57,4 26,1 0,6 0,6 0 0,6 0,6

Fig. 2 - Active Company Presence on Social Media by Industry. % Value. Netherlands, 2014. 89,888,1 88,1 76,7 68,2 69,3 57,4 26,1 0,6 0,6 0 0,6 0,6 1 in Netherlands. Recruiting is increasingly social and Adecco wants to know how it evolves. An international survey, that involved over 17.000 candidates and 1.502 Human Resources managers between March

More information

SPECIALISTS IN FULFILLING ALL YOUR LANGUAGE REQUIREMENTS

SPECIALISTS IN FULFILLING ALL YOUR LANGUAGE REQUIREMENTS SPECIALISTS IN FULFILLING ALL YOUR LANGUAGE REQUIREMENTS 2 3 Welcome to Ireland and to Erin School of English Welcome to Ireland! We are very happy that you have chosen to visit Ireland and learn a new

More information

Professional Diploma in Digital Marketing

Professional Diploma in Digital Marketing Professional Diploma in Digital Marketing Validated by the Syllabus Advisory Council (SAC) Content Professional Diploma in Digital Marketing Welcome Course overview Course content How is the course delivered?

More information

Why is ecommerce Important

Why is ecommerce Important Phil Allatt Why is ecommerce Important Why is ecommerce Important Business to Consumer (B2C) ecommerce ecommerce is the fastest growing retail market in Europe 16% of the total UK consumer spend is on

More information

The Future of Retailing in Philippines to 2015

The Future of Retailing in Philippines to 2015 Brochure More information from http://www.researchandmarkets.com/reports/1578887/ The Future of Retailing in Philippines to Description: Synopsis This report provides uniquely detailed data on the size

More information