AVTech provides customers with end-to-end recovery management service with CA ARCserve solutions

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1 CUSTOMER SUCCESS STORY AVTech provides customers with end-to-end recovery management service with CA ARCserve solutions CLIENT PROFILE Industry: ICT Company: Advanced Vision Technology (AVTech) Employees: 90 BUSINESS AVTech is an ICT services provider with offices in Australia, China and Vietnam. The company s areas of expertise include networking, security, applications, storage and disaster recovery. CHALLENGE To help clients improve disaster recovery, AVTech decided to launch a new cloud-based recovery management service. The company needed a consolidated, centralised and integrated solution to maximise the efficiency of the new service. SOLUTION After conducting an extensive review and pilot, AVTech standardised its new service on the CA ARCserve product family. The solutions provide disk and tape-based backup & recovery, replication and high availability. BENEFIT Using the CA Technologies solutions has enabled AVTech to reduce its backup window, decrease recovery time and enhance its data protection offerings. These advantages will be extended to clients via the new service. agility made possible

2 Business Delivering end-to-end ICT services Advance Vision Technology (AVTech) helps customers plan, build, support and manage their ICT infrastructures. The company s services incorporate networking, security, applications, storage and disaster recovery. Established in 1992, AVTech has offices in Australia, China and Vietnam, from which it combines local knowledge, with global reach, to deliver services to a diverse range of clients across all sectors. With its breadth of expertise and strategic alliances with best-of-breed vendors, AVTech is able to provide clients with end-to-end ICT services from consulting and project management, to software development and warehousing. Challenge Helping clients protect their data at an affordable cost Disaster recovery is a particularly important aspect of IT management for many of AVTech s clients. Hong Huynh, Managing Director at AVTech, comments, Many of our clients did not have adequate backup and recovery capabilities in place. We recognised that this was a wide-spread issue and an opportunity for us to help them. Many of our clients did not have adequate backup and recovery capabilities in place. Hong Huynh Managing Director, AVTech To provide clients with the level of recovery management they need, AVTech made significant investments in its datacentre infrastructure and launched a cloud-based backup and recovery service. With clients based across diverse locations and with complex and varied IT infrastructures, designing a service that was cost-effective and efficient was no mean feat. 02

3 Jimmy Huynh, Director of Services at AVTech, comments, We were previously using a variety of traditional tape and disk backup technologies for disaster recovery, but this approach was not adequate to support our cloud-based service as it was far too time-consuming to manage. AVTech needed an integrated solution that could be administered centrally to maximise profitability for the company, while also ensuring the recovery management services could meet clients budgetary requirements. Solution Automated cloud-based backup, recovery and archiving The company evaluated its existing backup and recovery solutions before deciding to consolidate on CA ARCserve solutions. We selected the CA Technologies solutions as we already had a strong partnership with the company and existing expertise within our sales and technical teams, explains Hong Huynh. Additionally, the integration between the CA ARCserve solutions meant we could provide a comprehensive range of services using a single product suite. The solutions work seamlessly across heterogeneous physical and virtual environments. Jimmy Huynh Director of Services, AVTech AVTech deployed all four CA ARCserve solutions immediately to protect its own data, as a pilot prior to the launch of its cloud offering to the market. The solutions provide backup, recovery and replication and high availability across multiple sites: CA ARCserve D2D is utilised to provide image-based backup of onsite servers CA ARCserve Replication and CA ARCserve High Availability replicate files, data and applications to AVTech s disaster recovery infrastructure CA ARCserve Backup provides disk and tape-based backup within the datacentre. It can also be used for larger more complex customer deployments to complement image-based backup. 03

4 Currently, the solutions protect AVTech s own environment, but also a number of existing customers who are transitioning from existing licensing and perpetual style arrangements. The CA Technologies solutions will form the basis of AVTech s cloud-based recovery management services for numerous customers going forward, and the company is a key go-to-market for AVTech. The solutions work seamlessly across heterogeneous physical and virtual environments. As backups are taken from our central datacentre, the need to manage and switch tapes at customer sites will be eliminated, explains Jimmy Huynh. Using CA ARCserve D2D means that we no longer need to rebuild operating systems and applications before restoring data to minimise recovery times. The CA Technologies solutions also enable AVTech and its clients to implement incremental backup policies. As a result, full daily backups will no longer need to be run, thereby reducing the backup window, disruption to users and backup failures. Benefit Safeguarding data while maximising profitability Using a consolidated, centralised and fully integrated solution minimises administration for AVTech s engineers, enabling them to spend more time onsite with clients. As well as simplifying management through centralised control of all recovery management processes, using the CA Technologies tools means our sales and technical staff only have to become experts in one single solution. This will enable them to sell our services and implement the solution more effectively, comments Jimmy Huynh. 4hours to recover critical data, rather than two days 04

5 The CA ARCserve solutions have also enabled AVTech to: Reduce the average backup window from more than 12 hours to less than four, which minimises disruption for its customers Decrease average data recovery time from two days down to four hours Minimise hardware costs as fewer tapes and less server capacity are required Reduce time required for management and administration. Once the company has fully launched its cloud-based recovery management service, these benefits will be extended to the company s clients. Using the CA Technologies solutions will enable AVTech to achieve better recovery for its clients and enhance its service level agreements. Hong Huynh comments, The CA ARCserve solutions not only maximise the availability of our own systems and data, but have also enabled us to launch an efficient and cost-effective cloud-based service for our clients, which will help them address their recovery management challenges and maximise our profitability. Copyright 2012 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. The information and results illustrated here are based upon the speaker s experiences with the referenced software product in a variety of environments, which may include production and nonproduction environments. Past performance of the software products in such environments is not necessarily indicative of the future performance of such software products in identical, similar or different environments. CA does not provide legal advice. Neither this document nor any software product referenced herein serves as a substitute for your compliance with any laws (including but not limited to any act, statute, regulation, rule, directive, standard, policy, administrative order, executive order, and so on (collectively, Laws ) referenced herein or any contract obligations with any third parties. You should consult with competent legal counsel regarding any such Laws or contract obligations. This document is for your informational purposes only. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this document as is without warranty of any kind, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, business interruption, goodwill or lost data, even if CA is expressly advised in advance of the possibility of such damages.

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