MIJN WATERNET. Quick-start guide

Transcription

1 MIJN WATERNET Quick-start guide

2 MIJN WATERNET 2 Mijn Waternet (My Waternet) allows you to manage your water accounts wherever and whenever you want. You can check your water bills and water tax assessments, enter your water meter readings and change your personal details. You can do all this without setting foot outside the door or picking up the phone. Unfortunately, the Mijn Waternet page is only available in Dutch. This guide is designed to help you get started on Mijn Waternet and to find your way around the website. It is also a useful reminder of how Mijn Waternet works.

3 CONTENTS 3 Mijn Waternet 2 Contents 3 Getting started with Mijn Waternet 4 Logging in to Mijn Waternet 5 Log in to Water taxes (Waterschapsbelasting) 5 Log in to Drinking water (Drinkwater) 6 Water taxes (Waterschapsbelasting) 7 Moving house (Water taxes) 7 View your tax assessments (Water taxes) 8 Pay your tax assessments (Water taxes) 9 Change your method of payment to direct debit (Water taxes) 10 Receive your tax assessments by (Water taxes) 11 Change your personal details (Water taxes) 12 Drinking water (Drinkwater) 13 Moving house (Drinking water) 13 Moving within the Waternet region 15 Moving elsewhere 16 Moving into the Waternet region 17 Water meter readings (Drinking water) 18 Change your method of payment to direct debit (Drinking water) 19 Receive your invoices by (Drinking water) 20 View your drinking water invoices (Drinking water) 21 Change your personal details (Drinking water) 23

4 GETTING STARTED WITH MIJN WATERNET 4 Waternet provides two different categories of services. On the one hand, we treat waste water, maintain water levels and keep surface water clean. To finance these activities, we collect water taxes (Waterschapsbelasting) on behalf of the Regional Public Water Authority Amstel, Gooi and Vecht. On the other hand, we supply drinking water (Drinkwater) to Amsterdam and the surrounding area (Amstelveen, Diemen, Duivendrecht, Heemstede, Muiden and Ouderkerk aan de Amstel) on behalf of the local authorities. On the left side of the page, you can log in to manage your water taxes (Waterschapsbelasting). You can view and pay your tax assessments and edit your personal information and preferences. On the right side of the page, you can log in to manage your tap water account (Drinkwater). You can view your water bills and edit your personal details and preferences. Both menus remain visible, even if you are only logged in to one of them. We will explain the log-in process below.

5 LOGGING IN TO MIJN WATERNET 5 LOG IN TO WATER TAXES (WATERSCHAPSBELASTING) On this page you can take care of your water taxes. Since water taxes are administered by the Regional Public Water Authority, they are a government matter. That s why you need to log in with your DigiD, a username and password that grant you access to government websites. Click Inloggen met DigiD (Logging in with DigiD). You will be redirected to the DigiD website and you will return to Mijn Waternet once you are logged in. If you have yet to request a DigiD, you can do so by clicking DigiD aanvragen (Request your DigiD). In the water taxes menu, you can view you tax assessments, pay your assessments directly online, set your preferences and change your personal details. In your dealings with government bodies, you are often required to prove your identity using your ID card, passport or driving licence. When dealing with government matters online, you can prove your identity by logging in with your DigiD. Government bodies, such as the Regional Public Water Authority, will then know that they are dealing with the right person. You can request your DigiD at

6 LOGGING IN TO MIJN WATERNET 6 LOG IN TO DRINKING WATER (DRINKWATER) Log in to this part of the website to manage your drinking water account. Since your drinking water account is administered by Waternet itself, you can access it using a Mijn Waternet log in. Log in to the Mijn Waternet drinking water menu by clicking Inloggen. If you do not have an account with Waternet, click Account aanmaken and fill in your client number (Klantnummer), your date of birth (Geboortedatum, dd/ mm/yyyy) and address. You will then receive an activation . By clicking the confirmation link in the , you will be able to create a password. Note: You can find your client number on your Waternet bank statements or on any Waternet correspondence (e.g. invoices and annual statements).

7 WATER TAXES (WATERSCHAPSBELASTING) 7 This chapter only applies to clients living in the region of Amstel, Gooi and Vecht who pay their water taxes directly to Waternet. If you are not sure this applies to you, find out by checking your postal code at MOVING HOUSE Are you moving house? If so, you will have to inform your local authority. You do not have to inform Waternet separately. We will receive a notification from your local authority. However, you do have to inform Waternet separately if we are your drinking water supplier. In that case, you will have to provide us with the details of your change of address. For information on how to do this, please see Moving house (Drinking water). If you have any other queries about your address and correspondence address with regard to water taxes, please contact your local authority.

8 WATER TAXES (WATERSCHAPSBELASTING) 8 VIEW YOUR TAX ASSESSMENTS Log in to Waterschapsbelasting and click Rekeningen at the top left of your screen. In the left menu, you will see your yearly tax assessments and their current status. In the first column, you will see the year of your tax assessments. The second column shows the amount you have to pay. The due date is shown below this amount. Betaald means your assessment is already paid. To see the specification, click the tax assessment.

9 WATER TAXES (WATERSCHAPSBELASTING) 9 PAY YOUR TAX ASSESSMENTS Log in to Waterschapsbelasting and click Rekeningen (Assessments) at the top left of your screen. Click Aanslag betalen (Pay this tax assessment). This will take you to the specification of your tax assessment as seen below. Click Aanslag betalen again. Select your bank and click Naar ideal. This will take you to your bank s online payment page. If you wish to object to your tax assessment, click the blue button Bezwaar maken at the bottom right of your screen. Select the reason for your objection and provide an explanation. You will receive a response within six weeks. If you are unable to pay due to financial difficulties, click Ik kan niet betalen at the bottom left for more information. More about your tax specification Watersysteemheffing is a water management tax (e.g. flood prevention). Zuiveringsheffing is the water treatment levy.

10 WATER TAXES (WATERSCHAPSBELASTING) 10 CHANGE YOUR METHOD OF PAYMENT TO DIRECT DEBIT Log in to Waterschapsbelasting. Click Betaalgegevens (Method of payment) at the top of your screen. Click Wijzigen (Edit) to select direct debit (Automatische incasso). Fill in your bank account number. Select the number of instalments in which you want to pay. Click Bevestigen to confirm your changes. Note: This change only applies to your tax assessments. To change this preference for your drinking water account, see Change your method of payment to direct debit (Drinking water).

11 WATER TAXES (WATERSCHAPSBELASTING) 11 RECEIVE YOUR TAX ASSESSMENTS BY Log in to Waterschapsbelasting. Click Rekening per (Assessments by ) at the top right. You will be redirected to Contactvoorkeuren (Contact preferences). Click Wijzigen (Edit) in the left menu and the window below will appear. Click Per to receive your tax assessments by . Tick the box below to agree to the Terms & Conditions. Click Bevestigen to confirm your changes. If you want to receive updates about the status of your payment or objection, tick the second box (Serviceberichten). If you want to receive updates about Waternet news and events, tick the last box (Nieuwsberichten).

12 WATER TAXES (WATERSCHAPSBELASTING) 12 CHANGE YOUR PERSONAL DETAILS Log in to Waterschapsbelasting. Click Mijn Gegevens (My personal details) at the top of the screen to view all your personal details. Most of them are administered by the local authority and cannot be changed directly (name, social security number, date of birth, address and correspondence address). Contact your local authority if you have any questions about these details. The only personal details you can change on Mijn Waternet are your address and your phone number. Click Wijzigen to edit them. You also can change your contact preferences and method of payment. For more information on how to do this, read Receive your tax assessments by (Water taxes) and Change your method of payment to direct debit (Water taxes) above.

13 DRINKING WATER (DRINKWATER) 13 This chapter only applies to clients who receive their drinking water bills from Waternet. MOVING HOUSE If you live in the Waternet region and you are moving house, please inform us at Log in with your personal Waternet account, using your address and password. When you are logged in, you will see your personal Waternet dashboard. Click Mijn verhuizing doorgeven (Moving house) at the bottom left of your screen. If you do not have a personal Waternet account, click the button Meld u dan nu aan below the log in window and follow the instructions in Log in to Drinking water (Drinkwater). Forgot your password? Click Ik ben mijn wachtwoord vergeten, fill in your address and an activation link will be sent to your address.

14 DRINKING WATER (DRINKWATER) 14 Select this address by clicking the dot next to the street name. Fill in the date of your move (please note: this cannot be a future date). Click Volgende to proceed. Your current address will appear on screen. Next, fill in your water meter readings of the day you moved house in the space below (Meterstand op datum sleuteloverdracht). Click Volgende to continue. Once you have gone through these steps, you can choose between two options. Option 1 is Moving within the Waternet region (Amsterdam, Amstelveen, Diemen, Duivendrecht, Heemstede, Muiden and Ouderkerk aan de Amstel). Option 2 is Moving elsewhere.

15 DRINKING WATER (DRINKWATER) 15 MOVING WITHIN THE WATERNET REGION In the top menu (Optie 1: nieuw adres inschrijven), fill in your new postcode, your new house number (without appendices) and the date you received the key to your new house (please note: this cannot be a future date). Click Volgende to proceed, select the correct address and click Volgende again. Select the number of residents in your new house (one, two, three, four, more than four) or register the address as a garage or business premises. Fill in the water meter readings of your new house from the day that you received the key. Click Volgende to continue. Select your new correspondence address (Optie 1: nieuw adres) and click Volgende. Enter your mobile phone number (optional) to receive updates on Waternet-related business and click Volgende. Check all your details: in the top window, you will see the address, the date and the water meter readings of the house you are leaving. Next, you will see the address, the number of residents and water meter readings for your new house, along with your moving date. The third menu contains your new correspondence address and mobile phone number. Tick the box next to Bevestiging and click Bevestigen to confirm your move.

16 DRINKING WATER (DRINKWATER) 16 MOVING ELSEWHERE Tick the box in the second menu (Optie 2: geen adres inschrijven). If the address where you would like to receive your final settlement is in the Netherlands, select the second box (Adres in Nederland). Fill in your new postcode and house number and select the correct address. Click Volgende to continue. Enter your mobile phone number (especially if you are moving abroad) in the Sms-notificatie field. Click Volgende again. Check all your details: in the top window, you will see the address, the date and the water meter readings of the house you are leaving. Next, you will see the correspondence address and the mobile phone number you have entered. Tick the box next to Bevestiging and click Bevestigen to confirm your move.

17 DRINKING WATER (DRINKWATER) 17 MOVING INTO THE WATERNET REGION Are you new to the Waternet region and want to receive tap water? Go to and follow the steps described above in Moving within the Waternet region.

18 DRINKING WATER (DRINKWATER) 18 WATER METER READINGS Have you received a request to submit your water meter readings? Click on the button Meterstand doorgeven in the down right corner of the Mijn Waternet homepage (you might have to click the Waternet button at the top first). Fill in the unique combination of your Opnamenummer (ten digits on your water meter readings request) and your house number (Huisnummer). Click Verder to continue. Enter your water meter readings in the field Meterstand water. These are the first five digits printed on a black background on your water meter. Select the day, month and year. Click Verzenden to submit your water meter readings. Check the details on the confirmation page. Enter your address to receive an confirmation. Click Verzenden to confirm your water meter readings. You will receive your annual statement within 6 weeks.

19 DRINKING WATER (DRINKWATER) 19 CHANGE YOUR METHOD OF PAYMENT TO DIRECT DEBIT Log in to Drinkwater. Click Betaalgegevens (Method of payment) at the top right of your screen. Click Wijzigen (Edit) to select direct debit (Automatische incasso). Fill in your bank account number. Select the number of instalments in which you want to pay (monthly or quarterly). Click Bevestigen to confirm your changes. If you select direct debit, you will not be notified of your invoices. If you select bank transfer (Handmatig), you will receive an invoice for every instalment by post. In both cases you will receive an annual statement by post. Note: This change only applies to your drinking water invoices. To change this preference for your water taxes, see Change your method of payment to direct debit (Water taxes).

20 DRINKING WATER (DRINKWATER) 20 RECEIVE YOUR INVOICES BY Log in to Drinkwater. Click Rekening per (Invoices by ) at the top right. You will be redirected to Contactvoorkeuren (Contact preferences). Click Wijzigen (Edit) in the right menu and the window below will appear. Select Per to receive your invoices by . Click Bevestigen to confirm your changes. If you want to receive updates about the status of your payment or change of address, tick the second box (Serviceberichten). If you want to receive updates about Waternet news and events, tick the last box (Nieuwsberichten).

21 DRINKING WATER (DRINKWATER) 21 VIEW YOUR DRINKING WATER INVOICES Log in to Drinkwater. Click Rekeningen (Invoices) at the top left of your screen. On the right you will see the total amount you are due to pay, your latest drinking water invoices and their current status. In the left column of the Drinkwater window, you will see the bills you have been sent. Most of them will be standard invoices (Termijnnota). In the right column, you will see the status of your payment. Voldaan means you have already paid this invoice. If you have not yet paid a bill, the due amount and due date will be displayed. If you re paying by direct debit (grey column), the due amount will be deducted from your back account at the due date. If you re paying your invoices yourself (orange column), you must pay your due amount before the due date. Click the invoice to see the specification.

22 DRINKING WATER (DRINKWATER) 22 In the specification, you will see the period this invoice covers, the due date of your invoice and the total due amount. If you have already paid part of your bill, this payment will be deducted from your due amount (Reeds voldaan). It is not possible to pay your invoice directly through Mijn Waternet yet. Your invoice will be issued through direct debit or you will receive a transaction form by or by post.

23 DRINKING WATER (DRINKWATER) 23 CHANGE YOUR PERSONAL DETAILS Log in to Drinkwater. Click Mijn gegevens (My personal details) at the top. Click Wijzigen to edit your date of birth, correspondence address, address and phone number. Click Bevestigen to confirm your changes. You cannot change your name or client number. Are you moving house? Please let us know at Would you like to change your method of payment? See Change your method of payment to direct debit (Drinking water). Note: These changes only apply to your drinking water account. To change your personal details for your water taxes, see Change your personal details (Water taxes).