CA ehealth. Monitoring the Cisco BTS Softswitch User Guide. r6.1

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1 CA ehealth Monitoring the Cisco BTS Softswitch User Guide r6.1

2 This documentation and any related computer software help programs (hereinafter referred to as the Documentation ) is for the end user s informational purposes only and is subject to change or withdrawal by CA at any time. This Documentation may not be copied, transferred, reproduced, disclosed, modified or duplicated, in whole or in part, without the prior written consent of CA. This Documentation is confidential and proprietary information of CA and protected by the copyright laws of the United States and international treaties. Notwithstanding the foregoing, licensed users may print a reasonable number of copies of the Documentation for their own internal use, and may make one copy of the related software as reasonably required for back-up and disaster recovery purposes, provided that all CA copyright notices and legends are affixed to each reproduced copy. Only authorized employees, consultants, or agents of the user who are bound by the provisions of the license for the product are permitted to have access to such copies. The right to print copies of the Documentation and to make a copy of the related software is limited to the period during which the applicable license for the product remains in full force and effect. Should the license terminate for any reason, it shall be the user s responsibility to certify in writing to CA that all copies and partial copies of the Documentation have been returned to CA or destroyed. EXCEPT AS OTHERWISE STATED IN THE APPLICABLE LICENSE AGREEMENT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, CA PROVIDES THIS DOCUMENTATION AS IS WITHOUT WARRANTY OF ANY KIND, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN NO EVENT WILL CA BE LIABLE TO THE END USER OR ANY THIRD PARTY FOR ANY LOSS OR DAMAGE, DIRECT OR INDIRECT, FROM THE USE OF THIS DOCUMENTATION, INCLUDING WITHOUT LIMITATION, LOST PROFITS, BUSINESS INTERRUPTION, GOODWILL, OR LOST DATA, EVEN IF CA IS EXPRESSLY ADVISED OF SUCH LOSS OR DAMAGE. The use of any product referenced in the Documentation is governed by the end user s applicable license agreement. The manufacturer of this Documentation is CA. Provided with Restricted Rights. Use, duplication or disclosure by the United States Government is subject to the restrictions set forth in FAR Sections , , and (c)(1) - (2) and DFARS Section (b)(3), as applicable, or their successors. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. Copyright 2008 CA. All rights reserved.

3 Contents Chapter 1: Monitoring Cisco BTS Softswitches Using the ehealth System Broadband Telephony Services Softswitches Cisco BTS Softswitch License and Software Requirements Element Overview Live Exceptions Monitoring Chapter 2: Reporting Reports At-a-Glance Reports Sample At-a-Glance Report Trend Reports Sample Trend Report Top N Reports Sample Top N Report Trend and Top N Variables Contents 1

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5 Chapter 1: Monitoring Cisco BTS Softswitches Using the ehealth System Broadband Telephony Services Softswitches Broadband Telephony Services (BTS) Softswitches (software switches) provide call-control and service intelligence telephony. A softswitch also serves as a platform for interfacing applications and enhanced service platforms. Softswitch networks carry voice, video, and data traffic more efficiently than existing hardware circuit switches. The ehealth Suite offers support for the Cisco BTS Softswitch. You can monitor Cisco BTS Softswitches using the ehealth system to ensure that your service performs as expected. When performance does not meet expectations, run ehealth reports to help pinpoint the cause of the problem. Cisco BTS Softswitch The Cisco BTS Softswitch provides call-control intelligence for establishing, maintaining, routing, and terminating voice calls. It interacts with enhanced converged voice-and-data services, and application platforms such as voice mail and unified messaging. Three main components comprise the Cisco BTS Softswitch: Call Agent - Serves as a call management system and media gateway controller. All Cisco BTS Softswitch systems use multiple call agents to handle capacity and redundancy requirements. Element Management System (EMS) - Assists the provisioning, administration, reporting, and billing features of the Cisco BTS Softswitch. The EMS is a mediation device between a network management system (NMS) and one or more call agents. Feature Server - Provides an open protocol and flexible framework to introduce new features into a network. It provides various basic telephone service and Centrex, tandem, and Advanced Intelligent Network (AIN) services to the calls controlled by the call agents. Monitoring Cisco BTS Softswitches Using the ehealth System 5

6 License and Software Requirements License and Software Requirements ehealth provides support for Cisco BTS Softswitches running software version Each Softswitch element consumes one universal poller license. Cisco BTS Softswitches are discovered as applications. When you begin the discovery process, select the Application technology in the Discover window. Element Overview The Cisco BTS Softswitch monitors the following element types: BTS VoIP Softswitch- Represents the softswitch as a whole. Call Processing - Contains processing statistics for calls handled by the BTS Softswitch. Announcement Server - Contains announcement server statistics. SIP Processing - Contains Signaling Interface Adaptor related statistics on the Service Initiation Protocol (SIP). Trunk Group Set - Contains usage information on individual Trunk Groups associated with the Cisco BTS Softswitch. Trunk Group - Organizes Trunk Group elements and provides Trunk Group At-a-Glance reports for the performance of the group. ehealth uses the following conventions for naming elements: Element Type BTS VoIP Softswitch Call Processing Announcement Server SIP Processing ehealth Element Name Convention sysname-ah-bts sysname-ah-bts-callprocessing-componentid sysname-ah-bts-announcement-componentid sysname-ah-bts-sip-componentid Trunk Group Set sysname-ah-bts-trunkgroupset Trunk Group sysname-ah-bts- TrunkGroup-componentID-TrkGrpType- TrkGrpID Note: If the default SNMP port number is 161, the port number will not appear in the name. 6 Monitoring the Cisco BTS Softswitch User Guide

7 Element Overview Figure 1 Cisco BTS Softswitch Data Model Live Exceptions Monitoring ehealth offers the Live Exceptions profile BTS Unusual Workload to monitor Cisco BTS Softswitches. The BTS Unusual Workload profile uses Deviation from Normal alarm rules to indicate unusually low or high usage attempts. This can indicate traffic and connection problems. You can apply this profile to ehealth groups (or group lists) that contain Cisco BTS Softswitch elements to raise alarms for unusual workloads. Monitoring Cisco BTS Softswitches Using the ehealth System 7

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9 Chapter 2: Reporting Reports ehealth reports provide historical and current information regarding the performance of your entire infrastructure. The following reports can be used to monitor your Cisco BTS Softswitches: At-a-Glance Trend Top N These reports give you the insight necessary to optimize IT performance, plan proactively, recognize trends, and identify potential problems. At-a-Glance Reports At-a-Glance reports contain a set of pre-defined charts that provide insight into the performance of elements. You can use At-a-Glance reports to compare variables on a single page and look for combinations of problems that could indicate problem sources. The following table identifies the At-a-Glance charts that gauge the performance of each Cisco BTS Softswitch element over a specified time period. Element Type Announcement Server Charts Address Incomplete/sec Authorization Code Invalid/sec Call Rejected/sec Cause Unknown/sec Circuit Unavailable/sec Destination Out of Order/sec Directory Number Changed/sec Facility Rejected/sec Feature Not Subscribed To/sec HNPA Area Code/sec No Route to Destination/sec Reporting 9

10 Reports Element Type Announcement Server (Continued) Call Processing SIP Processing Trunk Group Set BTS VoIP Softswitch Charts No Route to Specified Network/sec Prefix 0 or 1 Absent/sec Prefix 0 or 1 Present/sec Temporarily Disconnected/sec Unallocated Directory Number/sec Total Originating and Terminating Call Attempts/sec Total Originating Call Attempts/sec Total Terminating Call Attempts/sec Failed Incoming SIP Calls/sec Failed Outgoing SIP Calls/sec Received SIP Messages/sec Transmitted SIP Messages/sec Unsuccessfully Completed SIP Calls/sec Blocked Calls/sec Incoming Call Attempts/sec Incoming Erlang/hour Outgoing Call Attempts/sec Outgoing Erlang/hour Received SIP Messages/sec Total Originating Call Attempts/sec Total Terminating Call Attempts/sec Transmitted SIP Messages/sec Trunk Group Trunk Group utilization (%) The linking capabilities between At-a-Glance reports follow the element hierarchy as shown in Figure 1 on page 7 where each element drills down to its subordinate element or drills up to its superordinate element. This enables you to review the performance of related elements. Sample At-a-Glance Report This sample At-a-Glance report displays the three charts for a Call Processing element. The top two charts show the success and failure rate for the total originating and terminating calls per second. The third chart shows the total of both attempts over a 24-hour period by calls attempted and abandoned. If, for example, the number of calls abandoned is too high, this might suggest a potential problem that needs further investigation. 10 Monitoring the Cisco BTS Softswitch User Guide

11 Reports Trend Reports Trend reports allow you to view more granular data on a particular performance variable or set of variables for one or more elements, or for a group of elements. You can view trends over time using both At-a-Glance and Trend reports. When you run a Trend report for an element, select up to 10 variables. You can observe how the variable values change behavior over time, and determine when the changes occur. For directions to access the most current list of available Trend and Top N variables to choose for each element, refer to Trend and Top N Variables on page 13. Reporting 11

12 Reports Sample Trend Report This sample Trend report is a multi-variable report that highlights the performance of three variables on a Call Processing element. These variables are divided by time. Top N Reports Top N reports provide information on groups of elements. These reports use the same variables as Trend reports, but in addition they offer variables such as peak values. When you run Top N reports, select a group of elements and the variables that you want ehealth to compare for each element in that group. Elements are listed in ascending or descending order based on the value of the first variable. Sample Top N Report When you run a Top N report, select a group of elements for which you want to view common values, and then select up to six variables for comparison. This sample Top N report displays the common values for two variables (percentage of originating failed calls and the total originating calls per second) across four elements in the selected group. 12 Monitoring the Cisco BTS Softswitch User Guide

13 Reports Trend and Top N Variables You can use the ehealth Element Variable Report (available from the ehealth Web interface Organization Page) to obtain details about supported Trend and Top N variables for the Cisco BTS Softswitch elements. This sample Element Variable Report shows the Trend variables for a Call Processing element. It illustrates how ehealth combines and evaluates the MIB variables to obtain the data for each Trend variable. Reporting 13

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