CA ARCserve Backup r16.x Professional Exam (CAT-360) Study Guide Version 1.1

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1 (CAT-360) Version 1.1

2 - PROPRIETARY AND CONFIDENTIAL INFORMATION - These educational materials (hereinafter referred to as the Materials ) are for the end user s educational purposes only and are subject to change or withdrawal by CA at any time. These Materials may not be copied, transferred, reproduced, disclosed, modified or duplicated, in whole or in part, without the prior written consent of CA. These Materials are confidential and proprietary information of CA and protected by the copyright laws of the United States and international treaties. EXCEPT AS OTHERWISE STATED IN THE APPLICABLE AGREEMENT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, CA PROVIDES THESE MATERIALS AS IS WITHOUT WARRANTY OF ANY KIND, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN NO EVENT WILL CA BE LIABLE TO THE END USER OR ANY THIRD PARTY FOR ANY LOSS OR DAMAGE, DIRECT OR INDIRECT, FROM THE USE OF THESE MATERIALS, INCLUDING WITHOUT LIMITATION, LOST PROFITS, BUSINESS INTERRUPTION, GOODWILL, OR LOST DATA, EVEN IF CA IS EXPRESSLY ADVISED OF SUCH LOSS OR DAMAGE. The use of any software or product referenced in the Materials is governed by the end user s applicable license agreement. The manufacturer of these Materials is CA. Provided with Restricted Rights. Use, duplication or disclosure by the United States Government is subject to the restrictions set forth in FAR Sections , , and (c)(1) - (2) and DFARS Section (b)(3), as applicable, or their successors. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. Copyright 2014 CA. All rights reserved.

3 Table of Contents Table of Contents... i 1 Exam Information Areas for Study Sample Certification Exam Questions... 6 i

4 1 Exam Information The CA Technologies Certification Program is designed to measure your skills, knowledge, and expertise in managing, administering, installing, configuring and implementing select CA Technologies products for complete and optimized IT solutions. With CA certifications, management teams will have peace of mind that knowledgeable professionals are handling their CA Technologies applications. Proctored by a third party vendor, KryterionOnline, CA Technologies certifications objectively validate the competencies of a project team whether that team is your in-house staff, CA Technologies Professional Services, or a CA Technologies partner. The aim of this document is to help you prepare for the CA Service Desk Manager r12.x Professional Certification Exam. Make sure that you familiarize yourself with the content areas tested. Your best path to success is to attend the exam prep course(s). You may also find it helpful to review the product documentation at and to participate in CA Global User Community forums at The experience gained from taking courses and using the product will help you: Gain a comprehensive understanding of the product or solution Increase the likelihood of passing the exam on your first attempt The Exam Experience You can register to take an online proctored exam from your home or office using Kryterion s Online Proctoring (OLP) Services, or you can take an on-site proctored exam at a Kryterion testing center. If you choose to take an online proctored exam, you will need Internet access, an external web camera, and a computer that meets specific hardware and software requirements. For answers to frequently asked questions about registering for exams, locations, on-site and virtual proctoring, OLP equipment requirements, cancellation and re-scheduling policies and more, read our FAQs at CA employees may also go here for more information: Professional Exam Details Product release: Major release listed in the title; Includes subsequent point releases Recertification: There is no annual requirement to recertify for the same release of a product. For each major product release, an updated exam will be available for recertification. Number of items = 50 Item types = Multiple choice, including multiple response questions Time to complete test: 90 minutes Passing score is 70% Attempts Permitted: You may register for your first retake immediately. For subsequent retakes you are required to wait at least thirty (30) calendar days from the date of your last attempt. Read the online FAQs for details. 1

5 2 Areas for Study Information from a variety of sources can represent the body of knowledge covered by the exam. Figure 1. Learning path and body of knowledge cawiki.ca.com support.ca.com Best Practices communities.ca.com Prior Knowledge Use Cases & Scenarios Practical Application of Course Concepts CA ARCserve Backup r16.x Courses: 05ARC20371 CA ARCserve Backup for Windows r16: Administration 200 (3 days) 05ARC20381 CA ARCserve Backup for Windows r16: Implementation 200 (2 days) CA Tech Insider Search the CA Education Portal for courses covering the latest product releases, as they may not have been available at the time of this document posting: o Partners & Customers look here: o Employees look here: Visit Communities at CA for documentation and more: Register for the exam here: 2

6 Table 1 Exam objectives as they map to related courseware and bodies of knowledge, including percentage of exam devoted to topics. Exam Objectives Related Content Administering Backup Jobs Administer Backup Jobs Manage and Monitor Backup Jobs in the Job Status Manager Describe Global Backup Options Set Alerts Using the Alert Manager Restoring Data Restore Data Identify the Different Methods for Restoring Data Protecting File Servers Protect File Servers Configure the Windows Client Agent Backing Up and Restoring Exchange Server Data Backing Up and Restoring SQL Server Databases Backing Up and Restoring SharePoint Server Data Backing Up and Restoring Data on Virtual Machines Managing the CA ARCserve Backup Database and Catalog Database Monitoring the Operation of CA ARCserve Backup Monitoring Performance Using the Dashboard Configure the Agent for Open Files Back Up and Restore Exchange Server Data Perform Database Level Backups Back Up and Restore SQL Server Databases Restore SQL Server Databases Back Up and Restore SharePoint Server Data Back Up SharePoint Data Back Up and Restore Data on Virtual Machines Describe How Data Is Backed Up from VMware Virtual Machines Manage the CA ARCserve Backup Database and Catalog Database Protect the CA ARCserve Backup Database Monitor the Operation of CA ARCserve Backup Generate Reports Using the Report Manager Monitor Performance Using the Dashboard Identify Global Dashboard Features Exam Focus 10% 4% 6% 3

7 Exam Objectives Administering Windows Authentication, User Profiles, and Audit Logs Related Content Administer Windows Authentication, User Profiles, and Audit Logs Set Up Windows Authentication Administering Media Administer Media Administer Disk and Tape Media Performing Administrative Tasks with the Server Admin Utility Planning Your Data Protection Environment Planning Your CA ARCserve Backup for Windows Installation Installing CA ARCserve Backup for Windows r16 Configuring CA ARCserve Backup for Windows r16 Automating Backup Job Scenarios Perform Administrative Tasks with the Server Admin Utility Perform Administrative Tasks in the Server Admin Utility CA ARCserve Backup for Windows r16: Implementation 200 (05ARC20381) Plan Your Data Protection Environment Review the Product Architecture Identify Your Data Storage Requirements Identify Your Data Transfer Requirements Schedule Backups Calculate Storage and Data Transfer Requirements CA ARCserve Backup for Windows r16: Implementation 200 (05ARC20381) Plan Your CA ARCserve Backup for Windows Installation Identify Supported Platforms and Devices Identify the Types of CA ARCserve Backup for Windows Server Installations Identify Database Requirements CA ARCserve Backup for Windows r16: Implementation 200 (05ARC20381) Install CA ARCserve Backup for Windows r16 Identify the Installation Prerequisites Identify Install Options Verify the Local Installation CA ARCserve Backup for Windows r16: Implementation 200 (05ARC20381) Configure CA ARCserve Backup for Windows r16 Set Manager Console Preferences Configure Security Configure Devices Explore Enterprise Module and Performance Components CA ARCserve Backup for Windows r16: Implementation 200 (05ARC20381) Automate Backup Job Scenarios Describe Backup Rotation Schedule a Rotation Backup Describe Disk to Disk to Tape Configure D2D2T Exam Focus 10% 6% 8% 1 8% 4

8 Exam Objectives Understanding the CA ARCserve Backup, D2D and Central Applications r16 Product and Solution Architecture Understanding the CA ARCserve Backup r16 Implementation Understanding the CA ARCserve D2D r16 and CA ARCserve Central Applications Implementation Related Content Reference Guides and Field Experience CA ARCserve Backup, D2D and Central Applications r16: Product and Solution Architecture Overview Describe the CA ARCserve Backup Product Architecture Reference Guides and Field Experience CA ARCserve Backup r16 Implementation Overview Describe CA ARCserve Backup Virtualization Support Describe CA ARCserve Backup Cloud Support Describe CA ARCserve Device Support Describe the CA ARCserve Backup Dashboard Install Agents Reference Guides and Field Experience CA ARCserve D2D r16 and CA ARCserve Central Applications Implementation Overview Describe CA ARCserve D2D File and Application Restores Describe CA ARCserve D2D Integration with CA ARCserve Backup Exam Focus 10% 4% 5

9 3 Sample Certification Exam Questions These sample questions are very similar to the questions in the actual exam. Some questions may include several correct options. Question 1 Which restore method do you use when you know the name of the file or directory you want to restore, but do not know the machine it was backed up from or the media it was backed up to? A. Search button B. Restore by Tree C. Restore by Query D. Restore by Session Question 2 SQL Server backup and restore jobs can fail for various reasons. To investigate a failure, which log file should you check for specific errors? A. sqlpagw.log B. mediasql.log C. sqlrdbms.log D. dbaconfig.log Question 3 CA ARCserve Backup can automatically populate the CA ARCserve Backup database with virtual machine (VM)- related information using Auto-populate VM. You can specify the Auto-populate VM frequency when you configure the Agent for Virtual Machines. What is the default frequency? A. 1 hour B. 12 hours C. 24 hours D. 7 days 6

10 Question 4 In a CA ARCserve Backup tape log, what does Sense Info indicate? A. SCSI error code B. Number of soft-write errors C. Number of times media has been formatted D. Amount of data written to the media during the job Question 5 Which statement about report scheduling is TRUE? A. You can only schedule standard reports. B. All scheduled reports are stored in CA\ARCserve Backup\Templates\ Reports. C. If you schedule a report from a member server, the report will display on the primary server. D. Preflight Check Report and GFS Media Prediction Report are the only reports you cannot schedule. Question 6 In each remote CA ARCserve domain installation, a Branch Primary server: (Choose three) A. is installed as a designated machine. B. collects the data for the local domain. C. reports to multiple Central Primary servers. D. is created when each remote CA ARCserve domain is installed. E. sends collected data to the CA ARCserve Backup database (ASDB) on the Central Primary server. 7

11 Question 7 You can use preconfigured default Dashboard Groups to organize reports. Which Dashboard Group contains volume and disk reports? A. Data Trend B. Resource Utilization Dashboard C. Client Node Storage Information D. Client Node Hardware Information Question 8 Which file filter option enables you to include or exclude specific types of files from an archive job? A. File Pattern B. File Attributes C. Directory Pattern D. Host Name Pattern Question 9 Which agents does the synthetic full backup option support? A. Database agents B. Application agents C. All Windows Client Agents D. CA ARCserve Backup for Windows r16 Windows Client Agents only 8

12 Question 10 If you have a 3-hour backup window and a 1 Gigabit network, with no software encryption\hardware compression enabled, how much data will transfer? A. 280 GB B. 408 GB C. 945 GB D GB Question 11 Which restriction applies when installing CA ARCserve Backup for Windows? A. You must not rename the setup.icf file. B. If using Microsoft SQL Server, you install it only when you have completed the CA ARCserve Backup installation. C. You cannot use the free Microsoft SQL Server 2008 Express Edition for the backup database. D. You cannot upgrade from a previous release of CA ARCserve Backup to a CA ARCserve Backup primary server on a remote system. Question 12 When using Microsoft SQL Server 2008 Express Edition for the CA ARCserve Backup database, on which server do you install and manage the database? A. Any server B. Primary server C. Any member server D. On a dedicated data server 9

13 Question 13 What MUST you perform before installing CA ARCserve Backup? (Choose two) A. If they exist, manually uninstall CA ARCserve Backup versions previous to r11.5 (included). B. Run a wizard to enable CA ARCserve Backup to detect and configure supported libraries. C. For SCSI devices storage, check that you do not exceed the CA ARCserve limit for SCSI controllers. D. For clusters, before you start the installation wizard, check that cluster applications, such as Microsoft Cluster Server (MSCS) are installed, properly configured, and running. Question 14 You installed CA ARCserve Backup for Windows and now need to verify that the installation was successful by viewing the Activity Log data. Where can you view the Activity Log? A. In the Device Manager B. In the Database Manager C. In the Job Status Manager D. In the Backup Manager Console Question 15 After installing CA ARCserve Backup for Windows, you discover that the Device Manager has not detected all of your devices. What should you do? A. Reboot after the installation. B. Reinstall the undetected devices. C. Run the CA ARCserve Installer Assistance Utility. D. Install a generic device driver that makes the device visible to the operating system. 10

14 Question 16 How do you add file system devices to your CA ARCserve Backup installation? A. By using the Device Wizard B. By using the Device Manager C. By clicking Add Hardware in Control Panel D. By connecting a new device and waiting for Windows to find it Question 17 What is the purpose of Media Assure? A. Copies Network Attached Storage (NAS) sessions from one tape to another B. Optimizes disk and tape media usage in Grandfather-Father-Son (GFS) and rotation jobs C. Backs up your data either to rewriteable media or Write Once Read Many (WORM) media D. Scans media for errors based on specified criteria to help ensure that the sessions are restorable Question 18 Against which devices can Media Assure be used? A. All devices B. Tape and Disk only C. Deduplication devices only D. Disk and Deduplication devices only 11

15 Question 19 Which task can you perform using the Filer to Server feature? A. Perform a Network Attached Storage (NAS) filer three-way Network Data Management Protocol (NDMP) backup. B. Back up the NAS filer directly to the CA ARCserve Backup server. C. Trigger a serverless backup of NAS server data to the NAS filer. D. Attach a dedicated device to the NAS filer. Question 20 If a rotation job is used, what is the default time frame for periodic full backups for CA ARCserve Backup? A. Hourly B. Daily C. Weekly D. Monthly Question 21 When scheduling using a Grandfather-Father-Son (GFS) rotation scheme, what is contained on the Father media? A. Last full backup of the day B. Last full backup of the year C. Last full backup of the week D. Last full backup of the month 12

16 Question 22 To configure Disk to Disk to Tape (D2D2T), you first create file system devices which become: A. Staging groups B. Staging devices C. Staging policies D. Staging servers Question 23 When configuring a staging group, what can you set in the Max Threshold field? A. Maximum period in which to retain data B. Maximum number of file system devices C. Maximum number of simultaneous streams D. Maximum file system device capacity percentage limits Question 24 Which statement about CA ARCserve D2D r16 cloud support is TRUE? A. The cloud can be used as a backup destination for any D2D backup. B. Copying production data to the cloud is not within the scope of this product. C. The cloud is only supported if you use CA ARCserve D2D with CA ARCserve Enterprise Application Module. D. The cloud can be a destination for the file copy process to copy selected files to the cloud after a CA ARCserve D2D backup. 13

17 Question 25 One of the factors that you might need to consider when you configure a CA ARCserve D2D backup is what to include and exclude from the backup job. Which statement about CA ARCserve D2D backup exclusions is TRUE? A. Only directories can be excluded from a backup. B. All volumes of a disk need to be included in every backup job. C. Depending on which volume you exclude from backup, Bare Metal Recovery (BMR) might not be possible. D. Specific volumes on a disk can be excluded and this will not affect any BMR that you might need to perform later. Answers Question 1 = C Question 2 = A Question 3 = C Question 4 = A Question 5 = C Question 6 = B, D, and E Question 7 = C Question 8 = B Question 9 = D Question 10 = C Question 11 = D Question 12 = B Question 13 = A and D Question 14 = C Question 15 = D Question 16 = B Question 17 = D Question 18 = A Question 19 = B Question 20 = C Question 21 = C Question 22 = B Question 23 = D Question 24 = D Question 25 = C 14

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