Unicenter Patch Management

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1 Unicenter Patch Management Best Practices for Managing Security Updates R11

2 This documentation (the Documentation ) and related computer software program (the Software ) (hereinafter collectively referred to as the Product ) is for the end user s informational purposes only and is subject to change or withdrawal by CA at any time. This Product may not be copied, transferred, reproduced, disclosed, modified or duplicated, in whole or in part, without the prior written consent of CA. This Product is confidential and proprietary information of CA and protected by the copyright laws of the United States and international treaties. Notwithstanding the foregoing, licensed users may print a reasonable number of copies of the Documentation for their own internal use, and may make one copy of the Software as reasonably required for back-up and disaster recovery purposes, provided that all CA copyright notices and legends are affixed to each reproduced copy. Only authorized employees, consultants, or agents of the user who are bound by the provisions of the license for the Software are permitted to have access to such copies. The right to print copies of the Documentation and to make a copy of the Software is limited to the period during which the license for the Product remains in full force and effect. Should the license terminate for any reason, it shall be the user s responsibility to certify in writing to CA that all copies and partial copies of the Product have been returned to CA or destroyed. EXCEPT AS OTHERWISE STATED IN THE APPLICABLE LICENSE AGREEMENT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, CA PROVIDES THIS PRODUCT AS IS WITHOUT WARRANTY OF ANY KIND, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN NO EVENT WILL CA BE LIABLE TO THE END USER OR ANY THIRD PARTY FOR ANY LOSS OR DAMAGE, DIRECT OR INDIRECT, FROM THE USE OF THIS PRODUCT, INCLUDING WITHOUT LIMITATION, LOST PROFITS, BUSINESS INTERRUPTION, GOODWILL, OR LOST DATA, EVEN IF CA IS EXPRESSLY ADVISED OF SUCH LOSS OR DAMAGE. The use of this Product and any product referenced in the Documentation is governed by the end user s applicable license agreement. The manufacturer of this Product is CA. This Product is provided with Restricted Rights. Use, duplication or disclosure by the United States Government is subject to the restrictions set forth in FAR Sections , , and (c)(1) - (2) and DFARS Section (c)(1)(ii), as applicable, or their successors. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. Copyright 2006 CA. All rights reserved.

3 Contents Chapter 1: Introduction Chapter 2: How Unicenter Patch Management Works Using Roll-up Technology Unicenter Patch Management Roll-up Scripts Chapter 3: Evaluating Security Updates The Deployment Scenario Evaluating Security Updates Identifying Targets Identify Applicable Packages Validate the Windows XP SP 2 Package Testing Service Pack Package Approve Packages Chapter 4: Deploying Security Updates Appendix A: Additional Tips...A-1 Troubleshooting Failed Packaging... A-1 Understanding Packages Pending Acceptance... A-1 Creating Custom Filters... A-2 Monitoring Local Roll-up Package Progress... A-4

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5 Chapter 1: Introduction The purpose of this document is to provide a set of best practices for managing your Windows environment, and particularly the application of all required security patches, through Unicenter Patch Management. This document contains the following: Overview of UNICENTER PATCH MANAGEMENT process and standard procedures Discussion of best practices approach to managing your Windows environment including installation of all necessary Microsoft Windows security patches Sample scenario which walks through how to apply Service Packs and how to roll up security patches Tips for troubleshooting and customization For more details on using Unicenter Patch Management, consult the Implementation Guide and online help system. Chapter 1: Introduction 1 1

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7 Chapter 2: How Unicenter Patch Management Works Unicenter Patch Management (UPM) r11 is a new product offering from CA which uses the Unicenter Desktop and Server Management (DSM) infrastructure to inventory and deploy patches across the enterprise. Patch content is prepared by the Content Management team and supplied via an online content service which details how to detect and deploy all relevant patches. The following diagram illustrates how patches flow from CA s content service to the client s Unicenter DSM\UPM system. Figure 1 Content Flow Security patches are managed through a particular aspect of Unicenter Patch Management known as roll-up technology. Chapter 2: How Unicenter Patch Management Works 2 1

8 Using Roll-up Technology Using Roll-up Technology Unicenter Patch Management roll-up package technology is a customized cumulative Unicenter Patch Management package designed to install all current Microsoft security hot-fixes with a single reboot. Once the package is deployed, the computer will be brought up-to-date unattended. Roll-up technology packages are available for the following operating system releases: Windows 2000 SP4 Windows XP SP1 Windows XP SP2 Windows 2003 Gold Windows 2003 SP1 Unicenter Patch Management roll-up technology also supports popular foreign languages. Unicenter Patch Management is scheduled to regularly release updated versions of the roll-up package following the Microsoft Security Bulletin on the second Tuesday of each month. Under this schedule, each month a new Unicenter Patch Management Roll-up script will be available for download. The naming convention for these packages is as follows: CA - <OS> Post-SP<#> <lang> <32Bit 64Bit> <FULL> Security Hot-fix Roll-up Package vyymm For example the following package contains the security rollup patches for December 2005: CA - Windows XP Post-SP1 EN 32Bit - FULL Security Hot-fix Roll-up Package v0512. For information regarding the current Microsoft Security Bulletin monthly release cycle, refer to the following website: Unicenter Patch Management Roll-up Scripts To completely understand the processes of managing patches with Unicenter Patch Management it is important to also understand how roll-up scripts work. A Unicenter Patch Management roll-up script is a custom Desktop Management Script (DMS) designed to perform these tasks: 2 2 Unicenter Patch Management Best Practices Guide

9 Using Roll-up Technology Identify missing patches Create a dynamic batch script to install the missing patches Execute the batch script unattended Log vital information during the installation Instead of installing all patches, the Unicenter Patch Management roll-up script instead identifies the required patches by querying the registry and file timestamps, so that only those which are missing are installed. The collection of patches included in the roll-up is defined in an INI file which is part of the roll-up package. The INI file also contains special switch settings for any patch that requires it along with a roll-up package identity tag. Including this information in an INI file enables us to make all the necessary modification to a file without having to modify the actual script. The roll-up script compares each patch in the package and validates that the patch is installed. Each patch that is not installed gets appended to the fixes.bat file - with the proper logic to ensure that the error code is captured if the installation of the patch fails. Qchain.exe is included at the end of the batch job so that multiple patch installation can be installed with only one reboot. The SD Job Output will contain the following details regarding the installation process. The name of each patch in the package The total count of patches in the package Indication of whether the patch was installed or not installed The total number of patches that require installation The patches that failed to install, along with the return code The return code of the roll-up package and if, it failed, information on where in the script it failed Chapter 2: How Unicenter Patch Management Works 2 3

10 Using Roll-up Technology The following diagram illustrates the script s process flow: 2 4 Unicenter Patch Management Best Practices Guide

11 Using Roll-up Technology Figure 2 Chapter 2: How Unicenter Patch Management Works 2 5

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13 Chapter 3: Evaluating Security Updates Unicenter Patch Management provides an efficient tool for managing the patches in your environment, however, as with everything else in IT, the process is only successful if you maintain a consistent methodology. Note: The methodology detailed in this document is considered Best Practice however, when applying these best practices to your environment you may need to tailor them to adhere to your company s policies and IT management processes. This chapter contains a sample scenario depicting: Application of Windows XP Service Pack 2 Application of security patches It also provides tips on using policy to ensure that the security update packages associated with this sample scenario are properly and automatically deployed. The Deployment Scenario In our sample scenario, the IT department has just received several new PC s from a 3 rd party vendor. Corporate policy dictates that every Windows XP machine connected to the corporate network must apply all post XP patches but, to save cost, the vendor ships the PC with XP Gold (no patches). It is now up to the IT department to ensure compliance with the corporate requirement and it will do so using Unicenter Patch Management. The current environment consists of the following: Workstations: Windows 2000 Workstation Windows XP Servers: Windows 2000 Servers Windows 2003 Servers Assumptions: New workstations are Windows XP provided by a VAR with no service packs applied Chapter 3: Evaluating Security Updates 3 1

14 Evaluating Security Updates Existing Windows 2000 Workstations and Server have Service Pack 4 and IE6 SP1 is applied Unicenter DSM Agents are applied on all managed machines Production and test machines representing each type of machines co-exist in the DSM environment. Corporate Policy: All workstations must have the latest level of the service pack applied. All workstations and non critical servers must be up-to-date with security patches by the end of each month. Security patches for critical servers will be scheduled accordingly and applied manually. The first step is to identify all the machines that will be managed. Evaluating Security Updates Evaluation of security update packages is achieved in four basic steps: Identifying Applicable Targets - managed machines are grouped according to function and criticality Identify Applicable Packages - packages and their current states are reviewed for applicability for deployment to the target group Testing Packages packages are tested and evaluated for deployment according to corporate policy Approving Packages successfully evaluated packages are approved policy inclusion Identifying Targets Grouping managed machines according to function and criticality simplifies the process of identifying targeted machines for testing and the deployment. Therefore, based on the stated assumptions and policies, grouping the machines accordingly ensures that only the test machines will be used to validate the installation of the package. Furthermore, it simplifies the noncritical and critical servers that will be managed differently. 3 2 Unicenter Patch Management Best Practices Guide

15 Identify Applicable Packages An example of representation of DSM groups is displayed in the DSM administrative console as follows: In this example, machines are grouped by their function (Production vs. Test) and their type (servers vs. workstations). Identify Applicable Packages A package s state identifies how the package is utilized in the environment. There are four states commonly used in Unicenter Patch Management. They are: Pending Acceptance Testing Approved Non Applicable New maintenance packages periodically introduced by the CA Content Team first appear in the Pending Acceptance state, indicating that users are required to perform internal evaluation to assess the package s applicability to their environment. For the latest information regarding new packages, refer to the Unicenter Patch Management Info Center at The Info Center includes an RSS feed to provide users with real-time information automatically. Chapter 3: Evaluating Security Updates 3 3

16 Validate the Windows XP SP 2 Package Validate the Windows XP SP 2 Package According to the corporate policy in our sample scenario, all workstations have XP Service Pack 2. This is easily managed by utilizing the CA s Content Team Service Packs package and Unicenter Patch Management Policies. However, it is very important to validate the package before creating a policy. The CA Content Team provides various Service Pack configuration packages. The following steps will illustrate the testing process for the CA Windows XP SP2 EN 32Bit Archive Off, Firewall Off package. First, select the package by doing the following: 1. From the Patches tab select the CA Content Team Patches - Windows Service Pack Pending User Acceptance filter and click Go. 2. Select the package name from the list. 3. From the Patch Detail screen click the Release Notes link to view vital information regarding the package. 4. Click on the Internet Explorer Back button to return to Patch Details after reviewing the release notes. 5. In the Action field, select Accept from the pull down, then click Go. 6. A message will appear confirming the package accept request processed successfully. 3 4 Unicenter Patch Management Best Practices Guide

17 Validate the Windows XP SP 2 Package 7. To display the packaging status, selecting the All Patches Packaging filter. Note: It is very important to select ONLY the packages you plan to test and use. Accepting all available packages will cause DSM to download every download file within the package into the DSM Software Library. 8. At this point the service pack patch is being downloaded from the vendor s download site and packaging the patch so that it can be deployed via DSM. The above process is repeated for the Security Roll-up package. 1. From the Unicenter Patch Management s Patches tab select the CA Windows Security Roll-up Pending User Acceptance filter and click Go. 2. Select CA Windows XP Post-SP2 EN 32Bit Full Security Hot-fix Roll-up Package v0512 from the list of packages. 3. In the Patch Detail Information menu select Release Notes. The information in the release notes contains information regarding the individual packages and comments on any installation issues. Chapter 3: Evaluating Security Updates 3 5

18 Validate the Windows XP SP 2 Package 4. Clicking Files in the Detailed Patch Information window displays all the patches included in the roll-up package. NOTE: If the package fails to package after accepting the package, the Download Status for the failed package will display in a Cancel state. This means that the download is no longer available or the CRC validation check failed. 5. Click Identification, then select Accept in the Actions field. 3 6 Unicenter Patch Management Best Practices Guide

19 Validate the Windows XP SP 2 Package 6. Click Go to continue. 7. The package will appear in the Patch Pending Testing when packaging is completed. The Windows XP Post SP2 Roll-up package contain numerous downloads, therefore, increasing the time to complete task. Please be patient. Note: If packaging fails, ensure that the proxy user id/password is correct. See Appendix A for more details. 8. Once each file is downloaded and packaging completes the package will go into Testing status (Note: click the refresh button to update status). 9. The packages reside in DSM and are ready for testing. Chapter 3: Evaluating Security Updates 3 7

20 Testing Service Pack Package Testing Service Pack Package To test the Service Pack Package, do the following: 1. From the Patches tab select All Patches Testing filter, and then click the service pack package name link. 2. From the Patch Details select Test Patch from the Advance Option box. 3. Select the appropriate test machine(s) for the package from the list of available targets and click the arrow. Note: The test machines should represent of all the different types of machines in your environment to ensure compatibility. Note: The package will try to install on any selected targets regardless of the operating system. It will NOT validate if the machine is applicable for the package when testing a package. 4. The target will be added to the Selected Targets window. Click Next to continue. 5. From the Deploy Patch: Schedule Deployment screen click Next to deploy package now. 6. From the Deploy Patch: Confirm Deployment screen click Finish to start deployment. 7. Confirmation of package deployment will appear. Click Done to complete task. 3 8 Unicenter Patch Management Best Practices Guide

21 Testing Service Pack Package The initiation of the test deployment can be validated by viewing the DSM Explorer. To validate the test, do the following: 1. The package installs unattended on the target machine which can be viewed remotely via DSM s Remote Control. 2. Once the installation completes, Unicenter Desktop and Server Management will request a reboot. 3. Validate package was successfully installed. Chapter 3: Evaluating Security Updates 3 9

22 Testing Service Pack Package 4. View DSM s Job Status for any errors. To validate the Security Roll-up Package, do the following: 1. From the Dashboard, click on the Roll-up package name from the Patches Pending Testing portlet. 2. Click Test Patch in the Advanced Option window. 3. Select the same test machine(s) used in the deployment of the service pack test. 4. Click Next twice, then click Finish to start the test deployment. The deployment will initiate minimized on the test machine. Maximize task to see installation. 5. The installation of the roll-up package will request a reboot when completed Unicenter Patch Management Best Practices Guide

23 Testing Service Pack Package 6. The Software Delivery Job Output contains a list of patches in the package, and indicates if each patch requires installation. It also contains the total patch count and the total required installation count for the package, and reports on the overall success of the installation roll-up package. Note: A log file (C:\RUPYYMM.log) is created locally to log the patch name and error code if any patch fails to install. 7. Patches are detected by DSM. Note: The roll-up package signature will only be detected if all the patches are installed successfully. 8. To view the status from Unicenter Patch Management click Status from the Dashboard, then select Patch Deployment from Status Menu. 9. A deployment list appears detailing the status, date and deployment ID. Chapter 3: Evaluating Security Updates 3 11

24 Approve Packages Note: The installation of subsequent roll-up packages is illustrated later when demonstrating the process of approving packages that are already used in a policy. Approve Packages Now that packages have been tested successfully on the test machines the packages can be moved to Approved status. 1. From the Patches tab select All Patches Testing filter, and then click the service pack package name link. 2. Select Approve in the Actions: field, then click Go, 3. Repeat the process for the Security Roll-up package. Both packages are now in Approved status. These packages are now ready for production and should be distributed in a controlled fashion to minimize the impact on the production environment. Utilizing DSM groups can facilitate the process of rolling out a package Unicenter Patch Management Best Practices Guide

25 Chapter 4: Deploying Security Updates This chapter details the methods necessary for using policies to ensure that all targeted network machines remain in compliance, and reflect the application of all desired maintenance. The corporate policy used in our test case scenario requires that all Windows XP machines have SP2 installed and contain current Microsoft security patches. One way to ensure that this happens automatically is to create a Unicenter Patch Management policy. The following example illustrates how to configure a Windows XP Service Pack2 policy in Unicenter Patch Management. This policy will ensure that Windows XP Professional Edition machines will get the Windows XP Service Pack 2 installed automatically. 1. Click the Policies tab, then click Add. 2. Insert a descriptive policy name in the Name field and click the Select button to continue. 3. Click Go in the Software List screen to display all software with approved packages. 4. Since this policy is for applying the service pack on XP Gold images, select Microsoft XP Professional x86 32 EN from the filtered list, then click OK. Note: A separate policy will need to be created to manage machines with Windows XP Professional SP1 or the Home Edition. 5. In the Patches section click Add to link the approve package to the policy. Chapter 4: Deploying Security Updates 4 1

26 Approve Packages 6. Select the approved package, then click OK. 7. Click Target link in the Detailed Policy Information window to target the machines for this policy. 8. Select a group to apply the policy, then click the arrow icon. To validate the package in the production environment only the West group is selected. Using groups allow you to control the deployment of the package. Once the package is validated in the production environment a broader group can be used. 9. Click OK to complete. The policy will automatically start the evaluation process. 10. If a XP Gold machine exists in the West group the policy will go into Violation status. To view which machines are in violation click Go. 4 2 Unicenter Patch Management Best Practices Guide

27 Security Roll-up Policy 11. In the Advance Option click the Policy Compliance link in the Advance Option windows. 12. The Policy Compliance window displays the number of Violations. To view which machine is in violation click on the folder in the Details column. 13. The deployment of the package is automatically deployed to the machines in violation. Security Roll-up Policy To ensure that Windows XP SP2 machines are automatically contains the latest security patches, a Roll-up policy needs to be created. The steps below illustrate the process to create a roll-up policy. 1. From the Unicenter Patch Management Dashboard, click Policies tab, then click Add. 2. Insert a descriptive policy roll-up name in the Name field, then click Select. Chapter 4: Deploying Security Updates 4 3

28 Security Roll-up Policy 3. Click Go in the Software List screen to view all software with approved packages. 4. Since this policy is for applying the security roll-up package on XP Professional SP2 machines, select Microsoft Windows XP Professional SP2 x86 32 EN from the filtered list, then click the OK. 5. In the Patches section click the Add button and link the approved roll-up package to the policy, then click OK. 6. Click the Target link in the Detailed Policy Information window and select the same group used in the Service Pack 2 policy. 7. Click OK to finish generating the roll-up policy. 8. The deployment of the roll-up package is automatically deployed to the machines in violation. The approved roll-up package is from December The test scenario policy dictates that the XP SP2 workstations be up-to-date with current security patches. The following procedures illustrate the process for enabling a new CA provided roll-up package that will be used for the Windows XP Professional SP2 roll-up policy automatically. Important! As always, before a new roll-up package can be used in production and incorporated into the roll-up policy it must be validated in the test environment to ensure compatibility with the machines in your environment. Information on performing these steps is provided in the previous chapter and in the Implementation Guide. 1. Select the CA Content Team Patches Windows Security Roll-up Pending User Acceptance filter in the Patches tab. 2. Choose Accept in the Select and: pull-down, then select the newest rollup package. 4 4 Unicenter Patch Management Best Practices Guide

29 Security Roll-up Policy 3. Click Go to download all the patches included in the package. 4. From the Unicenter Patch Management dashboard, click the link for the new roll-up package within the Patches Pending Testing portlet. 5. Review the Release Notes and validate the roll-up package in the test environment. 6. Once it has been successfully validated, approve the package. 7. A warning message will be displayed stating that the new package will be used in the roll-up policy. 8. Click Continue 9. Click Done to complete the task. The roll-up policy will automatically reevaluate for violators and deploy the package to all machines in violation. For more details on patch package deployment, including the use of policies, consult the Implementation Guide and online help system. Chapter 4: Deploying Security Updates 4 5

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31 Appendix A: Additional Tips The following topics provide additional troubleshooting and customization topics to help you make the most of your Unicenter Patch Management implementation. Troubleshooting Failed Packaging If a package fails, check the UPM.Log. If it includes the following entry: UPM.Log Entry :04:44,296 [Thread-7] INFO [com.ca.unicenter.upm.decision] - Patch CA - Windows XP Post-SP1 EN 32Bit - FULL Security Hot-fix Roll-up Package v0508 {3a905d86-ab b13a-26b8b84d93ed} / PatchFile 5c0575f9-0daf fa0-0280eb8eb79f download is cancelled Consider the following fix: Recommended Fix: Problem resolved by inserting the proper proxy user and password. Understanding Packages Pending Acceptance Packages that are Pending Acceptance have been identified as fixing a technology which exists in the DSM/UPM infrastructure. A package will not be presented if the technology that it fixes does not exist in the DSM infrastructure. For example, a Linux based package will not be presented if Linux is not deployed in the environment. The sorting process greatly simplifies the package monitoring requirements by eliminating the need to sift through a large number of potentially irrelevant packages. To view all Patches Pending Acceptance click on the Patches tab and select Pending User Acceptance in the Filter By field, then click Go. Appendix A: Additional Tips A 1

32 Security Roll-up Policy Note: To increase the number of viewable rows in this display, modify the Number of Rows value. Select CA Content Team Patches All Pending User Acceptance from the drop down list to display only the packages applicable to your environment. For example: Creating Custom Filters Customized filters allow you to manage the content that is displayed during the initial launch of the Unicenter Patch Management portal. To create a custom filter for the CA Roll-up package, do the following: A 2 Unicenter Patch Management Best Practices Guide

33 Security Roll-up Policy 1. Click My Profile. 2. Select Patches in the Preferences and Settings box. 3. Click Add. 4. Enter a filter name and in the Patch Name Mask field enter %roll%. 5. Click on the arrow so that the package name mask moves in the right window pane. 6. Click OK, then click Save. Appendix A: Additional Tips A 3

34 Security Roll-up Policy 7. Confirmation of update will be displayed. Click Done to complete the update. You will be brought back to the Dashboard. 8. To use the new filter select the Patches tab, then select the Windows Rollup Packages filter. Only the roll-up packages will be displayed. Monitoring Local Roll-up Package Progress To monitor the roll-up script progress on the target machine, do the following: 1. Open Task Manager and use notepad to open the following file: C:\Program Files\CA\Unicenter DSM\Agent\units\ \uam\MS_Rollup\fixes.bat 2. Locate the patch in the script to identify how many patches still require installation. A 4 Unicenter Patch Management Best Practices Guide

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