CA Clarity PPM v13.x Business Analyst Exam

Transcription

1 CA Clarity PPM v13.x Business Analyst Exam (CAT-241) Version 1.2

2 - PROPRIETARY AND CONFIDENTIAL INFORMATION - These educational materials (hereinafter referred to as the Materials ) are for the end user s educational purposes only and are subject to change or withdrawal by CA at any time. These Materials may not be copied, transferred, reproduced, disclosed, modified or duplicated, in whole or in part, without the prior written consent of CA. These Materials are confidential and proprietary information of CA and protected by the copyright laws of the United States and international treaties. EXCEPT AS OTHERWISE STATED IN THE APPLICABLE AGREEMENT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, CA PROVIDES THESE MATERIALS AS IS WITHOUT WARRANTY OF ANY KIND, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN NO EVENT WILL CA BE LIABLE TO THE END USER OR ANY THIRD PARTY FOR ANY LOSS OR DAMAGE, DIRECT OR INDIRECT, FROM THE USE OF THESE MATERIALS, INCLUDING WITHOUT LIMITATION, LOST PROFITS, BUSINESS INTERRUPTION, GOODWILL, OR LOST DATA, EVEN IF CA IS EXPRESSLY ADVISED OF SUCH LOSS OR DAMAGE. The use of any software or product referenced in the Materials is governed by the end user s applicable license agreement. The manufacturer of these Materials is CA. Provided with Restricted Rights. Use, duplication or disclosure by the United States Government is subject to the restrictions set forth in FAR Sections , , and (c)(1) - (2) and DFARS Section (b)(3), as applicable, or their successors. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. Copyright 2014 CA. All rights reserved.

3 Table of Contents Table of Contents... i 1 Exam Information Areas for Study Sample Certification Exam Questions... 6 i

4 1 Exam Information The CA Technologies Certification Program is designed to measure your skills, knowledge, and expertise in managing, administering, installing, configuring and implementing select CA Technologies products for complete and optimized IT solutions. With CA certifications, management teams will have peace of mind that knowledgeable professionals are handling their CA Technologies applications. Proctored by a third party vendor, KryterionOnline, CA Technologies certifications objectively validate the competencies of a project team whether that team is your in-house staff, CA Technologies Professional Services, or a CA Technologies partner. The aim of this document is to help you prepare for the CA Service Desk Manager r12.x Professional Certification Exam. Make sure that you familiarize yourself with the content areas tested. Your best path to success is to attend the exam prep course(s). You may also find it helpful to review the product documentation at and to participate in CA Global User Community forums at The experience gained from taking courses and using the product will help you: Gain a comprehensive understanding of the product or solution Increase the likelihood of passing the exam on your first attempt The Exam Experience You can register to take an online proctored exam from your home or office using Kryterion s Online Proctoring (OLP) Services, or you can take an on-site proctored exam at a Kryterion testing center. If you choose to take an online proctored exam, you will need Internet access, an external web camera, and a computer that meets specific hardware and software requirements. For answers to frequently asked questions about registering for exams, locations, on-site and virtual proctoring, OLP equipment requirements, cancellation and re-scheduling policies and more, read our FAQs at CA employees may also go here for more information: Business Analyst Exam Details Product release: Major release listed in the title; Includes subsequent point releases Recertification: There is no annual requirement to recertify for the same release of a product. For each major product release, an updated exam will be available for recertification. Number of items = 50 Item types = Multiple choice, including multiple response questions Time to complete test: 90 minutes Passing score is 70% Attempts Permitted: You may register for your first retake immediately. For subsequent retakes you are required to wait at least thirty (30) calendar days from the date of your last attempt. Read the online FAQs for details. 1

5 2 Areas for Study Information from a variety of sources can represent the body of knowledge covered by the exam. Figure 1. Learning path and body of knowledge cawiki.ca.com support.ca.com Best Practices communities.ca.com Prior Knowledge Use Cases & Scenarios Practical Application of Course Concepts CA Clarity PPM v13.x Courses: 33CLR2264B CA Clarity PPM 13.3: Foundations I 200 Bundle (5 days) 33CLR2275B CA Clarity PPM 13.3: Foundations II 200 Bundle (5 days) CA Tech Insider Search the CA Education Portal for courses covering the latest product releases, as they may not have been available at the time of this document posting: o Partners & Customers look here: o Employees look here: Visit Communities at CA for documentation and more: Register for the exam here: Table 1 2

6 Exam objectives as they map to related courseware, including percentage of exam devoted to topics. Exam Objectives Understanding CA Clarity PPM Understanding Interface Navigation Defining User Security Rights Creating NPIOs Creating Projects Building Project Teams Building Project Plans Assigning Resources to Project Tasks Scheduling Projects Performing Financial Planning Managing Collaboration Information Grouping Projects Understanding Projectrelated Processes Related Content Appendix: CA Clarity PPM Overview Describe the Integration of the Application with Other Products Identify Features of the Application Architecture Review Interface Navigation Identify Navigation Techniques Describe Organizer and Account Settings Pages Define User Security Rights Define User Security Rights Create NPIOs Compare NPIOs and Projects Create Projects Create Projects Create Projects from Ideas and Other Sources Build Project Teams Allocate Resources to a Project Build Project Plans Build the WBS Configure the Gantt Chart Assign Resources to Project Tasks Assign Resources to Project Tasks Schedule Projects Schedule Projects Using the Gantt Chart Perform Financial Planning Create Cost Plans Manage Collaboration Information Manage Action Items Group Projects Compare Programs with Master Projects Describe Project related Processes Examine Project related Processes Exam Focus 3

7 Exam Objectives Booking Project Team Members Using Resource Finder Analyzing Resource Data Performing Resource Capacity Planning Understanding Application Administration Options Understanding Demand Management Managing Ideas Managing Incidents Building Requirements for Release Plans Building Release Plans Understanding the Setup of Financial Data Defining Financial Organizational Attributes Building a Cost/Rate Matrix Defining Financial Properties of Companies, Resources, and Investments Creating Transaction Entries Related Content Book Project Team Members Using Resource Finder Book Resources to Projects Using Resource Finder Analyze Resource Data Analyze Resource Data Using the Resource Planning Portlets Perform Resource Capacity Planning Create Capacity Planning Scenarios Identify Application Administration Options Identify Data Administration Options Describe Demand Management Define Demand Management Manage Ideas Create Ideas Manage Incidents Set Up Incidents Create Incidents Manage Incidents Build Requirements for Release Plans Create Requirements Build Release Plans Create Releases Create Release Plans Describe the Setup of Financial Data Describe Financial Management Sequence the Setup of Financial Data Define Financial Organizational Attributes Define the Financial OBS Build a Cost/Rate Matrix Create a Cost/Rate Matrix Define Financial Properties of Companies, Resources, and Investments Define Financial Properties of Projects Create Transaction Entries Create Transaction Entries Exam Focus 6% 6% 4

8 Exam Objectives Posting Transactions to Financial Processing WIP Transactions Setting Up Chargeback Rules Managing a Service Understanding Business Relationship Manager Building Portfolios Analyzing Portfolios Building Portfolio Scenarios Deploying Partitions Related Content Post Transactions to Financial Define Post Transactions to Financials Jobs Process WIP Transactions Post Transactions to WIP Create WIP Adjustments Set Up Chargeback Rules Describe Chargebacks Set Up Chargeback Rules Manage a Service Build Service Hierarchies Describe Business Relationship Manager Identify the Data Setup to View BRM Content Examine BRM Content Building Portfolios Describe Portfolio Management Analyze Portfolios Review the Scorecard Page Portlets Build Portfolio Scenarios Create Scenarios Generate Scenarios CA Clarity PPM Studio Developer's Guide v Deploy Partitions Define Partitioning Exam Focus 5

9 3 Sample Certification Exam Questions These sample questions are very similar to the questions in the actual exam. Some questions may include several correct options. Question 1 In CA Clarity PPM v13, which new features have been added to improve the end user experience? (Choose three) A. Inline edits for lists B. User-defined favorites C. Object actions on menus D. Configurable notifications E. Multi-valued lookups in lists Question 2 Authorized project managers should be able to edit any project. However, you want to limit this ability to a certain set of project managers. Which best practice should you follow? A. Assign the Project Edit or Project Edit Management right (as appropriate), based on the project Organizational Breakdown Structure (OBS), to the selected users directly. B. Create a security group with the project OBS-based Project Edit Management right and associate users to that group. C. Create a security group with the Global Project Edit Management right and associate users to that group. D. Assign the Global Project Edit Management right to the selected users directly. Question 3 Company A has two business units that will use CA Clarity PPM. However, each business unit has a different set of requirements and needs different fields completed for its projects on the same screen. To meet Company A s requirement, which CA Clarity PPM feature should you use? A. OBS B. Partitions C. Processes D. Conditions 6

10 Question 4 The Planned Allocation and the Hard Allocation section for a Staff Member do not match. If Mixed Booking is enabled, what is the resulting Booking Status? A. Soft B. Hard C. Mixed D. Hard Pending Question 5 Which statement explains the relationship between the cost plans and budget plans? A. A budget plan is submitted and becomes a cost plan when approved. B. A cost plan is submitted and becomes a budget plan when approved. C. A budget plan is submitted and becomes a benefit plan when approved. D. Values do not flow from one to another. Both are created independently. Question 6 You are defining a response strategy for a risk in CA Clarity PPM. Which steps do you perform? (Choose three) A. Specify a resolution date. B. Select responses from a list. C. Create risk category attributes. D. Specify who the strategy is assigned to. E. Specify how you will respond to the risk using free-form text. 7

11 Question 7 What MUST be established before an Entity can be created? (Choose two) A. Location OBS B. Department OBS C. Fiscal Period Type D. Default Billing Currency Question 8 Martin Cain has submitted his timesheet and his manager approved it. Overnight, the posting job ran and the timesheet was posted. When a timesheet status is posted, which statement is TRUE? A. The timesheet can be returned. B. The timesheet can be modified directly. C. The resource must create an adjustment timesheet to make changes. D. The project manager must wait 48 hours before the values posted can be viewed on the investment. Question 9 Which Chargeback rules can be used globally within an Entity to charge Departments for Investment costs? A. Credit rules B. Overhead rules C. Standard Debit rules D. Investment-specific Debit rules Question 10 An instance of which object can never be deleted? A. Task B. Issue C. Project D. Resource 8

12 Answers Question 1 = A, B, and C Question 2 = C Question 3 = B Question 4 = C Question 5 = B Question 6 = A, D, and E Question 7 = A and B Question 8 = C Question 9 = C Question 10 = D 9