New Messaging Features Voic to Text - Text transcription of voic essages - see Unified Messaging Voice to Text page.

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1 Industry Leading Voice Messaging Solution - Over 400 Systems Deployed - Wireless and Wireline Compatibility - Integrates With Single Number and Call Routing Services - Delivers Voice to Text Over IPTV - Customer Care Web Portal "The single voice mailbox concept that APMAX can provide with Unified Messaging is a value added service that an ILEC can use to connect all of a subscribers devices together with single password access." John Greene, Chief Network Engineer, GPC Blair NE Scalable, Reliable, Compatible Service APMAX provides a central office upgrade platform providing 384 SIP or DS-0 channels and up to 29,000 hours of redundant message storage. Unified Messaging is scalable, allowing you to have from 100 to 125,000 mailboxes. Built-In Automated Attendant Functions Subscribers can define unlimited menu levels with Automated Attendant - set to play a message, forward a call to a specific telephone number, implement a dial by name directory, and activate the service for operation on specific time of day and day of week configuration. Outstanding Conversion and Support If you are replacing a voic system, often we can automate the conversion of subscriber information in preparation for the cutover. If you are upgrading voic licenses from an AP to an APMAX, we can transfer almost all information and also provide technical and marketing support to help you along the way. New Messaging Features Voic to Text - Text transcription of voic essages - see Unified Messaging Voice to Text page. MP3 support for mobile devices. System Message - play a system message each time a subscriber logs into their mailbox. Unified Messaging Features: Works with other APMAX Services: Single Number Service, Telemarketer Call Screening, Auto Attendant and Automated Call Distribution Mailbox Features: - Call Screening Pickup - Sub Mailboxes - Greeting Only Mailboxes - Temporary Greetings - Up to 100 Custom Greetings - Auto Attendant Time-Out Digit - Scheduling - Caller Specific Greetings - Spanish Language Settings - Record Name - Routing Mailbox - Associated Numbers for Wireless phones - Out Dial (Transfer to Number) - Main Menu Out Dial Number - Message Delivery to Non-Subscribers - Auto Attendant Outdial - Auto Attendant integration with the optional ACD Service Disable mailboxes of your seasonal customers or on a late pay.

2 Voic to It s really very simple for subscribers to use voic to with any account. Subscribers can receive voic messages at multiple addresses if they desire. Messages will play on either a PC or Mac. With voic to , subscribers have the option to delete voice messages directly from the while still keeping the attached audio file in the for as long as needed. There are links in the message allowing the subscriber to save or delete messages from the system which will also remove message waiting indication from their line. Screen Pop Message Waiting Indication (on the TV) If you offer IPTV services to your subscribers, it is possible to send Message Waiting Indication to the subscriber s television. With APMAX Middleware, subscribers can listen to their messages on - screen! Branding Opportunity The voic to message is an html file making it possible for you to customize the message to look as you want it to. Have it coordinate with your company website, incorporate hyperlinks, use it to promote services as needed. Contact Innovative Systems Sales for a full list of Unified Messaging features. Web Portal Options The Web Portal and Integrated Web Portal options give your customers access and administrative control over their voice messages. With Integrated Web Portal, they enjoy enhanced contact management. In the Web Portal, subscribers can change their General Settings, manage custom greetings and set a greetings schedule. It is entirely possible that a subscriber would use their voic service and rarely, if ever, have to access messages via their phone. See Integrated Web Portal and Web Portal pages for more information.

3 ManageMyVMail App: - Available for ios and Android Smartphones - Delete message, forward message, call back or mark as read actions Manage your voic from anywhere with ManageMyVMail app: ManageMyVMail - ios Features that give you convenience and simplicity in managing your voic at your finger tips! View list of messages Listen to audio View text transcription (with optional Voice to Text transcription service) Mark messages as read Delete messages Supports Call Back feature Possible Uses: - iphone App connects with current contacts on phone or add as a new contact - Installed on subscribers cellphone connected to home phone mailbox - Installed on subscribers cellphone connected to work mailbox Diagnostic logging features as well: - log - Set log level - View/clear log - All from your phone *APMAX REQUIREMENTS: - Basic Web Portal - APMAX Base 4.2 Operating System - Voic 6 - ManageMyVMail Mobile App License per 500 subscribers ManageMyVMail - Android Go to for more information.

4 Voic Converted to Text Secure, Non-Human Transcription Delivers Text and Audio File to Wireless/SmartPhones Text is Embedded in Notification Delivers Text and Audio to APMAX Middleware Subscribers How it Works: - Caller leaves a voice message in a subscriber s mail box with the voic to text feature. - The APMAX sends the audio file for transcription. - The APMAX UM receives a best effort text transcription of the message. - Transcription time is normally equal to the length of the message. - The text transcription is saved on the APMAX. - Notification is sent to the subscriber including the text transcription. - Text messages are retained on the APMAX with the original voic message and are removed when the voic message is deleted. Here are some of the features you ll experience with APMAX Unified Messaging s Voice to Text: - Subscriber can receive MP3 or.wav files of the actual voice message along with the text transcription without being redirected to a website - Highly scalable for small to large telecoms - The text transcription is saved with the message and is available for display on the Web Portal or Innovative Systems IPTV Middleware - Transcription can be included in SMS, MMS, or HTML along with an attachment of the recorded message that was left by the caller - Since humans are never used in the transcription process, users personal messages are assured to remain private *The voice to text transcription is an additional cost. Ask your IS Account Manager for more details. innovsys.com

5 Included Free With Every License of Unified Messaging - No Extra Servers or Equipment Required - Unlimited Menu Levels - Dial by Name - Dial by Extension - Integrates With APMAX ACD Call Routing Service, Unified Messaging and Single Number Service Customer Self Care The Web Portal provides a visual representation of how the service is configured showing relationships between the different actions with icons representing telephones, dial by name lists, etc. Subscribers can also use the Web Portal to make call flow and customer greeting changes. Unique Features Time of Day Routing Routing calls to destination number or mailboxes based on time or day of the week gives subscribers options about how calls will flow through the Automated Attendant. The Auto Attendant can also be the first response to callers. Time and Greeting Specific The Automated Attendant service can play specific greetings based on the following criteria: Calling Party (NPA/NXX) Wildcards, Holiday, Day of Week or Time of Day. The service may be configured to be active only at specific times of the day and may have separate settings for each day of the week. Time Out Selection Under normal circumstances the Automated Attendant assumes that the caller will press a key to make a selection, when they don t, you can configure a default option to direct the call to a telephone if there is no action taken. Integrates with other APMAX Services Automated Attendant can be used in conjunction with other APMAX services such as Single Number Service for easy location of essential or on call staff who are at times only reachable with wireless devices. The notification features contained in the Unified Messaging service such as Voice Messaging to also enhance Automated Attendant. This service can also be used along with the APMAX Automated Call Distribution service. Your Prospects Include - Municipalities - Service Related Business - Schools - Manufacturers - Utility Companies - Churches - Hospitals - Anyone needing to efficiently direct callers