PROCEDURE FOR ONLINE RENEWAL OF PRACTISING CERTIFICATE

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Julia Taylor
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PROCEDURE FOR ONLINE RENEWAL OF PRACTISING CERTIFICATE 1) Go to www.

2) Upon successful login, Select PC Renewal/Application Please note

1 PROCEDURE FOR ONLINE RENEWAL OF PRACTISING CERTIFICATE 1) Go to to login using your login details. 2) Upon successful login, Select PC Renewal/Application Please note that you have 15 minutes to complete the Application for Practising Certificate (PC) renewal. Pg 1

3) The Application Form for Renewal of PC Application will be launched as follows: 4) Please read through and confirm all your particulars are correct.

2 3) The Application Form for Renewal of PC Application will be launched as follows: 4) Please read through and confirm all your particulars are correct. Please ensure the following: a) preferred mailing address is correct b) current employment records are up-to-date. 5) Click Yes to declare that all information are true and correct. Then click Proceed. Pg 2

Please ensure the following: a) preferred mailing address is correct b) current

6) If your personal particulars such as address is incorrect, you will need to click on the left hand tab Update Particulars to submit an application to update your particulars.

3 6) If your personal particulars such as address is incorrect, you will need to click on the left hand tab Update Particulars to submit an application to update your particulars. a) Select the first button and click Proceed if you wish to update your address, contact numbers, address etc. b) Please update your new address in Other Address in Singapore and select Other Address in Singapore as the Preferred Mailing Address and click Proceed. Pg 3

a) Select the first button and click Proceed if you wish to update your address, contact numbers, email address

4 c) Complete all steps till you reach the Acknowledgement page to ensure that your particulars are successfully updated. d) Please proceed to click the tab PC Renewal/Application again to apply for the renewal of your PC. Pg 4

5 7) If your current employment is incorrect, you will need to submit an application to update your employment details. (This is applicable for nurses/midwives on full registration/ enrolment only; for nurses on conditional registration/enrolment, you need to apply for transfer of your registration/enrolment please enquiry with your Human Resources Dept immediately). a) click on the left hand tab Update Particulars, and then select the second button to update your employment. Then click Proceed. b) Update the end date of the Current Employment before adding the details of your new employment under Proposed Employment and Principal Practise Place. This process will need to be approved by SNB. This will take about 1-3 working days. Hence, if you intend to renew your PC using the Employment-pay-on-Behalf (EPOB) payment mode, you can only submit your application for PC renewal after your employment records has been updated. Pg 5

enquiry with your Human Resources Dept immediately). a) click on the left hand tab Update Particulars, and then select the second button to update your employment. Then click Proceed.

6 8) Launch the Application Form for Renewal of PC Application again to check your particulars and then click Proceed. 9) Your registration/ enrolment details will be launched as follows. Pg 6

7 a) Select the PC that you wish to renew for Year 2015 by checking the Renew checkbox. Please note that your PC will only be sent via normal mail. (We are also reviewing the mailing of PC to an address outside of Singapore. Please refer to our website for updates on this in the future). b) Click Proceed once all required fields are completed. For your information, documents are not required for this year s PC Renewal, unless otherwise instructed by SNB staff for selected nurses/midwives. 10) Next, answer all the questions under Declaration tab and then click Proceed. If any of your answer is Yes, please provide additional details if required. Pg 7

b) Click Proceed once all required fields are completed.

8 11) Next, confirm all information provided in the Confirmation tab. 12) When all information is confirmed, click Confirm. Then the payment page will be launched. Pg 8

PAYMENT OPTIONS 1. GIRO a) This applies only to nurses/midwives on SNB GIRO scheme. Please take note that the date of deduction will be 7 Oct 2014.

9 PAYMENT OPTIONS 1. GIRO a) This applies only to nurses/midwives on SNB GIRO scheme. Please take note that the date of deduction will be 7 Oct Please ensure that the required sum of money is available for deduction in your bank account. There will be a surcharge of $4 for any GIRO deduction failure by the bank. b) If you already have GIRO arrangement with SNB, you will see the following screen at the Payment page with the statement The amount will be deducted from your XXXX account (YYY) by GIRO. xxxxxxxxxxxxxxxx c) Click on Proceed and you should see the Acknowledgement screen below. Please take note of the Application number: Pg 9

There will be a surcharge of $4 for any GIRO deduction failure by the bank.

10 a) Upon successful GIRO deduction, the receipt will be available online (from 14 October 2014) upon login via the SNB website. Your PC will be sent to you by the end of Dec b) If GIRO deduction is unsuccessful, you are given the option to make payment online. Please login after 14 Oct 2014 to check for status of GIRO deduction. You need to login again to retrieve that application and pay the outstanding fee (PC renewal fee and $4 for Failed GIRO Surcharge ). Otherwise the PC renewal application is not considered as successful. Pg 10

b) If GIRO deduction is unsuccessful, you are given the option to make payment online.

2. Employer Pay On Behalf (EPOB) a) This option is only available if your employer has prior arrangements with SNB for the payment of their nurses/midwives PC via this payment mode.

11 2. Employer Pay On Behalf (EPOB) a) This option is only available if your employer has prior arrangements with SNB for the payment of their nurses/midwives PC via this payment mode. Nurses/midwives in the participating EPOB institutions must successfully submit their Application for PC Renewal online from 1 to 30 September This option will NOT be available to those who apply after 30 Sep b) For this payment option, select Will be paid by Employer. Once the selection is made, the name of your employer will be displayed. If you are no longer working with the employer listed, please update your employment (For nurses/midwives on full registration, please submit an application for Update of Particulars. For nurse/midwives on conditional registration/enrolment, you will need to apply for transfer of registration/enrolment). Once employer details is confirmed correct, click Proceed. c) Upon seeing the following Acknowledgement page, the procedure for the submission of your Application for the Renewal of Year 2015 PC is complete. SNB will contact your employer regarding the payment of your PC. You may wish to confirm with your employer again about the payment of your PC. Please print this page as proof of completion of your application for Renewal of Practising Certificate. Pg 11

This option will NOT be available to those who apply after 30 Sep 2014. b) For this payment option, select Will be paid by Employer.

12 d) The PC will be sent to your address (according to our records) by the end of Dec 2014 when the application is approved and payment is received by SNB. Pg 12

3. Pay Online - Credit/ Debit cards and Internet banking a) If you do not have any existing GIRO arrangement or your institution does not have any EPOB arrangement with SNB, you should confirm the

13 3. Pay Online - Credit/ Debit cards and Internet banking a) If you do not have any existing GIRO arrangement or your institution does not have any EPOB arrangement with SNB, you should confirm the practicing certificate that you are renewing and the corresponding payment, then click Proceed. b) The following screen will be launched. Click Submit. c) You will be brought to the screen below. Select the payment mode and click Proceed. Pg 13

that you are renewing and the corresponding payment, then click Proceed.

14 d) For payment by Credit/ Debit cards and Internet banking, upon successful payment, the receipt will be available online when you login 5 6 working days later. The PC will be sent to you by the end of Dec Pg 14

available online when you login 5 6 working days later.

15 For Credit/ Debit Card Payment: What is CVV? Fill in the credit card details. Note: If you are unable to fill in your credit card details, click on Download to install the Java application. Click on the check box and click Submit Pg 15

16 Click I m Done Click Click to complete this transaction You will see the Acknowledgement page. Please take note of the Application number. Pg 16

17 For Internet Banking: Please take note that the Merchant Name is Govt Online Payment Please take note that this function can only be accessed by nurses with Internet Banking account of the listed banks Select a Bank Click Submit Pg 17

function can only be accessed by nurses with Internet

18 Name of Banks Sample of Login Screens DBS Bank Ltd OCBC Bank Fairprice Plus! Citibank Singapore Ltd United Overseas Bank i) For DBS, enter your Secure PIN ii) For OCBC and Fairprice Plus, enter your Access Code and PIN iii) For Citibank, click login and enter your Card Nickname and PIN iv) For UOB, enter Username and Password Proceed with Internet banking as if you would with other online transactions. The practising certificate will be sent to you by the end of Dec 2014 when the deduction for payment from your bank is successful. Pg 18

and PIN iii) For Citibank, click login and enter your Card Nickname and PIN iv) For UOB, enter Username and Password Proceed with

CHECKING THE STATUS OF YOUR APPLICATION Once you have submitted the application for PC renewal, you may check the status of that application via Enquire Application.

19 CHECKING THE STATUS OF YOUR APPLICATION Once you have submitted the application for PC renewal, you may check the status of that application via Enquire Application. You may check the Application Status or print the receipt when available. Nurses/Midwives may see the following application status for their PC Renewal applications: Application Status Action Required by Nurse/Midwife a) Pending Processing No action required. b) Pending Fee Settlement No action required. c) Pending Collection No action required. SNB will send your PC to your preferred mailing address in late December Please ensure that you have updated your preferred mailing address and that your mailing address is correct and updated. d) Pending outstanding fees This means that there are still some fees owing to SNB; such as failed GIRO deduction. You need to login again to retrieve that application and pay the outstanding fee. Otherwise the PC renewal application is not considered as successful and your PC will not be renewed. e) Approved All processing completed. You may print receipt, if required. f) Rejected An will be sent to you. You may like to enquire with SNB on the reasons for the rejection if this is not already communicated to you. g) Withdraw Application closed For enquiries, please contact SNB via at or telephone at / Nurses/Midwives will need to quote your full name, registration number and application number in order for SNB to assist in your enquiry. Pg 19

Nurses/Midwives may see the following application status for their PC Renewal applications: Application Status Action Required by Nurse/Midwife a) Pending Processing No action required.

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