Patient Portal. Accessing the Patient Portal. How to Begin: Enter first and last name, date of birth and create a user name and password.

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1 Patient Portal How to Begin: If you provided an address when you registered as a patient, you can expect an after your discharge that will be sent directly from CPSI, our Electronic Health Record software vendor, from the address: The initial invitation will provide step-by-step instructions to set up your personal Username & Password for the Patient Portal. If you have already set up access to your Patient Portal and simply need to locate the website to log in, you can visit our website at click the Patients & Visitors menu, and then choose Patient Portal. Alternatively, you can type the Patient Portal website address directly into your internet browser address field: Accessing the Patient Portal 1. After selecting the hyperlink in the , you will be taken to the New User Registration Screen. You must enter your first and last name exactly how it was registered during your visit, your date of birth, and create a user name and password. You must select the "I verify." checkbox and click the REGISTER button: Enter first and last name, date of birth and create a user name and password. Select the "I verify." checkbox and click the REGISTER button.

2 2. You will then be prompted to set up security questions and must answer ALL of them. These will be used in the event of forgetting your password. Once the security questions are answered, click Submit: You can choose each Security Question by clicking the drop down arrow. You must answer all 3 Security Questions. Submit when finished. 3. You will be taken to a Patient Portal confirmation screen. From this screen, you may select Main Menu: Main Menu to proceed.

3 4. From the Main Menu, you can select the action you would like to take, either View Clinical Information or Pay your bill: View Clinical Information or Pay your bill. To View Clinical Information: 1. From the Main Menu, select View Clinical Information. Your account information will be gathered:

4 2. You will see a listing of patients that you are authorized to view. the patient name you wish to view: the patient name you wish to view. 3. A listing of Visits will appear for the patient you have chosen. the View link for the visit that you wish to view: the View Link for the visit you wish to view.

5 4. A listing of clinical information for the Visit that you have chosen will appear. To access the clinical information, click on the content link that you wish to view: the content link for the content you wish to view.

6 To Download the Summary of Care: 1. To download the Summary of Care, click the Download link under the patient name: the Download link to download the Summary of Care. 2. A dialog box will appear to Open, Save or Save As. Choose the appropriate action to Open or Save the file. 3. After the action has been selected, the Patient Summary will be saved as an HTML Document. The Patient Summary will display once selected: the HTML document to display the downloaded Summary of Care.

7 To the Summary of Care: 1. To the Summary of Care, click the Send Summary of Care link under the patient name: the Send Summary of Care link to the Summary of Care. 2. You must read and agree to the transmission agreement to the Summary of Care. If you agree, select the Please here to verify you have read the above transmission agreement, and then click the Agree button: Please click here to verify you have read the transmission agreement. the Agree button to proceed.

8 2. Enter the address of the recipient in the To Address field; enter it again in the Confirm Address field. Enter a Subject and a Message. the Send button to send the Enter the address of the recipient in the To Address field; enter it again in the Confirm Address field. Enter a Subject and a Message. the Send button to send the . To Pay Your Bill: When you register for the Patient Portal, you will have access to the Online Bill Payment system. Once a user ID and password have been created, you may access your account at any time by using the following steps: 1. Access the Patient Portal home screen at https://www.mymedicalencounters.com/ or by selecting the Patients & Visitors menu of our website at and then choose Patient Portal. 2. Enter the User ID and Password created during New User Registration 3. Select the Login option 4. the Pay Your Bill link to view all accounts and outstanding balances: the Pay Your Bill link to view all accounts and outstanding balances.

9 Please note that any balances marked as Pending do not yet have a confirmed balance due from the patient To Enter a Partial Payment: To enter a partial payment, enter the amount you wish to pay, in dollars and cents, in the Payment field associated with the account. Once you have completed the entry of payments, select the Green Arrow at the bottom of the screen to proceed: Enter the amount you wish to pay, in dollars and cents, in the Payment field associated with the account To Enter a Full Payment: the Green Arrow at the bottom of the screen to proceed To pay the full balance due on an account, select the Pay in Full option on the right side of the screen to automatically populate the full amount due in the Payment field Payments for multiple accounts will be summarized in the Total Amount field listed below and will be charged as lump sum to your card. Once you have completed the entry of payments, select the green arrow at the bottom of the screen to proceed: Pay in Full option Total Amount will appear here the Green Arrow at the bottom of the screen to proceed Making A Payment: Once all payment amounts have been entered and the green arrow selected, you will be prompted to enter your credit or debit card information as shown below The icons displayed on the left of the payment information screen will indicate the types of cards accepted by this facility

10 Once all payment information has been entered, select the Submit Payment option to receive a real-time payment confirmation or denial Upon payment authorization, an containing a confirmation number will be sent to the address associated with your login Sweetwater Hospital Association 304 Wright St. Sweetwater, TN 37874

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