GENERAL TICKET INFORMATION

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2 GENERAL TICKET INFORMATION Tickets are issued and sold only by the Wisconsin Athletic Ticket Office and its authorized agents. Persons buying tickets from other entities do so at their own risk. McGINNIS FAMILY WISCONSIN ATHLETIC TICKET OFFICE The McGinnis Family Wisconsin Athletic Ticket Office (referred to as the Wisconsin Athletic Ticket Office in this guide) is located in Kellner Hall at Camp Randall Stadium (southeast corner of Camp Randall off Monroe Street near Gate 1). Office hours are Monday through Friday from 8:30am to 4:30pm. The Kohl Center Ticket Office (located at Gate B) will be open on game days beginning one hour prior to tip-off. ADMISSION POLICY All patrons two years of age and older must have a valid ticket for admission. Children under the age of two may be admitted without a ticket, provided they sit on the lap of a parent or guardian. REFUNDS Ticket & parking refunds or exchanges are only granted if an order is not filled. Acceptance of payment does not constitute final acceptance of your order. Refunds will not be made due to a game time or date change. DUPLICATE TICKET POLICY The Athletic Ticket Office will accept duplicate ticket requests solely from season ticketholders of record. There are no exceptions to this policy and all requests are granted at the discretion of the Athletic Ticket Office. There is a $10 per ticket duplicate ticket reprinting fee that must be paid at the time of the duplicate ticket request. Season ticketholders needing to get tickets to friends, family, business associates or others should utilize Ticket Forwarding, a free service, online at UWBadgers.com. MAILING OF TICKETS & WILL CALL Customers ordering online via UWBadgers.com can print their tickets at home. Otherwise, tickets ordered at least seven days in advance will be mailed. Inside of a week, tickets are held at Will Call, which is located during regular business hours at the Wisconsin Athletic Ticket Office. On game days, Will Call will be available beginning one hour prior to the game at Gate B of the Kohl Center. SEASON TICKET SEATING NOTES Due to a high season ticket order rate, the Wisconsin Athletic Ticket Office was not able to accommodate numerous requests for seat changes or additional seat requests. Season ticket holders whose request was not granted should note that each request was reviewed, however the volume of requests may not make personal consultation feasible. SEASON PARKING LOT ASSIGNMENT NOTES The UW Athletics Department will continue to use software from Ballena Technologies for our annual parking selection process. This program allows for all men s basketball season ticket holders, who were active donors, a personalized selection time in order to review available parking inventory, select, and purchase their season parking permit(s) all in one online transaction. Note, parking lot availability fluctuates on an annual basis therefor it is not possible to forecast the annual contribution level and priority points necessary to receive a season permit in a specific lot and/or zone. SINGLE-GAME PARKING Single-game parking for men s basketball is available for purchase from lots with availability on a first-come, first-served basis on the day of the game only. Patrons wishing to purchase single-game parking will pay the lot attendant as they enter the lot. These lots will be determined once the season begins. Patrons may also check the men s basketball parking map and the accessible parking links on UWBadgers.com for more information.

3 GAME DAY PARKING MAP University Avenue ONE WAY N 7 ONE WAY 46 Dayton Street Dayton Street Lake Street 69 Frances St Johnson Street Railroad Tracks E. Campus Mall 78 SERF La Bahn Arena Gate B Student Entrance Gate A Suite Entrance Frances Street 91 Shaughnessy Mifflin St. 51 Spring Street Park Street Pedestrian Underpass 29 Kohl Center Alexander Gate C 94 Depot U-Haul Bedford St. U-Haul Regent Street UW Health Regent Street Group Health Coop. Mills Street Brooks Street Braxton Pl. W. Washington Avenue Proudfit St. W. Main Street

4 GENERAL TICKET INFORMATION ACCESSIBILITY The Kohl Center is fully accessible for patrons with disabilities. There are accessible seating options on the Kohl Concourse (100 Level) and the Kellner Concourse (200 Level), and tickets for these areas may be purchased while supplies last, if an event is not sold out. Ticket exchanges for patrons holding non-accessible seats are also available while supplies last. Elevators located near Gates A and B are reserved for patrons with disabilities or those who have difficulty walking and need access to the Kellner Concourse (200 Level). Wheelchair assistance is available through Guest Services. Patrons who request hearing assistance are able to obtain an assistive listening device at the Associated Bank Guest Services Center located in Section 119. For Wisconsin athletic events held at the Kohl Center, accessible parking is located in lots 87, 48, and 91 and is sold on a season basis. Wheelchair pick-ups by the Guest Services staff are available on game days at the Dayton Street cut-out, directly in front of the Kohl Center by calling (608) GAMEDAY APP The FREE Wisconsin Badgers Official Gameday App puts all your UW basketball game day questions at your fingertips in your mobile device. This recently expanded official app of University of Wisconsin Athletics is also available for the ipad, iphone and for Android devices. The mobile application provides a live 24/7 multi-platform information bank on everything Wisconsin Gameday and even includes all other campus events. ARENA & EVENT GUIDELINES ALCOHOL Alcohol is strictly prohibited from being carried into the Kohl Center. AUTOMATED TELLER MACHINES (ATM) ATM s are located at Section 112 by Gate C and at Section 122 near Gate B on the Kohl Concourse. CAMERAS Small cameras and video cameras are permitted in athletic facilities, however cameras with large professional type, multiple, or detachable lenses and mono or tri pods are highly discouraged and in most cases not allowed into events. Please call (608) before the event to check the policy. CONTACTING A PATRON It is possible to contact a patron during an event if you know their exact seat location by calling (608) This service is for emergencies only. ENTRY AND RE-ENTRY Gates generally open one hour prior to the start of Wisconsin athletic events. The entrance for patrons with suite and club seat tickets, located on the far left side of Gate A when facing the Kohl Center, opens one and a half hours before the start of Wisconsin athletic events. Guests with reservations in the Kellner Club may enter two hours before the start of UW athletic events. Wisconsin recruits, high school and AAU coaches, player-guest and visiting team Will Call are all administered at the Pass Gate. The Pass Gate which is located near Gate B, next to the Bucky s Locker Room Store, opens one hour prior to tip-off. The Student Gate, located between Gates A and B, opens 90 minutes prior to tip-off. Patrons of the Kohl Center may not leave the arena and then re-enter during an event. If an emergency arises, check with gate security. APPLE DROID

5 GAME DAY ACCESS MAP

6 ARENA & EVENT GUIDELINES FIRST AID The UW Health First Aid Station is located across from Section 117. The door may be shut, but patrons should walk in for assistance. The First Aid Station is generally staffed with a nurse and paramedics and can assist with band aids, pain relievers and medical emergencies. GUEST SERVICES The Associated Bank Guest Services Center is located across from Section 119 on the Kohl Concourse. Additional Guest Services locations are at Gates A, B, and C on the Kohl Concourse. Call (608) to inquire about lost items. A telephone for public use is also available at no charge in the Guest Services office. STUDENT TICKET INFORMATION GAME DAY VOUCHER EXCHANGE PROCEDURES UW-Student men s basketball season ticket holders will receive an prior to the start of the season outlining the game day voucher exchange process. Additionally, this information will be made available on UWBadgers.com under Tickets > Men s Basketball Info > Student Season Tickets. Students can also contact the Wisconsin Athletic Ticket Office if they have additional questions. STUDENT SECTION T-SHIRT Student season ticket holders will receive an official student section t-shirt while supplies last. Pick up your ticket vouchers early for the best chance to claim one of these shirts. MERCHANDISE - BUCKY S LOCKER ROOM Bucky s Locker Room, located inside Gate B, features the latest Badger apparel and souvenir items. Bucky s Locker Room is open Monday through Friday from 10 a.m. to 4:30 p.m., and during Kohl Center events. For more information, call (608) or visit buckyslockerroom.com. PETS Pets are not permitted in the Kohl Center. However, certified working (or in-training) service animals who accompany an accessible needs patron are welcome. Please check with the Wisconsin Athletic Ticket Office for accessible seating. SMOKE-FREE FACILITY The Kohl Center is a smoke-free facility. There is no smoking at the Kohl Center. FAN TEXTING SYSTEM Fans are able to use their mobile phones to alert security and arena personnel about behavior that detracts from a positive gameday experience. Numbers are posted around the arena on signage and at all concession stands. Fans are asked to text the word BADGER, the conduct violation and their exact arena location to the number

7 POLICY ON REVOCATION OF SEASON TICKETS Season ticket holders to all University of Wisconsin athletic events purchase, hold, and use their tickets subject to strict compliance with the following policy, which was adopted by the UW Athletic Board in The University of Wisconsin and the Big Ten Conference promote good sportsmanship, appropriate fan behavior and a welcoming atmosphere for all fans at all athletic events sponsored by the Division of Intercollegiate Athletics. Fans who engage in unruly or illegal conduct are subject to ejection from athletic events and possible revocation of their season tickets. Season ticket holders are responsible for their own conduct and the conduct of all others who use their tickets to gain admission to athletic events. In order to keep Wisconsin basketball games enjoyable as possible for our spectators and their families, we ask that you respect others around you. If the conduct of a ticket holder or person using the tickets endangers or disrupts players, coaches, officials or other patrons, the University reserves the right to remove the ticket holder or person using the tickets from the premises. No refund will be made in such cases. Conveyance to a health care or detox facility by any police official on account of incapacitation due to excessive drunkenness or the use of illegal drugs Citation or arrest for throwing hard objects, resisting arrest/ obstruction, battery, public urination or disorderly conduct involving violent or indecent behavior Arrest for any violation of the Wisconsin Criminal Code Any such revocation of season ticket(s) will include a refund of the purchase price of the season ticket(s) pro rated over the remaining events included in the ticket package. In the case of repeat revocations, the ticket purchaser s ability to purchase season tickets in the future may be restricted or revoked. LETTERS OF WARNING A letter of warning will be issued by the Division of Intercollegiate Athletics to any season ticket holder whose ticket is used to gain admission to any athletic event by any individual who is ejected from the event by police or security personnel for any reason. The letters of warning will be maintained and reviewed by Athletics staff and the University of Wisconsin Police Department at the end of every sport season. In the case of severe conduct or repeated ejections, the ticket purchaser s ability to purchase season tickets in the future may be restricted or revoked. REVOCATION OF SEASON TICKET(S) The season ticket used by any individual to gain admission to an athletic event will be revoked for the remainder of that current sport season for any of the following conduct or offenses committed within the confines of any UW Athletic Facility:

8 CARRY-IN POLICY Items permitted: bags no larger than 8.5 x 11, binoculars, cameras, blankets, jackets, items related to a medical condition, and diaper bags (with child). Items prohibited (including, but not limited to): bags larger than 8.5 x 11 (including backpacks), food, beverages, containers, strollers, laser pointers, umbrellas, banners, flags, signs, noisemakers, weapons, inflatables, laptops, video recorders, or any items deemed dangerous or inappropriate. Halloween costumes may be worn at the Kohl Center, but the costumes must be able to fit into a normal seating space and must be of an appropriate nature. No additional carry-ins will be allowed as part of a Halloween costume. ITEMS PROHIBITED All items and spectators are subject to search. Storage facilities are not available for checking prohibited items. Items left at gates will be disposed of accordingly. ITEMS PERMITTED NO BAGS LARGER THAN 8.5 x 11 (INCLUDING BACKPACKS) NO FOOD OR BEVERAGES NO CONTAINERS BAGS No larger than 8.5 x 11 BINOCULARS JACKETS & BLANKETS NO STROLLERS, NO UMBRELLAS NO LAPTOPS, NO VIDEO RECORDERS NO FLAGS, BANNERS, SIGNS CAMERAS DIAPER BAGS WITH CHILD ITEMS RELATED TO A MEDICAL CONDITION NO NOISEMAKERS NO WEAPONS NO INFLATABLES

9 COMPLIANCE As a season-ticket holder at the University of Wisconsin, you play an important role keeping our Badger student-athletes on the field of play. To help protect the eligibility of our current and prospective student-athletes, we are providing you the following information on pertinent NCAA rules and regulations. In general, you may not provide anything or make any special arrangement for our student-athletes or prospective studentathletes (anyone in grades 9-12), as well as their parents, relatives, and friends. This prohibition includes, but is not limited to:» Providing the following to a student-athlete, prospect, their parents, relatives, or friends: - Room, board, or transportation - Entertainment (even nominal items, like food or beverages, are impermissible) - Use of an automobile for any purpose - An award or gift - An honorarium for a speaking engagement - Goods/services, even if purchased at face value, if the availability of those goods/services is not legitimately advertised to the general public» Cannot provide tickets for any price (even selling tickets at face value)» Purchasing or exchanging complimentary admissions, athletic gear, awards, or autographed memorabilia from a student-athlete.» Making in-person, on or off-campus recruiting contacts with prospective student-athletes or prospects relatives or legal guardians, including a prohibition on correspondence and telephone calls. If you are contacted by a prospect or a prospect s parents/guardians about UW Athletics, please refer those individuals to the UW Athletic Department. With your help, we can all make sure our student-athletes stay eligible! On Wisconsin! ACTUAL INFRACTIONS REPORTED BY OTHER INSTITUTIONS... Violation 1: A representative of the institution s athletics interests (booster) provided an impermissible extra benefit to the parents of a student-athlete (SA). The booster recognized the SA s parents during a home competition, and at the booster s request, the SA s parents sat in the booster s premium seats valued at $50. The booster and the SA s parents were from the same town, but a violation still occurred. The SA was immediately declared ineligible and prevented from competing until repaying the value of the benefit to a local charity of his choice. Education was provided to the coaching staff and SAs, and a letter was sent to all season ticket holders and parents of SAs. Violation 2: A prospective student-athlete (PSA) had impermissible telephone contact with a representative of the institution s athletics interests (booster). The PSA placed a call to the booster, and the booster discussed the institution s athletics program with the PSA instead of referring the PSA to the athletics department. The PSA was immediately declared ineligible for future competition at the institution, pending rules education and a letter of admonishment to the involved. This information above is not inclusive of all situations. Therefore, we encourage you to ASK BEFORE YOU ACT! Please feel free to contact us with any questions you may have: Katie Smith Assistant Athletic Director for Compliance Phone: (608) KLS@athletics.wisc.edu Follow us on