Most Valuable Information

Transcription

1 Concerts return to Arrowhead with superstar Kenny Chesney s Goin Coastal Tour. The concert will be the first at the stadium since George Strait and NSYNC each performed there a decade ago in Along with Chesney, fans will enjoy a full day of music featuring the Zac Brown Band, GRAMMY s Best New Artist in Billy Currington, owner of five #1 Billboard country songs, and Uncle Kracker are also scheduled to appear. 1. Important Times: Tollgates Open: 1:00 p.m. Stadium Gates Open: 2:30 p.m. Uncle Kracker: 4:30 p.m. Billy Currington: 5:15 p.m. Zac Brown Band: 6:25 p.m. Kenny Chesney: 8:20 p.m. (Concert times are subject to change.) Most Valuable Information 2. Cash Parking: Cash will be the only form of payment accepted at the parking gates. 3. Tips for Staying Cool and Safe: In anticipation of extreme heat, it is vitally important to protect yourself from the elements by staying hydrated, using sun protection and wearing light colored, loose fit clothing. Water fountains are conveniently located throughout the stadium at the following locations: Field Level Locations: 108; 111; 127; 129 Scout Investments Club Level Locations: 205; 220; 228; 243 Upper Level Locations: 304; 309; 316; 320; 327; 332; 344 Bottled water is available for purchase at all concession stands. You may also bring one sealed, 20 oz. or smaller bottle of water. Please wear and bring sun screen with a sun protection factor (SPF) of 30 or more. First Aid and Security personnel will be proactively circulating the parking lots to assist those who need attention due to the extreme heat conditions. If you or someone with you experiences any difficulties as a result of the heat while in the stadium, please visit the nearest First Aid booth. First Aid booths are located at: Field and Floor Level Locations: 114; 132 Scout Investments Club Level Locations: By Hy-Vee Ramp Doors and Section 241 Upper End Zone Locations: 316; 339 Upper Side Line Locations: 307; 329 To allow guests to take a break from the heat, misters have been placed near each spiral on the Field and Upper Levels as well as at the following locations: Field Level Locations: 121; 126; 129; 136 Upper Level Locations: 307; 318; 331; Goin Coastal Tailgate Party: Be sure to visit the Goin Coastal Tailgate Party in Lot M, located between Arrowhead and Kauffman Stadiums. Attractions will include the Corona Bus, the Corona Green Screen and the Hooter s Booth promoted by KBEQ (Q104). KFKF and WDAF (106.5 the Wolf) will also be stationed in Lot M. 5. Floor and Sand Bar Wristbands: Guests with Floor and Sand Bar Seats must enter the stadium via Gate F (located on the Southwest corner of the stadium) or the Hy-Vee Gate (located on the Northwest corner of the stadium) to get a specific wristband to allow access to their seats. Please look for designated lanes at these gates for Floor and Sand Bar guests.

2 Contact Information Prior to Event Day: Customer Relations: The Chiefs Customer Relations team is here to assist you with anything you need to make your concert day experience exceptional. As you prepare for the event, please do not hesitate to contact a member of the team at or via at customerrelations@kcchiefs.org during the hours of 8:30 a.m. to 5 p.m. Monday through Friday. Ticket Office: For assistance with tickets, please contact the Ticket Office at or ticketoffice@kccchiefs.org during the hours of 8:30 a.m. to 5:00 p.m. Monday through Friday. Event Day Contacts: Fans First Locations: For immediate assistance go to a Fans First Booth presented by Sprint located on the Field and Upper Levels of the stadium. Field Level Locations: 106; 114; 124; 131 Upper/ Horizon Level Locations: 308; 330; 341 Scout Investments Club Level Concierge Desks are located at each gate of the Scout Investments Club Level and on the Scout Investments Club Level Tower Club and North Club to assist with guests. Guest Hotline: ; the guest information line is useful for patrons to obtain event-day information, such as gate opening times, accessible seating and other event questions. Guests may call on event days, three hours prior to event start through the end of the event. Parking Hotline: ; call between 1 p.m. and 8 p.m. to receive real-time traffic conditions from a member of the Chiefs traffic team. Text Messaging: Text CHIEFS <space> YOUR LOCATION AND ISSUE TO Standard SMS rates apply. Guests can text three hours prior to event start, during the event and 30 minutes after the conclusion of the event.

3 Traffic, Parking and Stadium Entry Traffic: Entering the Truman Sports Complex through the correct gate is key to starting your event-day experience right. The following interactive guide found on was designed to help you with this process. Simply select the direction you are traveling from and the lot you would like to park in to receive directions. Please note that depending on your parking pass and parking lot vacancy you may be parked elsewhere. The following resources are available on event day to assist with your travel to Arrowhead Stadium: Parking Hotline: ; call between 1 p.m. and 8 p.m. to receive real-time traffic conditions from a member of the Chiefs traffic team. Facebook: Become a fan of the official Kansas City Chiefs Facebook page to receive traffic and other updates on event day and throughout the week. Twitter: Follow the official Twitter feed of the Kansas City Chiefs for traffic updates while mobile or at home. Please note that the Kansas City Chiefs do not promote utilizing mobile devices while driving Accessible Parking: Accessible parking is available in the front of Lots B, C, D, F, G, H and M. The appropriate stateissued hang tag or license plate is required and strictly enforced. If you have a hang tag we ask that you display it in a visible location to help the parking staff direct you to the designated parking areas. In addition, the person to whom the disabled tag was issued must be in the vehicle and may be asked to present a state disabled registration card. Accessible parking is available for purchase on the day of the event and is filled on a first-come, first-served basis. Cash Parking: Event-day parking is cash only. The cost of cash parking for the concert is $27. Large Vehicles: If we deem your vehicle to be too large for one parking space in a lot, you may be directed to another parking location and or be required to pay additional fees. We have designated spaces for RVs and buses at a parking cost of $ Overnight Parking: Bus and RV overnight parking is prohibited. Security Screening: For your safety, prior to entering stadium gates, all guests will be subject to security screening which may include pat downs and inspections of all bags and items entering the stadium. Any prohibited item must be returned to your vehicle. To ensure that you are in your seat in time for event start, please allow an extra 30 minutes at the stadium gate entrances. No Re-Entry: Once you exit through the stadium gates, regardless of whether you have a ticket stub, you are not permitted back into the stadium.

4 Permitted and Prohibited Items Permitted Items: The following items are permitted with inspection into the Arrowhead Stadium: Purses no larger than 8½ x 11 x 6 (must fit in template at the gate as you enter the stadium) Blankets (not in a carrier) Banners, signs and flags (no larger than 3 x 5 ) are permitted as long as they do not interfere with other guests Small diaper bags (if infant is with guest) Breast pump and supplies Plastic baby bottles (if infant is with guest) Binoculars and case Small still camera and case Hand-held radios and TVs are permitted if they do not interfere with other guests an ear piece must be used to listen Seat cushion lightweight foam with sealed plastic cover One sealed 20 oz. or smaller bottle of water Prohibited Items: For safety and security, the following items are prohibited in Arrowhead Stadium: Firearms, weapons of any type or fireworks Bags larger than 8½ x 11 x 6 All backpacks Sports balls Coolers any size, any type Plastic, metal or glass cups, cans or containers Thermos bottles or flasks Food Beer or liquor Professional cameras/lenses Boom boxes Portable heaters Flammable liquids Noisemakers air horns, klaxon, bells, whistles, etc. Laser pointers of any type, poles or rods Large strollers Floor mats Any other items deemed dangerous or unacceptable by security

5 General Information Alcohol Policy: Alcohol sales will cease after Kenny Chesney takes the stage. It is at management s discretion to stop the sale of alcohol earlier if deemed necessary. State law requires that all persons consuming alcohol be at least 21 years of age. If you are under the age of 35, you will be asked to show valid identification indicating your age prior to purchasing any alcoholic beverages. If it is determined you used a false ID, you may be subject to arrest. Only two (2) alcoholic beverages per ID may be purchased at a time. No alcoholic beverages will be sold to anyone perceived to be alcohol impaired or intoxicated. ATMs: Two ATMs are located on each level of the stadium (Field, Scout Investments Club and Upper End Zone). Field Level Locations: 106; 114; 124 Scout Investments Club Level Locations: 209; 231 Upper Level Locations: 304; 327 Concert Souvenirs: As part of the Goin Coastal Tailgate Party, concert souvenirs will be available for purchase at the Team Store located on the north side of Arrowhead Stadium, and at merchandise tents in Lot M and near the Sprint and Hy-Vee Gates. These locations will only be accessible via the parking lot. Other merchandise locations with souvenirs from the performers include: Floor Level Location: Floor Level Tent Field Level Locations: 105; 114; 118; 120; 129; 133; 135 Scout Investments Club Level Locations: 209; 220 Upper Level Locations: 331; 340 Elevators: Elevators are located throughout the stadium and are available to any ticket holder requiring special assistance on event day. The End Zone elevators may be used by Upper Level End Zone and Scout Investments Club Level guests to access the street-level designated smoking areas. Elevators locations are as follows: South side: Two elevators with access to the lower, plaza, Scout Investments Club an upper levels. Two elevators with access to the plaza, Scout Investments Club, sideline and horizon levels. West side: Two elevators with access to the lower, Scout Investments Club, and end zone upper levels. East side: Two elevators with access to the lower, Scout Investments Club, and end zone upper levels. North side: Two elevators with access to lower, Scout Investments Club and sideline upper level. First Aid: First aid stations are located at the following locations: Floor and Field Level Locations: 114; 132 Scout Investments Club Level Locations: By Hy-Vee Ramp Doors and Section 241 Upper End Zone Locations: 316; 339 Upper Side Line Locations: 307; 329 Smoking Policy: Smoking areas have been designated at Arrowhead Stadium. Smoking is prohibited in the seating bowl and all areas of the stadium except the designated areas listed below: At the top of the Field Level End Zone stairs behind sections 110 and 128 Designated areas at the four corner entry gates, within the red boundaries, on street level only Sections of the Upper Sideline Level bars Press Level exterior stairwells