Fidelity ACD Agent. User Guide

Size: px
Start display at page:

Download "Fidelity ACD Agent. User Guide"

Transcription

1 Fidelity ACD Agent User Guide

2 TABLE OF CONTENTS 1- BASIC CONCEPTS START THE FIDELITY ACD AGENT PROGRAM USING THE FIDELITY ACD AGENT PROGRAM Registering Answering an Incoming Call Live Call Management Automated Outbound Calls Automated Outbound Call Form Management Wrap-Up Time Breaks Time Counter Call Queues Data USING THE FIDELITY DESKTOP MODULE Call Log Making a Call from the Call Log Contacts Locating a Contact Calling a Contact Contact Record Register New Contact Contacts Sharing Phone Number Call Notes Telephony Options Messaging Extension Data Options

3 1- BASIC CONCEPTS The Fidelity ACD Agent application is the interface which enables an agent to work as part of a Fidelity call center solution: The Fidelity call center solution is made up of one or more Groups of Agents and of one or more Supervisors. Fidelity is designed both for the automatic distribution of inbound calls and for the automatic distribution of outbound calls (Preview dialing or Progressive dialing), or a combination of both. Fidelity distributes inbound calls among the different groups in the system according to date and time, called number (DNIS) and calling number (ANI). In the case of automated outbound call campaigns, each specific campaign is assigned a single group. Fidelity distributes calls among the different agents that make up each group according to various pre-programmed criteria and the agents available in that moment. An agent may belong to one or more groups. In order to receive a call assigned by the system, an agent must start the Fidelity ACD Agent program and register in the system. (See Section 3.1) While an agent is registered in the system all information regarding his/her currently assigned extension and ACD status is stored in the system and will necessarily report one of the following situations: - Free: The agent is available to answer or make a phone call from the system. - Busy: The agent is busy answering or making a phone call from the system. - On-break: Indicates that the agent is temporarily unavailable (several types of break may be available, defined by the supervisor). - Wrap-Up Time: After finishing a call, the system may automatically grant a pre-defined amount of time for administrative tasks. According to the system configuration, information to help in the handling of the call may be made available to the agent via a link (associated URL) from the Fidelity ACD Agent main screen. In the case of automated outbound call campaigns, the agent is provided with an on-screen form for real time data collection. 3

4 2- START THE FIDELITY ACD AGENT PROGRAM Double click the ACD Agent icon on the desktop or select ACD Agent in the Fidelity programs group in the Start menu. The following screen appears. Enter your Personal Identification Number (provided by the supervisor), check, if desired, the Start outgoing calls module (Desktop) box, and press OK. The ACD Agent main screen appears and an icon in the PC s system tray, indicates that the application is running. If the Start outgoing calls module (Desktop) box was checked, the Fidelity Desktop main screen also appears, and the corresponding icon is activated in the PC s system tray. Usage of this optional module is explained in Section 4. 4

5 3- USING THE FIDELITY ACD AGENT PROGRAM 3.1 Registering Once the program is running, the system knows who you are and in which position you are seated. It is now necessary to register in the system in order for calls to be sent to this position automatically. Click the ACD log-in agent icon. The icon changes color and stays pressed down. You are now registered in the system and available to receive calls automatically. The ACD log-out agent icon is used to exit the system. It does not imply leaving the office, but means the agent will not receive calls automatically. The ACD break icon is used to start and end break periods. (See section 3.7) 3.2 Answering an Incoming Call When the system sends an incoming call, the ACD Agent screen shows: The caller s number or name, if it is registered in the database Call status. According to the phase of the call this box will display: tone, connected, on the line, dialing, hung up. The name of the group to which the call was assigned. According to the system configuration an agent may receive calls assigned to different groups. Enabled Answer/Hang up button Enabled Redirect button The call may be answered by clicking the Answer icon, or by pressing Enter with the Answer icon highlighted, or simply by picking up the phone. On answering, the icon switches to Hang up. For ease of use, the system may be setup to automatically answer a call after two seconds. Open the File menu, select Options and then Automatic answering. In order to redirect the call to another phone without answering it. Click the Redirect icon, and the following screen appears. 5

6 Select the desired extension number or press External telephone, enter the number and clic OK. The call will then be redirected. 3.3 Live Call Management Once a call has been answered some of the following buttons will be enabled: To end the phone call. A call may be transferred to another phone without previously consulting with the owner. Press the Blind transfer icon, and the following screen appears. Select the desired extensión number or press External telephone, enter the number and click OK. Query means putting the caller on hold while another number is called. To open a query call to another extension or to an external phone number, press the Query icon and select the extension or enter the phone number. Once a query call is established, there are three options: Press Transfer to complete the transfer. Press Conference to establish a conference call with the other callers. Press Recover to return to the original call. Press this icon to put a call on hold. The icon changes to display Recover. Press Recover to speak to the caller again. 6

7 A group may have an associated URL which allows the agent to check information, setup options, etc. The agent can open this web page, application or file at any time during a conversation, simply by clicking the asociated URL icon. For ease of use, it is possible to setup the system so that the application or file associated to the group opens automatically when a call enters the system. Open the File menu, select Options and then Automatic URL opening. This option enables real time communication with the supervisor by means of instant messaging, while attending a call. Click the Chat icon and a conversation window appears. Enter the desired text, for example I need more info about promotion dates and press the Send icon. The message instantaneously appears in the supervisor s screen, accompanied by an audio signal, and the supervisor s answer appears in the same chat screen on the agent s PC and is also accompanied by a beep (multimedia PCs only). The supervisor and agent are able to maintain a text conversation parallel to the telephone conversation, without interference. If the Record call icon is enabled the system allows the recording of phone conversations. To start recording click the Record call icon. While the call is being recorded, the icon changes to display Stop recording. 7

8 Press the button again to stop recording the call. 3.4 Automated Outbound Calls Depending on the groups to which an agent belongs, once registered in the system it is possible to receive inbound or outbound calls. When the system sends an outbound call, the campaign data collection form appears as well as the ACD Agent screen. Campaign data collection form When the form appears on screen, the call has either already been dialed (progressive dialing) or the agent must start it (preview dialing) by pressing the CALL icon. Once the call is under way, the ACD Agent screen telephony icons detailed in sections 3.2 and 3.3 are activated, with the two differences indicated below. This box displays the name of the campaign to which the call belongs. This box displays the dialed number. 8

9 3.5 Automated Outbound Call Form Management The form is divided into two parts, the Result field and the information fields. The possible results include a variety of results predefined by the system and the personalized results setup by the system administrator for this call campaign. If the call is answered, the agent is able to ask the series of questions established for this specific campaign and enter the information in the form. The read only fields are disabled (grey text) and may not be modified and in the Results field the agent selects the most appropriate option for each call. Once finished press OK to save the data. 9

10 3.6 Wrap-Up Time The wrap-up time is a short period of time defined by the system administrator to allow an agent time to carry out call related tasks after hanging up (for example sending a fax / , fill in more information,...). The wrap-time may be applied to both inbound and outbound calls. The wrap-up time may range from zero to several minutes according to configuration, and during that time the system will not automatically assign any calls to the agent. If the agent has been assigned a wrap-up time this may be seen in two different ways: After hanging up the call, the and switches to blue. icon is enabled The display shows the assigned wrap-up time and begins to count down. While the wrap-up time is counting down, the agent may press the time to cut it short and make him or herself available for new calls. icon at any Note: In the event of an outbound call using preview dialing, the agent may press the icon to cancel the task before the call is made, for example if the form is not displayed correctly on screen. 3.7 Breaks The Break icon is used to start and finish a break. On-break agents do not receive calls automatically. However, if necessary, the supervisor is able to force a call to an on-break agent. After clicking the Break icon there are 2 possibilities: a) The display below the icon shows the word Break and then begins counting the time elapsed while flashing. b) A screen displaying various break options appears. 10

11 Select the desired option and depending on the break type selected, a screen allowing a short comment to be made on the motives for the break may appear. If this screen appears enter the desired text and press OK. The word Break appears in the display, followed by the time established for that break, and immediately begins to count down. When the time reaches zero, the display color changes and the supervisor receives an audio and visual alarm in his/her PC. If the break is of unlimited time, the word Break appears in the display and then the counter starts counting the break duration. 3.8 Time Counter The time counter measures several different types of time. These types are distinguished by using different color schemes: With a live call the counter displays the call s duration. While an agent is on-break the counter displays the assigned time remaining or, for unlimited breaks, the time elapsed. If the assigned break time is exceded, the counter displays it as a negative time. When an agent is on wrap-up time the counter displays the wrap-up time remaining. When a call or a part of it is recorded, the counter displays the recording duration. When an agent is free and available to receive new calls, the counter displays the duration of the last call attended. 11

12 3.9 Call Queues Data If a call enters the system and all the agents of the destination group are busy, the caller is placed in a queue, listening to music on hold and customized messages, until an agent is free. This section of the agent screen shows real time information regarding the number of queued calls for each group the agent belongs to. Number of queued calls Group name Longest queued time When the Fidelity ACD Agent program is running, this icon (nine green squares) is also displayed in the PC s system tray, indicating that the application is working. This icon allows the agent to visualize in real time the current amount of queued calls for the groups to which the agent belongs. Each red box is a queued call for any of these groups. This information is available to the agent even if the Fidelity ACD Agent main screen is minimized. 12

13 4- USING THE FIDELITY DESKTOP MODULE The Fidelity Desktop module allows contact data (according to database records) to be popped onto the agent s screen for both inbound and outbound calls. It also provides the agent with a complete inbound and outbound call history. The Fidelity Desktop module is a complementary feature, not at all necessary for the correct operation of Fidelity ACD Agent. If desired, it may be used by checking the Start outgoing calls module (Desktop) box when starting up the Fidelity ACD Agent application. The Fidelity Desktop and the ACD Agent main screens appear separately and the ACD Agent and Fidelity Desktop icons both appear in the system tray. The Fidelity Desktop main screen may be closed leaving the application running, which is indicated by the blue telephone icon shown above. The application s main screen is reopened by double clicking this icon. Note: By default each time a call is made or received the contact record is opened automatically. Section 4.6 explains how to modify the configuration of this feature. 13

14 4.1 Call Log To check the call history, click the Calls icon in the left margin and the following screen appears displaying all calls for this extension during the last 2 days, and a calls tree (left margin) revealing four available options: missed calls, calls received, calls made and calls recorded. All options display the date and time of each call, the caller number (and name, if registered in the database), the called party name and number and the call duration. Missed Calls: Calls Received: Click the missed icon. The system displays all the missed calls during the last 7 days. Click the received icon. The call tree opens another level to allow the user to select the list of calls received from among the following periods: Today, Yesterday, Last 7 days, Last 30 days. Calls Made: Click the made icon. The call tree opens another level to allow the user to select the list of calls made from among the following periods: Today, Yesterday, Last 7 days, Last 30 days. By selecting the relevant call and pressing the right mouse button the user is able to: return the call, dial any of the phone numbers registered in the database for this contact, send an , view the contact information for this caller or delete the selected call. 14

15 4.1.1 Making a Call from the Call Log In all call lists it is possible to search for a call by clicking the relevant column and then introducing the data in the Search field. To make a call to any of the logged numbers, use any of the following options: 1- Double-click the Call. 2- Select the call, click the Dial icon, and select from the available phone numbers, or open the Actions menu, click the Dial option and select from the available phone numbers. 4- Right click the mouse over the selected call, and select the Call back option from the pop-up menu. 5- Right click the mouse over the selected call, and click the Dial option in the pop-up menu, followed by the desired phone number from the list. 6- Select the call and open the contact record by clicking the Record icon, then click the icon to the left side of the relevant phone number. When two or more contacts share the same phone number, the record icon opens one of the contact records, and at the same time displays a list of the other Contacts, which the user may select if desired. It is also possible to call unregistered numbers. Enter the desired phone number in the field to the right of the Make call icon and click the icon. 15

16 4.2 Contacts Click the Contacts icon and the following screen appears displaying all Personal Contacts, a Contacts tree containing all the groups to which the agent belongs and the Company group. To view personal contacts, group contacts or company contacts click the relevant icon. VIP contacts are identified by the following icon. All users and groups are assigned a series of permissions in order to be able to select, delete, edit or add contacts. These permissions are granted and modified by the system administrator Locating a Contact A Search tool is available to locate the relevant contact. Click the column to be used for the search: e.g. Name, Surname, Company, Phone number, and type in the relevant name or number. The contact will appear selected in the list. Once the relevant contact is selected, the following icons may be used to call the contact, view the contact record, send an e- mail, or delete the selected contact Calling a Contact The easiest way to call a contact is to select it, right-click the mouse and click Dial in the pop-up menu, followed by the desired phone number. Alternatively, with the contact selected it is also possible to: 1- Click the Dial icon, and select from the available phone numbers. 2- Open the Actions menu, click the Dial option and select from the available phone numbers. 3- Open the contact record, and then click the icon to the left side of the relevant phone number. 16

17 4.3 Contact Record With a live call the contact record opens automatically on screen (according to system configuration). The contact record presents all the available information in the database for this contact. To access a specific contact record, select the desired contact in the extensions, calls or contacts list, and then click the Record icon or select the Contact record option in the Actions menu. In the case of the contacts list, it is also possible to open the contact record by double-clicking the desired contact. The following screen appears, displaying the contact name, company and position, the address and associated URL, as well as the available phone numbers and address. Field size Click to call Click to send Notes list Full text of selected note Each time this contact is called, or a call from this contact is received, an entry is created in the Notes list, whether text is added or not Register New Contact Click on the Contacts icon in the left-hand column of Fidelity Desktop s main screen, then click on the Record icon. The following screen appears. Enter the name, surname, company, position, known phone numbers, address and associated URL in the relevant fields. Select if the contact is to be a Personal, Group or Company contact. All Contacts data is stored in the same database however apart from Personal contacts and 17

18 Company contacts an agent may only access those groups of which he/she is a member. A Company Contact may be seen by all Fidelity Desktop users. Once all the data has been entered, press Save to register all the information in the database, followed by Exit to go back to the Fidelity Desktop main screen. In order to modify a contact s data select it from the list and open it clicking the Record icon. Make the relevant changes and press Save Contacts Sharing Phone Number Two or more contacts may share the same phone number. In this case, when this number is called, a list of the other Contacts is displayed in the call record and may be used to change the selection. The system displays the most recent Contact record, selecting firstly from Personal records, followed by Group records, and finally Company records Call Notes Call notes may be made while speaking to the contact, after finishing a call or simply when required, whenever the contact record is open. Any inbound or outbound call to or from a contact registered in the database provokes a screen pop of the Contact record displaying a list of the call notes made. 18

19 To enter a new note, press the Call note tab in the Contact record screen. Importance level may be selected The following screen appears. Enter the desired data and press Save. The note now appears in the Notes list. Call notes made be viewed and added at any time simply by opening the relevant record, adding the note and clicking Save. Call notes are listed in chronological order and display the author (which may be different in the case of Company or Group contacts), an importance level and part of the text. Selecting a note reveals the full text in the field below Telephony Options The right-hand column of the contact record displays the totality of the telephony options. None of the telephony icons are enabled if the system is not handling any calls. As a call is made or received the relevant icons are enabled and disabled according to the call status, and both the icons on the Fidelity Desktop s or the ACD Agent s main screens may be used indiferently. Note: Use of these options is fully explained in Sections 3.2 and Messaging To send an to a contact. Select the contact or relevant logged call and use one of the following methods to activate your editor. 1- Right click the mouse and select Send . 19

20 2- Select from the Actions menu. 3- Press the icon on the toolbar. 4- Open the contact record and click the button. If the Contact record has a registered address this will appear automatically in the new message, and in certain circumstances the subject will also appear automatically, depending on the origin of the action. For example an generated from the Calls received Log contains the subject About our call on 31/02/2006 automatically. Further text may be added as desired. 4.5 Extension Data Select the option My Data from the Actions menu and the following screen appears with all fields disabled. Click the Edit button to enable the data fields. Modify or enter the desired information, and click Save. 4.6 Options The options menu allows the user to setup for which type of call the pop-up screen appears and when the pop-ups close. Click the Setup menu followed by Options. The following screen appears. 20

21 Softkeys: - Return = Answer: Check this box to pick up a call by pressing the Return/Enter key. - Escape = Exit: Check this box to be able to close Pop-ups by pressing the Escape key. - Record always: Check this box to record all calls. Pop-ups intrusion level: - Normal pop-up window: This option is selected by default. Check this option to view standard pop-ups (only outgoing calls) - Small pop-up window: Check this option to view small pop-up screens. - Inhibit pop-up window: Check this option to disable the pop-up screens. Close pop-up when call: - is missed: If selected, the system automatically closes the popup screen of unanswered incoming calls. - has finished: If selected, the system automatically closes the popup screen once the call has finished. Notify the following calls: - External calls: Check this box to view a pop-up screen for all external calls, inbound or outbound. - Internal calls: Check this box to view a pop-up screen for all internal calls, inbound or outbound. - Restricted numbers: N/A. Note: If there are many records open on screen at the same time, the option Close all subwindows in the Windows menu will close all records at the same time. 21

22 Windows is a registered trademark of THE MICROSOFT CORPORATION Reference: D505XXJUSTX02EN (AGE) JUSAN, S.A. reserves the right, for the benefit of its customers, to modify the product specifications without prior notice.

ShoreTel Enterprise Contact Center 8 Using Agent Toolbar

ShoreTel Enterprise Contact Center 8 Using Agent Toolbar ShoreTel Enterprise Contact Center 8 Using Agent Toolbar November 2012 Legal Notices Document and Software Copyrights Copyright 1998-2012 by ShoreTel Inc., Sunnyvale, California, USA. All rights reserved.

More information

ShoreTel Enterprise Contact Center Using Agent Toolbar

ShoreTel Enterprise Contact Center Using Agent Toolbar ShoreTel Enterprise Contact Center Using Agent Toolbar USER GUIDES RELEASE 7 Document and Software Copyrights Copyright 1998 2011 ShoreTel, Inc. All rights reserved. Printed in the United States of America.

More information

CIC 3.0 Basic Client Training

CIC 3.0 Basic Client Training CIC 3.0 Basic Client Training Interaction Client Last Updated December 19, 2008 This document offers training for beginning CIC users. DVS, Inc. 60 Revere Dr., Suite 201 Northbrook, IL 60062 847.564.4387

More information

ShoreTel Contact Center Using ShoreWare Agent Toolbar

ShoreTel Contact Center Using ShoreWare Agent Toolbar ShoreTel Contact Center Using ShoreWare Agent Toolbar USER GUIDES RELEASE 6 Document and Software Copyrights Copyright 1998 2010 ShoreTel, Inc. All rights reserved. Printed in the United States of America.

More information

User Manual. 3CX VOIP client / Soft phone Version 6.0

User Manual. 3CX VOIP client / Soft phone Version 6.0 User Manual 3CX VOIP client / Soft phone Version 6.0 Copyright 2006-2008, 3CX ltd. http:// E-mail: info@3cx.com Information in this document is subject to change without notice. Companies names and data

More information

MySphere Assistant User Guide

MySphere Assistant User Guide MySphere Assistant User Guide Release 070420 Document Version 1 TeleSphere 9237 E. Via de Ventura Blvd. 2 nd Floor Scottsdale, AZ 85258 888-MYSPHERE 480.385.7007 WWW.TELESPHERE.COM Page 1 of 44 Table of

More information

Call Center - Agent Application User Manual

Call Center - Agent Application User Manual Forum 700 Call Center Agent Application User Manual Legal notice: Belgacom and the Belgacom logo are trademarks of Belgacom. All other trademarks are the property of their respective owners. The information

More information

Hosted VoIP Phone System. Admin Portal User Guide for. Call Center Administration

Hosted VoIP Phone System. Admin Portal User Guide for. Call Center Administration Hosted VoIP Phone System Admin Portal User Guide for Call Center Administration Contents 1 About this Guide... 4 2 Accessing the Hosted VoIP Phone System Administration Portal... 5 3 Hosted VoIP Phone

More information

Corporate Telephony Toolbar User Guide

Corporate Telephony Toolbar User Guide Corporate Telephony Toolbar User Guide 1 Table of Contents 1 Introduction...6 1.1 About Corporate Telephony Toolbar... 6 1.2 About This Guide... 6 1.3 Accessing The Toolbar... 6 1.4 First Time Login...

More information

Telephony Toolbar Corporate. User Guide

Telephony Toolbar Corporate. User Guide Telephony Toolbar Corporate User Guide Release 7.1 March 2011 Table of Contents 1 About This Guide...7 1.1 Open Telephony Toolbar - Corporate... 7 1.2 First Time Login... 8 1.3 Subsequent Use... 11 2 Using

More information

Hosted PBX Call Control Toolbar Guide

Hosted PBX Call Control Toolbar Guide Hosted PBX Call Control Toolbar Guide 10/15/2014 TELEPACIFIC CALL CONTROL TOOLBAR Call Control Toolbar in IE or Firefox: Call Control Toolbar in Outlook 2010: Log In and Log Out To log in, click Login.

More information

Enterprise Toolbar User s Guide. Revised March 2015

Enterprise Toolbar User s Guide. Revised March 2015 Revised March 2015 Copyright Notice Trademarks Copyright 2007 DSCI, LLC All rights reserved. Any technical documentation that is made available by DSCI, LLC is proprietary and confidential and is considered

More information

IP Office Phone Manager Users Guide

IP Office Phone Manager Users Guide IP Office Phone Manager Users Guide 40DHB0002USAR Issue 6 (03/04/2002) Contents Getting Started... 3 Introduction... 3 Getting Started... 4 Phone Manager... 5 Main Window... 5 Call Status... 6 Call History...

More information

Extension Manual. 3CX Assistant, MyPhone User portal, Dial codes & Voice mail for 3CX Phone System Version 8.0

Extension Manual. 3CX Assistant, MyPhone User portal, Dial codes & Voice mail for 3CX Phone System Version 8.0 Extension Manual 3CX Assistant, MyPhone User portal, Dial codes & Voice mail for 3CX Phone System Version 8.0 Copyright 2006-2009, 3CX ltd. http:// E-mail: info@3cx.com Information in this document is

More information

VistaPoint Companion is a client program used within the VistaPoint Enterprise system. VistaPoint Companion is available in two versions:

VistaPoint Companion is a client program used within the VistaPoint Enterprise system. VistaPoint Companion is available in two versions: VistaPoint Companion Users Guide file:///c:/users/tdavis/appdata/local/temp/~hh2a10.htm Page 1 of 3 10/22/2012 VistaPoint Companion Users Guide For VistaPoint Console Companion and VistaPoint Desktop Companion

More information

Contact Center Anywhere: Interaction Manager (IM) Overview

<Insert Picture Here> Contact Center Anywhere: Interaction Manager (IM) Overview Contact Center Anywhere: Interaction Manager (IM) Overview What is Interaction Manager? Interaction Manager is the software that each call center agent uses to take and place customer

More information

Assistant-Enterprise Toolbar Go to http://www.vc3.com/support/pages/voiceadvantage-guides.aspx to access the toolbar download.

Assistant-Enterprise Toolbar Go to http://www.vc3.com/support/pages/voiceadvantage-guides.aspx to access the toolbar download. Assistant-Enterprise Toolbar Go to http://www.vc3.com/support/pages/voiceadvantage-guides.aspx to access the toolbar download. Assistant Enterprise Toolbar in Internet Explorer: Assistant Enterprise Toolbar

More information

MXIE. User s Manual. Manual Part Number 90-18002. Zultys Technologies 771 Vaqueros Avenue Sunnyvale CA 94085-5327 USA

MXIE. User s Manual. Manual Part Number 90-18002. Zultys Technologies 771 Vaqueros Avenue Sunnyvale CA 94085-5327 USA MXIE User s Manual Manual Part Number 90-18002 Zultys Technologies 771 Vaqueros Avenue Sunnyvale CA 94085-5327 USA +1-408-328-0450 http://www.zultys.com Notice The information contained in this document

More information

... SphericallTM. Sphericall Desktop User Manual

... SphericallTM. Sphericall Desktop User Manual ................................... SphericallTM Sphericall Desktop User Manual ................................... Sphericall Desktop User Manual H T T P : / / W W W. S P H E R E C O M. C O M P A R T

More information

Allworx Call Assistant 2.4 Quick Reference Guide

Allworx Call Assistant 2.4 Quick Reference Guide Allworx Call Assistant 2.4 Quick Reference Guide No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy,

More information

Verizon Collaboration Plug-In for Microsoft Outlook User Guide

Verizon Collaboration Plug-In for Microsoft Outlook User Guide Verizon Collaboration Plug-In for Microsoft Outlook User Guide Version 4.11 Last Updated: July 2011 2011 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names,

More information

MyPBX Client User Manual

MyPBX Client User Manual MyPBX Client User Manual Version 1.0.0.4 Yeastar Information Technology Co. Ltd Table of Contents PART 1 HOW TO ACTIVATE MYPBX CLIENT ADDON... 4 1 ACTIVATE MYPBX CLIENT ADDON... 4 2 MYPBX CLIENT ADDON

More information

RiOffice Users Manual

RiOffice Users Manual RiOffice Users Manual Rio Networks 9/23/2009 Contents Available Services... 4 Core PBX Features... 4 Voicemail Features... 4 Call Center Features... 4 Call Features... 4 Using Your Phone... 5 Phone Layout...

More information

Orchestra Call Centre Agent Software Version 3

Orchestra Call Centre Agent Software Version 3 Orchestra Call Centre Agent Software Version 3 User Guide v1.0 (Installation & Configuration) Converged Solutions Pte Ltd 1 Table of Contents Installation and Setup for Orchestra AgentIV... 3 Answering

More information

Yeastar Technology Co., Ltd.

Yeastar Technology Co., Ltd. Client Manual 1.0.0.4 (English Version) Yeastar Technology Co., Ltd. Table of Contents MyPBX Client Manual Part 1 How To Activate MyPBX Client Addon 4 1 Activate MyPBX Client Addon 4 2 MyPBX Client Addon

More information

SYNTHESYS PERSONNEL. Synthesys Personnel Management 1

SYNTHESYS PERSONNEL. Synthesys Personnel Management 1 SYNTHESYS PERSONNEL Synthesys Personnel Management 1 SYNTHESYS PERSONNEL Introduction... 3 Synthesys Personnel Main Screen... 4 The Menu Bar... 5 Directory... 6 User Groups... 7 Adding a new User... 9

More information

Reports. Quick Reference Card. Option Group. Date Settings. Time Options. Agent and Queue Selection. Call Types

Reports. Quick Reference Card. Option Group. Date Settings. Time Options. Agent and Queue Selection. Call Types s Quick Reference Card Introduction to s The s module empowers Zeacom Communications Center users to run customized reports about their contact center agents, call handling, and Zeacom CTI Server system

More information

Verizon Collaboration Plug-In for Microsoft Outlook User Guide

Verizon Collaboration Plug-In for Microsoft Outlook User Guide Verizon Collaboration Plug-In for Microsoft Outlook User Guide Version 4.11 Last Updated: July 2011 2011 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names,

More information

managedip Hosted TDS Table of Contents Call Center Administrator Guide

managedip Hosted TDS Table of Contents Call Center Administrator Guide Table of Contents Setting up a Call Center Enterprise Settings... 1 Call Center Settings... 6 Agent Settings... 9 Assigning Users... 10 Call Center Features... 11 Directory Number Hunting... 12 Announcements

More information

Contact Center. Admin and Subscriber User Guide

Contact Center. Admin and Subscriber User Guide Contact Center Admin and Subscriber User Guide 11/12/2014 Table of Contents Configure Contact Center... 1 Queue Profile Setup... 1 Group Policies...1 Configure Basic Contact Center Settings... 6 Configure

More information

MiVoice Integration for Salesforce

MiVoice Integration for Salesforce MiVoice Integration for Salesforce USER GUIDE MiVoice Integration for Salesforce User Guide, Version 1, April 2014. Part number 58014124 Mitel is a registered trademark of Mitel Networks Corporation. Salesforce

More information

Fax Messages. You can double click a new message to show it on your computer or a right click on it will bring up more options as follows:

Fax Messages. You can double click a new message to show it on your computer or a right click on it will bring up more options as follows: Fax Messages If you have the Open Scape Fax Server installed you will be receiving faxes to your myportal. This tab shows you the fax messages you have received, the number you have received them from

More information

Allworx Queuing and Automated Call Distribution Guide (Release 7.2.3.x)

Allworx Queuing and Automated Call Distribution Guide (Release 7.2.3.x) Allworx Queuing and Automated Call Distribution Guide (Release 7.2.3.x) No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic,

More information

IP Office 3.0 Phone Manager User Guide

IP Office 3.0 Phone Manager User Guide IP Office 3.0 Phone Manager User Guide 40DHB0002USAR Issue 12 (2 nd February 2005) Table of Contents Getting Started... 5 Introduction... 5 Phone Manager Feature Comparison... 6 Getting Started... 8 Logging

More information

Allworx Queuing and Automated Call Distribution Guide (Release 7.1.0.x)

Allworx Queuing and Automated Call Distribution Guide (Release 7.1.0.x) Allworx Queuing and Automated Call Distribution Guide (Release 7.1.0.x) No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic,

More information

MegaPath Call Center Agent/Supervisor

MegaPath Call Center Agent/Supervisor MegaPath Call Center Agent/Supervisor User Guide Table of Contents 1 Introduction to Call Center...9 1.1 Call Center Agent... 9 1.2 Call Center Supervisor... 10 2 Getting Started... 12 2.1 Launch Call

More information

Hosted VoIP Phone System. Desktop Toolbar User Guide

Hosted VoIP Phone System. Desktop Toolbar User Guide Hosted VoIP Phone System Desktop Toolbar User Guide Contents 1 Introduction... 3 1.1 System Requirements... 3 2 Installing the Telesystem Hosted VoIP Toolbar... 4 3 Accessing the Hosted VoIP Toolbar...

More information

Contents QRG102ZA5101

Contents QRG102ZA5101 Contents Getting Started with Executive Insight... 2 Start up Executive Insight... 2 The Executive Insight Interface... 2 Toolbars... 3 Show or hide Toolbars... 3 Phone Toolbar... 3 Speed Toolbar... 3

More information

Allworx Call Assistant 2.3 Quick Reference Guide

Allworx Call Assistant 2.3 Quick Reference Guide Allworx Call Assistant 2.3 Quick Reference Guide No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy,

More information

Application Notes for Configuring NMS Adaptive Suite with Avaya IP Office R8 using Avaya IP Office TAPI Service Provider - Issue 1.

Application Notes for Configuring NMS Adaptive Suite with Avaya IP Office R8 using Avaya IP Office TAPI Service Provider - Issue 1. Avaya Solution & Interoperability Test Lab Application Notes for Configuring NMS Adaptive Suite with Avaya IP Office R8 using Avaya IP Office TAPI Service Provider - Issue 1.0 Abstract These Application

More information

5 Setting up a Contact Center

5 Setting up a Contact Center contact_center.fm 5 This example describes the setup and configuration of an OpenScape Office Contact Center based on a fictional customer scenario. It is intended to assist you in setting up a customized

More information

Go Integrator User Guide October 2014.

Go Integrator User Guide October 2014. Go Integrator User Guide October 2014. Table of Contents 1 About Go Integrator... 3 2 Installation... 3 3 Quick Start... 3 3.1 Tray Menu... 3 3.2 Phone Window... 4 3.3 Preview Window... 5 4 Place Calls...

More information

User Guide for TASKE Desktop

User Guide for TASKE Desktop User Guide for TASKE Desktop For Avaya Aura Communication Manager with Aura Application Enablement Services Version: 8.9 Date: 2013-03 This document is provided to you for informational purposes only.

More information

iview (v2.0) Administrator Guide Version 1.0

iview (v2.0) Administrator Guide Version 1.0 iview (v2.0) Administrator Guide Version 1.0 Updated 5/2/2008 Overview This administrator guide describes the processes and procedures for setting up, configuring, running and administering the iview Operator

More information

Advanced Client Phone Training

Advanced Client Phone Training Advanced Client Phone Training Interaction Client Last Updated December 19, 2008 This document outlines advanced features and configuration of the Interaction Client. DVS, Inc. 60 Revere Dr., Suite 201

More information

Assistant Enterprise. User Guide. www.lumosnetworks.com 3-27-08

Assistant Enterprise. User Guide. www.lumosnetworks.com 3-27-08 Assistant Enterprise User Guide www.lumosnetworks.com 3-27-08 Assistant Enterprise (Toolbar) Guide Copyright Notice Trademarks Copyright 2007 BroadSoft, Inc. All rights reserved. Any technical documentation

More information

Ipiphony Phone System. User Manual. 1 P a g e

Ipiphony Phone System. User Manual. 1 P a g e Ipiphony Phone System User Manual 1 P a g e About this Guide This guide explains how to use the basic features of your new Aastra phones. Not all features listed are available by default. Contact your

More information

USER GUIDE SHORETEL NETSUITE CLIENT. ShoreTel Professional Services

USER GUIDE SHORETEL NETSUITE CLIENT. ShoreTel Professional Services USER GUIDE SHORETEL NETSUITE CLIENT ShoreTel Professional Services Introduction The ShoreTel NetSuite Client application provides integration between calls made and received on a user's ShoreTel phone

More information

Manual. 3CX Phone System integration with Microsoft Outlook and Salesforce Version 1.0

Manual. 3CX Phone System integration with Microsoft Outlook and Salesforce Version 1.0 Manual 3CX Phone System integration with Microsoft Outlook and Salesforce Version 1.0 Copyright 2006-2009, 3CX ltd. http:// E-mail: info@3cx.com Information in this document is subject to change without

More information

Interaction Client.NET Edition and Fax User Guide

Interaction Client.NET Edition and Fax User Guide Interaction Client.NET Edition and Fax User Guide Division of Information Technology Charles Sturt University Copyright 2015, Charles Sturt University No part of this document may be reproduced, altered

More information

ACD Queues List Definitions. The ACD Queue list provides a summary about all available ACD Queues in a given VirtualPBX.

ACD Queues List Definitions. The ACD Queue list provides a summary about all available ACD Queues in a given VirtualPBX. ACD Queues Depending on how your VirtualPBX is used, callers might contact your company to obtain sales information, product support, status on a service requests, or similar tasks without knowledge of

More information

ACD Manual. Version 3.1 for SV8100 R8

ACD Manual. Version 3.1 for SV8100 R8 ACD Manual Version 3.1 for SV8100 R8 September 2012 Contents What is ACD?... 4 Setting up ACD for the First Time... 5 Using PC Pro Wizards... 5 Determining When Calls can be delivered to ACD Groups...

More information

Voice Mail - Web PhoneManager (WPM) Rev. 8/4/15

Voice Mail - Web PhoneManager (WPM) Rev. 8/4/15 Voice Mail - Web PhoneManager (WPM) Rev. 8/4/15 Web PhoneManager allows subscribers to manage their messages, mailbox recordings, and mailbox settings over the Internet. Important Notes: WPM is available

More information

Model No. KX-NCP Series

Model No. KX-NCP Series Operating Manual Communication Assistant Client User Model No. KX-NCP Series KX-TDE Series Thank you for purchasing this Panasonic product. Please read this manual carefully before using this product and

More information

Cisco 7941 / 7961 IP Phone User Guide

Cisco 7941 / 7961 IP Phone User Guide Cisco 7941 / 7961 IP Phone User Guide Emergency To dial 911 for emergency service, you must dial the Outside Access Digit first (usually 9) + 911. Customer Service / Technical Support (919) 459-2300, option

More information

Extension Manual User portal, Dial codes & Voice mail for 3CX Phone System Version 6.0

Extension Manual User portal, Dial codes & Voice mail for 3CX Phone System Version 6.0 Extension Manual User portal, Dial codes & Voice mail for 3CX Phone System Version 6.0 Copyright 2006-2008, 3CX ltd. http://www.3cx.com E-mail: info@3cx.com Information in this document is subject to change

More information

Personal Call Manager. User Guide

Personal Call Manager. User Guide Personal Call Manager User Guide Document and Software Copyrights Copyright 1998-2005 by ShoreTel Inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the United States of America. Contents

More information

Masergy Unity Client User Guide with FAQ. 1-800-942-4700 masergy.com

Masergy Unity Client User Guide with FAQ. 1-800-942-4700 masergy.com Masergy Unity Client User Guide with FAQ Quick Guide Content Initial Login and Setup... 4 Introducing Masergy Unity... 4 Logging In/Out of Call Center Groups... 4 Hoteling... 4 Window Layout... 5 Resizing

More information

managedip Hosted TDS Table of Contents Calling Features User Guide

managedip Hosted TDS Table of Contents Calling Features User Guide Table of Contents Anonymous Call Rejection... 2 Automatic Callback... 2 Call Forwarding... 3 Call Park/Directed Call Park... 7 Call Park Retrieve... 8 Call Pickup... 8 Call Retrieve... 8 Call Return...

More information

Contact Center Anywhere: Supervision Manager (SM) Overview

Contact Center Anywhere: Supervision Manager (SM) Overview Contact Center Anywhere: Supervision Manager (SM) Overview Supervision Manager Overview The majority of all Call Center expenses revolve around people. The ability to more effectively manage the people

More information

Call Manager - Options and Preferences Window

Call Manager - Options and Preferences Window Call Manager - Options and Preferences Window This window contains panels that are used to configure many Call Communicator options, components, and functions. The options that are available depend upon

More information

InGenius Connector Enterprise Demo System for Salesforce

InGenius Connector Enterprise Demo System for Salesforce InGenius Connector Enterprise Demo System for Salesforce User Guide Release 2.13 July 1, 2014 TRADEMARKS InGenius, InGenius Connector and the InGenius logo are trademarks of InGenius Software Inc. Windows,

More information

User Guide. IP Multimedia m6350 Client

User Guide. IP Multimedia m6350 Client User Guide IP Multimedia m6350 Client Content 1. IP Multimedia m6350 buttons & usage 2. Logging on / off your PC Phone 3. Changing your password 4. Making a call 5. Receiving a call 6. Answering a call

More information

CALL CENTER AGENT CCA APPLICATION GUIDE

CALL CENTER AGENT CCA APPLICATION GUIDE CALL CENTER AGENT CCA APPLICATION GUIDE TABLE OF CONTENTS BUTTONS DISPLAY... 3 1. OPEN THE CALL CENTER AGENT... 4 2. SWITCH YOUR AGENT STATUS TO AVAILABLE... 5 3. ACCEPT A CALL... 6 4. WRAPPING UP... 7

More information

Extension Manual. User portal, Dial codes & Voice mail for 3CX Phone System Version 7.0

Extension Manual. User portal, Dial codes & Voice mail for 3CX Phone System Version 7.0 Extension Manual User portal, Dial codes & Voice mail for 3CX Phone System Version 7.0 Copyright 2006-2008, 3CX ltd. http:// E-mail: info@3cx.com Information in this document is subject to change without

More information

FOR SHORETEL CHAMPION PARTNERS ShoreTel Contact Center Workgroups vs. ECC 9 GENERAL SYSTEM OVERVIEW

FOR SHORETEL CHAMPION PARTNERS ShoreTel Contact Center Workgroups vs. ECC 9 GENERAL SYSTEM OVERVIEW FOR SHORETEL CHAMPION PARTNERS ShoreTel Contact Center Workgroups vs. ECC 9 Features Targeted Solutions Workgroup GENERAL SYSTEM OVERVIEW Informal ACD Groups Enterprise Contact Center 9 Medium to Large

More information

Reports. White Paper. Introduction

Reports. White Paper. Introduction zeacom communications center Reports White Paper In today s fast paced communications center environment, information is power. Zeacom s reporting capabilities provide data that is meaningful and easy

More information

BPMonline CRM + Service Desk Agent Desktop User Guide

BPMonline CRM + Service Desk Agent Desktop User Guide BPMonline CRM + Service Desk Agent Desktop 1 Contents About This Guide... 2 1. Agent Desktop Setup... 3 2. Agent Desktop... 7 2.1. The CTI Panel of Agent Desktop... 10 2.1.1. The Incoming/Outgoing Call

More information

AT&T Conferencing Add-in for Microsoft Outlook v10.5

AT&T Conferencing Add-in for Microsoft Outlook v10.5 AT&T Conferencing Add-in for Microsoft Outlook v10.5 July 2014 2014 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T

More information

MXIE User s Guide. Introduction

MXIE User s Guide. Introduction Introduction MXIE is the software interface by which system users can access MX services and resources. This guide introduces the most frequently used MXIE operations. Refer to the MXIE User s Manual for

More information

To access your mailbox by computer. For assistance, call:

To access your mailbox by computer. For assistance, call: User Guide 2002 Active Voice, LLC. All rights reserved. First edition 2002. Repartee and TeLANophy are trademarks of Active Voice LLC. To access your mailbox by computer 1. Launch Mailbox Manager. 2. When

More information

Buddy User Guide. www.connectnz.co.nz 1

Buddy User Guide. www.connectnz.co.nz 1 Buddy User Guide www.connectnz.co.nz 1 Contents Please click titles to navigate through the guide CHAPTER 1 What is Buddy TM and first steps Setting up Buddy TM on your browser and logging in 3 CHAPTER

More information

PRIMUS CALL CENTRE: AGENTS & SUPERVISOR GUIDE

PRIMUS CALL CENTRE: AGENTS & SUPERVISOR GUIDE PRIMUS CALL CENTRE: AGENTS & SUPERVISOR GUIDE PRIMUS BUSINESS SERVICES CALL CENTRE AGENT & SUPERVISOR USER GUIDE PRIMUSBUSINESS.CA 1 v1.2 20140512 TABLE OF CONTENTS 1 About This Document 6 1.1 Audience

More information

Blue Squirrel's PopUp Stopper

Blue Squirrel's PopUp Stopper Blue Squirrel's PopUp Stopper User's Guide I Blue Squirrel' PopUp Stopper Help Table of Contents Foreword 0 Part I Introduction 2 Part II Menu 2 Part III Configuration 3 Part IV Setup... 4 Part V Add to

More information

IP Office 4.2 IP Office Phone Manager

IP Office 4.2 IP Office Phone Manager IP Office 42 IP Office Phone Manager 15-600988 Issue 17b - (09 July 2008) Chapter 1 IP Office Phone Manager IP Office Phone Manager This guide describes how to receive and make calls using the IP Office

More information

Call Center Guide. Call Center Guide

Call Center Guide. Call Center Guide Call Center Guide Zayo Enterprise Networks Page 1 of 13 March 18, 2010 Call Center Feature...3 1.1 Call Center...3 1.1.1 List and Activate or Deactivate Call Centers...3 1.1.2 Access the Profile Menu for

More information

Nortel Contact Center Agent Desktop User Guide NN44400-114

Nortel Contact Center Agent Desktop User Guide NN44400-114 NN44400-114 Document status: Standard Document issue: 01.08 Document date: 23 August 2010 Product release: Release 7.0 Job function: Fundamentals Type: Technical Document Language type: EN Copyright 2009-2010

More information

Using Avaya Aura Messaging

Using Avaya Aura Messaging Using Avaya Aura Messaging Release 6.3.2 Issue 1 December 2014 Contents Chapter 1: Getting Started... 4 Messaging overview... 4 Prerequisites... 4 Accessing your mailbox from any phone... 4 Accessing the

More information

MightyCall Receptionist. Customers s Guide

MightyCall Receptionist. Customers s Guide MightyCall Receptionist Customers s Guide MightyCall Receptionist: Customers s Guide Document version: 5.2.857.0.rev.19012 Copyright 2012 INFRATEL, Inc. This document contains instructions and recommendations

More information

VoIPOffice Communicator User Guide Version 3.1.5, January 2013

VoIPOffice Communicator User Guide Version 3.1.5, January 2013 VoIPOffice Communicator User Guide Version 3.1.5, January 2013 Introduction VoIPOffice Communicator is a computer application that turns your PC into a powerful unified communications tool. It provides

More information

Table of Contents INTRODUCTION... 5 ADMINISTRATION... 6 MANAGING ACD GROUPS... 8

Table of Contents INTRODUCTION... 5 ADMINISTRATION... 6 MANAGING ACD GROUPS... 8 WorldSmart ACD Help Table of Contents INTRODUCTION... 5 OVERVIEW... 5 WHO CAN CREATE AND MANAGE ACD... 5 ADMINISTRATION... 6 CREATING A NEW GROUP... 6 ASSIGN PHONE NUMBER... 7 MANAGING ACD GROUPS... 8

More information

Compact Contact Center Call Center View

Compact Contact Center Call Center View Compact Contact Center 40DHB0002USBB Issue 5 (21 st September 2004) Table Of Contents... 1 Introduction... 3 General... 3 Starting CCC User Access... 4 (CCV)... 5 Introduction... 5 Starting... 6 To Connect

More information

Call Recorder Oygo Manual. Version 1.001.11

Call Recorder Oygo Manual. Version 1.001.11 Call Recorder Oygo Manual Version 1.001.11 Contents 1 Introduction...4 2 Getting started...5 2.1 Hardware installation...5 2.2 Software installation...6 2.2.1 Software configuration... 7 3 Options menu...8

More information

Communicator for Mac Help

Communicator for Mac Help Communicator for Mac Help About the ShoreTel Communicator Introduction to the ShoreTel Communicator for Mac ShoreTel Communicator elements Learn about the window layout, panels, icons, buttons and notifications

More information

Datasharp Optimum Connect Toolbar

Datasharp Optimum Connect Toolbar Datasharp Optimum Connect Toolbar User Guide Release 17 Document Version 1 WWW.DATASHARP.CO.UK Table of Contents 1 About This Guide...6 1.1 Open Datasharp Optimum Connect Toolbar... 6 1.2 First Time Login...

More information

Help Menu. Kakapo Systems Ltd 1

Help Menu. Kakapo Systems Ltd 1 Help Menu 1. Introducing Unity 2. Initial Login and Setup 3. Getting Started 3.1. Resizing Unity 3.2. Maximising and Minimising 3.2.1. Using Unity From the System Tray 4. Call Control 4.1. Make a Call

More information

Hosted VoIP Phone System. Admin Portal User Guide for. Call Center Administration

Hosted VoIP Phone System. Admin Portal User Guide for. Call Center Administration Hosted VoIP Phone System Admin Portal User Guide for Call Center Administration Contents Table of Figures... 4 1 About this Guide... 6 2 Accessing the Hosted VoIP Phone System Administration Portal...

More information

Lightpath Hosted Voice

Lightpath Hosted Voice Lightpath Hosted Voice Call Queuing Agent/User Guide v06-01-15 CONTENTS 1 Information for Call Queuing Agent Lines... 1 1.1 Using Multi Line Hunt Groups... 1 1.1.1 Viewing MLHGs...1 1.1.2 Logging in and

More information

CALL CENTER. Web-based USER GUIDE

CALL CENTER. Web-based USER GUIDE CALL CENTER Web-based USER GUIDE Agent Tasks Call Center Interface The following elements are available from the Call Center main interface: Global Message Area This is located to the right of the Call

More information

Personal Call Manager User Guide. BCM Business Communications Manager

Personal Call Manager User Guide. BCM Business Communications Manager Personal Call Manager User Guide BCM Business Communications Manager Document Status: Standard Document Version: 04.01 Document Number: NN40010-104 Date: August 2008 Copyright Nortel Networks 2005 2008

More information

User Manual. Call Center - Supervisor Application

User Manual. Call Center - Supervisor Application User Manual Call Center - Supervisor Application Release 8.0 - September 2010 Legal notice: Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks

More information

Agent Tasks. Dial from Directory 1. In the Content panel, select the target directory. 2. Click the phone number you want to call.

Agent Tasks. Dial from Directory 1. In the Content panel, select the target directory. 2. Click the phone number you want to call. Agent Tasks Call Center Interface The following elements are available from the Call Center interface: Menu bar Located at the top, it allows you to set up your preferences for using the Call Center. Global

More information

Hosted Thin Receptionist R20. Document Date: 11/06/14 Document Version: 1.0d 1-800-942-4700 masergy.com

Hosted Thin Receptionist R20. Document Date: 11/06/14 Document Version: 1.0d 1-800-942-4700 masergy.com Hosted Thin Receptionist R20 Document Date: 11/06/14 Document Version: 1.0d Manage Calls Dial Contact 1. In the Contacts pane, click the target directory tab. 2. Click the contact and then click CALL

More information

Contact Center Suite. User Guide

Contact Center Suite. User Guide Contact Center Suite User Guide Notice This Inter-Tel Contact Center Suite User Guide is released by Inter-Tel, Inc. as a guide for end-users. It provides information necessary to use Contact Center Suite.

More information

UM8000 MAIL USER GUIDE

UM8000 MAIL USER GUIDE UM8000 MAIL USER GUIDE INT-2076 (UNIV) Issue 1.0 INTRODUCTION Welcome to UM8000 Mail User Guide. The UM8000 Mail is a simple yet powerful voice messaging system that can greet your callers and record your

More information

8x8 Click2Pop User Guide

8x8 Click2Pop User Guide USER GUIDE 8x8 User Guide Getting Started with April 2014 Contents Introduction... 3 What s new.... 3 8x8.... 3 Here is how works...4 8x8 Click2Connect.... 4 Requirements.... 4 Installation on Microsoft

More information

VoIP Quick Start Guide

VoIP Quick Start Guide VoIP Quick Start Guide VoIP is made up of three elements: The Phone The Software (optional) The Web Version of the software (optional) Your new voice mail can be accessed by calling (971-722) 8988. Or,

More information

Unified Communicator Advanced Training Handout

Unified Communicator Advanced Training Handout Unified Communicator Advanced Training Handout About Unified Communicator Advanced (UCA) Video Summary (must have access to the internet for this to launch) http://www.mitel.tv/videos/mitel_unified_communicator_advanced_na

More information

Web Work Module 11.6. User s Guide

Web Work Module 11.6. User s Guide Web Work Module 11.6 User s Guide COPYRIGHT Copyright 2000 2005 MainSaver Software. All rights reserved. No part of this document may be copied or distributed, transmitted, transcribed, stored in a retrieval

More information

Eliac Call Recording - Configurator Guide. Eliac. Call Recording System Ver. 2.x. www.smartsoft-eg.com

Eliac Call Recording - Configurator Guide. Eliac. Call Recording System Ver. 2.x. www.smartsoft-eg.com Eliac Call Recording System Ver. 2.x 1 System Overview Eliac Call Recording is a complete system that records both incoming and outgoing calls for any analog telephone lines, and can record either internal

More information