Value Proposition for Remote Infrastructure Managed Services (RIMS): A General Study

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1 IT Infrastructure Managed Services Kryptos White Paper August 2015 Value Proposition for Remote Infrastructure Managed Services (RIMS): A General Study Disclaimer: The following is intended to outline our ideas on IMS. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. This particular content described for Kryptos s services remains at the sole discretion of KCS (Kryptos Consulting Services) pg. 1

2 Executive Summary: Remote Infrastructure Managed Services (RIMS) are a pattern of integrated offerings that provide a robust set of services for supporting the delivery of business applications and their underlying technologies. These capabilities can range from system event monitoring and processes involved in the transfer of complete end-to-end support services delivery. RIMS is now recognized as a solution by IT leaders and CIOS s looking to cut costs while improving the stability, control and transparency of their IT infrastructure. Gartner estimates that 70% of IT support for infrastructure services can be performed from a remote location and remote infrastructure management services can reduce labor costs by 10% to 50%, depending on the delivery location, resulting in a 3% to 30% overall net savings, excluding one-time transition charges. This specific white paper looks to illustrate the compelling value proposition of RIMS in the context of a comprehensive Remote Infrastructure Management, enabling your service levels and expand reach. Inspired by simplicity, we have nurtured our process and delivery methodology to make our Operation, the global epicenter of 'delivery and performance' excellence. pg. 2

3 The challenge: Extravagant IT spending s are no more a scenario we can be familiar with, companies at all level are aware of methods that can keep their IT budgets intact. IT leaders, CIO s and CTO s will now be called over only to prove on the value proposition of IT infrastructure to business. Boosting business agility and present a cost effective plan to maintain and bring down administration cost is impelled. Making the right choice is crucial for CIO s to balance between budgets and enterprise needs. With the number of available choices, making the right choice alone is not going to end the challenge. IT maintenance needs to be responsive to business demands, this management task contributes to the challenges a CIO faces. To run an efficient business, IT just can t remain as a supportive system but bridge business operations to drive profit. This fact has been realized, making IT leaders opt for IT Infrastructure on a service model. Aligning IT services is possible through this model. The set of questions this model throws up is Within a given a budget, how can I deploy services faster and better than our competitors? How secure is my stored business data? Is it possible to efficiently support both internal and external customers? How well can I align IT with business? How can I optimize IT infrastructure usage and thus cut cost. pg. 3

4 The solution: IT Infrastructure Managed Services RIMS has evolved beyond renting out servers in a remote data center and wiring it. Today the support RIMS offers are multiform. Standardization and customization of services across different environment is inevitable. Cloud computing had moved in fast, changing the basis of productivity and leaving no company untouched. IT flexibility and performance improvement is possible only through cloud computing in a hyper connected business world. Using the required IT services is feasible through Pay per use model. This model lets us to keep a check on IT cost. Basically IT Infrastructure managed services is offered in one of three modes: In Premise delivery Cloud based delivery Hybrid delivery Benefits - Pricing: Sweeping reduction in IT spending should be obvious as a business outcome of the service model that has been executed. Transforming the existing IT set-up to a completely new advanced environment requires investment, the success of such decisions depends on how fast we realize the returns. Reducing cost doesn t just drive overall costs down, but allows a business to use dollars more effectively. Organizations not only contain operational cost and complexity, but achieve breakthrough productivity gains through virtualization, optimization and flexible sourcing. Efficiency: A flexible and productive IT system turns out to be an efficient true business partner. Decision making capabilities of the IT executives can be improved by default with an efficient IT system. Matching IT resources to our business requirements is the real challenge, it reduces resource wastage giving maximum productivity. Reliability: Speed, stability, security, and disaster recovery are four important reliability factors for measuring the performance of a service model. Business risks can be mitigated by a reliable and secure IT system. With more and more businesses adopting virtual office set-up, it s a compelling need for IT to be up and running all the time. pg. 4

5 Agility: The success of any company depends on how fast they adopt to the changing economic conditions. The need to check on our IT infrastructure set-up is required on a frequent basis due to increasing change and up gradation in applications and technologies. Rigidity in approach will never give our business a competitive edge, swifts in adopting to new technology will let us work smart. Go Green: An efficient service model must reduce the carbon foot print of IT infrastructure by reducing and consolidating the hardware components required to run IT applications. Decrease in hardware components reduces the energy required for running and cooling it, resulting in tremendous savings in energy costs. Key Differentiator Kryptos Consulting Services provides a flexible, affordable suite of services which help our customers to monitor and manage their infrastructure more efficiently and cost-effectively, either on site or from a Kryptos facility. Kryptos offers focused solutions in core infrastructure areas and leverages its proven IT infrastructure assessment tool and methodologies to design solutions that are closely aligned to the client s business strategy. Value can be realized at Every Level of Engagement Significant value can be realized at each level of support when companies choose to engage with a RIMS provider. Clients are freed to focus on high value activities while KCS team will take on the day to day repetitive tasks. This spans from basic remote Level 1 monitoring of critical servers and applications to a full scope RIMS adoption including Level 2 / 3 systems, database and applications administration. Contact us: To know more on our services, please visit or call Help Desk: +1 (248) Sales : +1 (302) to speak to a Kryptos representative. pg. 5