1 Information HiPath 500 V9 The Professional Communications System for Small Businesses and Offices HiPath 500, the classic phone system, is based on reliable ISDN technology and delivers the highest possible reliability. Whether in small businesses, offices or practices with up to ten employees, the system provides professional support in any environment where communication plays a central role. Siemens Enterprise Communications
3 Professional HiPath 500 provides a wide range of options for communication in small enterprises. The public network is accessed through the ISDN carrier. Digital system phones (U P0/E ) can be operated together with traditional analog phones, fax machines and entrance telephones. DECT base stations ensure full coverage for cordless communication using DECT mobile devices. PCs can be connected via the LAN interface, thus enabling employees to use Computer Telephony Integration (CTI) or administration functions via PCs. Model variants Depending on company size, HiPath 500 is available in two variants, each with a fixed maximum configuration. The system offers an exceptional scope of services that enables smaller companies in particular to perform business conveniently and efficiently. Telephones The widest range of modern, digital system phones ensures the right phone can be chosen for every workstation. Clear displays and interactive user prompts mean that users can intuitively learn how to operate these phones. Communication states are displayed by the illuminated key concept - enabling users to operate phones quickly and directly. HiPath Cordless Office HiPath Cordless Office is the ideal solution for cordless telephony in a business environment. The current DECT mobile devices enable the convenient use of system features such as the central phone book. Several DECT base stations guarantee disruption-free connection through roaming and handover. Up to three base stations (over U P0/E ) 16 OpenStage Mobile DECT mobile devices Up to 10,000 m 2 of area coverage, depending on the construction of the floors or buildings Entry Voice Mail (EVM) All HiPath 500 communications systems are equipped with integrated voice mail with the following scope of features: 24 personal mailboxes with two userspecific announcements. Incoming messages are indicated on system phone displays. Visual signaling via LEDs (function key must be configured). Approximately 120 minutes of system storage capacity. Individual "announcement before answering", for fast call acceptance, or automatic call processing, for targeted patching through suffix dialing, make the entry voice mail especially convenient for callers. Team functions Executive/secretary or team functions allow employees to work together more easily. Intelligent call distribution, together with integrated voice mail, greatly improves employee availability for external callers. myportal entry Web Services myportal entry Web Services offer the optimal Unified Communications entry solution for the HiPath communications system. The services available with this solution come with two different user interfaces that are perfectly tuned to the working environment in which they are applied. Mobile employees access Unified Communications services via myportal web, a mobile client which offers an optimized display for smartphones. Office contacts benefit from the myportal entry desktop client based on the latest Widget technology. HiPath 500 Overview of the options HiPath 500 Cordless multicell solution Public ISDN network U P0/E interface DECT base stations OpenStage Mobile LAN interface a/b interface IP network Digital interfaces 4 analog connections Plug PC U P0/E interface myportal entry Web Services LAN switch PC for CTI OpenStage Analog fax Door intercom Analog phone
4 myportal entry Web Services Presence status display myportal entry Web Services reduce the uncertainty of if and how your employees can be reached. A single glance gives you information on employee reachability, regardless of whether they are in the office, working from home or are on the road. With myportal entry Web Services, you can specify your own presence status (e.g. "Office", "Meeting", "Gone out", etc.) and in this way inform your employees and colleagues of your availability. This can be performed not only from your office PC, but also from your cell phone while traveling. The current presence status setting of other employees is updated on your PC or cell phone. This lets them determine immediately whether or not a particular employee is reachable. Optimum reachability through status-based call forwarding Each employee can set up specific call forwarding numbers for each presence status. When employees change their presence status, myportal entry Web Services automatically forwards calls and thus ensures reachability. Lost calls are a thing of the past. Single voic After returning from a meeting or a trip, employees no longer need to check a number of different mailboxes for voice messages. They can instead use the integrated voic function of their HiPath communications system as their sole voic box. This mailbox can be conveniently operated on the graphical user interface of myportal web or myportal entry. Of course, voic s can also be requested over the telephone by conventional means. All incoming calls can be directed to users' voic boxes based on their presence status and have the myportal entry Web Services inform them of any messages. The displayed voic journal can be used to obtain additional information on the call. Call journal with call re-scheduling Data on all incoming and outgoing calls is recorded in the call journal of the user's office PC. This provides a clear overview of all missed calls, making it possible to respond efficiently. Callbacks can be made directly from the journal with a simple click of the mouse. If the contact needs to be called back at a later time, the automatic call re-scheduling feature can be used. Employees can also make notes to refresh their memories when the re-scheduled call is placed. Directories myportal entry Web Services lets users quickly access the phone numbers stored centrally in the HiPath communications platform and import their personal Outlook contacts. The multi-directory search function can be used to rapidly find the required contact. Call control Using myportal entry, users can operate their telephones directly from their office PC and accept incoming calls by mouse click. Select the call or voic journal directly from the directories per mouse click to avoid misdialing. Alternatively, the phone numbers can be entered directly or using the redial feature. Users can dial from their cell phones using the myportal entry Web Services directories or they can enter the numbers manually. The callback or call-through functions of the HiPath communications system can be applied to lower costs. Incoming calls are always presented on the cell phone in a consistent manner, regardless of whether they were received directly or via the callback function of the HiPath system. Make optimal use of existing telephone rates With myportal entry Web Services, mobile employees can place every call at the best rate via the HiPath communications system using the One Number Service. One Number Service From now on, contacts only need a single phone number to reach employees. The One Number Service ensures that employees are always available via the same number and that the number stored in the system is always displayed to the called party for outgoing calls. This function is active, regardless of whether the employee is using the office phone or cell phone. The myportal entry Web Services undergo constant further development. Current information about this as well as the scope of services of myportal entry and myportal web can be found in the "myportal entry Web Services" data sheet.
5 Telephones OpenStage T The OpenStage T family of phones enable fast and easy access to the numerous features of the phone system via the tried and tested U P0/E interface. OpenStage 10 T OpenStage 40 T Gigaset professional and OpenStage Mobile The current cordless telephones provide employees with optimum freedom of movement in the enterprise while allowing continuous accessibility at the same time. This makes them the ideal addition to the workstation telephone. OpenStage 10 T is the right choice when it comes to the most important telephony functions. It is therefore ideal for commonly used rooms such as entrance halls. OpenStage 15 T OpenStage 15 T is an entry model for standard workstations. With its display, function keys (preprogrammed, freely programmable) and full duplex hands-free function, it provides basic convenience functions. OpenStage 20 T OpenStage 20 T is a fully equipped convenience telephone that fulfills the high demands placed on design and use in an office environment with its swiveling graphic display and multi-function 3-way navigator. OpenStage 30 T OpenStage 40 T is a fully equipped convenience telephone with large swiveling display and multi-functional 5-way navigator for office workstations. The freely programmable function keys are innovatively labeled on the display. OpenStage 60 T/80 T OpenStage 60 T/80 T are top models for executive boards, upper management and secretarial offices. They are equipped with a large swiveling display, TouchGuide, TouchSlider, preprogrammed function keys, freely programmable touch keys and have mode keys for operating applications. Accessories OpenStage phone adapter: With one a/b and one U P0/E interface for connecting additional phones or a fax machine. OpenStage Key Module 15: with 18 programmable keys, key labeling with paper. OpenStage Key Module 40/60/80: With 12 freely programmable keys that can be labeled on the display. Gigaset S4 professional Gigaset S4 professional is an elegant DECT mobile device with full duplex speakerphone and Bluetooth interface (e.g. for headset). It provides an illuminated graphic display with high resolution and comprehensive status indicators, up to 12 hours talk time and 165 hours standby time. OpenStage SL4 professional OpenStage SL4 professional is the smallest and lightest DECT mobile device in the portfolio. It fulfills the highest demands with high-end functionality and design. The scope of features is comparable to that of system-specific table-top phones. Gigaset M2 professional Gigaset M2 professional is a robust handset for rough environments thanks to integrated splash resistance and dust-tight, impact and shatter-proof casing (constructed in line with protection classification IP65) as well as handset acoustics that are optimized for industrial environments. OpenStage 30 T is a model for various workstation environments. It provides a full duplex hands-free function as well as function keys (preprogrammed, freely programmable) and with its headset connection is ideal for call centers. OpenStage USB extension: for connecting the acoustic unit as well as configuring OpenStage 60 T and OpenStage 80 T phones. OpenStage Acoustic Unit: For external speakers and microphones.
6 System administration The system is administered via the HiPath 3000 Manager C (supplied) or HiPath 3000 Manager E administration tool. This way e.g. stations can be configured, names changed, rights for external traffic assigned or the keys on the phone workstation programmed. The administration tool runs on Microsoft Windows and can be connected to a system via a V.24, S 0 or LAN interface. To protect the communications system and customer data from unauthorized access, system administration is only possible via individual user IDs. HiPath Accounting Manager The accounting manager determines costs for all communications services (phone, fax, Internet) generated by HiPath 500 and enables costs to be broken down according to extension, trunk or department. The HiPath Accounting Manager (supplied) provides functions to download the call details recorded by the communications system display and sort call data create simple reports using filter functions display the memory capacity of the system-internal data memory clear the call data memory Technical Data Maximum configuration HiPath 540 HiPath 580 Connections to carrier network 2 S 0 (4 B channels) 2 S 0 (4 B channels) Max. analog users (a/b) 4 4 Max. digital users (U P0/E ) 4 8 Additional subscribers over Phone Adapter 4 8 Max. HiPath Cordless users 8 16 Max. number of HiPath Cordless base stations 3 3 LAN interface (TCP/IP) 1 1 V.24 interface 1 1 Network interfaces ISDN S 0 basic rate access with DSS1 protocol Point-to-multipoint connection System connection User interfaces Digital U P0/E to connect OpenStage T telephones and DECT base stations Analog a/b for connecting analog equipment, e.g. group 3 fax or modem S 0 bus S 0 user bus for up to eight independently powered terminal devices (e.g. fax, ISDN PC card) Other interfaces LAN interface 10 MBit Ethernet connection for administration purposes and software solutions V.24 For connecting a call charge printer Power supply Systems, by default, are designed for mains operation. Possible power outages can be optionally bypassed with an uninterruptible power supply (UPS). Rated input voltage (AC) 88 V to 264 V Rated frequency 50/60 Hz Environmental operating conditions Temperature: +5 C to +40 C (+41 F to +104 F) Relative humidity: 5 % to 85 % Color arctic white Dimensions 470 x 370 x 80 (H x W x D in mm) Weight approx. 2 kg
8 Copyright Siemens Enterprise Communications GmbH & Co. KG, 02/2012 Hofmannstr. 51, D München Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Reference No.: A31002-H1590-D The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. OpenScape, OpenStage and HiPath are registered trademarks of Siemens Enterprise Communications GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.