Forum 500 telephone exchange. a professional telephone welcome for all your customers

Transcription

1 Forum 500 telephone exchange a professional telephone welcome for all your customers

2 the Forum 500 telephone exchange offers you: n valuable advantages (pages 1 and 2) n specific applications (pages 3 and 4) n the right telephones for all your employees needs (pages 5 to 8) n internet possibilities (pages 9 and 10) valuable advantages a complete solution for all your communications Voice communications, Internet, voic and mobile applications these are just a few of the possibilities. The Forum 500 offers a complete answer to all your communication needs. All your employees internal and external telephone traffic is managed quickly and efficiently. The Belgacom Forum 500 has been specially designed to suit the structure of SMEs. You can customize it and make provisions for any future extensions. optimal availability for all your staff Because every missed call is a missed opportunity, the Forum 500 is equipped with call transfer and diversion functions and an individual voice mailbox for each telephone (Forum Voice). The DECT (Digital Enhanced Cordless Telephony) exchange means that you can also equip your system with cordless telephones. All your staff can be reached immediately, and you won t lose time searching the building. Finally, thanks to its Automated Attendant, you can guide the customer to the right person in your company via an interactive menu. 1 Forum 500

3 a wide choice of telephones with multiple functions The Forum 500 system enables you to connect a wide range of fixed and cordless telephones. They all share optimal ergonomics and are very easy to use. Each has its own features, suitable for many different uses. It s up to you to choose what your staff needs. (see also pages 5 to 8) notification of your s by mobile or fixed telephone You no longer need your PC to check whether you have new messages in your electronic mail box. In future, the Forum 500 notification system will keep you directly informed. You re notified via your telephone screen - whether fixed or cordless - when s arrive (with the sender, time and subject displayed). It s up to you to decide whether to read them straightaway or later. You can also set the frequency with which you want to receive these notifications: once a day, every five minutes or whenever a new arrives. remote configuration and updating of your exchange The Forum 500 can be configured remotely via the Internet or intranet. You can easily access your exchange using a standard browser and the IP address. You can amend the configuration of your Forum 500 in the same way. Our technical help desk can also load the most recent software straight onto your exchange, so you can always take advantage of the newest features. And there s no need for a visit from the technicians. a system at the cutting edge of technology To provide customers with the best in call management, Belgacom s Forum 500 telephone exchanges integrate the latest advances in telephony. Many new features and applications are regularly added to enhance this communication system. The Forum 500 offers advanced call management with indispensable applications such as voic , DECT cordless telephony and the TeleSecretary function. In IP configuration, the exchange can be equipped with IP telephones and connected to Belgacom s data network (Explore or I-Office). A single network is now sufficient for voice and data transport. It also offers specific applications for the hotel sector (Forum Hotel), nursing homes and industries. Forum 500 2

4 specific applications personal voic Voic is an indispensable tool for good call management within a company. With Forum Voice, every Forum 500 user has access to a personal voic box. Incoming voice messages are notified on the display of desk phones, cordless phones or with an . Forum Voice also has many additional functions, such as the transfer of messages to other users (with or without an operator s comment), remote access, a choice of seven greetings and four closing messages, a large programming menu and an option to listen to messages on a PC or receive them in an attachment. automated Attendant The Automated Attendant welcomes callers with an interactive menu that guides them through the various options or departments. Messages and music can easily be recorded via a telephone handset or downloaded via a PC. package for hotels Forum Hotel is the flexible solution for small and medium-sized hotels. In addition to checking customers in and out via the telephone or PC at the reception desk, the system displays on the hotel manager s PC the status of each room and the cost of calls made by customers. The manager can clearly see if a room is occupied, free, or has to be cleaned, and can also inspect the communications costs incurred by the customers. Finally, Forum Hotel can also serve as an automatic wake-up service. applications for all sectors 3 Forum 500 In addition to the standard tools offered by the Forum 500, you can also integrate your own company applications into the telephone exchange. This integration is carried out under the Telephony Application Programming Interface (TAPI) protocol or the Computer Supported Telecommunications Applications (CSTA) protocol. Examples can be found in all sectors. Nursing homes: you receive a call directly on a DECT cordless telephone when an intervention in a room is requested. Industry: you receive an alert message on a DECT cordless telephone if a door, window or refrigerator is left open. Office: you simply click a telephone number on your computer, and the exchange calls the number for you.

5 overview of calls Forum Count provides the Forum 500 manager with clear and precise details about the calls passing through the exchange. The manager can view calls based on various criteria: length of calls, cost, external calls, internal calls, identification code, user, service or company called, etc. Forum Count can be consulted on a PC and can register up to 6,000 different elements, which can be exported to programs such as Excel or Access to facilitate processing. hotdesking This function allows several users to use the same telephone, each with their own personal configuration. The user enters his password, and the telephone automatically displays his personal telephone environment. This is an ideal solution for flexible workstations and generates significant cost savings, thanks to the sharing of resources. integrate your telephony and PC with the free CTI feature The Forum 500 CTI (Computer Telephony Integration) fully integrates your PC into your telephone system. From their PCs, your employees can, in their own language (FR/NL/ EN/DE), configure their own PC, manage their telephone directory, make calls, program call-forward numbers, consult the log of missed calls, send internal text messages, see whether there are messages on their voic and check the availability of internal telephones. The Forum 500 CTI is installed free of charge in all Forum 500 telephones. You don t have to install anything on a PC. The PC and the Forum 500 must simply be connected to the LAN. Forum 500 4

6 the right telephones for all your employees needs fixed equipment Forum Phone 510 and 515 Forum Phone/IPhone 525 and 535 Forum Phone 515 Forum Phone 510 easy to read simple to use An almost limitless range of options on the phones allows you to work more productively and in greater comfort. Too complicated to use? Not a bit. Everything you need is there to guide you: function keys, lights, screen display for key information, dynamic function keys always displaying the full range of options on the screen In a nutshell, ergonomics is the key rule. Forum Phones are equipped with a large graphic screen with between two and eleven lines. This makes it possible to display information about the call, program menus and function keys very clearly. Forum Phones 515, 525 and 535 have an adjustable height. The Forum Phone 535, moreover, has a backlight display for even greater ease of reading. technically complete Belgacom has done its utmost to make your exchange easy to use. Pre-programmed keys offer you the standard functions: consultation, putting calls on hold, automatic redialing, deleting, hands-free, etc. You can also program several keys yourself. This is practical for setting up direct numbers, transfers, taking a second incoming call and creating a list of missed or received calls. 5 Forum 500

7 Forum Phone/ IPhone 525 Forum Phone/ IPhone 535 Forum Keypad 535 Display expansion options For additional keys and options, you can attach a Forum 500 Keypad Display (with screen for the Forum Phone 535) or Paper (with paper label for the Forum Phone 525 and 535). This gives you 60 extra keys. The Forum 500 Keypad Display has a backlight for additional comfort. IP telephones The 525 and 535 IPhones are derived from the Forum Phone 525 and 535 and provide users with precisely the same functions. As IP telephones, they are connected directly to the LAN, giving the company the advantages of Voice Over IP: integration of the voice and data network, simplified maintenance, and user-friendliness. virtual telephone The softphone of the Forum 500 is a virtual version of the Forum Phone. It dispenses with the need for a telephone. Instead, from your PC, which displays an image of the Forum Phone, you have the full range of Forum 500 telephone functions. A special feature of the virtual telephone is that it even allows you to record calls by a simply clicking the mouse. increased mobility The IPhones enable you to increase the efficiency and mobility of your home workers or teleworkers. The IPhones are simply connected to your LAN, or Local Area Network, via an ADSL connection, for example. This provides the teleworker with the same phone configuration as at work. He or she calls and is called on his or her number in the company. This means it is no longer necessary to provide a separate telephone line and program call forwarding. Teleworkers can also use the softphone. Forum 500 6

8 cordless telephones Forum Free 566, 576 and 586 always available Cordless telephony is a logical extension of the Forum 500 exchange. It is made possible by DECT technology (Digital Enhanced Cordless Telephony). The base stations provide complete coverage of your site. Equipped with a Forum Free phone, your staff can be reached at all times, internally and externally. The DECT base stations used by the Forum 500 can connect 255 cordless telephones and carry four to eight simultaneous conversations per base station. There is also an IP version of the base station. Therefore you can install such an IP base station anywhere you have an IP connection, for instance in your storage area or home office, and make cordless phone calls via your Local Area Network. There are two versions of the IP base station: telephony only, or telephony and data. In the latter case, therefore, you have a wireless data network (WLAN of Wireless LAN) and, for example, you can connect your laptop computer via a wireless connection to your data network. practical Thanks to their light weight and ergonomic design, Forum Free telephones are very user friendly. They can be attached to a belt with a clip. They can also be connected to a headset and support the hands-free function and the Bluetooth signal. The Forum Free 586 is specially adapted to industrial environments and complies with the IP65 protection standard. It has programmable keys and an emergency key which can be used in case the user is sick, for example (the telephone can automatically make an emergency call thanks to the Man down function). 7 Forum 500

9 multi-functional On the move, your staff have the same functions as users on a fixed phone. From their cordless telephone, they can access the central telephone directory and its two thousand names and six thousand numbers of customers and suppliers. They can easily handle simultaneous calls, with the first conversation being automatically put on hold. They can also use all the other Forum 500 exchange functions, such as notification, sending text messages, access to numbers via names, etc. optimal readability Forum Free telephones have a large graphic screen with eight text lines, so it is easy to read the data. Thanks to the dynamic function menu, the user can see all the available functions at a glance. The backlit display also offers optimal readability even under difficult circumstances (e.g. at night or in poorly lit places). And for even more user convenience, the Forum Free 576 and 586 have a TFT (Thin Film Transistor) display with 65,536 colors. even more mobile with telephone headsets from Belgacom A headset can be connected to most Forum 500 telephones and is a useful aid for people who are often on the phone. Belgacom provides an extensive range of headsets, with both corded and cordless models. n If you regularly make phone calls from your desk and, in the meantime, carry out other tasks with the handset continually jammed between your ear and shoulder, then you should opt for a corded model. n If you move around your building, it is better to choose a cordless model. You can also connect a headset to cordless Forum Free telephones. n If you use a mobile phone, choose a cordless Bluetooth headset that you can connect to your mobile phone, your fixed-line telephone and your DECT Forum Free 576/586 telephone. Consult our website for a detailed overview of all the possibilities: Forum 500 8

10 internet possibilities connect to the networks of the future The Forum 500 is constantly pushing the limits of possibility. It can now also be connected to Belgacom s IP networks, such as I-Office and Explore, and not just to ISDN networks. The xdsl connection is used for voice and data transport. This is a perfect example of infrastructure rationalization. telephoning over the LAN on your fixed or cordless phone Thanks to the free DHCP server, the DNS server, DSL router, ISDN router and the Firewall, your Forum 500 can become the core of your LAN. It is also possible to configure VoIP (Voice over IP) on the LAN. It is very easy to add Forum IPhones to your Forum 500, without needing additional telephone cables. 9 Forum 500

11 LAN Forum IPhone 535 Forum Phone 535 computer Forum Phone 525 Forum IPhone 525 Forum Phone 510 CTi computer Forum Phone 515 IP base station analog telephone internet Explore I-office ISDN Forum 500 Belgacom Doorphone fax FORUM FREE 566 FORUM FREE 566 Forum Base 500 outdoor Forum Base 500 indoor FORUM FREE 586 FORUM FREE 576 Forum

12 Forum Phone 510 Forum Phone 515 Forum Phone and IPhone 525 Forum Phone and IPhone 535 DISPLAY no. of graphic lines no. of pixels 144 x x x x 128 length of call display cost of call display contrast control time display no. of levels per key backlight KEYS no. of keys with display and LED no. of keys with LED 5 5 scroll keys information key repeat key interrupt mute volume control menu key softkeys directory correction key loudspeaker main telephone call forward INFORMATION alert (with date and time) missed calls (with date and time) received calls (with date and time) dialed numbers (with date and time) active functions display Voice mail (Forum Voice) FUNCTIONS menu function dynamic menu appointments abbreviated numbers in pabx x x x 2000 multiple line management name transmission 11 Forum 500

13 Forum Keypad 535 Display Forum Keypad 525/535 Paper Forum Free 566 Forum Free 576 Forum Free 586 DISPLAY no. of graphic lines no. of pixels length of call display cost of call display contrast control time display no. of levels per key 3 1 backlight KEYS no. of keys with display and LED 20 no. of keys with LED 36 scroll keys information key repeat key interrupt mute volume control menu key softkeys directory correction key loudspeaker main telephone call forward INFORMATION alert (with date and time) missed calls (with date and time) received calls (with date and time) dialed numbers (with date and time) active functions display Voice mail (Forum Voice) FUNCTIONS menu function dynamic menu appointments abbreviated numbers in pabx 3 x x x 2000 multiple line management name transmission man-down function keyboard with backlight emergency key Forum

14 Forum Phone 510 Forum Phone 515 Forum Phone and IPhone 525 Forum Phone and IPhone 535 PHONE loudspeaker handsfree integrated alphanumeric keypad adjustable height wall-mounting optional optional ACOUSTIC CONTROLS volume of receiver volume of loudspeaker ring volume ring tones headset connection TECHNICAL SPECIFICATIONS measurements (L-B-H) 195x190x65 220x185x(75-95) 235x210x(75-95) 235x210x(75-95) weight (g) color black black/white black/white black/white optical call indicator 13 Forum 500

15 Forum Keypad 535 Display Forum Keypad 525/535 Paper Forum Free 566 Forum Free 576 Forum Free 586 PHONE loudspeaker handsfree integrated alphanumeric keypad adjustable height wall-mounting ACOUSTIC CONTROLS volume of receiver volume of loudspeaker ring volume ring tones headset connection vibre alert function BATTERIES type Lithium-ion Lithium-ion Lithium-ion talk time (h) stand-by time (h) PROTOCOL GAP compatible TECHNICAL SPECIFICATIONS measurements (L-B-H) 90x195x(75-95) 90x195x(75-95) 52x150x25 52x150x25 138x47x21 weight (g) color black/white black/white black black black optical call indicator security level IP 50 IP 50 IP 65 charge indicator interface USB bluetooth Forum

16 Forum 500 telephone exchange a professional telephone welcome for all your customers. more information is available from n your usual Belgacom contact n your Belgacom point of sale n n Published by Belgacom SA under public law, Bd du Roi Albert II, 27, B-1030 Brussels, VAT No. BE , Brussels Register of Legal Entities, Giro Technical specifications apply subject to possible mistakes or printing errors. Some applications described are not part of the basic configuration but are chargeable options. September 2010.