Time critical responses right here

Transcription

1 Time critical responses right here Public safety, emergency medical services, utilities and air traffic control. Your dispatchers are being asked to make instant decisions every minute of the day. Nowhere is communications more critical. And nowhere is OpenScape Xpert more at home.

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3 Built for time critical, multi-line conversations Your people are under pressure. It s not uncommon for a command and control center to get hundreds or even thousands of incoming calls every day. And with lives on the line, your agents need to respond - with speed, accuracy and insight. Getting the right information to the right person, whether the fire chief, paramedic or police officer is important. But establishing instant collaboration between them is absolutely crucial. You need a robust multi-line communications system to make it all happen. Around the clock availability. Your phone lines simply can t go down. Few incidents are one-dimensional. Dispatchers need a complete picture able to access a myriad of data sources and manage the flow of communication between multiple groups in the field. Simple to use. You need intuitive touchscreen interfaces that let you instantly switch between first responders, and barge in capabilities to join existing calls. Full integration into your command and control center. For real-time access into all the communications channels your responders are using from wired and wireless cellular networks through to radio. And it must handle with ease the huge volume of calls you receive, and your operators have to make. 3

4 A cut above the rest Ultimately, when every second counts, poor communications create barriers to coordination and cooperation as traditional telephone systems have limitations: 1. They don t allow your people to efficiently handle or prioritize multiple calls 2. They won t support group calling to enable multi-agency collaboration 3. They can t guarantee everyone you need can get through to you or you to them 4. They don t fuse together multiple sources of information or offer a single view of the incident You need to break these down with a powerful response system built for high volume dispatch environments. That s exactly what OpenScape Xpert does. And it s proven in live operation in the most demanding command and control environments across the world. 4

5 So what do you get? Extreme control at your fingertips A powerful software solution that allows command centers to manage a virtually unlimited number of calls in parallel. OpenScape Xpert is built for volume - offering in excess of 600 lines per user. And it s flexible enough to suit the working styles of each and every dispatcher with nearly 200 customizable user pages and more than 12,000 soft buttons. Commanding capabilities Instant group calls can be held between multiple parties. And radio integration simplifies incident collaboration between on the ground services and other support organizations. New and vital information can be shared with everyone dispersed on multiple lines. And as the incident unfolds, the graphical display helps responders identify and prioritize incoming calls by importance, not sequence. Speed dialing gets you connected in an instant and should you need to barge in or join existing calls, it s easy. All incoming calls are logged. No call goes unanswered. And for compliance, every conversation can be monitored. 5

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7 Always open and fully integrated OpenScape Xpert is built on a pure IP architecture. And that matters. To your users and your bottom line. Voice and data traffic are carried, lightening quick, over the network. And with uptime your objective, OpenScape Xpert simplifies support. Moves, adds and changes are easy to complete in a system built for upgrade in live environments. Being open is critical too. OpenScape Xpert is built on open industry standards. It ll seamlessly integrate with your third party IP PBX, and command and control solutions. So migration is easy. And because it s SIP based, you can extend telecoms functionality to Voice over IP (VoIP) and SIP Trunking, as well as adding productivityenhancing unified communications features. But it s not just IP where we make the difference. OpenScape Xpert supports multiple communications channels, including radio or analogue. So however you need to get in touch, you can. Every component reliable Built for fault-free 24/7/365 operation, and supporting systems updates without downtime, OpenScape Xpert is massively resilient. Every single component can be doubled up and made fully redundant. Not only that, thanks to New Distributed Server Architecture Step2 (NDSA2) you can deploy multiple System Managers in a single OpenScape Xpert implementation. And that significantly increases the resilience of the entire system. Which matters. You want to be handling the emergency, not having one yourself. OpenScape Xpert balances dramatic, productivityenhancing features with the security and reliability required of a time sensitive, mission critical system. 7

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9 OpenScape Xpert Indepth OpenScape 6010p is a state of the art IP turret solution minimizing desktop footprint and maximizing communication efficiency. It s fast: 1-button access to concentrated querying and display of incoming and parked calls (prioritized call queue). It s comprehensive: a complete range of communications modes and channels; ringdowns, shoutdowns, intercom, broadcast, radio connectivity - to reach the one or many individuals you need, when you need them. It s multimedia: delivering IPTV and radio sound channels to speakers, handset or headset. It s trackable: an instant customer record pop-up, based on Caller ID, with inbound call logging and automatic redial for missed calls. The technology: INTEL Atom N GHz single core CPU High resolution & contrast 10.4 touchscreen Up to 4 handsets and 24 speaker channels per turret Redundant LAN ports (2) and USB v2.0 ports (6) No fan or hard drive for silent, low energy operation 9

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11 Tailored to your needs We re serious about delivering high quality incident management. So every OpenScape Xpert deployment is tailored to your specific command and control environment. To do this, we offer the most complete approach to designing, implementing, maintaining and operating your solution wherever you need it. A global team of expert consultants, architects, project managers and engineers utilize best practices and offer a Professional Services portfolio that adds massive value to dispatch organizations of all sizes and complexities. Upfront advisory services. We assess your existing infrastructure, operational strategy and business goals to determine short-term and long-term needs. Then we design an OpenScape Xpert solution that s tailored to your organization s size and complexity. Reduce risk and meet project deadlines. Every second counts, and not just in live deployment. Getting there within your deadlines is crucial too. That s why we provide highly skilled and experienced consultants who understand the dispatch business, and can guide you through all phases of your implementation. Knowledge transfer. OpenScape Xpert is easy to use and manage, but you need to get going from day one. Our knowledge transfer and mentoring services not only ensure smooth and successful operations, they train your teams in how to get the most out of this sophisticated, easy to use system. Simplifying networks, accelerating communications Offering lightening quick and fully compliant command and control conversations, OpenScape Xpert is everything you need to maximise the capabilities of your dispatchers. And it s an easy move to Unify. Set up and maintenance is dramatically simplified. Moves, adds and changes are faster, and the system is designed to be fully supported in live operation. With low total cost of ownership a priority, consolidating voice and data traffic on your corporate IP network dramatically reduces complexity. You can cut the number of costly analogue trunks to the network carrier, while SIP trunking reduces basic telecom and long distance charges. And, thanks to our soft-client capabilities, you get most of OpenScape Xpert s functionality on a standard Windows laptop. So when you re responding to an incident, and every second counts, it s good to know you can count on OpenScape Xpert. 11

12 About Unify Unify is one of the world s leading communications software and services firms, providing integrated communications solutions for approximately 75 percent of the Fortune Global 500. Our solutions unify multiple networks, devices and applications into one easy-to-use platform that allows teams to engage in rich and meaningful conversations. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, and enhances business performance. Unify has a strong heritage of product reliability, innovation, open standards and security. unify.com Copyright Unify Software and Solutions GmbH & Co. KG, 2016 Mies-van-der-Rohe-Strasse 6, Munich, Germany All rights reserved. The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.