IP Telephony in the Enterprise Network

Transcription

1 Product Applications IP Telephony in the Enterprise Network Intelligent Infrastructure for Converged VoIP Applications

2 Product Applications Intelligent Telephony The Changing Role of Voice in Today s Enterprise When is your voice service more than just a phone call? When it is made from your PC with a click of the mouse.when it is accompanied by video that actually shows that amazing new product you are pitching.when it is made to a sales office in Tucson, and answered by your sales rep, on the road in Chicago. Voice over IP is, in the most basic definition, the digital delivery of voice services over an IP network. But VoIP s powerful capabilities make it far more than a cheap way to route phone calls.the real excitement of VoIP is the change it brings in how you do business, and in the dramatic productivity gains that VoIP convergence brings. Making a call is just the starting point. Allied Telesyn s VoIP solution combines the Sphericall voice management system and desktop interface, from partner Sphere, with our own Intelligent Networking products. The result is a solution that combines Sphere s VoIP innovation with the intelligence and value derived from Allied Telesyn s two decades of IP experience. Conforming to all industry-standard VoIP protocols, Allied Telesyn VoIP is capable of scaling up to 20,000+ end points, lets you customize applications for any environment, and allows partial or hybrid deployment putting Intelligent IP telephony where it offers the most benefit and the best long-term ROI. The Allied Telesyn VoIP Solution goes a step further in terms of delivering advanced services and user control. In addition to traditional IP handsets and analog phones, a simple program (GUI) on each PC lets users access advanced calling features like conferencing, forwarding, Caller ID, e911, and one-touch dialing all at the click of a mouse.the VoIP software also The Sphericall Desktop is the graphical user interface of the VoIP system. It provides call control, advanced telephony and video and system management, all at the click of a mouse. Each desktop communicates back to the Sphericall Manager in a central server. The brain of the VoIP system, the Spherical Manager can support up to 22,000+ phones at once. powers advanced user-to-user tools such as desk-to-desk video, text messaging, and the ability to see, at a glance, which coworkers are currently in their office and available to take a call. These VoIP solutions reduce overhead and capitalize on a geographically diverse labor force by enabling virtual offices and mini-call centers among teleworkers or branch offices. Intelligent IP Telephony is also a key tool for building long-lasting competitive advantages, as VoIP multimedia tools improve customer service and streamline peer-to-peer communication. The Allied Telesyn VoIP solution has been designed with a breadth of switching, routing, and voice gateway products to meet the needs of large and small organizations, alike. All our products are engineered to provide % availability and Allied Telesyn VoIP uses QoS features like DiffServ and CoS to improve routing and aid WAN performance. For core switching and non-blocking performance, the SB4000 series chassis provides redundant management and power modules and all switches support redundant links/routes and protocols like rapid spanning tree (RSTP) and virtual router redundancy protocol (VRRP), ensuring that your mission-critical systems remain available. Allied Telesyn s IEEE 802.3af PoE (Power over Ethernet) switches supply power through switch ports and do not take up any more rack space then a standard switch. With high-performance and simple deployment, Allied Telesyn s VoIP Solution delivers dramatic cost-savings over competitive and legacy systems. And with exponential productivity gains and new capabilities, Allied Telesyn s VoIP solution is certain to change the way your company uses voice, forever. Page 1 Intelligent Telephony

3 Benefits High Availability Any outage that can result in loss of voice services must be minimized to at least.001% probability. There is no over-stressing the importance of keeping voice systems available. And availability of other everyday services can be just as important to smooth day-to-day operation and user satisfaction. Applications like IP surveillance cameras, , data, and video multicasting all benefit from a more available central network. Allied Telesyn s intelligent network for IP telephony makes 24/7/365 availability a top priority with a feature set that maximizes uptime and emphasizes redundancy in the event of a primary system failure. Key availability features include: Complete E911 & Emergency Features, Layer 3 Intelligence, Link Aggregation Redundancy,Trigger Facility and Hardware Redundancy Security Keeping your voice communications safe from the same threats that can impact your data network is a key consideration when making the choice to implement a VoIP solution. In a world plagued with hackers, identity theft and espionage, security is a more critical issue than ever before. Organizations must be highly sensitive to issues of safety and privacy, and security breaches can be damaging. The Allied Telesyn intelligent network for IP telephony helps to minimize these risks by providing the following security features: Stateful Inspection Firewall, Encryption,VPNs, IP Filtering, and User Authentication Performance Network congestion is the bane of good service in a converged network. On every level of voice networking, performance is a vital part of the IP telephony end user experience. The Allied Telesyn intelligent network not only helps to keep applications running smoothly and quickly, but it lets you prioritize which applications are the most important, in peak times. Here are some of the ways we manage it: QoS, Non-blocking Architecture, Multicasting, and Rate Management GOALS Allied Telesyn s strategy for voice, video, and data infrastructure is designed with the following end-result objectives in mind: 1 Control Costs Protect long-term ROI, share resources, and reduce operating costs. 2 Converge Systems Simplify infrastructure by running voice, video and data over IP. 3 Share Information Provide constant communication among departments and locations. 4 Stay Available Ensure disaster recovery and keep critical systems running 24/7/ Maximize Security Protect against incursion, snooping or theft. 6 Offer Options Improve user experience with new applications and services. 7 Build Consensus Provide simple solutions everyone can understand and support. 8 Improve Quality Control performance for voice, video, data and other critical services. 9 Work Smarter Increase efficiency and collaboration. 10 Build a Foundation Accommodate future growth and changes. Intelligent Telephony Page 2

4 Benefits Manageability Managing converged network services can be daunting. A wide spectrum of technologies, operating styles, and diverse user needs contribute to the need for ongoing customization and flexibility of design. Allied Telesyn VoIP incorporates the Sphericall Desktop, a powerful GUI that enables users to control and customize voice, video and data, from one simple, easy interface. Intelligent networking makes back-end management just as simple with the following features: Network Management System (NMS), End-to-end Ethernet, SNMP Management, Direct Management, Authentication, Point and Click Call Control and Provisioning Adaptability Long-term value is a key benefit of Allied Telesyn s intelligent networks, with cost-effective choices for immediate results and long-term ROI. Allied Telesyn s VoIP telephony features scalable, modular architecture for changing requirements or growth, and protocols are standards-based for technology evolution. Allied Telesyn is known for its high-value solutions, and the Allied Telesyn Intelligent VoIP network is another strong illustration of that principle. Features include: Extensive Scalability, Routing Intelligence, Link Aggregation, Standards-based, Support for End-Point Diversity Product Flexibility Allied Telesyn s networking products also provide many non-protocol related adaptability features including: Chassis-based Switches NSM (Network Services Module) Modular Uplinks GBIC (GigaBit Interface Converter) Interfaces Modular WAN Interfaces Modular Software Evolving Operating System (AlliedWare ) SOLUTION HIGHLIGHTS > Industry-standard servers > Multiple end-point choices > IP and analog phone support > Flexible PSTN connectivity > Incremental legacy PBX migration > On-demand conference bridging > Integrated voice mail > Industry standard protocols > Fully resilient architecture > Integrated desktop software > Stateful Inspection Firewall > Quality of Service (QoS) > Multicasting > User authentication > IP filtering > Direct management > Link aggregation redundancy > Non-blocking architecture > SNMP Management > Voice & video messaging > Complete E911 & emergency features > Integral Unified Messaging > Informal call center functions > Phone-less attendant station > Voice network performance reports > Supports pure trunking for PBX migration > VoIP equipment auto-discovery > Layer 3 Intelligence > ASIC performance > VPN technology > Trigger facility > Hardware redundancy Page 3 Intelligent Telephony

5 Intelligent IP Telephony Infrastructure Remote User w/ Soft Phone WAN Telephone Company MeetingHub Remote Offices AT-RP24i COHubs Sphericall Manager Servers PhoneHubs DMZ AT-WA7400 AT-SB4000 AT-SB4000 DMZ AT-WA7400 IP AT-8948 IP IP Fax Telephone AT-WCC200G Intelligent Telephony Page 4

6 Products This suite of proven, standards-based VoIP infrastructure solutions is optimized to provide cost-reduction, simplification, and productivity enhancement, without compromising security, reliability, or return on investment. VoIP Networking Infrastructure AT-8948 The AT-8948 provides unmatched intelligence at the access edge of the network. The AT-8948 is designed to keep latency to an absolute minimum and support the industry's most comprehensive set of Quality of Service features for access edge connectivity. Supports IPv6. End Points Sphericall Desktop Sphericall Desktop is the graphical (GUI) application that provides traditional PBX call control to the individual desktop, as well as video telephony and softphone capabilities. Residing on the individual PC, this easy-to-use visual interface to the IP PBX lets users directly access VoIP features such as one-click calling, online directory, call transfer, presence detection, video messaging and on-demand conference bridging. Synchronize with enterprise tools such as Exchange or Outlook, or set up calls to follow you to your cell phone, pager or remote office. Other Key Products AT-SB4000 Series Highly redundant Layer 3 chassis-based switches with advanced QoS features AT-8848 High port-density Layer 3 switch with advanced QoS features and two GBIC bays AT-RP24i Fixed L3 fast Ethernet switches with Gigabit uplink options and NSM bay for WAN interface connectivity AT-RG613 Gateway with 3 LAN ports, 2 FXS ports, and fiber or copper WAN port IP & Analog Phones Allied Telesyn VoIP supports a wide variety of currently available handsets, both IP and Analog. VoIP Call Management Sphericall Manager The intelligent software brain of the Allied Telesyn VoIP system, the Sphericall Manager enables VoIP call control, advanced telephony and video features to the enterprise desktop. Distributes call-processing services over your broadband network, supporting up to 22,000+ phones simultaneously. Page 5 Intelligent Telephony

7 VoIP Gateways CO Hub The COHub gateway lets your VoIP network work seamlessly with the Public Switched Telephone Network (PSTN) or a legacy PBX via a digital trunk.the COHub links your legacy phone service/pbx and your data network hardware, allowing you to place and receive calls from non-voip numbers. BranchHub Designed for small sites and branch offices, the BranchHub provides the combined functionality of the CO Hub and Phone Hub on a lesser scale. It sits between legacy phone service, analog devices, and data network hardware, connecting analog endpoints with the rest of the Sphericall system and allowing calls to local non VoIP numbers while still using an IP based voice network. BranchHub connects up to six regular phone lines, twelve phone sets and the broadband data network. AT-SPHERE-CH /100 PhoneHub The PhoneHub gateway connects analog phones and fax machines to your data network hardware. Each gateway lets you use up to 24 standard (non-voip) phone sets over a VoIP infrastructure. The Phone Hub gateway delivers dial tone, line power and advanced calling features up to 2000 feet away, all over standard phone wiring. AT-SPHERE-BH /100 MeetingHub The MeetingHub is a VoIP conference bridge for up to 60 participants. It works in conjunction with other Allied Telesyn VoIP equipment, letting organizations avoid costly 3rd party conferencing services for multiple concurrent conferences. MeetingHub connects to a switch anywhere on the network. 9 Rack-mountable unit with one Ethernet 10/100 network connection and G.711 voice encoding supported. AT-SPHERE-PB1230 AT-SPHERE-PB /100 (12 sets) 10/100 (24 Sets) AT-SPHERE-MH /100 Intelligent Telephony Page 6

8 USA Headquarters North Creek Parkway Suite 200 Bothell WA USA T: F: European Headquarters Via Motta Chiasso Switzerland T: F: Asia-Pacific Headquarters 11 Tai Seng Link Singapore T: F: Allied Telesyn Inc.All rights reserved. Information in this document is subject to change without notice. All company names, logos, and product designs that are trademarks or registered trademarks are the property of their respective owners. US592 Rev. B