Office of Information Technology Strategic Planning Process June 2012

Size: px
Start display at page:

Download "Office of Information Technology Strategic Planning Process June 2012"

Transcription

1 Office of Information Technology Strategic Planning Process June 2012 Marc Hoit, Ph.D. Vice Chancellor for Information Technology North Carolina State University

2 Office of Information Technology Strategic Planning Process June 2012 Table of Contents Executive Summary 3 Information Technology: The Pathway to NC State s Future 5 OIT Strategic Principles 5 OIT Major Strategic Initiatives 6 Infrastructure 6 Automation and Foundational Services 7 Research 8 Campus Technology Services and Support 8 IT Challenges 9 OIT Strategic Investment Priorities 10 OIT Initiatives Supporting NC State s Strategic Plan 11 Office of Information Technology Strategic Planning Process Office of Information Technology Strategic Planning Process June 2012 Page 2

3 June 2012 Executive Summary Formed in November 2007, NC State s Office of Information Technology (OIT), the university s central IT organization, initiated a three-phase Strategic Planning Process to improve the use of information technology as a driver for change for the university. This planning process enters its final stage with an anticipated launch this summer of a comprehensive and collaborative NC State Strategic IT Plan. The Strategic Planning Process is another significant step in OIT s efforts and challenges to create strategic IT goals and underlying structures, tools and systems to help manage the university s complex IT environment today and in the future. OIT Strategic IT Principles In tandem with the Strategic Planning Process, OIT leadership established strategic IT principles that can serve as the foundation for developing and executing a progressive technology strategy for the university: Provide better IT support, services, systems and resources for the campus community to achieve the mission of the university. Provide more flexible tools, including database systems and software applications, to support the university financial and business processes. Balance central versus distributed IT efforts in the creation, support and evolution of all campus IT services. Balance the Build, Buy or Outsource decision for the selection of major IT products, systems and applications. Provide a safe, secure and operational IT foundational infrastructure for current and future technological systems and services. Develop industry partnerships to position the university as a research connection for industry as well as IT development and testing. OIT Major Strategic Initiatives Employing its strategic IT principles, OIT continues to modernize its network and communication infrastructure as well as its major systems and applications. From the recent data center cooling and equipment enhancements to the 10 Gb/s campus backbone to the campus Student Information System upgrade this fall, etc., IT aids research, drives innovation, enhances the classroom experience and improves employees work processes. These and other systems and services will serve as the groundwork for the new comprehensive IT Strategic Plan. IT Challenges OIT faces two major challenges that impede current and future IT progress on campus: the aging of the university s primary data center facilities, which house mission-critical systems, applications and data, and a shortage of experienced and knowledgeable IT personnel. New Data Center - Growing demands for increased operational efficiency, energy conservation, data security, and fiscal prudence make the need for a new data center at NC State urgent. The university s central data facilities are at capacity in terms of cooling, power and space, and incremental improvements made in both facilities are not sufficient to sustain existing and anticipated computing resource needs for the campus. Current estimates for a new data center range between $10 and $13 million. Office of Information Technology Strategic Planning Process June 2012 Page 3

4 Personnel OIT needs at least eight additional personnel in specific functional areas to provide expertise, coding, and business analysis in order to convert business needs into application environments. Anticipated funding for each position will be in the range of $125,000 per person with a total needed of $1,000,000 annually. The positions would be distributed as follows: One business analyst ($125,000), one senior developer ($125,000) and one operations and systems specialist ($125,000) for the expansion of identity management. One business analyst ($125,000) for the expansion of imaging. Three developers ($125,000 each for a total of $375,000) and one operations and systems specialist ($125,000) for the expansion of data marts. Notwithstanding these IT challenges, OIT strives to continue its mission to provide nimble, effective, efficient and collaborative IT services, solutions and strategies in a timely and helpful manner. OIT aims to support NC State s academic and business functions, its mission as NC s flagship university for science and technology, and its vision to emerge as a preeminent technological research university. Office of Information Technology Strategic Planning Process June 2012 Page 4

5 Information Technology: The Pathway to NC State s Future This summer, the Office of Information Technology (OIT) and members of the newly developed IT Governance Structure will launch the final stage of a three-phase Strategic Planning Process to provide a framework for the university s IT environment. This will be a concerted effort to develop a comprehensive campus IT Strategic Plan to support the mission, vision and goals of the university. OIT s Strategic Planning Process began with the merger of the two former central administrative and academic IT units in November 2007 and the appointment of Dr. Marc I. Hoit as the university s first Vice Chancellor for Information Technology and Chief Information Officer (CIO) in September Since then, OIT has strived to incorporate some fundamental shifts in its internal operations to improve the use of information technology as a driver for change. Some of these shifts have developed into strategic principles with underlying building blocks - IT structures, tools and systems - that will serve as a foundation for the new IT Strategic Plan. OIT Strategic Principles Provide better IT support for the campus community to achieve the mission of the university OIT is committed to providing IT systems and resources to help all NC State students, faculty, and staff members to study, work, and participate in today s interconnected global community. In partnership with campus stakeholders, OIT designs and delivers services, systems and resources to advance both the academic mission and the efficient administrative functioning of the university. Provide more flexible tools to support the university OIT supports a large number of university financial, business, research and teaching processes. These processes depend upon major database systems and software applications, which OIT deploys and manages. OIT is constantly developing new systems and modernizing others as advances in information technologies make new efficiencies and capabilities possible. Balance central versus distributed IT efforts OIT provides central IT services that support and impact users across the entire campus. Colleges and departmental services, however, provide more custom and localized services whose scope is often limited to a particular organization. While both provide invaluable IT services, the key is to develop partnerships between central and distributed services to share in the creation, support and evolution of all IT services. The development of the IT Governance structure as well as the development of a new campus IT Strategic Plan will help IT personnel work together to create such a balance. Balance the Build, Buy or Outsource decision OIT has established a practice that requires IT task committees to develop multi-option solutions along with pros and cons for the selection of a major IT product, system or application. Whether OIT builds or buys them, some services are critical to the university s mission and future, and OIT will need to maintain the expertise and service functions internally. Other services, such as cloud services (Software as a Service), are more commoditized, and OIT can better support the university needs through outsourcing. An open-source solution is also a strong component of OIT s service portfolio, and OIT will utilize this solution where sufficient tools are available. Office of Information Technology Strategic Planning Process June 2012 Page 5

6 Providing safe, secure and operational IT foundational infrastructure OIT provides core campuswide resources that serve as the necessary foundation for current and future technology systems and services. Other services that meet campus needs are built upon this infrastructure. As the technology landscape gets more complex, OIT must work with the campus community to provide a secure IT environment and to comply with various regulations and standards. Develop industry partnerships OIT s goal is to position the university as a research connection for industry as well as an IT development and testing environment. These partnerships will include shared development, funding, security and privacy issues as well as an exchange of expertise and interaction with the student population. OIT Major Strategic Initiatives From the data center cooling and equipment enhancements to the 10 Gb/s campus backbone to the campus Student Information System upgrade, IT aids research, drives innovation, enhances the classroom experience and improves employees work processes. Infrastructure Data Center Improvements - NC State s centrally provisioned IT services are dependent on the operation of its two primary data centers Data Center I (DC 1) in the 60-year-old Hillsborough Building and Data Center II (DC 2), built in 2005 in Admin Services III. Because of the aging infrastructure in DC 1 and lack of cooling resiliency in DC 2, OIT is nearing a decision point on how to handle campuswide IT growth and consolidation needs. OIT also continues to evaluate campus services that can be more efficiently provided by off-site ( cloud-based ) hosting providers. The data centers, which house mission-critical systems, applications and data, are at capacity in terms of cooling, power and space. To extend the life of the centers, OIT made a number of incremental improvements within the fiscal year. In Data Center I, OIT completed a new cold-aisle / hot aisle configuration to enhance cooling efficiency and began a second phase of the same process. When completed, this process will effectively utilize all available power and cooling. In Data Center 2, 19 cooling doors were installed to facilitate higher density rack configurations. This updated cooling strategy allows for the anticipated growth in the high-density computing provided by the Virtual Computing Lab and High Performance Computing. These incremental improvements facilitate extracting additional operating value from previous investments but are not sufficient to sustain existing and anticipated computing resource needs for the campus. Campus Network Infrastructure - OIT has recently upgraded the campus network backbone including data centers to support up to 40Gb/s of network traffic. The architecture chosen maximizes flexibility so that OIT can maintain a cost-efficient yet effective network by providing a right-sized network connection to the end-user ranging from 100Mb/s sufficient for most general use up to 10Gb/s for specific bandwidth-intensive needs. This summer, OIT is also upgrading the campus wireless infrastructure to the latest n standard, allowing the potential for up to 300Mb/s connections, compared to only 54Mb/s today. This is particularly important as OIT has seen the number of wireless devices continue to climb. Beginning this spring, there are routinely more wireless than wired devices connecting to the campus network. Altogether, the campus network now supports connectivity for more than 120,000 devices, which is almost three times the number of devices connected only a few years ago. Office of Information Technology Strategic Planning Process June 2012 Page 6

7 Security Framework - To comply with the recommendation from the University of North Carolina General Administration (UNC-GA), NC State and other UNC system colleges and universities are developing a comprehensive security framework based on ISO information systems standards. On behalf of the university, OIT is conducting a gap analysis to determine the additional documentation necessary to comply with the ISO sections: asset management, human resources security, physical and environmental security, communications and operations management, asset control, information security incident management, and business continuity management. The gap analysis is due to UNC-GA by July 1. Upon completion, the security framework will provide the means to secure university assets and information as well as provide consistent guidelines for internal and state auditors to follow. Automation and Foundational Services Enterprise Resource Planning (ERP) Systems - In October 2012, OIT will split the combined Student and the Human Resources Systems into two individual systems, in conjunction with the upgrades to version 9, in order to maintain vendor support. The Student Information System (SIS) 9.0 upgrade will feature an enrollment wizard and an advisor dashboard. In addition, OIT will partner with other campus IT units such as the College of Engineering Web Development Team to provide mobile support for SIS for functions such as class schedule and grade tracking. The Human Resources System 9.1 will offer a new workflow for the employee hiring process. Both the HR System and the Financial System will be enhanced to support the improved business processes being implemented within the new Business Operations Centers. All three ERP systems - SIS, HR and Financial - will provide increased workflow capabilities to facilitate electronic approvals and eliminate paper-based signatures, and will provide expanded integrated imaging capabilities to eliminate the need for multiple hard copies. Identity Management - OIT recently re-energized its efforts to collaborate with the colleges and units across campus to launch a comprehensive identity management program. OIT will replace the university s existing aging infrastructure with the Oracle Identity Management Suite. The entire project is anticipated to be completed by June Identity Management will benefit NC state by: o Identifying the attributes that are important in all university business processes and ensuring that everyone is using a common definition of those attributes. o Improving security and privacy by only sharing what is necessary about an individual and when it is necessary to share it. o Allowing efficient sharing of resources within university applications and systems as well as beyond the university at sites such as research.gov. o Streamlining the integration of new university processes. Streamlining File Storage - Currently, OIT provides a variety of file storage systems to campus consumers. While there is no single file system that will meet all needs, OIT is working with key campus stakeholders to identify critical needs and to reduce the overall number of file systems hosted locally. With the sharp decrease in costs, cloud storage services, such as Google Drive, have become increasingly attractive and easier to use on a variety of computing platforms. OIT is in the process of eliminating its Novell file storage and has invested in a new environment named NCSU Drive. AFS file space continues to be used, particularly for back-end storage. University Communications Partnership - OIT and University Communications are spearheading a multi-step effort to develop an effective, core internal communications system to enhance the distribution and impact of internal community communications. OIT will lead two of Office of Information Technology Strategic Planning Process June 2012 Page 7

8 Research these efforts: a formalized process for major internal campus communications and a unified central campus calendaring system based on Google Calendar. University Communications will direct a review of The Bulletin, NC State s internal faculty and staff newsletter to determine how this staff communication channel can be maximally effective and will also develop a Communicator s Toolbox, a comprehensive listing of campus communication resources. HPC and VCL - OIT is reaching out to the campus to initiate and participate in faculty research and to increase its efforts to provide expertise, infrastructure management and other support for researchers. OIT has expanded the utilization of High Performance Computing (HPC) and the Virtual Computing Lab (VCL) to provide more support for faculty while developing leading-edge cyber infrastructure models for networking, visualization and analytics. Through April, the VCL has had more than 180,000 reservations this fiscal year, using more than 925,000 hours by nearly 16,000 unique users. Through March 2012, HPC service had delivered 9.5 million CPU hours for 124 projects and 536 unique users. NCB-Prepared - Through NC State s VCL, OIT continues to provide the cloud computing infrastructure for the North Carolina Bio-Preparedness Collaborative project, which provides a statewide research system to quickly detect and analyze biological threats to public health and safety. With NCB-Prepared funding, OIT has enhanced its hardware capabilities to handle increased data throughput as well as incorporated NCB-Prepared requirements in the VCL development work. CentMesh - NC State's Centennial Campus implemented one of the country's first large-scale, outdoor, experimental wireless networks using open source software. The Centennial Outdoor Wireless Mesh Network Testbed for Research and Education (CentMesh) began operating in February of 2012 and is made up of 14 wireless access points located strategically throughout campus. OIT re-designed much of the existing Centennial Campus outdoor wireless coverage and partnered with the Institute for Next Generation IT Systems, its constituent Open Systems Collaboration and Research Lab, and the Secure Open Systems Initiative in the installation and maintenance of the CentMesh network. Campus Technology Services and Support Business Intelligence Portal / Data Marts - OIT, working in partnership with SAS, is helping to develop projects that gather and mine data from many disparate university resources (e.g. Student Information Systems, Financials, Human Resources, Research, Advancement, etc.) to provide meaningful analysis and to help the campus make intelligent business decisions and improve academic success. Finance and Business has provided funding for two positions within OIT Enterprise Application Services (EAS) to begin the process of developing a Business Intelligence Portal. Web Hosting - At the start of the fiscal year, OIT began offering a new Web Hosting Service that provides campus units a more cost-effective option to host their Web presence and to increase their flexibility and speed of deploying dynamic, database-driven website applications. OIT will continue to offer Web services support. Classrooms - OIT is providing a centralized sustainable model for technology support of many of the university's general purpose classrooms and has developed an accessible interface for Office of Information Technology Strategic Planning Process June 2012 Page 8

9 technology equipment in those classrooms. ClassTech now supports more than classrooms and many other non-110 learning and administrative spaces. Additionally, OIT and Distance Education and Learning Technology Applications (DELTA) are co-developing a lecture capture service for on-campus classes using the Mediasite Rich Media capture system. Mediasite recorders have been installed in approximately 45 classrooms and are now being used to capture course content for student review. OIT will develop and implement a strategy that allows these recorders to be used in classrooms without an operator. Google NC State - To provide campus with a unified and calendaring system, the university outsourced its services to Google Inc., providing significant savings and new services to collaborate, communicate and educate. Last November, OIT completed the migration of employee accounts to Google NC State, bringing the entire campus community onto the new and calendaring platform. In addition to these services, users received an array of collaborative tools, including Google Docs, Google Sites, and Google Talk. They are currently able to opt in to Google Drive, a replacement for Google Docs, which will provide them with 5 GB of storage space and the ability to access their files wherever they are stored - on the Web, hard drive or mobile device. Help Desk & Managed Desktop - The NC State Help Desk recently transitioned to a new Call Center model with a new student-staffed Tier 1 component of the Help Desk. This new model provides improved availability of agents and reduce customers wait times. For the time period of July March 2012, 91.65% of calls to the help desk had no waiting time. The number of students, faculty and staff using the OIT Walk-In Center (WIC) continues to grow. The WIC is seeing a 21% increase in the number of unique visitors per month from the previous year. OIT is also transitioning more than 3,000 employees from the current Novell-based environment to the new OIT Managed Desktop Environment, which uses the Windows 7 operating system. The new environment enhances OIT's ability to support client workstations at scale, while providing more file space to users. The project will be completed early IT Challenges As information communication technologies advance, OIT must continue to modernize its network and communication infrastructure and major database systems and applications. However, the university s aging central data facilities, which house mission-critical systems, applications and data; cyber security threats; and limited staff resources are real and viable threats to the reliability of the university s business functions. Data Centers - For many years, NC State has recognized that a new physical data center is vital to the continuing mission of the university and necessary for maintaining its role as the state s flagship university in science and technology. Consideration had been given to incorporating such a facility into a future engineering building; however, growing demands for increased operational efficiency, energy conservation, data security, and fiscal prudence make the need for a new data center urgent. As mentioned previously, the university s two primary data centers are at capacity in terms of cooling, power and space. Due to the lack of centrally-available data center capacity, many NC State colleges and departments do not have cost-effective and secure options for server and data storage. As a result, numerous server rooms have proliferated around campus. NC State needs a replacement data center and a physical facility strategy to address the growth and consolidation of all of its IT computing services. Cyber Security - One of the most serious IT security threats the university faces is a cyber attack against its campus network, applications and data. The threat from cyber-security incidents is Office of Information Technology Strategic Planning Process June 2012 Page 9

10 three-fold. First, compromised computers can make systems unreliable or unavailable for processing of normal work such as operational support of the university or development and testing of new capabilities. Secondly, staff time and the dollar cost to recover from the attack can delay or redirect strategic IT projects. Recovery costs from a breach can cost millions of dollars. Thirdly, reputational costs associated with breaches are an additional expense, and such breaches are very likely in a higher education context. According to privacyrights.org, educationrelated organizations accounted for 31% of all breaches logged from 2005 through More than 12.4 million students and their records were potentially compromised in 324 events. As cyber threats and attacks increase over the Internet, so does the need for proactive measures and sufficient financial resources and staff to implement appropriate controls for the protection of mission-critical systems, applications and data. OIT security staff must be adequately trained on how to detect, respond to, and prevent cyber security threats and attacks, and the campus community must be continuously educated on the dangers of cyber security threats, including how to recognize and guard against them. Personnel - The current and previous years budget reductions continue to impact IT resources both funding and personnel. OIT s portion of the mandated campus budget reductions this fiscal year resulted in the elimination of FTE, which had a significant impact on its services it provides. A number of services Help Desk hours, consulting and Web services, classroom design support, and administrative support have been reduced; data centers have less staff coverage; security services have been impacted; upgrades, enhancements and new services have been delayed, and necessary equipment refreshes have been postponed. Additionally, as the IT job market appears to be improving, OIT is at an even greater disadvantage with regard to offering competitive salaries and benefits to retain and recruit adequate staff talent for its complex scope of services and to provide staff training on IT security, new technologies and existing systems. OIT Strategic Investment Priorities As NC State has transformed into one of the nation s top land-grant research institutions, technology has led the way. Investing in IT resources is one of the single most important decisions NC State can make. A state-of-the-art data facility as well as experienced and knowledgeable IT personnel will make it possible for the university to continue to develop innovative IT solutions. Technical staff to support key priorities At least eight additional personnel are needed in diverse functional areas to provide expertise, coding, and business analysis in order to convert business needs into application environments. The positions would be distributed as follows: One business analyst ($125,000), one senior developer ($125,000), and one operations and system specialist ($125,000) for the expansion of identity management. One business analyst ($125,000) for the expansion of imaging. Three developers ($125,000 each for a total of $375,000) and one operations and systems specialist ($125,000) for the expansion of data marts. Total Request: $1,000,000 New Computing Resource Center There are studies underway to develop architecture for a new campus data center to facilitate the migration of services out of the aging Data Center 1, to provide growth and consolidation of unit and college services, and to support the migration of appropriate services into developing cloudservice architectures. Associated Costs: ~$10-$13 million Office of Information Technology Strategic Planning Process June 2012 Page 10

11 OIT Initiatives Supporting NC State s Strategic Plan OIT s mission is to provide nimble, effective, efficient, and collaborative IT services, solutions and strategies in a timely and helpful manner that assists the university, state and nation in achieving their strategic goals. Since 2009, OIT has been working on a three-phase Strategic Planning Process to provide a framework for the university s IT environment. The attached chart illustrates how OIT s strategic IT principles and underlying initiatives align with the goals of The Pathway to the Future: NC State s Strategic Plan. Office of Information Technology Strategic Planning Process June 2012 Page 11

12 OIT Strategic Principles Provide better IT support for the campus community to achieve the mission of the university OIT Initiatives Supporting NC State's Strategic Plan UNIVERSITY GOAL 1: Enhance the success of our students through educational innovation. UNIVERSITY GOAL 2: Enhance scholarship and research by investing in faculty and infrastructure. UNIVERSITY GOAL 3: Enhance interdisciplinary scholarship to address the grand challenges of society. UNIVERSITY GOAL 4: Enhance organizational excellence by creating a culture of constant improvement. UNIVERSITY GOAL 5: Enhance local and global engagement through focused strategic partnerships. OIT Key Strategic Initiatives Provide additional personnel in diverse functional areas to provide expertise, coding and business analysis in order to convert business needs into application environments. Goals Start Year FY11 FY12 FY13 Ongoing Investment Priorities Provide a centralized sustainable model for technology support of many of the university's general purpose classrooms. Transition to a new Help Desk Call Center model with a new student-staffed Tier 1 component of the Help Desk, which provides improved availability of agents and a reduction in customers wait times. Provide a new Web Hosting Service that provides campus units a more cost-effective option to host their Web presence and to increase their flexibility and speed of deploying dynamic, database-driven website applications. Develop projects (Data Marts) that gather and mine data from many disparate university resources to provide meaningful analysis to help the campus make intelligent business decisions and improve academic success. Transition more than 3,000 employees to the new OIT Managed Desktop environment, which utilizes the Windows 7 operating system and provides more file space to users. OfficeofInfromationTechnologyInitiativesSuportingNCState's StragicPlan 1

13 Provide more flexible tools to support the university Balance central versus distributed IT efforts Balance the Build, Buy or Outsource decision Identify critical file storage needs and reduce the overall number of file systems hosted locally. Co-lead with University Communications a multi-step effort to develop an effective, core internal communications system. Split the combined Student and the Human Resources Systems into two individual systems, in conjunction with the upgrades to version 9 in October Construct a new data center to address increased operational efficiency, energy conservation and data security. Help the university move to modern IT constructs such as cloud services. Upgrade the campus network backbone including data centers to support up to 40 Gb/s of network traffic. Completed Spring Upgrade the campus wireless infrastructure to the latest n standard. Launch a comprehensive identity management program to replace the university's existing aging infrastructure with the Oracle Identity Management Suite. Develop a IT Governance Structure for campus. Project was launched fall 2010 and completed fall of Develop a comprehensive and collaborative campus Strategic IT Plan. Require task committees to develop solution options (pros and cons) for major IT product, system or application purchases. OfficeofInfromationTechnologyInitiativesSuportingNCState's StragicPlan 2

14 Providing safe, secure and operational IT foundational infrastructure Develop industry partnerships Use open source solutions where sufficient tools are available. Migrate employee accounts to Google NC State. Develop a comprehensive security framework based on ISO information systems standards to comply with the UNC-GA recommendation. Educate campus community on how to recognize and protect themselves from cyber security threats. Train security staff on how to detect, to respond to and to prevent cyber security threats and attacks. Expand the utilization of High Performance Computing (HPC) and the Virtual Computing Lab (VCL) to provide more support for faculty, while developing leading-edge cyber infrastructure models for networking, visualization and analytics. Provide the cloud computing infrastructure for the North Carolina Bio-Preparedness Collaborative project, which detects and analyzes biological threats to public health and safety. Collaborate on the implementation of the Centennial Outdoor Wireless Mesh Network Testbed for Research and Education (CentMesh), one of the country's first large-scale, outdoor, experimental wireless networks using open source software. OfficeofInfromationTechnologyInitiativesSuportingNCState's StragicPlan 3

Wheaton College Technology Plan 2016-2019

Wheaton College Technology Plan 2016-2019 Wheaton College Technology Plan 2016-2019 Introduction Technology touches everyone, to some degree, in their personal, academic, and professional lives. Embracing appropriate technologies in support of

More information

2015 ANNUAL REPORT CHIEF INFORMATION OFFICER UNIVERSITY OF VIRGINIA

2015 ANNUAL REPORT CHIEF INFORMATION OFFICER UNIVERSITY OF VIRGINIA Summary In FY2014-15, goals for the CIO areas were aligned around two areas: the Cornerstone Plan (particularly Pillar V, Organizational Excellence, and Pillar II, Research Infrastructure and Services)

More information

Division/Unit/Department: Information Technology Plan 2012-2017

Division/Unit/Department: Information Technology Plan 2012-2017 Administrative Plan - 1 Division/Unit/Department: Information Plan 2012-2017 I. Introduction State your administrative department/unit/division mission statement. The Information Division's mission is

More information

Information Technology Strategic Plan 2014-2017

Information Technology Strategic Plan 2014-2017 Information Technology Strategic Plan 2014-2017 Leveraging information technology to create a competitive advantage for UW-Green Bay Approved December 2013 (Effective January 2014 December 2017) Contents

More information

ITS Technology Infrastructure Plan 3/7/2013

ITS Technology Infrastructure Plan 3/7/2013 The following framework describes the technology infrastructure plan of the University of North Carolina at Greensboro (UNCG). As such, it is a continuously evolving document and will always be in a state

More information

Iowa State University Proposal for HR-01 ISU HR Operating Model

Iowa State University Proposal for HR-01 ISU HR Operating Model Iowa State University Proposal for HR-01 ISU HR Operating Model Overview: Iowa State University proposes undertaking the HR-01 ISU HR Operating Model business case to transform the quality, manner and

More information

NC State University Model for Providing Campus High Performance Computing Services

NC State University Model for Providing Campus High Performance Computing Services Eric Sills, PhD Director of Advanced Computing Office of Information Technology NC State University NC State University Model for Providing Campus High Performance Computing Services Sustainable evokes

More information

2010-2011 Annual Report: Talking Points and Institutional Effectiveness Statements

2010-2011 Annual Report: Talking Points and Institutional Effectiveness Statements Division of Information Technology Services 2010-2011 Annual Report: Talking Points and Institutional Effectiveness Statements Department: Information Technology Services University of North Carolina at

More information

Board of Trustees IT Subcommittee Meeting. November 3, 2014 2:00-2:50 PM Harper Center 3023

Board of Trustees IT Subcommittee Meeting. November 3, 2014 2:00-2:50 PM Harper Center 3023 Board of Trustees IT Subcommittee Meeting November 3, 2014 2:00-2:50 PM Harper Center 3023 Agenda Introductions June 2, 2014 Meeting Minutes Creighton University Digital Strategy Information Technology

More information

Strategic Plan 2015-2017

Strategic Plan 2015-2017 Strategic Plan 2015-2017 Page 1 Table of Contents Information Technology Mission... 5 Information Technology Vision Statement... 5 Information Technology Values... 5 The Information Technology s Alignment

More information

FY13 IT Strategic Plan Assessment Report

FY13 IT Strategic Plan Assessment Report FY13 IT Strategic Plan Assessment Report Introduction The IT strategic plan, adopted in 2012, identified five major issues related to information technology: 1) infrastructure; 2) IT culture and management;

More information

University of North Carolina at Greensboro

University of North Carolina at Greensboro University of North Carolina at Greensboro 2008-2009 Information Technology Services Annual Report Executive Summary In the 2008 2009 fiscal year, ITS focused on technology enhancements that broadened

More information

Information Technology Strategic Plan 2013

Information Technology Strategic Plan 2013 The primary mission of ITS is to provide high quality infrastructure, support, and innovation in the delivery of information technology products and services to continually advance UCSC s reputation as

More information

Software Defined Hybrid IT. Execute your 2020 plan

Software Defined Hybrid IT. Execute your 2020 plan Software Defined Hybrid IT Execute your 2020 plan Disruptive Change Changing IT Service Delivery Cloud Computing Social Computing Big Data Mobility Cyber Security 2015 Unisys Corporation. All rights reserved.

More information

EAI vs. ETL: Drawing Boundaries for Data Integration

EAI vs. ETL: Drawing Boundaries for Data Integration A P P L I C A T I O N S A W h i t e P a p e r S e r i e s EAI and ETL technology have strengths and weaknesses alike. There are clear boundaries around the types of application integration projects most

More information

Houston Community College Transforms IT Systems to Improve Service and Efficiency

Houston Community College Transforms IT Systems to Improve Service and Efficiency Houston Community College Transforms IT Systems to Improve Service and Efficiency Houston Community College Houston, TX www.hccs.edu Industry: Education & Research Annual Revenue: US$255 million Employees:

More information

Section B Standard Five T

Section B Standard Five T Standard Five-T Information Technology Since 2004, the technology support landscape at Lane has undergone dramatic changes. Staff reductions and organizational changes have tested the ability of technology

More information

Office of Information Technology

Office of Information Technology Office of Information Technology Core Services Resilience Plan Version 6.5.6 March 2010 Page 1 of 13 Table of Contents Overview... 3 Background... 4 OIT Organizational Resilience Program... 4 Data Centers...

More information

Simply deliver IT to increase Revenue improve Productivity and cut Cost

Simply deliver IT to increase Revenue improve Productivity and cut Cost Established by a group of IT Professionals and experts in multi industries, Rakati Systems (PT Rakati Sistem Indonesia) is run to provide excellent IT Services. Rakati deliver Information Technology Solutions

More information

IT UNIFICATION Vision, Impact & Strategy. May 2015

IT UNIFICATION Vision, Impact & Strategy. May 2015 IT UNIFICATION Vision, Impact & Strategy May 2015 Presentation Agenda Why Unification Embracing Business Drivers UC San Diego Strategic Plan IT Unification Vision Campus Impact What s in it for campus?

More information

The University of Alabama at Birmingham. Information Technology. Strategic Plan 2011 2013

The University of Alabama at Birmingham. Information Technology. Strategic Plan 2011 2013 The University of Alabama at Birmingham Information Technology Strategic Plan 2011 2013 Table of Contents Message from the Vice President... 3 About UAB... 4 About UAB Information Technology Meeting needs

More information

Information Technology Services. Roadmap 2014-2016

Information Technology Services. Roadmap 2014-2016 Information Technology Services Roadmap 2014-2016 Introduction This document charts the direction for Humboldt State University s Information Technology Services department over the next three years. It

More information

Table of Contents Table of Contents...2 Introduction...3 Mission of IT...3 Primary Service Delivery Objectives...3 Availability of Systems...

Table of Contents Table of Contents...2 Introduction...3 Mission of IT...3 Primary Service Delivery Objectives...3 Availability of Systems... Table of Contents Table of Contents...2 Introduction...3 Mission of IT...3 Primary Service Delivery Objectives...3 Availability of Systems...3 Improve Processes...4 Innovation...4 IT Planning & Alignment

More information

UNIVERSITY OF WISCONSIN SYSTEM INFORMATION TECHNOLOGY SUMMARY FISCAL YEAR 2015

UNIVERSITY OF WISCONSIN SYSTEM INFORMATION TECHNOLOGY SUMMARY FISCAL YEAR 2015 UNIVERSITY OF WISCONSIN SYSTEM INFORMATION TECHNOLOGY SUMMARY FISCAL YEAR 2015 This page intentionally left blank. UW System IT Summary FY 2015 Page 2 CONTENTS INTRODUCTION... 5 GENERAL IT SERVICES...

More information

Eastern Illinois University information technology services. strategic plan. January,

Eastern Illinois University information technology services. strategic plan. January, Eastern Illinois University information technology services strategic plan January, 2014 Introduction With the selection of emerging technologies as one of the six themes of the university s recent strategic

More information

SAS IT Intelligence for VMware Infrastructure: Resource Optimization and Cost Recovery Frank Lieble, SAS Institute Inc.

SAS IT Intelligence for VMware Infrastructure: Resource Optimization and Cost Recovery Frank Lieble, SAS Institute Inc. Paper 346-2009 SAS IT Intelligence for VMware Infrastructure: Resource Optimization and Cost Recovery Frank Lieble, SAS Institute Inc. ABSTRACT SAS and VMware have collaborated on an offering that leverages

More information

Strategic Plan FY 2014-2016

Strategic Plan FY 2014-2016 Strategic Plan FY 2014-2016 CONTENTS SUMMARY 3 ACADEMIC SERVICES 4 DATA MANAGEMENT & REPORTING 6 COMMUNICATIONS & COLLABORATION 7 IT SERVICES 8 INFRASTRUCTURE 9 SECURITY 10 BRAND BUILDING 11 INITIATION

More information

Division: Information Technology Plan 2012-2017

Division: Information Technology Plan 2012-2017 Division: Information Plan 2012-2017 I. Introduction State your administrative department/unit/division mission statement. The Information Division's mission is to provide effective leadership for selecting,

More information

Plan 2016 The Strategic Plan of University Advancement NC State University

Plan 2016 The Strategic Plan of University Advancement NC State University Plan 2016 The Strategic Plan of University Advancement NC State University Introduction Higher education across the country is under enormous pressure to change. This pressure is especially acute for public

More information

Information Technology 2016-2021 Strategic Plan

Information Technology 2016-2021 Strategic Plan Information Technology 2016-2021 Strategic Plan Draft Table of Contents Table of Contents... 3 Introduction... 4 Mission of IT... 4 Primary Service Delivery Objectives... 4 Availability of Systems...

More information

Strategic Plan. for the. Department of Information Technology 2008-2012

Strategic Plan. for the. Department of Information Technology 2008-2012 Strategic Plan for the Department of Information Technology 2008-2012 Submitted by Frank Williams Director, Information Technology October 20, 2008 Strategic Plan Information Technology 2008-2012 Information

More information

State of Montana. Office Of Public Instruction IT Strategic Plan 2014. 1. Executive Summary

State of Montana. Office Of Public Instruction IT Strategic Plan 2014. 1. Executive Summary State of Montana Office Of Public Instruction IT Strategic Plan 2014 1. Executive Summary 1 The IT Division has experienced dramatic growth of its supported environment in the past three to four years.

More information

Hybrid Cloud & IT Management. Enabling digital transformation through a modern, flexible infrastructure

Hybrid Cloud & IT Management. Enabling digital transformation through a modern, flexible infrastructure Hybrid Cloud & IT Management Enabling digital transformation through a modern, flexible infrastructure Contents Overview Business drivers End-to-end solution Your challenges. Our response Robust platform,

More information

INFORMATION TECHNOLOGY

INFORMATION TECHNOLOGY MISSION STATEMENT The Information Technology department provides technology, telecommunications and information systems leadership and strategic planning while ensuring efficient, cost effective implementation

More information

Program Summary. Criterion 1: Importance to University Mission / Operations. Importance to Mission

Program Summary. Criterion 1: Importance to University Mission / Operations. Importance to Mission Program Summary DoIT provides support for 1,200 virtual and 150 physical servers. Housed in DoIT data centers to take advantage of climate control, power conditioning and redundancy, fire suppression systems,

More information

Information Technology Strategic Plan 2013 9/23/2013

Information Technology Strategic Plan 2013 9/23/2013 Information Technology Strategic Plan 2013 9/23/2013 Unit Mission Statement: Information Technology Shared Services is dedicated to providing unparalleled service and support to the UC Davis College of

More information

Goal 1: Make Government More Efficient & Effective Through Technology

Goal 1: Make Government More Efficient & Effective Through Technology City and County of San Francisco ICT PLAN Goal 1: Make Government More Efficient & Effective Through Technology In all economic climates, the City strives to become more efficient and effective in all

More information

MedIT Strategic Plan. Mission: To support excellence in health education, research, and service with innovative and sustainable technology solutions.

MedIT Strategic Plan. Mission: To support excellence in health education, research, and service with innovative and sustainable technology solutions. MedIT Strategic Plan 2010 2013 Mission: To support excellence in health education, research, and service with innovative and sustainable technology solutions. The UBC Faculty of Medicine and MedIT work

More information

Information Technology Services

Information Technology Services Information Technology Services 2015 Annual Report The 2015 Information Technology Services Annual Report Key Performance Indicators (KPIs) and Highlights of the 2014-2015 Academic Year Information Technology

More information

North Florida Community College

North Florida Community College North Florida Community College Technology Plan Table of Contents Executive Summary... 3 Technology Vision... 5 Annual Initiatives... 6 2010 Data Center Expansions... 6 The Next 3 Years... 6 Technology

More information

ISAS Leaders Strategic Goal #5 Report Spring 2015. Overview:

ISAS Leaders Strategic Goal #5 Report Spring 2015. Overview: 1 ISAS Leaders Strategic Goal #5 Report Spring 2015 Overview: Four cross-functional ISAS Work Groups were charged on February 11, 2015 to develop recommendations for ISAS strategic objective 5 Adopt best

More information

AGENDA ITEM BACKGROUND TO: GOVERNING BOARD ITEM NUMBER

AGENDA ITEM BACKGROUND TO: GOVERNING BOARD ITEM NUMBER TO: GOVERNING BOARD AGENDA ITEM BACKGROUND DATE FROM: PRESIDENT SUBJECT: Information Technology Update April 11, 2011 ENCLOSURE(S) REASON FOR BOARD CONSIDERATION INFORMATION Storage Area Network (SAN)

More information

Appendix A-2 Generic Job Titles for respective categories

Appendix A-2 Generic Job Titles for respective categories Appendix A-2 for respective categories A2.1 Job Category Software Engineering/Software Development Competency Level Master 1. Participate in the strategic management of software development. 2. Provide

More information

Building the Digital HR Organization. Accenture and SuccessFactors on the changing nature of HR

Building the Digital HR Organization. Accenture and SuccessFactors on the changing nature of HR Building the Digital HR Organization Accenture and SuccessFactors on the changing nature of HR More than ever, HR has to contend with changing business demands and an evolving workforce. At the same time,

More information

Information Technology Master Plan Presentation November 2013

Information Technology Master Plan Presentation November 2013 Information Technology Master Plan Presentation November 2013 Trends Educause Top 10 (2009 2014) 1. Governance, Planning, Funding and Staffing 1. Establishing and implementing IT governance throughout

More information

Information Technology Strategic Plan and Review Colorado State University Pueblo 2013-2018

Information Technology Strategic Plan and Review Colorado State University Pueblo 2013-2018 Information Technology Strategic Plan and Review Colorado State University Pueblo 2013-2018 Table of Contents Table of Contents... 2 Introduction... 5 Mission... 5 Vision Statement... 5 Organizational

More information

Information Technology Services Inventory of Cost Savings

Information Technology Services Inventory of Cost Savings Information Technology Services Inventory of Cost Savings Over the past few years, Information Technology Services in partnership with the broader Penn State IT community has made significant strides to

More information

Information Technology Services

Information Technology Services Information Technology Services Preliminary 2011 13 Initiatives and Priorities Information Technology Initiatives at a Glance In Support of: Data Integrity and Security Acquire funding to support an institutional

More information

District Annual Unit Review

District Annual Unit Review District Annual Unit Review Operations & Information Technology Sean James 2014 2100 Chester Avenue, Bakersfield, CA 93301 Definition of a Support Services Department/Unit For purposes of this planning

More information

Strategic Plan

Strategic Plan 2013-2016 Strategic Plan Office for Information Technology Message from the Chief Information Officer Shortly after Governor Corbett took office in 2011, the Office of Administration/Office for Information

More information

U.S. Office of Personnel Management. Actions to Strengthen Cybersecurity and Protect Critical IT Systems

U.S. Office of Personnel Management. Actions to Strengthen Cybersecurity and Protect Critical IT Systems U.S. Office of Personnel Management Actions to Strengthen Cybersecurity and Protect Critical IT Systems June 2015 1 I. Introduction The recent intrusions into U.S. Office of Personnel Management (OPM)

More information

Table of Contents...2 Introduction...3 Mission of IT...3 Primary Service Delivery Objectives...3 Availability of Systems... 3. Improve Processes...

Table of Contents...2 Introduction...3 Mission of IT...3 Primary Service Delivery Objectives...3 Availability of Systems... 3. Improve Processes... Table of Contents Table of Contents...2 Introduction...3 Mission of IT...3 Primary Service Delivery Objectives...3 Availability of Systems... 3 Improve Processes... 3 Innovation... 4 IT Planning & Alignment

More information

SAP Solution Brief SAP Solutions for Sustainability. Pave the Way for IT Innovation by Reducing Cost, Risk, and Energy Use

SAP Solution Brief SAP Solutions for Sustainability. Pave the Way for IT Innovation by Reducing Cost, Risk, and Energy Use SAP Brief SAP s for Sustainability Objectives Pave the Way for IT Innovation by Reducing Cost, Risk, and Energy Use Charting the course for sustainable IT Charting the course for sustainable IT IT organizations

More information

Foundations of Administrative Systems:

Foundations of Administrative Systems: AN EDUCAUSE EXECUTIVE BRIEF Foundations of Administrative Systems: Balancing Cost and Value june 2014 Introduction 1 Leah Lang and Pam Arroway, 2012 CDS Executive Summary Report (Louisville, CO: EDUCAUSE,

More information

Accenture Human Capital Management Solutions. Transforming people and process to achieve high performance

Accenture Human Capital Management Solutions. Transforming people and process to achieve high performance Accenture Human Capital Management Solutions Transforming people and process to achieve high performance The sophistication of our products and services requires the expertise of a special and talented

More information

OFFICE OF ENTERPRISE TECHNOLOGY SERVICES QUARTERLY REPORT ON

OFFICE OF ENTERPRISE TECHNOLOGY SERVICES QUARTERLY REPORT ON OFFICE OF ENTERPRISE TECHNOLOGY SERVICES QUARTERLY REPORT ON PERIODIC INFORMATION SECURITY AND PENETRATION AUDITS OF THE EXECUTIVE BRANCH INFORMATION TECHNOLOGY SYSTEMS APRIL 1, 2016 SUBMITTED TO THE TWENTY-EIGHTH

More information

Audience: FAA Administration and partners with Service Level Agreements FAA Strategic Goal(s) Alignment:

Audience: FAA Administration and partners with Service Level Agreements FAA Strategic Goal(s) Alignment: UWM IT STRATEGIC FOCUS October 2013 STRATEGIC FOCUS DETAILS Develop Annual IT Strategic Status Report DESCRIPTION Inform the UWM community about central and distributed IT activities within a budgetary

More information

Architecture Principles

Architecture Principles Architecture Principles Table of Contents 1 GENERAL INFORMATION...2 2 INTENT...2 3 OWNERSHIP...2 4 APPLYING THE PRINCIPLES...2 5 ARCHITECTURAL OBJECTIVES...2 6 ARCHITECTURE PRINCIPLES...3 6.1 General...

More information

GRAND ERIE DISTRICT SCHOOL BOARD

GRAND ERIE DISTRICT SCHOOL BOARD D-2-c GRAND ERIE DISTRICT SCHOOL BOARD TO: FROM: RE: John Forbeck, Director of Education & Secretary David Abbey, Assistant Superintendent of Education Information Technology Services Annual Report DATE:

More information

Library, Information and Technology Services

Library, Information and Technology Services Library, Information and Technology Services Academic Quality and Engagement [I_AQE] UNIT PRIORITY Support Scholarship & Creative Activity [LITS.01] DIVISIONAL PRIORITY Strengthen scholarship [AA.06] Support

More information

Citrus College. Technology Master Plan 2009-2014 Adopted 2011

Citrus College. Technology Master Plan 2009-2014 Adopted 2011 Citrus College Technology Master Plan 2009-2014 Adopted 2011 Citrus College District Information Technology Master Plan 2009-2014 2011 Update Table of Contents Planning Overview... 3 Background... 4 Factors

More information

2015 2015 2 1, 2014 30, 2015. 2014 2015 FY

2015 2015 2 1, 2014 30, 2015. 2014 2015 FY FY 2015 Budget The Connect for Health Colorado FY 2015 budget is the final budget that will incorporate federal grant funding under the Exchange Implementation Level 2 grant. The following narrative explains

More information

2010-2015 Strategic Plan Template. (Information Technology Services) 2010-2015 Strategic Plan

2010-2015 Strategic Plan Template. (Information Technology Services) 2010-2015 Strategic Plan 2010-2015 Strategic Plan Template (Information Technology Services) 2010-2015 Strategic Plan I. EXECUTIVE SUMMARY 1-2 pages A. Mission and goals: The mission of the department is to provide highly reliable

More information

Leveraging security from the cloud

Leveraging security from the cloud IBM Global Technology Services Thought Leadership White Paper IBM Security Services Leveraging security from the cloud The who, what, when, why and how of cloud-based security services 2 Leveraging security

More information

CiCS INFORMATION TECHNOLOGY STRATEGY 2008 2013 1. PURPOSE 2. CONTEXT. 2.1 Information Technology. 2.2 Changing Environment. 2.

CiCS INFORMATION TECHNOLOGY STRATEGY 2008 2013 1. PURPOSE 2. CONTEXT. 2.1 Information Technology. 2.2 Changing Environment. 2. CiCS INFORMATION TECHNOLOGY STRATEGY 2008 2013 1. PURPOSE This strategy replaces the previous IT strategy and is an integral part of the overall strategy being developed by Corporate Information and Computing

More information

The Imperative for High Assurance Credentials: State Identity Credential and Access Management (SICAM) Guidance and Roadmap

The Imperative for High Assurance Credentials: State Identity Credential and Access Management (SICAM) Guidance and Roadmap The Imperative for High Assurance Credentials: State Identity Credential and Access Management (SICAM) Guidance and Roadmap AAMVA Region I Conference E-ID, DLDV, and Privacy Conducting Business Securely

More information

Innovation through Outsourcing

Innovation through Outsourcing Innovation through Outsourcing Timothy Gehrig timothy.gehrig@cedarcrestone.com David Moore david.moore@cedarcrestone.com Agenda Expectations CedarCrestone Introduction Market Direction Outsourcing Solutions

More information

SAM Benefits Overview SAM SOFTWARE ASSET MANAGEMENT

SAM Benefits Overview SAM SOFTWARE ASSET MANAGEMENT SAM Benefits Overview SAM SAM is critical to managing an IT environment because effectiveness is seriously compromised when an organization doesn t know what software assets it has, where they are located,

More information

University of Oregon Information Technology Risk Assessment. December 2, 2015

University of Oregon Information Technology Risk Assessment. December 2, 2015 December 2, 2015 Table of Contents EXECUTIVE SUMMARY... 3 BACKGROUND... 3 APPROACH... 4 IT UNITS... 5 NOTED STRENGTHS... 5 THEMES... 6 IT RISKS... 11 IT RISKS DESCRIPTIONS... 12 APPENDIX A: BAKER TILLY

More information

Under moderate supervision, tests and troubleshoots hardware and/or software problems, makes repairs. May supervise or provide leadership to staff.

Under moderate supervision, tests and troubleshoots hardware and/or software problems, makes repairs. May supervise or provide leadership to staff. Information Technology University of Kansas Job Title Definitions Job Family Definition: Provides functional and/or technical support of software and hardware in the conceptualization, creation, development,

More information

Mitigate Risk for Data Center Network Migration

Mitigate Risk for Data Center Network Migration Mitigate Risk for Data Center Network Migration Optimize Your Architecture and IT Investment While Reducing Complexity and Risk Cisco Data Center Migration Services help enterprises and service providers

More information

Information Technology Strategic Plan 2013-2016

Information Technology Strategic Plan 2013-2016 Information Technology Strategic Plan 2013-2016 Executive Summary Lone Star College System (LSCS) is the fastest growing community college system in the country. Its mission is to provide high quality,

More information

Maximize potential with services Efficient managed reconciliation service

Maximize potential with services Efficient managed reconciliation service RECONCILIATION IntelliMatch Operational Control services Optimize. PRODUCT SHEET Maximize potential with services Efficient managed reconciliation service Overview At its best, technology provides financial

More information

Annual Report 2009-2010

Annual Report 2009-2010 Part 1 Section A Unit Information Unit: Computing Services Annual Report 2009-2010 Mission Statement: Computing Services provides leadership and instills confidence through exceptional technology and assistance

More information

Optimizing the Data Center for Today s Federal Government

Optimizing the Data Center for Today s Federal Government WHITE PAPER: OPTIMIZING THE DATA CENTER FOR TODAY S FEDERAL......... GOVERNMENT............................... Optimizing the Data Center for Today s Federal Government Who should read this paper CIOs,

More information

Department of Human Resources

Department of Human Resources Workforce Services Workforce Policy and Planning Department Management/ Human Resource Information Systems Employee Relations Employment Compensation and Workforce Analysis Employee Benefits Organizational

More information

Fall 2014. January. February. March. April. May. June & July. August November. December

Fall 2014. January. February. March. April. May. June & July. August November. December Oswego State Draft Information Technology Strategic Plan November 17, 2015 Fall 2014 January February March April May Strategic Planning Steering Committee formed Events & Meetings planned Strategic Planning

More information

ERP Survey Questionnaire

ERP Survey Questionnaire 0 ERP Survey Questionnaire Thank you for your participation in the EDUCAUSE study of Enterprise Resource Planning (ERP) systems. The survey is a key part of a major study on ERP in higher education in

More information

NASCIO 2013 Award Submission. PennConnect Unified Communications Project (IP Telephony, Unified Communications and Collaboration)

NASCIO 2013 Award Submission. PennConnect Unified Communications Project (IP Telephony, Unified Communications and Collaboration) NASCIO 2013 Award Submission PennConnect Unified Communications Project (IP Telephony, Unified Communications and Collaboration) Information Communications Technology (ICT) Innovations Lanny Black Chief

More information

Information Technology. April 19, 2012

Information Technology. April 19, 2012 Information Technology April 19, 2012 1 Overview Mission Statement Department Goals Key Performance Indicators 2011 Annual Customer Survey Scope of IT Services How Do We Improve IT Services Must Address

More information

Application Services Portfolio

Application Services Portfolio Application Services Portfolio Overview Injazat Application Services offer end-to-end solutions that align Enterprises business objectives with their IT goals. Our solutions focus on implementing, building

More information

TABLE OF CONTENTS. University Plan for IT

TABLE OF CONTENTS. University Plan for IT UNIVERSITY PLAN FOR IT: 2016 2019 MAY 31, 2016 TABLE OF CONTENTS Executive Overview 3 Introduction 4 Information Technology Strategies 4 New Strategies 4 Continuing Strategies 5 Areas of Focus for the

More information

Cisco Cloud Enablement Services for Education

Cisco Cloud Enablement Services for Education Services Overview Cisco Cloud Enablement Services for Education Bringing the Cloud to the Campus In today s higher education environment, IT organizations must keep pace with a long list of competing demands:

More information

Data Centers Road Map! Garry Zacheiss & Mark Silis! Operations & Infrastructure, MIT IS&T!

Data Centers Road Map! Garry Zacheiss & Mark Silis! Operations & Infrastructure, MIT IS&T! Data Centers Road Map Garry Zacheiss & Mark Silis Operations & Infrastructure, MIT IS&T 1 Data Centers Executive Summary FY12 FY13 FY14 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 W91 Energy Efficient Study W91

More information

Revenue and Sales Reporting (RASR) Business Intelligence Platform

Revenue and Sales Reporting (RASR) Business Intelligence Platform Department of Information Resources Revenue and Sales Reporting (RASR) Business Intelligence Platform NASCIO 2009 Recognition Awards Category: Data, Information and Knowledge Management Executive Summary

More information

Fund Technology Infrastructure Services

Fund Technology Infrastructure Services Mission To provide a reliable and secure technology infrastructure foundation required to support County business processes and systems that strengthen the public service commitment of Fairfax County.

More information

EMC PERSPECTIVE. The Private Cloud for Healthcare Enables Coordinated Patient Care

EMC PERSPECTIVE. The Private Cloud for Healthcare Enables Coordinated Patient Care EMC PERSPECTIVE The Private Cloud for Healthcare Enables Coordinated Patient Care Table of Contents A paradigm shift for Healthcare IT...................................................... 3 Cloud computing

More information

TECHNOLOGY & COMMUNICATION 2014/2015 Budget Request - March 3, 2014

TECHNOLOGY & COMMUNICATION 2014/2015 Budget Request - March 3, 2014 TECHNOLOGY & COMMUNICATION 2014/2015 Budget Request - March 3, 2014 GENERAL OPERATING Operations Maintenance Communication & Marketing TOTAL GENERAL OPERATING REQUEST Temporary Permanent Total FTE 625,000

More information

Statement of Danny Harris, Ph.D. Chief Information Officer U.S. Department of Education

Statement of Danny Harris, Ph.D. Chief Information Officer U.S. Department of Education Statement of Danny Harris, Ph.D. Chief Information Officer U.S. Department of Education Before the U.S. House Oversight and Government Reform Committee Hearing on Agency Compliance with the Federal Information

More information

Agency for State Technology

Agency for State Technology Agency for State Technology 2015-2018 Statewide Information Technology Security Plan The Way Forward Rick Scott, Governor Jason M. Allison, State CIO Table of Contents From the Desk of the State Chief

More information

New Ways to Get the Biggest Return from Your Cloud IT

New Ways to Get the Biggest Return from Your Cloud IT New Ways to Get the Biggest Return from Your Cloud IT Is your capital expenditure (CapEx) budget shrinking? Are you looking to get the most out of your operational expenditures (OpEx) and spread your IT

More information

2015-2017 Strategic Plan

2015-2017 Strategic Plan 2015-2017 Strategic Plan Our Mission: To provide leadership and knowledge to assist our customers in achieving their mission through the innovative use of information technology. www.nd.gov/itd Executive

More information

Douglas County School District. Information Technology. Strategic Plan 2014-17

Douglas County School District. Information Technology. Strategic Plan 2014-17 Douglas County School District Information Technology Strategic Plan 2014-17 Introduction About the Strategic Plan About the Division The goal of the Douglas County School District is to prepare students

More information

Goal 5: Create a 21st century approach to government by improving efficiency, effectiveness, and customer interaction

Goal 5: Create a 21st century approach to government by improving efficiency, effectiveness, and customer interaction Goal 5: Create a 21st century approach to government by improving efficiency, effectiveness, and customer interaction STRATEGIC OBJECTIVE 5.3: Promote efficient use of resources through shared services,

More information

Managed Services. Business Intelligence Solutions

Managed Services. Business Intelligence Solutions Managed Services Business Intelligence Solutions Business Intelligence Solutions provides an array of strategic technology services for life science companies and healthcare providers. Our Managed Services

More information

UW Oshkosh IT Plan Submission January, 2014

UW Oshkosh IT Plan Submission January, 2014 UW Oshkosh IT Plan Submission January, 2014 Information Technology & University Strategic Objectives 1. How the plan was developed. The University s administrative team drafted seven Key Operational Plans.

More information

SITUATIONAL AWARENESS MITIGATE CYBERTHREATS

SITUATIONAL AWARENESS MITIGATE CYBERTHREATS Gaining the SITUATIONAL AWARENESS needed to MITIGATE CYBERTHREATS Industry Perspective EXECUTIVE SUMMARY To become more resilient against cyberthreats, agencies must improve visibility and understand events

More information

ERP. Key Initiative Overview

ERP. Key Initiative Overview Jeff Woods Research Managing Vice President This overview provides a high-level description of the ERP Key Initiative. IT leaders can use this overview to better understand what they need to do to prepare

More information

University of Wisconsin - Platteville UNIVERSITY WIDE INFORMATION TECHNOLOGY STRATEGIC PLAN 2014

University of Wisconsin - Platteville UNIVERSITY WIDE INFORMATION TECHNOLOGY STRATEGIC PLAN 2014 University of Wisconsin - Platteville UNIVERSITY WIDE INFORMATION TECHNOLOGY STRATEGIC PLAN 2014 Strategic PRIORITIES 1 UNIVERSITY WIDE IT STRATEGIC PLAN ITS is a trusted partner with the University of

More information

CAMPUS IT PRIORITIES, 2012

CAMPUS IT PRIORITIES, 2012 CAMPUS IT PRIORITIES, 212 The 212 Campus Computing Survey Sean Brown Sonic Foundry Kenneth C. Green The Campus Computing Project Kenneth C. Green, 199-212 212 Highlights faculty with the instructional

More information