Integrated Technology Plan (FY10 FY12)

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1 (FY10 FY12) Anne Arundel Community College embraces and promotes a seamless integration of appropriate technologies in support of the learning community within the framework of the college s mission and core values

2 Planning Process The Integrated Technology Plan is a living, action based document which is used to drive and coordinate strategic technology decisions at AACC. The plan was initially written by the Technology Planning Committee and Technology Advisory Council and in August 2009, the President and Vice Presidents provided their approval. The plan serves the entire College and depends upon the AACC administration, academic leadership and faculty, and departments and offices to provide the necessary commitment, energy, strategies, policies, and resources to successfully accomplish the stated goals. We recognize that some actions can be implemented with existing funding priorities, while others require additional resource allocations for funds or personnel. The priority for each item must be evaluated as part of the annual AACC budget process. In order to keep the plan current, an annual review and update of the plan is necessary. All Sponsors and members of the Technology Advisory Council are encouraged to review and provide information. Updated July 2010 Page 2

3 Goals GOAL 1: Teaching and Learning Provide technology that fosters/promotes excellence in teaching and learning. Integrated Technology Plan GOAL 2: Student Experience Provide access to technologies to enhance the student experience in and out of the classroom. GOAL 3: Innovation Investigate and use technologies in ways that support the college community. GOAL 4: Professional Development Provide opportunities for faculty and staff to enhance their technical literacy and abilities. GOAL 5: Communications Employ appropriate technologies and strategies to facilitate effective communication. GOAL 6: Infrastructure Provide a secure, reliable, state of art, technology hardware and software infrastructure. GOAL 7: Compliance and Fiscal Responsibility Develop information technology policies, standards, and practices that efficiently and effectively manage IT resources and meet the technology needs of the College. GOAL 8: Services Provide exceptional services in response to the changing needs of the college community. Updated July 2010 Page 3

4 GOAL 1: Teaching and Learning Provide technology that fosters/promotes excellence in teaching and learning. Integrated Technology Plan 1.1 Investigate and Solicit information from peer Summary of findings evaluate best institutions regarding surveys practice applications and other instruments used for an educational to evaluate technology environment (1.1) Develop a faculty and staff Survey and process technology awareness, needs and usage survey; and establish administration process/frequency Administer a faculty and staff Analysis report technology awareness, needs and usage survey Revise actions in the Technology Plan based on survey results Identify and pilot the use of selected technologies Updated Technology Plan Plan to pilot selected technologies, Exec. Dir. PRIA, Exec. Dir. PRIA FY10 FY11 FY10 FY11 FY11 (Fall 2010) FY11 FY12 FY11 FY12 Complete In progress. A TAC subcommittee has been formed and has developed survey questions Assess results of pilot and examine feasibility of deployment Evaluation and feasibility report Dean Virtual FY Develop plan to work with departments to deploy the recommended technologies Action plan FY12 (and beyond) 1.2 Expand use of video conferencing as appropriate (1.1, 2.1, 3.1, 3.2) Explore strategies to integrate video with instruction Define needs for multimedia technology (vpod, streaming, vodcast) Dean Virtual FY11 FY12 Not started. Phase 1 includes identifying technologies as well as defining needs for Updated July 2010 Page 4

5 1.2.2 Develop action plan to expand use of video conferencing throughout the college Recommendations to support needs or recommendations of latest technologies Action plan for collegewide use of video conferencing CTO Chair of Learning Spaces Committee, Dean Virtual FY11 FY12 FY11 FY12 streaming videoconferencing. An informational video was produced and is being distributed to staff in an effort to promote the use of video conferencing. The Chief Technology Officer will coordinate a presentation of video conferencing capabilities to the ASO membership. 1.3 Provide up to date classroom technology (1.1, 2.1) Research and recommend replacement cycles for smart technology and video conferencing, and review of existing replacement cycles Identify equipment to meet the growing needs of the college (such as new smart rooms, expanded wireless, new computer labs) Secure endorsement and funding for recommended replacement cycle and/or new equipment Recommendation report CTO, Dean BCTS FY10 FY11 In progress. Data has been collected and will be reviewed. Proposal for acquisition of selected equipment CTO, Dean BCTS FY11 (and annually thereafter) Budget requests CTO FY11 FY12 (and annually thereafter) Document identifying costs and feasibility of upgrading to new wireless infrastructure has been completed. Planning for the upgrade and expansion will be done in FY11. Updated July 2010 Page 5

6 1.3.4 Deploy technologies as Annual technology approved and funded report Enhance the infrastructure and systems for Cyber Security initiatives Enhance the infrastructure and systems to support new 100 seat math lab Indicators on currency/availability of technology Implementation of a Cyber security lab Implementation of a new math lab CTO Annually Not started; the FY10 annual report will include relevant information. CTO Annually In progress. Data is being collected using indicators defined in FY09. CTO FY11 CTO FY11 12 GOAL 2: Student Experience Provide access to technologies to enhance the student experience in and out of the classroom. 2.1 Assess student Identify existing student Compilation of existing satisfaction and use (credit and non credit) surveys and results of technology (2.1) surveys that capture information related to the usage/satisfaction of technology Evaluate results of existing Summary of findings student surveys Solicit information from peer Summary of findings institutions regarding surveys and other instruments used to evaluate technology Develop student technology Survey and process awareness, needs and usage survey; and establish frequency Exec. Dir. PRIA, Dean CAPS, Exec. Dir. PRIA FY10 FY10 FY11 FY10 FY11 FY10 FY11 Complete Complete Complete In progress. A TAC subcommittee has been formed and has developed survey Updated July 2010 Page 6

7 2.2 Respond to students needs (2.1) 2.3 Raise awareness and promote usage of technology and services to the student community (2.1) 2.4 Promote effective use of cyber security measures (2.1) Administer student technology needs and usage survey Provide mechanism for student feedback on use of on line services Revise actions in the Technology Plan based on survey results Identify and pilot the use of selected technologies Assess results of pilot and examine feasibility of deployment Develop plan to work with departments to deploy the recommended technologies Survey results, Exec. Dir. PRIA FY11 (Fall 2010) On line feedback form CTO FY11 Updated Technology Plan Plan to pilot selected technologies Evaluation and feasibility report Action plan FY11 FY12 FY11 FY12 Dean Virtual FY12 FY12 (and beyond) questions Identify current practices Summary of findings Dean Student Services FY11 FY10 deadline not met. Delay due date to FY Work with Public Relations and Marketing to disseminate information Summary of information Dean Student Services, CTO FY11 Proposed timeline changed Assess students knowledge of computer security issues Investigate, select and implement computer based training Develop a public relations campaign that involves students Self check survey Computer based training systems Campaign plan CTO, Dean BCTS, Dean BCTS Director PRM, Dean BCTS, Dean Student Services FY11 FY11 FY12 FY11 FY12 Proposed timeline changed Updated July 2010 Page 7

8 GOAL 3: Innovation Investigate and use technologies in ways that support the college community. Integrated Technology Plan 3.1 Encourage best Coordinate and host an Annual showcase practices in use of annual teaching and learning technology (1.1, 6.1) technology showcase to disseminate best practices on uses of technology (for administrative, productivity, and student support) 3.2 Provide process for faculty and staff to pursue technology innovation (1,1, 6.1) Coordinate events regarding guest technical speakers and vendors showcasing their books, technology, etc Develop communications announcing webinars on emerging trends/technologies and best practice uses Explore the feasibility of providing mini grants to faculty and staff for innovative technology endeavors Research and recommend process to provide technical staff time to research new technologies Secure endorsement for proposed process Implement process as appropriate Communication plan and events Communication plan and webinars Feasibility study and recommendations Recommendations document Assoc. VP Learning, Dean Virtual, CTO Dean BCTS, VP LRM Dean Virtual Assoc. VP Learning, Dean Virtual Annually FY11 (annually thereafter) FY10 (annually thereafter) FY11 VP LSS, VP Learning FY11 FY12 Approved process VP LSS, VP Learning FY12 Implemented process VP LSS, VP Learning FY12 (and beyond) FY complete. The Annual Showcase was held August Updated July 2010 Page 8

9 GOAL 4: Professional Development Provide opportunities for faculty and staff to enhance their technical literacy and abilities. 4.1 Support college s Identify technical skills Technical skill efforts to ascertain required for existing and new requirements for the level of positions selected job functions competency with Identify technology related Summary of findings technology required training needs and for all employee opportunities groups and selected Assess current level of Summary of findings positions (6.2) participation in technical training activities Explore assessment tools and processes that can be used to evaluate technical skills Skills assessment or applicable certificate prior to hiring Assoc. VP Learning, Exec. Dir. HR Assoc. VP Learning, Exec. Dir. HR Assoc. VP Learning, Exec. Dir. HR Assoc. VP Learning, Exec. Dir. HR FY11 FY12 FY11 (and annually thereafter) FY11 FY13 Strategy, action and timeline revised Timeline revised Timeline revised New action GOAL 5: Communications Employ appropriate technologies and strategies to facilitate effective communications. 5.1 Provide access to upto date Provide secure intranet college access to all college information (6.1) employees, from anywhere 5.2 Utilize technology for effective, open communication (6.1) Establish a process for content contribution for providing updated, timely information on the Intranet Evaluate best practices and recommend communication protocols Promote awareness of the approved protocols Updated intranet VP LSS FY10 FY11 In progress. Initial rollout planned for July Process documentation CTO FY10 FY11 Not started. Project to begin in FY11. Best practices and communication protocols VP LSS FY10 FY11 Awareness campaign LRT FY11 FY12 (annually thereafter) Updated July 2010 Page 9

10 5.3 Enhance college wide Review current Gap analysis communication (6.1, communication tools and 4.1) identify gaps (to include support for smaller groups and ad hoc committees) Plan, request, secure funding to purchase appropriate tools 5.4 Utilize project management best practices for technology initiatives (6.1) Develop and implement technology needs checklist for all new college projects and initiatives Establish best practices and procedures for the timely identification and inclusion of all stakeholders in projects with a technology component GOAL 6: Infrastructure Provide a secure, reliable, state of art, technology hardware and software infrastructure. FY10 FY11 Deploy tool(s) CTO FY11 FY12 Not started. Project to begin in FY11. Checklist and process CTO FY10 FY11 In progress. A checklist has been drafted. Best practices document VP LSS FY11 FY Ensure network Upgrade data Upgrade plan and infrastructure meets communications and budget and exceeds the network equipment as college s current and appropriate future needs (1.1, 6.1) CTO Annually Plan for upgrading core routers by December has been completed. Equipment is in test environment. Developing infrastructure growth plan for increasing data communication speeds. Have already started purchasing some equipment. Updated July 2010 Page 10

11 6.1.2 Develop proposal for expanded wireless coverage Proposal VP LSS FY11 Draft Proposal is written. IS management to review. 6.2 Provide disaster recovery plan for technology services (6.1) Identify additional functionality and security required to support newest mobile technologies (such as bookstore, TMA, handheld services) Proactively pursue methods that ensure maximum network and system availability and optimal performance Requirements document Benchmarks for network and system performance Support STEM initiatives STEM plan and implementation Work with the college and capital development on new construction and building renovations Develop a college business continuity plan Plant Infrastructure Needs ADMIN Building renovation Library Design Document CTO FY10 FY11 Mobile Device Procedure/Policy drafted. CTO Annually Not started. VP Learning FY10 FY11 In progress. Phase I is complete and we are ready for Spring Phase II planning is underway. Exec. Dir. Admin. Services Exec. Dir. Admin. Services Exec. Dir. Admin. Services FY10 FY11 FY12 FY10 Not started; pending Capital Development requirements. Worked with Capital Development to develop Part I/Part II study for the state. In progress; in early stages of design w/ architect. Business continuity plan VP LRM TBD Action added as a prerequisite to other actions, per security auditor. Updated July 2010 Page 11

12 6.2.2 Define a cross functional Updated IS Disaster technology team and review Recovery Plan and update the current technology disaster recovery plan 6.3 Ensure hardware, software and processes are in place to protect AACC information systems from internal and external threats (6.1, 6.2) 6.4 Assist with development and implementation of emerging technologies in Develop proposal for levels of recovery not addressed in current disaster recovery plan Research collaborative opportunities with county/state agencies or other colleges to address recovery from major disasters Conduct periodic security audits and implement recommendations as appropriate Identity Management technology Research technologies and upgrade telephone system to latest technology (voice over internet technology, VoIP). Proposal including scenarios and costs VP LSS FY12 beyond is a prerequisite VP LSS FY12 beyond Not started Research document VP LSS FY12 beyond Not started External auditor s report CTO FY10 Complete Prioritized task list of security CTO FY10 FY12 Finalizing list for review by all areas identified. recommendations and status Updated IS internal standards and procedures CTO FY10 FY12 FY10 work to begin soon. Feasibility study and CTO FY11 FY12 Not started recommendation for implementing identity management technology Feasibility study CTO FY10 Feasibility study completed. Multi year implementation plan and phase 1 (core) FY10 FY11 In progress. FY11 budget item was submitted for Phase I. Working with a Updated July 2010 Page 12

13 support of college implementation needs (2.1, 5.3, 6.1) Complete installation Investigate and enhance our broadcast programming Design and implementation of new broadcast technologies to support AACC's cable tv station (cable channels Comcast, Verizon, etc.) Investigate, evaluate and implement process automation tools to increase productivity and efficiency (such as SharePoint) Research options and perform a pilot to deploy software to labs Purchase technologies and implement, as appropriate Upgrade server and desktop software to ensure Enhanced cable channel offerings Design document. Upgrade of college's video broadcast equipment for cable tv. Evaluation and feasibility report Desktop virtualization study and implementation of pilot consultant to develop a plan. RFP will be FY12 FY13 solicited in July with anticipated November BOT presentation. Director PRM FY10 In progress. Working with PRM and VC to identify increased programming for cable channel. CTO FY10 FY11 In progress. CATV broadcast equipment needs have been identified and brought forward to county for replacement. Waiting on funding from county through franchise agreement request. CTO FY10 FY11 In progress. Sharepoint research has started. CTO, Dean BCTS FY10 FY11 In progress. Project team formed in Jan Citrix technology selected as tool to be piloted. Purchasing has distributed an RFB for a consultant. Implementation CTO, Dean BCTS FY12 and beyond Upgraded systems CTO, Dean BCTS Annually In progress (IAT indicator) Upgrading Citrix remote Updated July 2010 Page 13

14 currency 6.5 Reduce the college s technology carbon footprint through green initiatives (5.4, 6.1) 6.6 Provide the infrastructure and systems to advance e learning initiatives (1.1, 1.2, 1.3, 2.1,) Upgrade infrastructure supporting AACC's internal cable TV (IPTV) Identify and implement green initiatives for the data center Identify and implement green initiatives for end user technology Research and identify data mining tools to assess our on line courses, programs and systems Explore applications, hardware, and software designed to ensure security of online testing access, Will research Windows 7 and Office 2010 Upgrade cable TV infrastructure (providing access to cable TV on campus) CTO FY11 FY12 Feasibility study CTO FY10 FY11 In progress. A feasibility document has been drafted. IS is working with vendors for hot/cold aisle configurations in data center. Need to work with Facilities and Capital Development to measure power consumption in the data center. Identify metrics and CTO FY11 FY12 measures for energy efficiency within the data center. Implement as appropriate. Feasibility study CTO FY10 FY11 In progress. Options are being identified. Implementation CTO FY11 FY12 Feasibility study Dean Virtual FY10 In progress. Recommendations report Dean Virtual FY11 In progress. Explored ProctoredU and Respondus Lockdown Browser. Updated July 2010 Page 14

15 6.6.3 Explore alternative platforms Recommendations and technologies to ensure report scalability of courses, programs and e learning initiatives Dean Virtual FY11 FY12 GOAL 7: Compliance and Fiscal Responsibility Develop information technology policies, standards, and practices that efficiently and effectively manage IT resources and meet the technology needs of the College. 7.1 Plan and budget for Maintain a technology plan in Updated Integrated appropriate college support of the college s Technology Plan wide technology mission using current initiatives (6.1) information (such as deliverables from the technology plan, strategic plan updates, technology survey results) Plan, request, secure funding for technology initiatives Collaborate with county and state agencies to identify low cost technology alternatives (such as Comcast Refranchise Agreement, MEEC) Technology Advisory Council Annually In progress. Sponsors are providing a status update and identifying changes/additions to the plan. Budget process CTO Annually In progress. VoIP budget request presented to BOT. Current contracts and agreements Action plans based on funding available through cable refranchising agreement CTO FY10 FY12 In progress. MEEC agreements renewed for FY10. NJ have identified upgraded broadcast equipment needed and awaiting county funding approval. CTO FY10 FY12 In progress. Reference equipment needed in (6.4.3) and initiation with SONET connectivity for SSTC in spring. Updated July 2010 Page 15

16 7.2 Ensure currency of Review and update existing Current procedures on standards and standards and procedures IS Intranet procedures (6.1, 6.2) (such as Service Level Agreements) 7.3 Ensure compliance with all applicable regulations as they relate to technology (6.1) Document areas of concern needing legal counsel services Identify resources that can review and properly interpret emerging regulations as they relate to technology Identify tasks and actions with HEOA 2008, implement as appropriate Report Identification of college resources CTO Annually In progress. We have developed an Acceptable Use policy for which the BOT will review in FY11. This policy will replace two (existing) policies (Computer and Electronic Communications Access and Usage and Electronic Information Security Policy). All other procedures will be reviewed in FY11. VP LSS, FY10 In progress. Areas of VP LRM concern have been drafted and shared with VP LSS. Further action is pending feedback. VP LSS FY10 Not started Action plan VP LSS FY10 Complete. An action plan identifying tasks for peerto peer file sharing is complete. Implementation VP LSS FY10 FY11 In progress. We have a revised policy which will go to BOT in Fall The Library will identify a DCMA agent, a page on www will identify our process and information will be included in a Updated July 2010 Page 16

17 7.3.4 Identify tasks and actions with new FERPA regulations, implement as appropriate student letter. Action plan VP LSS FY10 FY11 In progress. Implementation VP LSS FY10 FY11 Not started 7.4 Provide assistive technologies as they relate to specialized needs (2.1, 4.1) Identify tasks and actions associated with PCI compliance, implement as appropriate Identify tasks and actions related to electronic document retention, implement as appropriate Increase awareness of existing services and technology Review and assess current services and technology to ensure ADA compliance Action plan CTO, Exec. Dir. Fin FY10 Implementation CTO, Exec. Dir. Fin FY10 FY11 Action plan Exec. Dir. Fin, CTO FY10 Implementation Exec Dir Fin., CTO FY10 FY11 Communications plan Dean Student Services, Director of PRM FY11 Security audit recommendations have been presented to P/VP. Additionally, PCI tasks resulting from external scans are being addressed by appropriate staff. Not started; pending action plan (above). Proposed timeline changed Assessment report Dean Student Services FY11 Proposed timeline changed. Note that lack of closed captioning on college TV station has been identified as a compliance issue. GOAL 8: Services Provide exceptional services in response to the changing needs of the college community. 8.1 Provide centralized Ensure Service Level SLA reports to CTO, FY10 FY11 Not started; project to Updated July 2010 Page 17

18 desktop support Agreements meet or exceed customers Dean BCTS begin in FY11. services to enhance customer expectations the customer experience (1.1, Review and update Knowledge Base Feasibility Feasibility Study CTO, Dean Student Services FY11 In progress. Project Leader attended training. 3.1, 4.1) Study (including Help Desk and the Response Center) and implement as appropriate Knowledge Base Implementation CTO, Dean Student Services FY11 FY12 Date pushed back 8.2 Implement technology systems enabling the college to conduct administrative functions effectively and efficiently (6.1) Define requirements for customer self help and implement solutions accordingly Develop and implement a transactional customer satisfaction survey Research and identify tools that effectively enhance capabilities of administrative systems Prioritize requests and effectively enhance capabilities of administrative systems Research alternatives and develop a plan to increase the speed and accuracy of our desktop and AV equipment inventory system Implement an enhanced inventory system Requirements Document CTO, Dean Student Services FY10 FY11 Not started; project to begin in FY11. Customer Self Help System CTO, Dean Student Services FY11 FY12 Requirements doc CTO FY10 Not started. Project not on FY10 project list. Feedback form CTO FY11 FY12 Recommendations report(s) CTO Annually In progress; a rough draft of the report is being produced IS Project List CTO Annually FY10 complete; working with areas to define projects for FY11. Feasibility study CTO FY10 FY11 Project is initiated; Project Leader assigned. Enhanced Inventory System CTO FY11 FY12 Updated July 2010 Page 18

19 8.3 Implement technologies that offer the college community improved and easy access to Identify business requirements for Planning and Assessment and secure approval of approach Business Requirements Exec. Dir. PRIA, CTO FY10 Project on hold per M. Behm due to other priorities. Scope and requirements were drafted. the data they need to support effective decision making (6.1,6.2) Identification of technology solutions to support Student Success 2020 requirements Recommendations report(s) CTO FY11 New Updated July 2010 Page 19

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