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1 UWM IT STRATEGIC FOCUS October 2013 STRATEGIC FOCUS DETAILS Develop Annual IT Strategic Status Report DESCRIPTION Inform the UWM community about central and distributed IT activities within a budgetary context on an annual fiscal-year basis. The components will include: Past year s accomplishments Current projects and initiatives 1-2 year IT Roadmap of upcoming projects and initiatives 3-5 year strategic vision aligned with the University s strategic plan Audience: Key IT stakeholders including researchers, faculty, administrative staff, governance units, and students Additional interested stakeholders include prospective students, alumni, and those of us with disabilities Lead Stewardship of Resources and Mitigation of Risks Infrastructure Develop Sustainable Budget Model for Information Technology Fund the ongoing life-cycle of core and strategic services as reflected in the UWM Strategic Plan by clarifying the dynamics between centrally-funded versus distributed services, as well as services funded on a one-time versus continual basis. The model will address: In-house and hosted services including hardware, software, training, and FTE allocation. Assessment of current funding based on revenue source(s) and associate risk of those sources Clear, concise and well-maintained Service Level Agreements (SLAs) for in-kind and cost recovery services Audience: FAA Administration and partners with Service Level Agreements Lead Stewardship of Resources and Mitigation of Risks Infrastructure Operations and Services Publish Catalog of UWM IT Maintain up-to-date list of all UWM IT services through the publication and regular updating of an IT Service

2 Services Catalog. The IT Service Catalog will contain: Service Owners and Service Sponsors Operational Team Customer access Audience: All who use UWM s IT services Lead Stewardship of Resources and Mitigation of Risks Operations and Services Enhance Physical IT Infrastructure Plan for the future needs, stability and security of the UWM s physical IT infrastructure to support the mission of teaching, learning, research, and service. Network target areas include: Expand UWM WiFi to all UWM buildings Upgrade legacy network hardware and fiber Ensure legal/compliance obligations are met Develop physical and virtual security zones via credentialing to limit access to sensitive data by improving role-based access (rather than epantherid access) Design the network with bandwidth capacity for research, communication and teaching Prepare for future services such as mobile, VOIP, video, and data needs Data Center targets include: Streamline server security Ensure interoperability of the data center locations Design for risk management Audience: All UWM constituents who rely on the wired and wireless network infrastructure and the continuity of data center operations. Lead Stewardship of Resources and Mitigation of Risks Infrastructure Enhance Virtual Infrastructure Plan for the future needs, stability and security of the UWM s virtual IT infrastructure to support the mission of teaching, learning, research, and service. Target areas for Information Security include:

3 Improve the efforts to inform, educate and train the campus community to ameliorate security-conscious practices and adherence to security policies and laws Improve compliance of legal requirements (e.g., HIPAA) Enhance logging and needed monitoring capabilities Increase use of encryption Enhance security of cloud applications Support UWM units in analyzing security risks Target areas for Identity and Access Management include: - Enhance collaboration with researchers from other universities through federation - Attract external funding through compliance with federal standards - Streamline process for obtaining and maintaining credentials - Enhance the reliability of authenticating to services with single sign-on Audience: All members of the UWM community Promote Best Place to Work Lead Stewardship of Resources and Mitigation of Risks Infrastructure Research Operations and Services Enhance Infrastructure Services Plan for the future needs of UWM faculty, staff and students to support the mission of teaching, learning, research, and service. Target areas for electronic communication include: Migrate the current and calendaring service to a cloud-based hosted solution Target areas for cloud services include: Provide cloud services within the parameters of Risk Management, Information Security, and Legal compliance Audience: All members of the UWM community Lead Stewardship of Resources and Mitigation of Risks Drive Development of Physical and Virtual Spaces that Facilitate Innovation and Collaboration

4 Infrastructure Teaching and Learning Enhance Research Computing Provide a research computing infrastructure that meets the goal of UWM becoming a top-tier research institution. Target areas include: Expand the capacity for high performance and high throughput computing Evaluate public and private cloud resources for research computing Complete a needs assessment to improve UWM Digital Asset Management and to strengthen collaboration between University IT Services and the Library to address research data curation and management Develop a sustainable funding model to meet UWM computing needs and ongoing support Explore partnerships within the UW System, with other universities, as well as with partners in industry and international institutions Develop a shared support structure that maximizes the UWM community of expertise at all levels including researchers, research groups, distributed IT, central IT, and external resources utilizing a facilitator enabled model Audience: UWM Researchers and the Graduate School Lead Stewardship of Resources and Mitigation of Risks Research Initiate R&D Establish an R&D infrastructure and agenda to align with future services that meet the needs of a top-tier research university. Internal target areas within IT operations include: Automate processes Increase efficiency Reduce costs Integrate with the latest platforms Reduce staffing needs Respond to emerging trends Target areas focused on the overall University include: - Partner with others in research and development, especially externally-funded research projects

5 Audience: Central and distributed IT units and research projects Enhance Provision of Excellent Service to UWM Research Operations and Services Develop Strategy for Instructional Technologies Ensure that UWM is on the forefront of adoption of instructional technologies by focusing on resources for learning, sharing, collaboration, and information storage. Target areas include: Level 2 technology baseline integration in all UWM instructional spaces Technology support for the UW Flex Option Explore Open Textbooks and Open Courseware (OCW) initiatives Support Open standards and disability-friendly platforms for e-textbooks Student experience and success tracking while at UWM and beyond Electronic Portfolio development Initiatives to promote active online learning Process improvement to evaluate and adopt instructional technologies Expanded research for how learning spaces (digital and physical) support teaching needs Audience: UWM instructors, students and the Learning Technology Center Enhance Provision of Excellent Service to UWM Drive Development of Physical and Virtual Spaces that Facilitate Innovation and Collaboration Teaching and Learning Expand Premier Service Model Establish a framework for continuous life cycle management to ensure the efficient and effective delivery of IT services and infrastructure. Target areas include: Strengthen the commitment to the ITIL service model and the principles of enterprise architecture Develop a feedback model for all IT services at UWM to: - Establish cost-saving efficiencies - Eliminate duplicate services - Routinely calibrate service delivery to expectations Audience: The entire UWM community

6 Enhance Provision of Excellent Service to UWM Infrastructure Operations and Services

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