IT UNIFICATION Vision, Impact & Strategy. May 2015

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1 IT UNIFICATION Vision, Impact & Strategy May 2015

2 Presentation Agenda Why Unification Embracing Business Drivers UC San Diego Strategic Plan IT Unification Vision Campus Impact What s in it for campus? Strategy Delivering IT services in a scalable and agile way Program and Initiatives Program & Sponsor Structure Implementation and Roadmap

3 Embracing Business Drivers Technology Advances Cloud / Virtualization Commoditization of technology Internet of Everything Research, Teaching & Learning Educate more students Conduct more research Provide more public service Business, Finance and Human Capital Simpler and more sustainable funding model Talent management

4 IT Unification Outcomes Aligned With Strategic Plan In support of the UCSD Strategic Plan, the following are outcomes of the IT Unification: A streamlined IT organization that delivers efficient and effective IT services. A cost-efficient IT framework for delivering campus-wide IT services, driving new strategic capabilities, and addressing growing IT needs. A proven IT service delivery model for participation by other campus departments. An integrated and strategic partnership with campus.

5 IT Unification Vision The primary goal of the IT Unification is to become an integrated partner with campus, thus enabling us to best support new strategic capabilities and growing IT needs of the University. Implementing a new IT delivery model, ACT will: Partner with campus units to ensure that our services are strategically aligned. Define our service offerings and establish mutually agreed upon expectations with our partners. Provide a single point of contact for all IT requests. Maximize IT investments by delivering efficient and effective service that is both scalable and flexible.

6 Phase 3 IT Leader & Transformative Partner Program Initiatives Strengthen campus partnerships to ensure business alignment Adopt new funding models that are accurate, auditable and defensible FY16/17 Campus Impact Establish a proven IT financial, operational and service delivery model Enable new strategic capabilities in support of UC San Diego s mission Phase 2 Increase Competency & Capabilities Service Level Agreements Implement new IT model and execute organizational realignments Build an Enterprise Service Desk FY15/16 Improve IT service level and consistency Expand existing service offerings to a broader customer base Provide One Stop Shop for all IT requests Phase 1 Effective & Efficient Organization Integrated IT Service Portfolio Consolidate Technology Assets and improve efficient use of IT investments FY14/15 Standardize IT processes and costing methodology Strategically source technology and improve IT services for all customers Measure service performance and create the scalability critical to meet growing IT needs of campus

7 What s in it for campus? Stakeholders Strategic alignment and integrated partnership Scalability to support campus growth and new initiatives Operational and financial transparency Simpler and more sustainable funding model Customers Clear expectations defined in Service Level Agreements Consistent and high quality services for all customers Gain access to IT services or service levels previously offered to only a subset of campus customers Clear service delivery channels for all IT requests and problem resolution Focus on activities directly supporting core mission

8 Advancing IT Service Delivery An IT delivery model focusing on optimizing service outcomes and making sure those outcomes are aligned with the needs of partners and customers. Strategic & Integrated Partnership Enterprise IT Service Portfolio Project Management Capability Infrastructure and Operations Capability Application Development Capability End User Support Capability

9 Program Roadmap We are here FY14/15 FY15/16 FY16/17 Change Management & Communication Planned In Progress Integrated Service Portfolio & Service Level Agreements Enterprise Service Desk Joint IT Service Governance Project Management Office Data Center & Technology Asset Integration Service Costing Process Standardization & Organizational Realignment Funding Model Simplification Change Management & Communication - Strategy complete. Issued first newsletter, all ACT staff survey, and new web content. Integrated Service Portfolio documenting all distinct IT services offered by the now unified IT organization to enforce service consistency and quality, and identify opportunities to integrate redundant platforms. Service Level Agreements to follow. Enterprise Service Desk captured current state and streamlining all end user support processes and technologies to provide a One Stop Shop experience to all customers. Data Center & Tech. Asset Integration designing new infrastructure to integrate over 525 new virtual machines. Organizational Realignment maintaining existing services, will realign talent to new service portfolio and delivery model.

10 More Information Blink Page Contact Kevin Chou, Senior Director IT Initiatives

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