Technology Services Strategic Plan

Size: px
Start display at page:

Download "Technology Services Strategic Plan"

Transcription

1 Technology Services Strategic Plan 2014

2 Table of Contents A Changing Landscape... 3 Values... 4 Technology Services Goals... 5 Employee Engagement... 6 Operational Efficiency... 7 Agency Satisfaction... 8 Citizen Satisfaction... 9 Our Agency Measuring Our Performance Keeping the Trust Technology Services Strategic Plan

3 A Changing Landscape The landscape of Information Technology continues to dramatically change and swiftly evolve. This change is largely due to the introduction of faster processing, and the advent of reliable systems becoming more affordable. Over the past few years, Technology Services has been able to leverage these enhancements, and actualize a return on our investments in technology, while continuing to provide more sophisticated solutions to our customers. These types of enhancements knowingly bring with them a measure of increased risk through exposure to internet security threats, higher service-availability requests, increased data storage and backup requirements, and increased infrastructure costs. Technology Services works to mitigate these risks through a combination of technological improvements, process improvement and implementation, the consistent and continued cultivation of a productive work culture, and advanced planning. As the technology needs of the City have evolved, the scope of responsibility for Technology Services has had to evolve, as well. To address the challenges associated with this evolution, and to maximize the City s investment in technology, it is essential to focus our efforts around a common vision that will unite our endeavors, making us more effective and disciplined, and allowing us to provide greater value to our customers. The following strategic plan has been developed by taking into account the viewpoints of our customers, employees and partners while examining industry trends and best practices. To maximize understanding and therefore acceptance of this plan, it will be communicated to all of those who are expected to act on it, and to those who are impacted by it. The core of an effective strategy is a clear definition of an organization s vision and mission. Without these, a strategy runs the risk of being disjointed and reactive. To understand the strategy of Technology Services, it is essential to understand our vision and mission Vision We will become the nation s model for delivery of technology, media and contact center services for local government. Mission We exist to improve the lives and experiences of the citizens, business and employees of Denver by providing technology solutions and business services that are efficient, effective and secure. These statements define why we exist as an organization and drive our overall strategy. Technology Services Strategic Plan

4 Values The values of an organization serve as the impetus in determining how its mission and vision will be applied. Organizational values aid in determining the best course of action in a given scenario. And they answer two very important questions: why are we doing this, and who will benefit from this? Technology Services values many things, but each of these values can be distilled into one of three core values: The citizens and constituents of the City and County of Denver The citizens and constituents of Denver are the reason we exist, and the ultimate judge of our overall value. We demonstrate our belief in this core value by working to make it easy for citizens and constituents to access City information and services. We believe we must constantly improve our services and to become masters of operational efficiency, as well as consistently deliver costeffective solutions that maximize taxpayer dollars. We believe that safeguarding the information assets of the City is the basis for public trust in us. The internal customers (agencies and departments) of Technology Services Our success is measured through theirs. We demonstrate our belief in this core value by exuding respect for our clients and their mission. We labor to make their daily work lives easier by understanding their business, providing them with the best-in-class services and technology, and equipping them with the right information to successfully perform their jobs. We strive to be a valued partner to them, and to be responsive to their needs. The employees of Technology Services All things are possible with our employees and nothing is possible without them. We demonstrate our belief in this core value by giving our employees meaningful and challenging problems to solve, and facilitating their success by providing access to the knowledge, skills, and tools needed to solve them. We set high standards for our teams, recognize our top performers, and foster an environment of accountability for all. We strive to work as one team while embracing diversity and demonstrating individual respect for one another. We believe we can simultaneously work hard and deliver results while respecting our employees right to a healthy work/life balance. No one of these core values is more important than another; they are all equal. Failing to value any one of these will be to the detriment of the other two. Citizens Employees Internal Customers Technology Services Strategic Plan

5 Technology Services Goals Identifying our core goals allows us to focus on the management of our infrastructure and the services we provide. We accomplish this by implementing industry-accepted best practices and standards that are focused on maximizing the benefits to our customers. Identifying these goals also allows us to avoid costly errors, while remaining nimble and to preemptively and proactively respond to change. Our four main goals are each supported by strategies to achieve them. The four main goals of our organization are: Employee engagement Operational efficiency Agency satisfaction Citizen satisfaction Each of these goals will help Technology Services to fulfill its mission and vision. However, it is important to note that one of these goals is the key driver to our ability to achieve the other three: employee engagement. Without employee engagement, we will be unable to achieve the goals of operational efficiency, agency satisfaction, and citizen satisfaction. Engaged employees are the key to our success. Technology Services Strategic Plan

6 Employee Engagement Improving and maintaining employee engagement is the key to our success. Without employee engagement few, if any of our remaining goals can be achieved. Strategy 1 Attract and retain a skilled and motivated IT workforce Strategy 2 Through Peak Performance, develop a plan to staff Technology Services in a sustainable manner Strategy 3 Execute a plan to address deficiencies and opportunities as they are identified Strategy 4 Invest in Lean Six Sigma to equip all levels of Technology Services with the process tools needed to improve our business Strategy 5 Invest in employee technical training in support of our strategy, and consistent with industry best practices Technology Services Strategic Plan

7 Operational Efficiency In order to maximize the use of limited resources, an organization must master operational efficiency. Through the use of performance measurement and analysis, we will become the best at what we do. Strategy 1 Document and execute repeatable operational processes, consistent with industry best practices Strategy 2 Develop or procure tools to effectively manage operational systems and processes Strategy 3 Adopt a "cloud-first" strategy for services or infrastructure where hosted services are a higher value Strategy 4 Modernize datacenters and infrastructure, where doing so improves service or reduces risk Strategy 5 Realize the full value of our enterprise architecture and enterprise applications Strategy 6 Develop a sustainable funding model for Technology Services, consistent with our goals and strategy Technology Services Strategic Plan

8 Agency Satisfaction Customer satisfaction is a key indicator of an organization s ability to meet its goals. We will do all possible to understand, quantify and improve our productivity and thereby increase the satisfaction of the City agencies we support. Strategy 1 Develop an effective system to understand agency business and business needs Strategy 2 Develop portfolio and project management processes consistent with industry standards Strategy 3 Develop a plan for "light" technologies and policies for agency-empowered solutions Strategy 4 Facilitate work anytime, anywhere by integrating mobility and collaboration technologies Strategy 5 Improve access, usability and visibility of City information Technology Services Strategic Plan

9 Citizen Satisfaction Municipal governments exist to serve the needs of their citizens. We will do all we can to put government information and services in the hands of citizens, anytime, anywhere, and through any channel so that they receive the best experience possible. Strategy 1 Transform Denver 8 to a "media services" model Strategy 2 Prepare and equip 311 to engage citizens proactively and through multiple online channels Strategy 3 Improve access to government information Strategy 4 Improve citizen outreach capabilities Strategy 5 Create a comprehensive strategy and further leverage social media Strategy 6 Invest in delivery of information and services to mobile devices Technology Services Strategic Plan

10 Our Agency To support our efforts, we ve created a sustainable, highly productive work environment by hiring and maintaining only top performers, insisting on consistently open communication, and by implementing a logical organizational structure that supports our priorities and maximizes resources. Office of the CIO The Office of the Chief Information Officer (CIO) is comprised of three teams: Leadership, Program Management Office (PMO), and Administration and Finance. The team is overseen by the Chief Information Officer. Leadership The Leadership team is selected from the executive members of the agency. This team sets the vision and the goals for Technology Services, aligning us with the Mayor s priorities. Each member of the team is responsible for communicating their team s risks, goals and accomplishments, while holding them and their teams financially accountable. Program Management Office (PMO) The PMO exists to serve the City s departments and agencies. They deliver project support to the departments and agencies, and their clients by establishing policies, procedures, financial tracking, and standard methodologies for efficient and successful delivery of approved projects. Administration and Finance Administration and Finance provides leadership for the agency s employees. They provide sound fiscal support and guidance to the employees of the division and its customer agencies. These activities include contract administration, payroll, petty cash, purchasing, inventory, accounts payable, customer invoicing, internal billing services, and budgeting. It also directs the agency s human resources and training programs. Technology Services Strategic Plan

11 Information Security The Information Security team is made up of two areas of responsibility: Information Security; and Governance, Risk and Compliance. The team is overseen by the Chief Information Security Officer Information Security Threats and Vulnerabilities Monitors and responds to threats and vulnerabilities. This includes monitoring for attacks to our network and responding to computer viruses that may have gotten around our shields. Projects Participates in application, systems, and network projects to ensure information security concerns are addressed. Architecture Helps to design security solutions for projects. Investigates and helps to resolve system issues that may be related to security or have security implications. Governance, Risk and Compliance Governance Develops and establishes policies, controls framework, and process improvement. Risk Conducts business impact analysis, helps document play books, and assists in disaster recovery planning. Compliance Ensures regulatory compliance, such as payment card industry (PCI) and criminal justice (CJIS), liaises with auditors (City Auditor, external, PCI, FBI, etc.), and conducts controls verifications to ensure our controls are working as intended. Operations The Infrastructure and Operations organization is comprised of three teams: Converged Infrastructure, Agency Services, and Service Operations. The team is overseen by the Chief Technology Officer. Converged Infrastructure This team is responsible for our physical plan (cabling & wifi), our three datacenters, network, telephony, file server, video and storage equipment. This group designs, builds, deploys and supports the various systems that run the City s applications and back-end systems. Agency Services This team is dedicated to supporting the radio infrastructure around the City, the radio handsets and various terminals that are installed in the vehicles used in the Department of Safety. In addition, this group has an embedded support team inside the Communications Center. This group also maintains a datacenter that houses the equipment used to specifically support the Communications Center and 911 systems. Service Operations This team primarily focuses on our customer support, engagement, and equipment needs. The Service Desk, Network Operations Center, Client Computing, Asset Management and IT Service Management comprises this team. Technology Services Strategic Plan

12 Denver 311 The Denver 311 Call Center answers citizens inquiries for municipal and non-emergency services with efficiency, consistency and accountability. 311 gives citizens access to government services by combining: One easy-to-remember number Online services A walk-in office where inquiries are received All inquiries are answered by a staff of highly-trained agents who are knowledgeable in all aspects of City operations. Denver Media Services Denver Media Services operates television production facilities to produce City-related television programming and video product for City agencies, provides live and repeat coverage of City Council legislative and committee meetings, selected public hearings, Mayoral news events, election coverage, public affairs events, and public policy forums; streams both live and on-demand video programs on the Web; and acquires public policy programming for cablecast. Denver Media Services also develops and coordinates content for the City s high-level Web sites and provides assistance and support in the content and marketing of department web environments. Applications The Technology Applications Development program goal is to provide business solutions and public interaction services that improve the customer experience and support the business objectives of both internal and external customers. Application Services provide solutions that increase efficiency, automate business processes, improve customer service, and meet business objectives. This includes enterprise-wide applications (enterprise resource planning (ERP) systems, geospatial information system (GIS), Denvergov.org, document management, enterprise cashiering, etc.) and business area specific applications (review, permitting and inspection system, legislative information system, jail management system, the tax collection system, etc.). Primary activities include business and systems analysis, design, application development, commercial off-the-shelf (COTS) application configuration, systems integration, quality assurance/testing, application support, business intelligence, reporting, data management, and database maintenance and support. Technology Services Strategic Plan

13 Measuring Our Performance A mature and effective organization measures and analyzes its performance to determine whether or not it is successful in meeting its goals and objectives. Technology Services has determined that its mission-level metrics are the following: Employee Engagement Employee engagement can be difficult to measure, since many indicators of employee engagement are subjective to individual employees. However, an effective organization constantly uses surveys and other feedback tools to gauge the level of engagement in its employees. IT Process Maturity Process maturity is a universal goal for all types of organizations. Process maturity is a key indicator of overall maturity in an organization. It helps an organization to enable repeatable processes, which enables repeatable and therefore predictable outcomes. Service Value Outages/Uptime If there is one key performance indicator of an IT organization that outranks all others, it is the network uptime indicator. This indicator shows the percentage of total time in a defined period (day, month, year, etc.) during which the network was up and available for use. Agency Satisfaction Technology Services exists to provide services to its customers. The level of satisfaction of our customers is key to understanding whether or not we re accomplishing our goals. Targets for 2014 Technology Services Strategic Plan

14 Keeping the Trust The key to the success of Technology Services is the employees who come to work every day to provide services to our customers. Each of us must decide that we will be the best at what we do, and our actions will support this. When each of us decide to be the best we can, our organization will thrive, and the services we provide will truly be the nation s model in the delivery of technology, media and contact centers for local government. We have been entrusted by our customers and by the citizens of Denver with valuable resources. To validate that trust, we must always remember: To be successful, we must stay focused on our collective priorities, and not view technology as something we manage, but rather something with which we have been entrusted. Technology Services Strategic Plan

DIGITAL STRATEGY SUMMARY 2014-2015

DIGITAL STRATEGY SUMMARY 2014-2015 DIGITAL STRATEGY SUMMARY 2014-2015 Maria MacGunigal, CIO OUR STORY: We are at an important point in history where technology is pervasive in almost all aspects of our lives. Government is expected more

More information

2015 BUDGET REVIEW TECHNOLOGY SERVICES CITY COUNCIL SEPTEMBER 2014

2015 BUDGET REVIEW TECHNOLOGY SERVICES CITY COUNCIL SEPTEMBER 2014 2015 BUDGET REVIEW TECHNOLOGY SERVICES CITY COUNCIL SEPTEMBER 2014 Technology Services Strategic Overview TS Vision: We will become the nation s model for delivery of technology, media and contact center

More information

Strategic Plan

Strategic Plan 2013-2016 Strategic Plan Office for Information Technology Message from the Chief Information Officer Shortly after Governor Corbett took office in 2011, the Office of Administration/Office for Information

More information

NASCIO Recognition Award Nomination - 2009. IT Project and Portfolio Management

NASCIO Recognition Award Nomination - 2009. IT Project and Portfolio Management NASCIO Recognition Award Nomination - 2009 IT State of North Carolina Enterprise Project Management Office June 3, 2009 Executive Summary The Enterprise Project Management Office () was established in

More information

Agency for State Technology

Agency for State Technology Agency for State Technology 2015-2018 Statewide Information Technology Security Plan The Way Forward Rick Scott, Governor Jason M. Allison, State CIO Table of Contents From the Desk of the State Chief

More information

Five-Year Strategic Plan

Five-Year Strategic Plan U.S. Department of Education Office of Inspector General Five-Year Strategic Plan Fiscal Years 2014 2018 Promoting the efficiency, effectiveness, and integrity of the Department s programs and operations

More information

Best-In-Class HR, Benefits, and Payroll Solutions for the Public Sector. trusted efficient responsive best practices

Best-In-Class HR, Benefits, and Payroll Solutions for the Public Sector. trusted efficient responsive best practices Best-In-Class HR, Benefits, and Payroll Solutions for the Public Sector trusted efficient responsive best practices The ADP Advantage Best practices are critical when you are challenged to do more with

More information

State of Minnesota. Enterprise Security Strategic Plan. Fiscal Years 2009 2013

State of Minnesota. Enterprise Security Strategic Plan. Fiscal Years 2009 2013 State of Minnesota Enterprise Security Strategic Plan Fiscal Years 2009 2013 Jointly Prepared By: Office of Enterprise Technology - Enterprise Security Office Members of the Information Security Council

More information

Department of Human Resources

Department of Human Resources Workforce Services Workforce Policy and Planning Department Management/ Human Resource Information Systems Employee Relations Employment Compensation and Workforce Analysis Employee Benefits Organizational

More information

State of Montana Strategic Plan for Information Technology 2014

State of Montana Strategic Plan for Information Technology 2014 State of Montana Strategic Plan for Information Technology 2014 This document is prepared under the authority of the Montana Information Technology Act of 2001. It is published biennially unless special

More information

Strategic Plan. Valid as of January 1, 2015

Strategic Plan. Valid as of January 1, 2015 Strategic Plan Valid as of January 1, 2015 SBP 00001(01/2015) 2015 City of Colorado Springs on behalf of Colorado Springs Page 1 of 14 INTRODUCTION Integrated and long-term strategic, operational and financial

More information

IT Governance and IT Operations Bizdirect, Mainroad, WeDo, Saphety Lisbon, Portugal October 2 2008

IT Governance and IT Operations Bizdirect, Mainroad, WeDo, Saphety Lisbon, Portugal October 2 2008 IT Governance and IT Operations Bizdirect, Mainroad, WeDo, Saphety Lisbon, Portugal October 2 2008 Jan Duffy, Research Director Industry Insights Agenda About IDC Insights Today s organizational complexities

More information

Technical Management Strategic Capabilities Statement. Business Solutions for the Future

Technical Management Strategic Capabilities Statement. Business Solutions for the Future Technical Management Strategic Capabilities Statement Business Solutions for the Future When your business survival is at stake, you can t afford chances. So Don t. Think partnership think MTT Associates.

More information

Office of the Chief Information Officer

Office of the Chief Information Officer Office of the Chief Information Officer Business Plan: 2012 2015 Department / Ministère: Executive Council Date: November 15, 2012 1 P a g e This Page Left Intentionally Blank 2 P a g e Contents The Business

More information

Driving Business Value. A closer look at ERP consolidations and upgrades

Driving Business Value. A closer look at ERP consolidations and upgrades IT advisory SERVICES Driving Business Value A closer look at ERP consolidations and upgrades KPMG LLP Meaningful business decisions that help accomplish business goals and growth objectives may call for

More information

JUN 2012. Technology Services. Peak Metrics Report Out D E N V E R PERFORMANCE

JUN 2012. Technology Services. Peak Metrics Report Out D E N V E R PERFORMANCE JUN Technology Services D E N V E R Vision Alignment Citywide Vision: We will deliver a world-class city where everyone matters. Agency Vision : We will become the nation s model for delivery of technology,

More information

:: managing your agency :: Stay Competitive with

:: managing your agency :: Stay Competitive with DORIS EPIC :: managing your agency :: Stay Competitive with Applied DORIs 2 / / :: managing your agency :: Drive success with Applied DORIS To create success in an increasingly competitive market, agencies

More information

B. Executive Summary

B. Executive Summary B. Executive Summary Across the country, state governments face tough economic challenges. High unemployment is causing record numbers of citizens to seek public assistance, straining government s aging

More information

Aligning IT to the Strategic Plan

Aligning IT to the Strategic Plan RG Perspective Aligning IT to the Strategic Plan Why it s permanently number one on your to-do list 11 Canal Center Plaza Alexandria, VA 22314 HQ 703-548-7006 Fax 703-684-5189 www.robbinsgioia.com 2013

More information

2013-2015 INFORMATION

2013-2015 INFORMATION 2013-2015 INFORMATION TECHNOLOGY DEPARTMENT STRATEGICTRATEGIC PLANLAN www.nd.gov/itd OUR MISSIONISSION To provide leadership and knowledge to assist our customers in achieving their mission through the

More information

Strategic Plan. Bureau of Technology Services City of Portland, Oregon

Strategic Plan. Bureau of Technology Services City of Portland, Oregon 2011-14 Strategic Plan Bureau of Technology Services City of Portland, Oregon Bureau of Technology Services COntents & summary Summary 2 Introduction 2 Plan Development 3 Approach 3 Outreach 3 City of

More information

Oakland County Michigan Information Technology (IT) Strategic Plan

Oakland County Michigan Information Technology (IT) Strategic Plan 1.0 INTRODUCTION Oakland County Michigan Information Technology (IT) Strategic Plan The Oakland County Information Technology (IT) Strategic Plan, similar to all strategic planning, is an ongoing process.

More information

Iowa State University Proposal for HR-01 ISU HR Operating Model

Iowa State University Proposal for HR-01 ISU HR Operating Model Iowa State University Proposal for HR-01 ISU HR Operating Model Overview: Iowa State University proposes undertaking the HR-01 ISU HR Operating Model business case to transform the quality, manner and

More information

City of Conway Information Technology Strategic Plan 2013 2015

City of Conway Information Technology Strategic Plan 2013 2015 City of Conway Information Technology Strategic Plan 2013 2015 Mission Provide top level technical support and cost saving technology solutions for the needs of the City of Conway while providing city-wide

More information

Office of Information Technology. County of Dallas FY2014 FY2018 Information Technology Strategic Plan

Office of Information Technology. County of Dallas FY2014 FY2018 Information Technology Strategic Plan Office of Information Technology County of Dallas Letter from the Office of Information Technology This Information Technology Strategic Plan is the culmination of hard work and collaboration by County

More information

Strategic Planning. Key Initiative Overview

Strategic Planning. Key Initiative Overview David Aron Research Vice President This overview provides a high-level description of the Strategic Planning Key Initiative. IT leaders can use it to create strategies that help the business win, and change

More information

MANAGED SERVICES FOR THE PROGRAM MANAGEMENT OFFICE

MANAGED SERVICES FOR THE PROGRAM MANAGEMENT OFFICE PMO Symposium MANAGED SERVICES FOR THE PROGRAM MANAGEMENT OFFICE INTRODUCTION As Program Management Offices (PMOs) continue to grow in an expanded role, it is increasingly more important that the integration

More information

Information Technology Strategic Plan

Information Technology Strategic Plan Information Technology Strategic Plan IT Strategic Plan Benefits Establishes strategic IT goals, assures corporate alignment Benefits of executive/it engagement in plan development Sets an agreed vision

More information

Department-wide Systems & Capital Investment Programs

Department-wide Systems & Capital Investment Programs Department-wide Systems & Capital Investment Programs Mission Statement The Department-wide Systems and Capital Investments Programs (DSCIP) is authorized to be used by or on behalf of the Treasury Department

More information

MANAGED SERVICES PROVIDER. Dynamic Solutions. Superior Results.

MANAGED SERVICES PROVIDER. Dynamic Solutions. Superior Results. MANAGED SERVICES PROVIDER Dynamic Solutions. Superior Results. REVOLUTIONIZE YOUR INSTITUTION BY FULLY LEVERAGING THE BENEFITS OF TECHNOLOGY MAXIMIZE YOUR TECHNOLOGY INVESTMENTS ENHANCE SECURITY OF YOUR

More information

SAP ERP FINANCIALS ENABLING FINANCIAL EXCELLENCE. SAP Solution Overview SAP Business Suite

SAP ERP FINANCIALS ENABLING FINANCIAL EXCELLENCE. SAP Solution Overview SAP Business Suite SAP Solution Overview SAP Business Suite SAP ERP FINANCIALS ENABLING FINANCIAL EXCELLENCE ESSENTIAL ENTERPRISE BUSINESS STRATEGY PROVIDING A SOLID FOUNDATION FOR ENTERPRISE FINANCIAL MANAGEMENT 2 Even

More information

Wilhelmenia Ravenell IT Manager Eli Lilly and Company

Wilhelmenia Ravenell IT Manager Eli Lilly and Company Wilhelmenia Ravenell IT Manager Eli Lilly and Company Agenda Introductions The Service Management Framework Keys of a successful Service management transformation Why transform? ROI and the customer experience

More information

Network Infrastructure Services

Network Infrastructure Services Network Infrastructure Services Creating the networks that enable adaptive enterprises HP Services Reinventing the enterprise network as a strategic asset The velocity of business is increasing dramatically.

More information

U.S. Department of Justice. Mission First...Linking Strategy to Success

U.S. Department of Justice. Mission First...Linking Strategy to Success U.S. Department of Justice Mission First...Linking Strategy to Success Department of Justice Human Capital Strategic Plan 2007-2012 Table of Contents Foreword.......................................................................1

More information

Leveraging innovative security solutions for government. Helping to protect government IT infrastructure, meet compliance demands and reduce costs

Leveraging innovative security solutions for government. Helping to protect government IT infrastructure, meet compliance demands and reduce costs IBM Global Technology Services Leveraging innovative security solutions for government. Helping to protect government IT infrastructure, meet compliance demands and reduce costs Achieving a secure government

More information

:: MANAGING YOUR AGENCY :: STAY COMPETITIVE WITH APPLIED DORIS

:: MANAGING YOUR AGENCY :: STAY COMPETITIVE WITH APPLIED DORIS DORIS EPIC :: MANAGING YOUR AGENCY :: STAY COMPETITIVE WITH APPLIED DORIS I lost one of my staff members, but because I was automated with Applied DORIS, I was able to take on 100% of the responsibilities.

More information

Section 4 MANAGEMENT CONTROLS AND PROCESSES. Section 4

Section 4 MANAGEMENT CONTROLS AND PROCESSES. Section 4 Section 4 MANAGEMENT CONTROLS AND PROCESSES Section 4 MANAGEMENT CONTROLS AND PROCESSES MANAGEMENT CONTROLS AND PROCESSES FEATURED IN THIS SECTION 4.1 Information Management Framework... 1 4.2 Strategic

More information

County of San Francisco Cloud Computing & Email Strategy. Jon Walton Chief Information Officer Jon.walton@sfgov.org

County of San Francisco Cloud Computing & Email Strategy. Jon Walton Chief Information Officer Jon.walton@sfgov.org County of San Francisco Cloud Computing & Email Strategy Jon Walton Chief Information Officer Jon.walton@sfgov.org San Francisco Government and Technology Department Background Combined City & County Government

More information

Mitigating Costly New Technology Risks For Continued Stability and Profitability

Mitigating Costly New Technology Risks For Continued Stability and Profitability Created for Steve Van Tol Mitigating Costly New Technology Risks For Continued Stability and Profitability sized businesses choose to pay for on-site support on an as- needed basis as opposed to having

More information

2015 Strategic Business Plan Franklin County Data Center Ishreth Sameem, CIO

2015 Strategic Business Plan Franklin County Data Center Ishreth Sameem, CIO 2015 Strategic Business Plan Franklin County Data Center Ishreth Sameem, CIO Mission The Franklin County Data Center partners with County agencies to deliver cost efficient business solutions and provide

More information

Striking the balance between risk and reward

Striking the balance between risk and reward Experience the commitment Striking the balance between risk and reward in payments modernization Staying competitive in financial services requires meeting everincreasing customer expectations for digital

More information

Technology Resource Planning

Technology Resource Planning Technology Resource Planning Part 1: Technology Assessment Summary The Department is dedicated to modernizing and expanding its current information technology function. An independent assessment of the

More information

CA HalvesThe Cost Of Testing IT Controls For Sarbanes-Oxley Compliance With Unified Processes.

CA HalvesThe Cost Of Testing IT Controls For Sarbanes-Oxley Compliance With Unified Processes. TECHNOLOGY BRIEF: REDUCING COST AND COMPLEXITY WITH GLOBAL GOVERNANCE CONTROLS CA HalvesThe Cost Of Testing IT Controls For Sarbanes-Oxley Compliance With Unified Processes. Table of Contents Executive

More information

U.S. Office of Personnel Management. Actions to Strengthen Cybersecurity and Protect Critical IT Systems

U.S. Office of Personnel Management. Actions to Strengthen Cybersecurity and Protect Critical IT Systems U.S. Office of Personnel Management Actions to Strengthen Cybersecurity and Protect Critical IT Systems June 2015 1 I. Introduction The recent intrusions into U.S. Office of Personnel Management (OPM)

More information

Agency Centralized IT Reference Model

Agency Centralized IT Reference Model Agency Centralized IT Reference Model For State of Minnesota Agencies Planning and Version 2.0 March 8, 2012 658 Cedar Street Saint Paul, MN 55155 www.oet.state.mn.us PROVIDING THE LEADERSHIP AND SERVICES

More information

Software as a Service Flexible Service Delivery for Your Health Insurance Exchange

Software as a Service Flexible Service Delivery for Your Health Insurance Exchange Software as a Service Flexible Service Delivery for Your Health Insurance Exchange SaaS Health Insurance Exchanges Improving Services through More Cost-Efficient Delivery States are charged with making

More information

Concur Customer Experience 2015 REPORT. Concur // Customer Experience 2015 Report

Concur Customer Experience 2015 REPORT. Concur // Customer Experience 2015 Report Concur Customer Experience 2015 REPORT 1 Contents 3 Welcome Contents 4 Gathering feedback 5 The impact of your feedback 5 User experience evolution 5 Product reliability 7 Looking toward the future 7 Customer

More information

state of south dakota Bureau of Information & Telecommunications Provide a Reliable, Secure & Modern Infrastructure services well-designed innovative

state of south dakota Bureau of Information & Telecommunications Provide a Reliable, Secure & Modern Infrastructure services well-designed innovative Strategic Plan 2015-2017 state of south dakota Bureau of Information & Telecommunications 1GOAL ONE: Provide a Reliable, Secure & Modern Infrastructure services security technology assets well-designed

More information

Remote Management Services Portfolio Overview

Remote Management Services Portfolio Overview Enterprise environments today have various technologies and concerns in their network environment; from telephony, Internet, video, compute, and infrastructure, to regulatory and security management. On

More information

Domain 1 The Process of Auditing Information Systems

Domain 1 The Process of Auditing Information Systems Certified Information Systems Auditor (CISA ) Certification Course Description Our 5-day ISACA Certified Information Systems Auditor (CISA) training course equips information professionals with the knowledge

More information

Patient Relationship Management

Patient Relationship Management Solution in Detail Healthcare Executive Summary Contact Us Patient Relationship Management 2013 2014 SAP AG or an SAP affiliate company. Attract and Delight the Empowered Patient Engaged Consumers Information

More information

Douglas County School District. Information Technology. Strategic Plan 2014-17

Douglas County School District. Information Technology. Strategic Plan 2014-17 Douglas County School District Information Technology Strategic Plan 2014-17 Introduction About the Strategic Plan About the Division The goal of the Douglas County School District is to prepare students

More information

WHITE PAPER AUTOMATED, REAL-TIME RISK ANALYSIS AND REMEDIATION

WHITE PAPER AUTOMATED, REAL-TIME RISK ANALYSIS AND REMEDIATION WHITE PAPER AUTOMATED, REAL-TIME RISK ANALYSIS AND REMEDIATION Table of Contents Executive Summary...3 Vulnerability Scanners Alone Are Not Enough...3 Real-Time Change Configuration Notification is the

More information

Company Overview. Enterprise Cloud Solutions

Company Overview. Enterprise Cloud Solutions 2016 Company Overview Enterprise Cloud Solutions ENTERPRISE CLOUD SOLUTIONS Unitas Global utilizes leading cloud technologies to optimize enterprise IT environments. By designing, deploying, and managing

More information

Executive Summary - North Carolina Statewide Technical Architecture

Executive Summary - North Carolina Statewide Technical Architecture State of North Carolina NASCIO Nomination Enterprise Architecture Executive Summary - North Carolina Statewide Technical Architecture In 1994, North Carolina recognized a the need for a comprehensive enterprise

More information

ERP. Key Initiative Overview

ERP. Key Initiative Overview Jeff Woods Research Managing Vice President This overview provides a high-level description of the ERP Key Initiative. IT leaders can use this overview to better understand what they need to do to prepare

More information

Infor Healthcare Overview

Infor Healthcare Overview Infor Healthcare Overview Infor Healthcare gets systems and people to work together better, resulting in a high performing, agile organization that adapts quickly to changing realities. Engineered for

More information

Agency Services. Moving Ahead. Agency Services Road Map

Agency Services. Moving Ahead. Agency Services Road Map Table of Contents Moving Ahead... 2 Service Delivery... 3 Agency-specific Applications... 4 Shared Services... 6 Targets for Initiatives and Outcomes... 7 Outcomes... 8 Cross-walk between the Goals, Strategies

More information

Information Technology Strategic Plan 2014-2017

Information Technology Strategic Plan 2014-2017 Information Technology Strategic Plan 2014-2017 Leveraging information technology to create a competitive advantage for UW-Green Bay Approved December 2013 (Effective January 2014 December 2017) Contents

More information

Information Technology Strategic Plan 2013

Information Technology Strategic Plan 2013 The primary mission of ITS is to provide high quality infrastructure, support, and innovation in the delivery of information technology products and services to continually advance UCSC s reputation as

More information

ENTERPRISE PROJECT MANAGEMENT OFFICE

ENTERPRISE PROJECT MANAGEMENT OFFICE ENTERPRISE PROJECT MANAGEMENT OFFICE QUALITY MANAGEMENT SYSTEM ISO 9001:2008 STATE CHIEF INFORMATION OFFICER CHRIS ESTES DEPUTY STATE CHIEF INFORMATION OFFICER AARON WIENSHIENK DEPARTMENT MANAGER JAMES

More information

2008 NASCIO Award Submission. Utilizing PCI Compliance to Improve Enterprise Risk Management

2008 NASCIO Award Submission. Utilizing PCI Compliance to Improve Enterprise Risk Management Section A Cover Page 2008 NASCIO Award Submission Utilizing PCI Compliance to Improve Enterprise Risk Management Information Security and Privacy Michigan Section B - Executive Summary Michigan has implemented

More information

Statement. Mr. Paul A. Brinkley Deputy Under Secretary of Defense for Business Transformation. Before

Statement. Mr. Paul A. Brinkley Deputy Under Secretary of Defense for Business Transformation. Before Statement of Mr. Paul A. Brinkley Deputy Under Secretary of Defense for Business Transformation Before THE UNITED STATES SENATE ARMED SERVICES COMMITTEE (SUBCOMMITTEE ON READINESS AND MANAGEMENT SUPPORT)

More information

WRITTEN TESTIMONY OF NICKLOUS COMBS CHIEF TECHNOLOGY OFFICER, EMC FEDERAL ON CLOUD COMPUTING: BENEFITS AND RISKS MOVING FEDERAL IT INTO THE CLOUD

WRITTEN TESTIMONY OF NICKLOUS COMBS CHIEF TECHNOLOGY OFFICER, EMC FEDERAL ON CLOUD COMPUTING: BENEFITS AND RISKS MOVING FEDERAL IT INTO THE CLOUD WRITTEN TESTIMONY OF NICKLOUS COMBS CHIEF TECHNOLOGY OFFICER, EMC FEDERAL ON CLOUD COMPUTING: BENEFITS AND RISKS MOVING FEDERAL IT INTO THE CLOUD BEFORE THE COMMITTEE ON OVERSIGHT AND GOVERNMENT REFORM

More information

Preemptive security solutions for healthcare

Preemptive security solutions for healthcare Helping to secure critical healthcare infrastructure from internal and external IT threats, ensuring business continuity and supporting compliance requirements. Preemptive security solutions for healthcare

More information

IT Operations Management. Intelligent. Integrated. Innovative.

IT Operations Management. Intelligent. Integrated. Innovative. IT Operations Management Intelligent. Integrated. Innovative. Who We Are We are Symphony SUMMIT. We offer intelligent, integrated, and innovative solutions for managing IT operations. Our mantra is to

More information

2015-2017 Strategic Plan

2015-2017 Strategic Plan 2015-2017 Strategic Plan Our Mission: To provide leadership and knowledge to assist our customers in achieving their mission through the innovative use of information technology. www.nd.gov/itd Executive

More information

Realize More Success with Software-plus-Services. Cloud-based software from Microsoft Dynamics ERP

Realize More Success with Software-plus-Services. Cloud-based software from Microsoft Dynamics ERP Realize More Success with Software-plus-Services Cloud-based software from Microsoft Dynamics ERP Cloud computing is Internet-based development and use of computer technology. Large central data centers

More information

An Enterprise Resource Planning Solution (ERP) for Mining Companies Driving Operational Excellence and Sustainable Growth

An Enterprise Resource Planning Solution (ERP) for Mining Companies Driving Operational Excellence and Sustainable Growth SAP for Mining Solutions An Enterprise Resource Planning Solution (ERP) for Mining Companies Driving Operational Excellence and Sustainable Growth 2013 SAP AG or an SAP affi iate company. All rights reserved.

More information

Unlocking Value in Source-to-Pay. Customer Success. Realize Customer Success through Transformation and Cloud Software. Cloud Software.

Unlocking Value in Source-to-Pay. Customer Success. Realize Customer Success through Transformation and Cloud Software. Cloud Software. Implementations Advisory Analytics Customer Success Cloud Software Transformation Unlocking Value in Source-to-Pay Realize Customer Success through Transformation and Cloud Software 2 What s Trending in

More information

ENTERPRISE SECURITY RISK MANAGEMENT: A HOLISTIC APPROACH TO SECURITY OVERVIEW AND BACKGROUND DEFINITION OF ESRM

ENTERPRISE SECURITY RISK MANAGEMENT: A HOLISTIC APPROACH TO SECURITY OVERVIEW AND BACKGROUND DEFINITION OF ESRM ENTERPRISE SECURITY RISK MANAGEMENT: A HOLISTIC APPROACH TO SECURITY OVERVIEW AND BACKGROUND Organizations are continuously exposed to a host of evolving threats which create a multitude of security risks.

More information

SUPPLY CHAIN & PROCUREMENT INSIGHTS REPORT CANADA, ARE WE FALLING BEHIND?

SUPPLY CHAIN & PROCUREMENT INSIGHTS REPORT CANADA, ARE WE FALLING BEHIND? GRAND & TOY 2012 SUPPLY CHAIN & PROCUREMENT INSIGHTS REPORT CANADA, ARE WE FALLING BEHIND? Research conducted by TABLE OF CONTENTS Overview... 3 Procurement Tactically Focused but Evolving...4 Communication

More information

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University. Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

More information

Procurement Programmes & Projects P3M3 v2.1 Self-Assessment Instructions and Questionnaire. P3M3 Project Management Self-Assessment

Procurement Programmes & Projects P3M3 v2.1 Self-Assessment Instructions and Questionnaire. P3M3 Project Management Self-Assessment Procurement Programmes & Projects P3M3 v2.1 Self-Assessment Instructions and Questionnaire P3M3 Project Management Self-Assessment Contents Introduction 3 User Guidance 4 P3M3 Self-Assessment Questionnaire

More information

EXECUTIVE BRIEFING CONSULTING

EXECUTIVE BRIEFING CONSULTING EXECUTIVE BRIEFING CONSULTING Submitted By: 4110 North Scottsdale Road, Suite 300 Scottsdale, AZ 85251 EXECUTIVE SUMMARY it1 has developed a set of programs designed to meet the complex needs of organizations

More information

Critical times for customers require exceptional service. Can your claims system deliver?

Critical times for customers require exceptional service. Can your claims system deliver? Duck Creek Claims Critical times for customers require exceptional service. Can your claims system deliver? Customers rely on property and casualty (P&C) insurers to meet their ever-changing needs during

More information

Commonwealth IT Threat Management: Keeping Out the Cyber Villains Category: Cyber Security Initiatives. Initiation date: January 2012

Commonwealth IT Threat Management: Keeping Out the Cyber Villains Category: Cyber Security Initiatives. Initiation date: January 2012 Commonwealth IT Threat Management: Keeping Out the Cyber Villains Category: Cyber Security Initiatives Initiation date: January 2012 Completion date: June 2012 Nomination submitted by: Samuel A. Nixon

More information

Security. Security consulting and Integration: Definition and Deliverables. Introduction

Security. Security consulting and Integration: Definition and Deliverables. Introduction Security Security Introduction Businesses today need to defend themselves against an evolving set of threats, from malicious software to other vulnerabilities introduced by newly converged voice and data

More information

Achieving Business Agility Through An Agile Data Center

Achieving Business Agility Through An Agile Data Center Achieving Business Agility Through An Agile Data Center Overview: Enable the Agile Data Center Business Agility Is Your End Goal In today s world, customers expect or even demand instant gratification

More information

Finance Division. Strategic Plan 2014-2019

Finance Division. Strategic Plan 2014-2019 Finance Division Strategic Plan 2014-2019 Introduction Finance Division The Finance Division of Carnegie Mellon University (CMU) provides financial management, enterprise planning and stewardship in support

More information

Information Technology Department Programs and Services

Information Technology Department Programs and Services Brevard County Citizens Board of County Commissioners County Management Information Technology Department Programs and Services Information Systems Administration Telecommunications Software Development

More information

Thriving in the New Normal for Tax Administration

Thriving in the New Normal for Tax Administration Experience the commitment ISSUE PAPER Thriving in the New Normal for Tax Administration This paper discusses how tax agencies can identify specific revenue collection initiatives and begin to build the

More information

Service Alberta BUSINESS PLAN 2015 18 ACCOUNTABILITY STATEMENT THE MINISTRY LINK TO GOVERNMENT OF ALBERTA STRATEGIC DIRECTION STRATEGIC CONTEXT

Service Alberta BUSINESS PLAN 2015 18 ACCOUNTABILITY STATEMENT THE MINISTRY LINK TO GOVERNMENT OF ALBERTA STRATEGIC DIRECTION STRATEGIC CONTEXT Service Alberta BUSINESS PLAN 2015 18 ACCOUNTABILITY STATEMENT This business plan was prepared under my direction, taking into consideration the government s policy decisions as of October 15, 2015. original

More information

Enterprise Security Tactical Plan

Enterprise Security Tactical Plan Enterprise Security Tactical Plan Fiscal Years 2011 2012 (July 1, 2010 to June 30, 2012) Prepared By: State Chief Information Security Officer The Information Security Council State of Minnesota Enterprise

More information

Information Security Program CHARTER

Information Security Program CHARTER State of Louisiana Information Security Program CHARTER Date Published: 12, 09, 2015 Contents Executive Sponsors... 3 Program Owner... 3 Introduction... 4 Statewide Information Security Strategy... 4 Information

More information

IT Transformation: A Mixed Strategy Supporting IT-as-a-Service

IT Transformation: A Mixed Strategy Supporting IT-as-a-Service IT Transformation: A Mixed Strategy Supporting IT-as-a-Service IT Evolution to Strategic Operational Models IT transformation is broader than a vision or a strategy or a specific initiative. It is a fundamental

More information

Managing business risk

Managing business risk Managing business risk What senior managers need to know about business continuity bell.ca/businesscontinuity Information and Communications Technology (ICT) has become more vital than ever to the success

More information

Accounts Payable Takes Center Stage in Cash-Constrained Economy

Accounts Payable Takes Center Stage in Cash-Constrained Economy Accounts Payable Takes Center Stage in Cash-Constrained Economy How CFOs are Maximizing Capital by Optimizing Accounts Payable Performance Cash is king in today s difficult economic circumstances. Chief

More information

NASCIO. Improving State

NASCIO. Improving State NASCIO 2011 Nomination Submission Improving State Operations Initiative The State of Tennessee Project Edison, State of Tennessee s ERP solution Project Manager: Stephanie Dedmon 1 Executive Summary The

More information

Office of the Auditor General AUDIT OF IT GOVERNANCE. Tabled at Audit Committee March 12, 2015

Office of the Auditor General AUDIT OF IT GOVERNANCE. Tabled at Audit Committee March 12, 2015 Office of the Auditor General AUDIT OF IT GOVERNANCE Tabled at Audit Committee March 12, 2015 This page has intentionally been left blank Table of Contents Executive Summary... 1 Introduction... 1 Background...

More information

Information Technology Strategic Plan

Information Technology Strategic Plan Information Technology Strategic Plan Delivers solutions that are planned, anticipate the future and valued by customers Introduction Our Information Technology Strategy supports the Corporate Plan by

More information

From the White Board to the Bottom Line

From the White Board to the Bottom Line Thought Leadership Institute From the White Board to the Bottom Line The case for pursuing process maturity through business process management. 1 From the White Board to the Bottom Line Table of contents

More information

Strategic Plan for the Enterprise Portfolio Project Management Office Governors Office of Information Technology... Ron Huston Director

Strategic Plan for the Enterprise Portfolio Project Management Office Governors Office of Information Technology... Ron Huston Director Strategic Plan for the Enterprise Portfolio Project Management Office Governors Office of Information Technology.......... June 2010 Ron Huston Director Message from the State Enterprise Portfolio Project

More information

Corporate Incident Response. Why You Can t Afford to Ignore It

Corporate Incident Response. Why You Can t Afford to Ignore It Corporate Incident Response Why You Can t Afford to Ignore It Whether your company needs to comply with new legislation, defend against financial loss, protect its corporate reputation or a combination

More information

THE VX 9000: THE WORLD S FIRST SCALABLE, VIRTUALIZED WLAN CONTROLLER BRINGS A NEW LEVEL OF SCALABILITY, COST-EFFICIENCY AND RELIABILITY TO THE WLAN

THE VX 9000: THE WORLD S FIRST SCALABLE, VIRTUALIZED WLAN CONTROLLER BRINGS A NEW LEVEL OF SCALABILITY, COST-EFFICIENCY AND RELIABILITY TO THE WLAN The next logical evolution in WLAN architecture THE VX 9000: THE WORLD S FIRST SCALABLE, VIRTUALIZED WLAN CONTROLLER BRINGS A NEW LEVEL OF SCALABILITY, COST-EFFICIENCY AND RELIABILITY TO THE WLAN ZEBRA

More information

The evolution. of the IT manager

The evolution. of the IT manager The evolution of the IT manager The move to service management Executives are turning more and more to IT to help their business swiftly adapt its processes to accommodate changing market conditions. Within

More information

Enabling Strategy. April 2013

Enabling Strategy. April 2013 Charting our Course Enabling Strategy Long INFORMATION Term Financial TECHNOLOGY Planning Strategy April 2013 Long Term Financial Planning Strategy The Long Term Financial Planning Strategy applies a disciplined

More information

IBM Executive Point of View: Transform your business with IBM Cloud Applications

IBM Executive Point of View: Transform your business with IBM Cloud Applications IBM Executive Point of View: Transform your business with IBM Cloud Applications Businesses around the world are reinventing themselves to remain competitive in a time when disruption is the new normal.

More information

IT and Business Alignment

IT and Business Alignment 4 IT and Business Alignment 4.1. Introduction A close alignment between the city s business and IT imperatives is critical to developing a viable IT strategy for the city. A business imperative is an initiative

More information

GreenPages Healthcare Technology Practice

GreenPages Healthcare Technology Practice GreenPages Healthcare Technology Practice Consulting, Engineering, Integration: Comprehensive Technology Solutions for Healthcare. Technology has revolutionized the healthcare industry and is now critical

More information