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1 Virgil John Bierschwale 288 E. Kroll Harper, TX US Day Phone: Ext: Mobile: Ext: vbiersch@gmail.com Availability: Job Type: Permanent Work Schedule: Full-Time Desired locations: United States - TX - San Antonio United States - TX - Austin United States - TX - Fredericksburg United States - TX - Kerrville Work Experience: The Chief Informations Group/NAVMISSA 5205 Leesburg Pike, Suite 901 Falls Church, VA United States 05/ /2010 Salary: 83, USD Per Year Hours per week: 40 Systems Analyst Reverse engineered SQL Server Stored Procedures. Reverse engineered ASP.NET and SharePoint code. Documented touch points between systems. Interact with software users and management personnel to determine requirements and specifications for enhancements to existing software and systems. 1/8

2 Kept abreast of the latest changes in the software industry, specifically the latest database trends. Responsible for planing, developing, implementing and maintaining pc based systems such as security, software, and hardware. Provide database guidance to users and project managers. Trained users on software enhancements. Review data from multiple sources (500 remote medical departments)to ensure correct operation of systems. Developed and maintained relations with military members, civilian and remote and on-site development teams. Assessed customer needs and developed solutions using SDLC guidelines. Resolved complex situations and escalated those that I was unable to resolve to the appropriate level. Met with users, listened to their concerns and worked to develop solutions that would alleviate those concerns. Used techniques such as those that I learned under Juran and Deming to identify alternatives to existing solutions. Supervisor: Angela Course ( ) ObjectWin/Attorney General of Texas Austin, TX United States 08/ /2009 Salary: USD Per Hour Hours per week: 50 Systems Analyst Reverse engineered existing "case management" system that had been 2/8

3 developed over the years with a portion on the IBM mainframe and the remaining portions developed using Visual FoxPro on a PC based network. Performed needs analyses to define opportunities for new or improved business process solutions. Consulted with department managers to identify and specify requirements Developed overall functional and systems requirements and specifications. Conducted business process re-engineering Conducted feasibility studies and trade-off analyses Prepared business cases. Defined systems scope and objectives Developed cost estimates for replacement system. Planned systems implementation. Supervisor: Gary Buonacorsi ( ) Wachovia/Signature Solutions San Antonio, TX United States 02/ /2008 Salary: 72, USD Per Year Hours per week: 40 Programmer / Analyst Developed SDLC documentation to assist in the merger between World Savings and Wachovia Collaborated with other teams to develop a list of touch points between the systems. 3/8

4 Participated in a team that was identifying which report writer that the company would use going forward. The choices were Crystal Reports, Business Objects on Demand and SSRS. Part of team conducting business process documentation. Defined systems scope and objectives. Define system enhancements implementation. Supervisor: Karen Fruge ( ) American Reliable Insurance (Assurant Solutions) Scottsdale, AZ United States 09/ /2005 Salary: 72, USD Per Year Hours per week: 40 Programmer / Analyst Reverse engineered their main enterprise software system by utilizing the data in the error tables and the source code (FoxPro). Developed SDLC based documentation so that another team would be able to develop a new system using.net and SQL Server with a "hub" developed by Duck Creek Technology. Assisted help desk by providing support for remote users logging in via citrix. Updated, and closed out help desk tickets using their help desk software. Trained junior help desk personnel regarding troubleshooting Citrix and FoxPro remote user access and printer problems. Facilitated weekly status meetings between IT personnel in Scottsdale, and Production personnel in Omaha and a offshore development team that was brought in to take over the maintenance of the existing software system, and 4/8

5 remote users located throughout the United States. Supervisor: Steven Addair ( ) Alliance Gaming Systems Las Vegas, NV United States 01/ /2003 Salary: USD Per Hour Hours per week: 50 Project Manager Responsible for planning, developing, implementing and maintaining 5 enterprise level systems developed in FoxPro, Visual Basic, C, Access and other languages. Work with the users and management personnel to identify the need for automation, outline the parameters & characteristics of the system and ensure that the resulting system met the needs of the users and the business stakeholders. Assisted the help desk, and trained junior help desk personnel in supporting remote users running FoxPro under Citrix. Updated, and closed out help desk tickets. Worked closely with the director of IT to staff and train a team of 8 developers that would take over after I moved back to Texas. Was brought back on-board to negotiate a turn around of a stalled PLM implementation between the executive team, plant personnel and vendor personnel. Stay current with IT concepts, principles, methods, and practices via subscriptions to trade journals and RSS feeds. Called upon to provide advice and guidance on a variety of IT issues. 5/8

6 Frequently required to troubleshoot issues affecting IT services. Knowledgeable about security methods and procedures used to ensure appropriate security measures are in place and working properly. Have the ability to understand the needs and product requirements of a particular design. Monitor work in progress in order to detect unusual production delays or problems caused by unforeseen circumstances. Installed network hardware and software drivers. Handled conflicts and problems when dealing with customer constructively and appropriately. Provided desktop support to computer users. Translated technical terms into terms customers understand to ensure issues are properly explained and addressed. Have the ability to use both standard and innovative troubleshooting methods. Use logic and reasoning to identify the strengths and weakness of alternative solutions, conclusions and approaches to problems. Troubleshoot hardware and software problems on personal computers, laptops, printers, and peripheral devices including encryption. Present information in a formal setting to audiences of customers and coworkers. Understand the start-up process for personal computers and laptops. Performed preventive maintenance of computer peripherals. Determined how a system, or operation should work and how changes in conditions, operations and environments will affect outcomes. 6/8

7 Supervisor: Craig Askins ( ) Education: American College of Technology St. Joseph, MO United States Technical or Occupational Certificate 12/2013 Credits Earned: 33 Major: Business Administration and Information Technology Relevant Coursework, Licenses and Certifications: The Technical Diploma in Business Administration and Information Technology introduces individuals to the functions and processes of a firm or organization and the use of technological information systems, including computing systems, as solutions to business and communications support needs. The program includes basic instruction in the principles of information technology, business office procedures, databases, Microsoft Office application programs, with specific emphases in Excel and Access. Also included is instruction in website design and development, and accounting. The academic and professional skills taught during the program prepare the graduate to function in the business office environment utilizing Office applications and computer technology. University of Phoenix Harper, TX United States Some College Coursework Completed 11/2007 Credits Earned: 6 Semester hours Major: Computer Science Andover College Portland, ME United States Some College Coursework Completed 02/1984 Credits Earned: 9 Semester hours Major: Computer Science Minor: Accounting Job Related Training: I have used, and supported most Microsoft Office based software. I have developed with most standalone database systems such as dbase, FoxPro and Access. I have used most databases like SQL Server and MySQL and the majority of report writers. 7/8

8 I have used content management systems such as SharePoint and Wordress. I have used numerous help desk application systems and system support software like VNC, Citrix. I have used most operating systems from Windows to Novell to SCO Xenix I have worked on additional projects where I have worn all hats from Programmer / Analyst to Project Manager. My history from 1976 to 2015 can be found on linkedin at: Affiliations: Additional Information: Amateur Radio Operator - N5IVV Texas Association of Realtors - Licensed Realtor 60 + WPM Typing Comfortable working with the Big Picture. Good at understanding the end users problem from their perspective and developing a solution. Comfortable supporting users locally, or remotely. Being a navy vet, I enjoy working with a veteran based operation. 8/8