RETAIL ASSET PROTECTION CONFERENCE 2014

Transcription

1 RETAIL ASSET PROTECTION CONFERENCE 2014 Title Sponsor: APRIL 6-9, 2014 JW MARRIott IndIAnAPoLIs IndIAnAPoLIs, In All Channels. All Challenges. One Conference.

2 All Channels. All Challenges. One Conference. Why is the Retail Asset Protection Conference the event to attend in 2014? Because it s not just retail. The Retail Asset Protection Conference stretches across All Channels. Bringing together representatives of all major retail segments, along with consumer product manufacturers and relevant solutions providers, this event creates an exceptional and unique educational and networking opportunity. With attendees from pharmacy, apparel, food & beverage, electronics, pet supplies, auto supplies, personal care, warehouse clubs and more, the Retail Asset Protection Conference covers the entire spectrum of asset protection. Because it s not just loss prevention. The Retail Asset Protection Conference covers All Challenges in asset protection. Whether it s cybersecurity, preventing shrink, organized retail crime, injury prevention or new technologies, the challenges facing retail companies are examined by the top minds of the industry. This year s program reflects the key priorities of the retail industry, with six breakout tracks covering the full range of the asset protection space, expert panels discussing the critical retail issues, a graduate student session measuring the ROI on asset protection strategies and a four-hour training seminar on surveillance ops earning attendees CEU credits. Because it s not just networking. The Retail Asset Protection Conference brings together the top asset protection executives at One Conference. With broad representation of every retail format, size and footprint, along with their industry partners, this event brings the right people together, to drive change through collaboration and to advance their companies and the industry forward. We hope to see you in Indianapolis! P.S. We thank RILA s Loss Prevention Steering Committee, comprised of asset protection executives from across the industry, for their support and guidance in developing the program. FOLLOW RILA ON: Facebook Lisa LaBruno Senior Vice President, Retail Operations at the RILA network #RILAap Garth Gasse Director, Retail Operations RETAIL ASSET PROTECTION CONFERENCE 2014 The 2014 Retail Asset Protection Conference will feature: n Six educational & innovative conference tracks, covering all asset protection channels and challenges n An expansive Exhibit Hall packed with the latest solutions n 60+ expert speakers and nearly 8 hours of networking time featured on the program C ONFER ENCE ST EER ING C OMMITTEE CHAIRMAN David Lund Dick s Sporting Goods, Inc. VICE CHAIRMAN Dennis Wamsley Director, Loss Prevention Publix Super Markets, Inc. MEMBERS Adam Alford Director, Loss Prevention Operations GameStop Corp. Dominick Archer Director, Loss Prevention Ulta Salon, Cosmetics & Fragrance, Inc. Susan Baker Senior Director, Loss Prevention Dollar General Corporation Faith Clark Manager, Loss Prevention Publix Super Markets, Inc. Jason Coren, Safety & Risk Management PetSmart, Inc. Brand Elverston Director, Asset Protection Systems & Analysis Wal-Mart Stores, Inc. Dan Geiger Director, Field Operations Target Corporation Donald Horan Director, Loss Prevention Gordon Brothers Group, LLC Andrew Jones Director, Logistics, Loss Prevention & Safety Tractor Supply Company Nadine Lajeune Senior Director, Safety, Food Safety & Hazmat Sears Holdings Corporation Todd Lyle Director, Loss Prevention Integration & Business Development Walgreen Co. Debbie Maples Gap Inc. n A unique, 4-hour training seminar on counter intelligence surveillance earning you valuable CEU credits towards LPC and CFI recertification n Engaging Open Forum discussions for several breakout tracks n And much more! Libby Rabun AutoZone, Inc. Byron Smith Corporate Asset Protection Manager, Acquisitions & Supply Chain 7-Eleven, Inc. Terry Sullivan Divisional Director, Loss Prevention, Safety & Hazmat North Division Lowe s Companies, Inc. Stan Welch J.C. Penney Company, Inc. Dominic Zuccala Director, Loss Prevention Big Lots Stores, Inc. Lee Pernice Consultant Jackie Andersen Business Development Manager, Retail Axis Communications Gary Fraser Director, North American Sales Vector Security, Inc. Read Hayes Director Loss Prevention Research Council Frank Johns Chairman Loss Prevention Foundation Carlos Perez Vice President, Global Marketing Checkpoint Systems, Inc. Jeff Raber Director, Building Solutions Schneider Electric Tim Shipman President The Shipman Group LLC

3 The who s who of retail attends RILA s Retail Asset Protection Conference: 24 Hour Fitness 7-Eleven ABC Fine Wine & Spirits Abercrombie & Fitch Advance Auto Parts American Eagle Outfitters Apple AAFES AutoZone Axcess Financial Barnes & Noble Bass Pro Shops Beall's Bed Bath & Beyond Belk Best Buy Big Lots Big Y Foods, Inc. BJ's Wholesale Club Inc. Blain's Farm & Fleet Bloomingdale's The Body Shop Bose Corp. Brookshire Grocery Brown Shoe Company Burlington Coat Factory Cabela's CarMax Central Parking Corporation Claire's Charming Shoppes, Inc. Citi Trends, Inc. Compass Group USA Conn's Costco CVS Dick's Sporting Goods Dollar General Dress Barn EBay, Inc. Excellent Pharmacy E-Z Mart Stores Family Dollar Fiesta Mart Follett Corporation Foot Locker Fossil Fred's GameStop Gap Giant Tiger GNC Goodwill Industries Gordmans Half Price Books Hannaford Bros. Harris Teeter Hastings Entertainment HD Supply Hobby Lobby Stores, Inc. Holiday StationStores Home Depot Home Depot Canada Hy-Vee IKEA North America J. Crew Group, Inc. JCPenney Jo-Ann Stores Kauffman Tire Kohl's Lacoste L Brands Lifetime Fitness Louis Vuitton Lowe's lululemon athletica Lumber Liquidators Macy's Marmaxx Group The Mattress Firm McDonald's Corporation Meijer Michaels Navarro Discount Pharmacy NEXCOM NIKE Office Depot Officeworks Superstores Ollie's Bargain Outlet Orchard Supply Hardware Party City Patagonia Payless ShoeSource Pep Boys Petco PetSmart Procter & Gamble Publix Super Markets Rack Room Shoes Ralph Lauren REI Rent-A-Center Restoration Hardware Rite Aid Sally Beauty SAM's Club Sears The Sherwin Williams Company Shoppers Drug Mart Shorty P.Q.'s Sonic Automotive Southeast QSR Southern States Cooperative Stage Stores Staples Swarovski Crystal Target The Timberland Company TJX Companies TJX Canada T-Mobile Toys R Us Tractor Supply Company Tuesday Morning Tweenbrands/Justice & Brothers Uniform Advantage VF Corporation Von Maur Walgreens Walmart Weis Markets, Inc. Wilkinson Wolverine Worldwide Zumiez BONUS SESSIONS Master s Student Breakfast Session: Empirical Analysis of Remote Monitoring and POS Exception Reporting Tuesday, April 8-7:15 a.m. 8:15 a.m. In today s lean environment, robust data analytics is critical to measuring the ROI of asset protection strategies. Hear master s students from the University of Texas McCombs School of Business share their findings from two research projects examining the ROI of two common AP tools: remote monitoring and POS exception reports. Walk away with insights that will help you evaluate these tools and fine-tune your resource allocation. Student participants were mentored by Hart Systems and JCPenney. Post-Conference Training Seminar: Surveillance Ops - Counter Intelligence Surveillance Methodologies & Techniques Wednesday, April 9-1:00 p.m. 5:00 p.m. This course will provide the asset protection industry with counter intelligence surveillance methodologies used by intelligence agencies. Surveillance Ops has taken these proven techniques and integrated them with criminal investigations to establish a hybrid seminar providing the highest level of relevant surveillance training for ORC investigators and asset protection professionals. Ricky Ansbro Chief Executive Officer Surveillance Ops LLP

4 Conference Tracks The 2014 Retail Asset Protection Conference has six tracks, covering the full spectrum of asset protection. Each track represents a significant focus area in today s retail asset protection function. The color-coding in the Agenda-at-a-Glance corresponds to the particular track. Conference tracks are described below: Audit & Analytics Efficient audit procedures and effective use of resulting data are key to maximizing operational effectiveness. The Audit & Analytics track examines the entire audit process: development, execution, analysis and identification of data driven solutions to maximize results. Investigations Crimes against business can threaten people, product and brand. Asset protection professionals need to stay current on risks affecting the retail industry, including: emerging criminal trends, prevention and response strategies and common practices designed to mitigate risk. The Investigations track arms you with the information you need to maximize the success of your corporate and field-level investigations teams and protect your company s assets. Leadership & Development A retailer s most valuable asset is its people. It is no secret that a successful team starts with a strong leader. What do you need to do to take your team to the next level? How do you get the most out of your employees? The Leadership & Development track focuses on the skills and knowledge you need to develop strong teams and engaging and motivating top talent. RETAIL ASSET PROTECTION CONFERENCE 2014 Agenda at a Glance Sunday, April 6, :00 p.m. - 5:00 p.m. Asset Protection Leaders Council Meeting 5:00 p.m. - 6:30 p.m. Welcome Reception Monday, April 7, :00 a.m. - 7:45 a.m. Loss Prevention Steering Committee Meeting 7:30 a.m. - 8:00 a.m. Continental Breakfast 8:00 a.m. - 9:15 a.m. Welcome & Opening Keynote - Rick Damron, COO, Lowe s 9:30 a.m. - 10:30 a.m. Flawless Execution: A Fighter Pilot's Secret to Business Success 10:45 a.m. - 12:15 p.m. Breakout Sessions: Situational Leadership: QBQ & Personal Accountability Workplace Safety Open Forum Organized Retail Crime Open Forum Investigations Open Forum 12:15 p.m. - 12:45 p.m. Lunch Audit & Analytics Open Forum 12:45 p.m. - 1:45 p.m. Exhibit Hall Preview 2:00 p.m. - 3:00 p.m. Breakout Sessions: Diversity in the Asset Protection Industry Spreading Safety: Employee Empowerment & Executive Leadership ORC Alliances & Associations: Leading Practices Across the Board Impact of Big Data Tools on Fraud Identification & Prevention in Retail Transactions 3:15 p.m. - 4:15 p.m. Why the Future of Retail Demands Unlearning 4:15 p.m. - 6:30 p.m. Reception in the Exhibit Hall AP & Safety Strategies: Managing & Innovating in the Cloud Driving Shrink, Robbery, Burglary & Safety Reductions by Leveraging Interactive Video Operational Shrink Open Forum Leveraging Cross-functional Partnerships to Fight the War on Shrink

5 Conference Tracks Operational Shrink Agenda at a Glance Tuesday, April 8, :00 a.m. - 8:30 a.m. Continental Breakfast 7:15 a.m. - 8:15 a.m. Master s Student Breakfast Session: Empirical Analysis of Remote Monitoring and POS Exception Reporting 8:30 a.m. - 9:30 a.m. Mitigating the Impact of an Active Shooter 9:45 a.m. - 10:45 a.m. Breakout Sessions: A key contributor to shrink performance is managing the impact of non-malicious shrink. Shrink caused by operational inefficiencies or breakdowns in processes negatively impacts a retailer s bottom line and the overall success of its asset protection department. The Operational Shrink track examines common operational shrink challenges retailers face today and their impact on performance, and provides options to resolve these challenges. Influencing Skills: Utilizing Your Circle What It all Means: Understanding the Real World Impact on Retail of Recent OSHA Legal Developments Returns Investigations Auditing to Effect Change in Your Enterprise A Deal too Good to Be True? The Reality of Video Content Analytics 11:00 a.m. - 12:00 p.m. Asset Protection Strategies for Today & Tomorrow: A Panel Discussion 12:00 p.m. - 1:15 p.m. Lunch in the Exhibit Hall 1:30 p.m. - 2:30 p.m. How Social Media is Changing the Retail World 2:45 p.m. - 3:45 p.m. Breakout Sessions: Undergraduate Student Session: Millennial Customer s Perception of AP Strategies A Revolutionary Approach to Safety Awareness Training: Brain Science & Gamification The Emerging Legal Landscape: What Every AP Executive Should Know to Mitigate Risk Utilizing Analytics in Audit Programs to Drive Results 4:00 p.m. - 5:00 p.m. Everyone's a Safety Coach 5:00 p.m. - 6:30 p.m. Reception in the Exhibit Hall Wednesday, April 9, :15 a.m. - 7:45 a.m. Open Steering Committee Meeting 7:30 a.m. - 8:00 a.m. Continental Breakfast Google Glass, Big Data, The Cloud: A Primer on Technology Trends & Their Implications 8:00 a.m. - 9:00 a.m. Cybersecurity Panel: Protecting Critical Data & Infrastructure Opportunities & Challenges for Improving Product Availability & Preventing Shrink: Understanding the Role of Merchandising Institutionalized Shrink: Identifying & Mitigating Non-theft & Fraud Related Shortage Technology & Innovation Asset protection technology continues to develop as the retail industry evolves. The Technology & Innovation track provides insight into cutting-edge technology and its application in the retail asset protection industry. Workplace Safety Because the safety and welfare of employees and customers is a priority for all retailers, retail safety professionals are constantly looking for ways to enhance their corporate safety programs. The Workplace Safety track provides insight into minimizing customer/ worker incidents and injuries, successful application of ergonomics principles, responding to enforcement actions, and more. 9:15 a.m. - 10:15 a.m. From Leading a High Performance Team to Landing on Mars 1:00 p.m. - 5:00 p.m. Training Seminar: Surveillance Ops - Counter Intelligence Surveillance Methodologies & Techniques

6 RETAIL ASSET PROTECTION CONFERENCE 2014 General Session Descriptions Monday, April 7, :00 a.m. - 9:15 a.m. Welcome & Opening Keynote Join Rick Damron, chief operating officer of Lowe s Companies, as he shares his unique perspective on the critical role of asset prevention in retail operations and throughout the Lowe's brand. Rick started with the company in 1981 as a store manager and today is responsible for the daily operations of one of the largest home improvement retailers worldwide, serving 15 million customers a week and employing more the 245,000 individuals. Rick Damron Chief Operating Officer Lowe's Companies, Inc. 9:30 a.m. - 10:30 a.m. Flawless Execution: A Fighter Pilot's Secret to Business Success Keeping jets in the air takes a staff of hundreds coordinating, communicating and executing flawlessly. Afterburner, a team of elite military professionals, enables flight to happen daily by pursuing Flawless Execution. The Flawless Execution Model is a proven process used around the world to execute missions when stakes are high and failure is not an option. Learn how to motivate your team to work towards common goals while executing company strategy. Corporate success, like success in combat, depends on execution. Afterburner 3:15 p.m. - 4:15 p.m. Why the Future of Retail Demands Unlearning New advances in technology are bringing forth exciting and unexpected discoveries every day, while the Internet, social networking and the open-source movement are fueling the fires which threaten to consume much of today s existing business landscape. Life-long learning will obviously be more essential than ever in this environment, but often lost is the fact that before an organization can seize tomorrow s opportunities it must first unlearn old, obsolete knowledge and the old ways of doing business. Jack Uldrich will explain why unlearning is a critical skill and demonstrate how unlearning can help an organization thrive. Jack Uldrich Global Futurist and Best-Selling Author Tuesday, April 8, :30 a.m. - 9:30 a.m. Mitigating the Impact of an Active Shooter Active shooter incidents are devastating and far too common in today s society. We are all aware of the "fight or flight" response to these incidents; however, far too common is the "freeze" response which can have tragic results. Having a plan and practicing the plan are critical. Through video analysis of previous real-life incidents, you will learn how empowering your team with awareness and training can potentially garner life-saving results. Jeremiah Hart Instructor Force Training Institute 11:00 a.m. - 12:00 p.m. Asset Protection Strategies for Today & Tomorrow: A Panel Discussion In this moderated panel discussion, seasoned retail asset protection executives will offer varying points of view on the state of the retail AP industry, including the most pressing issues affecting our businesses, challenges we face as an industry and opportunities to enhance performance and the profession. Moderator: Jay Fogg Senior Vice President, Operations Bloomingdale's Inc. Panelists: Bob Oberosler Group Vice President, Loss Prevention Rite Aid Corporation Libby Rabun AutoZone, Inc. Mark Stinde Vice President, Asset Protection 7-Eleven, Inc. Visit for the full program schedule. 1:30 p.m. - 2:30 p.m. How Social Media is Changing the Retail World Social media is transforming many industries, perhaps none so much as retail. Hear social media expert Corey Perlman share the latest trends, including: How mobile is changing the social media landscape The interaction between apps and social media, and its effects on the consumers experience Instagram, Pinterest, Tumblr A picture is worth a thousand words How short videos apps such as Vine are giving YouTube a run for its money Case studies on successes and opportunities Corey Perlman Social Media Expert Best-Selling Author of eboot Camp 4:00 p.m. - 5:00 p.m. Everyone's a Safety Coach It's difficult for workers to trust and understand the kinds of principles that must be used to help individuals and teams work safely on a regular basis. In fact, some leaders don't quite know where to begin. David Sarkus will reveal The 7C's that anyone, in any organization, can use to help everyone move together toward a common vision. David Sarkus The Safety Coach Wednesday, April 9, :00 a.m. - 9:00 a.m. Cybersecurity Panel: Protecting Critical Data & Infrastructure Retailers place extremely high priority on data security and invest tremendous resources to prevent attacks, but cyber-criminals are persistent and their methods of attack are increasingly sophisticated. Hear from a panel of experts who will share insight into evolving cyber-threats, safeguards for protecting personal data in the payment ecosystem and how the retail industry can enhance our collective security and build and maintain consumer trust.

7 RETAIL ASSET PROTECTION CONFERENCE 2014 General Session Descriptions (continued) 9:15 a.m. - 10:15 a.m. From Leading a High Performance Team to Landing on Mars With a rich and varied background, Adam Steltzner had many of the skills needed to lead the landing team for the Curiosity rover. That said, his team struggled for almost a decade with design challenges and setbacks. Hear the challenges his team faced and lessons learned on how to better lead high performing teams, manage innovation and drive towards excellence. Adam Steltzner Lead Landing Engineer NASA's Mars Science Laboratory Curiosity Rover Project Sponsors TITLE PLATINUM GOLD REINVENTING THE WAY PETTY CRIMES ARE HANDLED. SILVER BRONZE

8 RETAIL ASSET PROTECTION CONFERENCE 2014 Registration Rates Standard Rate On Site Rate Member Retailer or Product $895 $995 Manufacturer Non-member Retailer or Product Manufacturer $1,195 $1,295 Register online at 4 Retail Industry Leaders Association 1700 N. Moore Street Suite 2250 Arlington, VA Follow RILA on: Retail Industry Leaders Association (RILA) The RILA #RILAap Hotel Information RILA has reserved a block of rooms at the following locations for conference participants. Room reservations can be made online or directly with the hotel. The cut-off date is March 14, After the cut-off date, it is at the hotel's discretion whether to accept additional reservations, which will be subject to prevailing rates and availability. JW Marriott Indianapolis 10 S West St Indianapolis, IN (877) Mention you are attending RILA's Retail Asset Protection Conference 2014 to take advantage of our special group rate of $189. Courtyard Indianapolis Downtown (Connected to the JW Marriott) 601 West Washington Street Indianapolis, IN (877) Mention you are attending RILA's Retail Asset Protection Conference 2014 to take advantage of our special group rate of $164. Additional Conference Information Dress: Business casual attire is recommended for all conference activities. Special Needs: Please let RILA know if you have any disabilities or dietary restrictions that require special accommodations. Other information: This is a non-smoking conference. All sessions are closed to the press. Disclaimer: RILA's Retail Asset Protection Conference has been organized by RILA and the Loss Prevention Steering Committee. The presentations and opinions of speakers and participants are not necessarily those of RILA. Questions: Call RILA's Conference Department at (703)