The New Face of in Education Future-Proof Next-Generation Jeff Brainard Mirapoint Product Marketing January 2004

Transcription

1 The New Face of in Education Future-Proof Next-Generation Jeff Brainard Mirapoint Product Marketing January 2004 Copyright Mirapoint, Inc This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, non-competitive, educational-only purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by written permission of the author. To disseminate otherwise or to republish requires written permission from the author.

2 Users Growing Demands > becoming key application in education > Larger average message size > Greater message volumes > Broadband & high-speed connections > Large attachments & new multimedia content Voice, video, fax, audio, etc. messages > Access from anywhere, any device WAP, MMS/SMS, Web, DiTV, Unified Communications 2

3 Enabling Online Communication & Collaboration Faculty Students Staff Educational Community Alumni 3

4 Evolution of in Education Increasing Service Levels shifting from Users: Few Many Services: Simple Multiple Business Model: Free Fee 4

5 Security Threats Loom! Viruses Spam Hacker attacks DOS attacks BLOBs Mail bombs Directory harvests Password attacks Open relays Harassment Profanity Chain letters floods Flames Leaks of sensitive info Regulatory compliance Business continuity 5

6 Challenges: Educational Institutions Messaging is mission-critical > Replacing voice communications > More users have access to than telephone Growing user & service demands > Need for zero-downtime services > Anywhere, any client access Increasingly diverse user population > Faculty, students, staff & alumni Shrinking budgets & tight IT spending > Focus on TCO > Need for easy-to-manage solutions > Interoperability with existing investments 6

7 Old Approach is Too Complex Each mark represents additional complexity Lacks unification, creates interdependencies Complexity drives up costs, reduces reliability Mobile User Web-based Services Student User Web Server + HTTP Gateway POP Proxy Voice Mail Web Server + Wireless Gateway IMAP Proxy Faculty User SMS/MMS Gateway Directory Server SMTP Gateway Anti-virus & Anti-spam High-End UNIX Server + Sendmail + Oracle DB 7

8 Mirapoint: Building Message Networks 8

9 Select Mirapoint Customers 9

10 Mirapoint Configuration Advantages Internet SMTP gateway Anti-spam software Anti-virus software Multiple sets of software & hardware required No integrated management interface & unified logging Purpose-built design Unified administration tools Works with existing server (ie. Sendmail, Exchange) Hacker, spam & virus protection Advanced security features Plus traditional services 10

11 Powerful Virus Protection Licensed from Sophos - Europe s largest developer of anti-virus software Fully integrated with Mirapoint Managed through standard Mirapoint administrative tools Scanning of both incoming & outgoing messages Upon virus detection, attachments are cleaned, deleted, or tagged & then delivered depending on configuration Scalable high-performance ICSA certified virus scanning engine with unmatched virus detection rates 11

12 Mirapoint Anti-Spam Technology > Heuristic rules-based scanning 96% catch-rate with near-zero false-positives Automatic network-based updates > Flexible messaging handling Actions including delete, forward, tag, etc. messages > Custom rules Tailored domain or system-specific rules White/black lists End-user controls > Report spam to Mirapoint Direct feedback into rule updates 12

13 Mirapoint Anti-Spam Technology > Denial-of-service (DOS) protection Throttling SMTP connections > Security alerts Early warning of directory-harvests or outbound traffic increases (spam or SoBig?) > Detailed spam logging & reporting Measure effectiveness - normal traffic vs. spam Histogram data for modeling catch-rates > Additional anti-spam features SMTP Auth, Reverse DNS lookup, RBLs, SMTP port redirect, Domain/IP address blocking, etc. 13

14 January 2004 InfoWorld results 14

15 Policy Enforcement > Flexibility to implement any policy Enforce usage & reduce abuse Protect against harassment Prevent sensitive leaks, i.e. intellectual property > Support for site-wide, domain or user policies > Address regulatory compliance requirements > Configurable via web-based administrative interface or command-line tools > Complementary Mirapoint store for archival 15

16 Extensive Logs & Reports > Accountability for all traffic Trace any message Audit message trail > Audit user & administrator activity Including all actions & logins > Low-level system information System activity & actions Performance information Comprehensive diagnostics 16

17 The Mirapoint Security CONTINUUM 17

18 High Per-User TCO For Current Server Products (Source: The Radicati Group) 18

19 The Mirapoint Services CONTINUUM 19

20 Multiple Users, Multiple Services & Revenue Opportunities Faculty Staff Students Alumni 20

21 Custom Web Branding Examples 21

22 Mirapoint Group Calendaring >Personal & group calendaring >Event & resource management > Web & wireless access >Fully-integrated into Mirapoint Message Server >Internet standards 22

23 Mirapoint Outlook SynQ > Comprehensive sync for Mirapoint to Outlook clients > Selectable sync of calendar, todo list & address book > Supports range of historical & future events > Automated sync based on time intervals > Supports auto-conflict resolution Mirapoint & Outlook 23

24 The Complete Mirapoint CONTINUUM Architecture >Security >Reliability >Scalability >Manageability >Flexibility 24

25 Summary 25

26 Case Study: Queensland University of Technology > QUT s legacy freeware-based system difficult to manage, unreliable & lacked performance > Mirapoint delivered campus-wide messaging for QUT Provides POP, Webmail & IMAP services for ~50K student, faculty & related staff users Competed & benchmarked versus Sun/iPlanet & freeware > Integrated with existing directory services Novell edirectory for user authentication & provisioning > Successfully migrated users from freeware platform Implementation managed by Mirapoint systems integrator partner Dimension Data 26

27 Case Study: Palo Alto Unified School District > Palo Alto Unified School District uses to facilitate communications between 1500 users at district office & 16 schools > Legacy system was unreliable, unscalable & required a proprietary client > Mirapoint provided complete solution for Palo Alto Message Server delivers POP & Webmail access Message Director handles LDAP routing & virus scanning 27

28 Case Study: Wayne State University > Mirapoint selected to provide 30K+ faculty & students with reliable messaging accessible from anywhere, anytime > Mirapoint systems provide: , personal calendar & address book POP & IMAP support for desktop PC clients Webmail & Wireless (WAP) access Custom Wayne State branding & integration with Campus Pipeline portal solution Anti-virus & spam protection 28