Operations Management Techniques in Healthcare

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1 Management Development Programme on Operations Management Techniques in Healthcare (8 th -12 th August, 2016) Institute of Health Management Research, Jaipur A WHO Collaborating Center for District Health System based in Primary Health Care

2 BACKGROUND Management Development Programme on Operations Management Techniques in Healthcare (8 th -12 th August, 2016) Operations Management (OM) is the design, operation, and improvement of the processes and systems that create and deliver the organization s products and services. The OM techniques call for eliminating the old rule-of-thumb, individual way of performing work and, through study and optimization of the work, replacing the varied methods with the one best way of performing the work to improve productivity and efficiency. Manufacturing organizations have successfully employed the programs, techniques, and tools of operations improvement for many years. Recently, leading healthcare organizations have begun to employ the same tools. Healthcare Project Management Using MS Project 2010 OBJECTIVE PROGRAMME CONTENTS The overall objective of the programme is to train the healthcare managers in using modern operations management techniques in efficient and effective management of healthcare services. The programme will cover the following topics: Hospital as a System, Introduction to Clinical & Supportive Services. Introduction to Modern Operations Management tools and techniques in healthcare. The Gantt chart, Program Evaluation and Review Technique (PERT) and the Critical Path Method (CPM) in healthcare project management. Logical Frame Analysis (LFA) as a tool of Project Management. Case Study/Exercise Solutions using software. Forecasting techniques and approaches in health care operations. Case Study Solutions using software. Resource allocation through Linear Programming (LP) methodology. Applications of LP in assingments and transportation/distribution problems. Case Study/Exercise Solutions using software. Facility Location and Layout techniques in health care. Location Break Even Analsis, Factor Rating Method in health facility location, Center of gravity method and GIS in Healthcare location. Layout planning using SLP, Load Distance Analysis, Computersied layout analysis. Supply Chain and Inventory Management techniques. EOQ, JIT, ABC/VEN analysis techniques. Quality Management tools & techniques in healthcare. TQM, Six- Sigma, Lean & VSM in Healthcare, Introduction to NABH & JCI, 7 QC Tools, Pareto Chart, Fishbone diagram, Scatter Diagram, Histogram, Control Charts in healthcare. Case Study Solutions using software. Queuing & Capacity planning in healthcare services. Single Server/Multi-Server, Queuing Cost Analysys, Case Study Solutions using software. The programme will also train the participants in using Software for Decision Sciences, MS Visio and Microsoft Excel. Gantt Chart using Excel Layout Designing Resource Allocation through LPP

3 WHO SHOULD ATTEND TRAINING METHODS COURSE COORDINATOR & FACULTY DURATION AND VENUE CERTIFICATION PROGRAMME FEE The programme is designed for Administrative Officers, Medical Superintendents, Medical Directors, Nursing Directors, Hospital Managers, Manager Operations - Quality managers, Quality Assurance Officers, HMIS Officers/Consultants, Public Health Consultants, Doctors, Healthcare consultants, Supply Chain Managers, Hospital Operations Executives, Distribution and Logistics Managers with substantial managerial responsibilities, interests, and motivation to learn and improve healthcare services. The programme will use a mix of lectures to introduce the lead concept and encourage active interaction by the participants through discussions, exercises and case studies. Hands on practical training of Operations Management Software will be imparted to the participants. The course will be conducted in English. S.D. Gupta, MD, PhD (Johns Hopkins), President, IIHMR University, Jaipur. Swadesh Kumar Puri, VSM (Retd.), M.D,Advisor, IIHMR University, Jaipur. Suresh Joshi, MD, Professor, IIHMR University, Jaipur. Susmit Jain, PhD, Course Coordinator, Assistant Professor, IIHMR University, Jaipur. The programme is of 5-day duration. The programme will start in the morning of Monday, 8 th August, 2016 (10:00 AM) and conclude in afternoon on Friday, 12 th August, 2016 (5:00 PM). The programme is scheduled to be held at IIHMR University, Institute of Health Management Research, Jaipur. A certificate of participation on completion of the programme will be issued by IIHMR University, Institute of Health Management Research, Jaipur. Indian Participants (INR): 35,000 per participant plus service tax as applicable Foreign Participants (USD): 780 per participant plus service tax as applicable The programme fee includes tuition fees, training material, stay in airconditioning room (twin-sharing basis), breakfast, lunch, dinner, tea/coffee during the program and pick-up and drop from Jaipur airport/railway station/bus stand. Participants would be encouraged to use library facilities. Round the clock internet facility (Wi-Fi) is available for the participants. Discounts on the MDP fee: 1. Early Bird Discount: Nominations received with payments on or before 4-weeks (8 th July, 2016) will be entilted to an early bird discount of 10%. 2. Group Discount: Any organisation sponsoring four or more participants to the programme will be entilted for a discount of 20% on the total fee payable provided that at least five participants actually attend the programme. 3. Maximum Discount: Organisation can avail themselves of both the discounts subject to maximum discount of 20%. The programme fee could be deposited Online or through DD in favour of Institute of Health Management Research, payable at Jaipur. Forecasting ABC/VEN techniques Analysis using MS Excel 2010 Location Analysis SQC Charts in hospitals. ABC Analysis The IIHMR University Participants attending the programme

4 TESTIMONIALS OF FEW PARTICIPANTS WHO HAD ATTENDED THE PROGRAMME I am benefitted from the programme, and would try to apply operations management techniques in variuos departments of my hospital. Dr. Neeraj Kumar, Managing Director, Chaitanya Hospital, Chandigarh. I am really very grateful of your hospitality in IIHMR. I've shared the course contents and experience of the IIHMR with my colleagues and management. They are also satisfied about the course contents and showed interest to overview the software that we practiced on the session. Rajashree Chakraborty Tanni, Senior Administrative Officer, Hospitals, ICDDR,b, Dhaka, Bangladesh. As Medical Superintendent, I would try to implement the methods in my hospital for overall benefit. Repeated exposure of such programme is required. I would definitely recommend this course to other professionals. Dr. Satyajit Pal, Medical Superintendent, Department of H&FW, Govt. of Tripura. The topics covered in the MDP are useful, scecially forecasting and supply chain management. I would try to implement at my workstation. Dr. Ahmad Nawid Shams, MOPH, Kabul, Afghanistan. NOMINATIONS The filled registration form along with the Demand Draft/Online Payment in favour of Institute of Health Management Research, Jaipur payable at Jaipur should reach to the Course Coordinator latest by 1 st August, Programme Officer-Training The IIHMR University, Jaipur 1, Prabhu Dayal Marg, Near Sanganer Airport, Jaipur , INDIA Phone: (30 Lines); Fax: ABOUT THE INSTITUTE The IIHMR University, Jaipur is an institution dedicated to improvement in standards of health through better management of healthcare and related programs.it seeks to accomplish this through management education, training, research, consultation and institutional networking in a national and global perspective. IIHMR has been designated as WHO collaborating Center for District Health Systems based on Primary Health Care. The Ministry of Health and Family Welfare, Government of India has identified the IIHMR as an Institute of Excellence for training and capacity building. For more information please visit our website ABOUT JAIPUR Jaipur, the capital of Rajasthan, was founded by and named after Maharaja Sawai Jai singh II in It is the first planned city of India. It is located in the North-western part of India. Jaipur is one of the most beautiful cities in India and a major tourist attraction. It is also called the Pink city of India, as most of the buildings walls historical and others are built with pink stones. Jaipur is very popular for its Forts, Palaces, parks and museums. All the historical structures depict the taste of Rajput style of architecture. Jaipur is also a shopper s Paradise. It is also home for many local artists. Visiting Jaipur is a mesmerizing experience for every visitor. Temperature in Jaipur in the month of August is around 32 C (daily high) and 25 C (daily low). Hawa Mahal, Jaipur

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