Automotive Consulting Solution. General information - FAQ

Transcription

1 Automotive Consulting Solution General information - FAQ

2 General information - FAQ 1. Definition 2. Added value 3. Customer benefits 4. Customer references 5. Test installation 6. Functionality test 7. Chargeable workshop 8. Pricing model 9. Fixed price deliverables SAP SE or an SAP affiliate company. All rights reserved. 2

3 General information - FAQ 10. Optional services 11. Usage in multiple systems 12. Support model/follow up 13. Upgrade/Version 14. Performance 15. Release change 16. Distinction to CDP/RDS 17. SAP Standard 18. Standard Source of information SAP SE or an SAP affiliate company. All rights reserved. 3

4 1. Definition Automotive Consulting Solutions (ACS) can be characterized by (Advanced) implementations of an existing function from an SAP Core/Automotive/Best Practices release or Development project solutions of SAP Automotive Consulting that cannot be found in any SAP Core/Automotive/Best Practices release SAP SE or an SAP affiliate company. All rights reserved. 4

5 2. Added Value Benefit from more than 15 years of SAP ACS experience from over SAP ACS installations worldwide for more than 600 customers in over 40 countries in various industries (Aerospace & Defense, Automotive, Consumer Products, High Tech, Oil & Gas, Retail, Telecommunication, ) SAP SE or an SAP affiliate company. All rights reserved. 5

6 3. Customer benefits Solution Time Requirements known, concept and solution exist Proven solution already being used in production by several customers (best practice) Benefit from the industry know-how of SAP Consulting and SAP Development Further/new development based on standard SAP functions Functions potentially included in the next SAP release for system upgrades Solutions available with diverse releases, upgrade and downgrade capability Comprehensive documentation package included in delivery Solution and documentation available in German and English Portfolio overview: Rapid implementation possible More efficient and shorter project runtimes Time savings lead to cost reductions, also internally for customers Costs Exact cost estimates possible (fixed-price implementation) No ongoing costs (such as maintenance fees) Up-front investments of SAP Consulting reduces cost risks Cost sharing model reduces the costs for customer implementations considerably SAP SE or an SAP affiliate company. All rights reserved. 6

7 4. Customer references There are no reference customers/customer contact persons/customer addresses available for the ACS. There is no possibility to visit other customers who use the ACS. A few customer success stories are provided, they can be found at The ACS are primarily single functionalities. For some or the ACS we receive over 150 inquiries per year. No ACS customer was so far willing to be available as a contact person for this number of inquiries. To build and maintain reference customers would mean a certain effort for SAP and the cost to do this would increase the price tag of the ACS. This is not the objective of the price model. SAP SE or an SAP affiliate company. All rights reserved. 7

8 5. Test installation Test installations are not possible for any ACS. There are no mock-up versions of any ACS. SAP would have to invest the same time and effort to implement a test installation as for a real installation of an ACS. Additional effort would be needed for the removal of the test installation. To become acquainted with the ACS we advice you to book a workshop e.g. including a demo on a SAP demo-/development system. These workshops are presented by qualified SAP consultants. SAP SE or an SAP affiliate company. All rights reserved. 8

9 6. Functionality test No test of an ACS is possible on a SAP demo-/development system. For security reasons dial-in to those systems is not allowed. Without a preceding briefing a functional test of an ACS is not possible. To become acquainted with the ACS we advice you to book a workshop e.g. including a demo on a SAP demo-/development system. These workshops are presented by qualified SAP consultants. SAP SE or an SAP affiliate company. All rights reserved. 9

10 7. Chargeable workshop To become acquainted with the ACS we advice you to book a workshop e.g. including a demo on a SAP demo-/development system by qualified SAP consultants. These workshops are chargeable as they are overseen by SAP consulting. A workshop cost deduction of a later ACS purchase is not possible. On the one hand we don t want to add the cost of the pre-sales/demo efforts to the fixed price for the ACS. On the other hand we place great emphasis on the qualified demonstration of the detailed ACS functions by a consultant. SAP SE or an SAP affiliate company. All rights reserved. 10

11 8. Pricing model (1) One globally valid price model (worldwide for all countries, industries and customer segments (irrespective of customer size)) Each SAP ACS has a globally valid fixed price (incl. the same scope of service) in Euro currency. For billing abroad, currencies can be translated at the current exchange rate. This fixed price includes the installation of one development system, one test system and one productive system Contractually consulting services are offered. No software will be sold. No software license fees (user licenses) and maintenance fees are therefore incurred. Automotive Consulting Solutions are not included in the standard SAP software price list. Travel expenses (traveling times, hotel, flight/car rental, and so on) will be charged in addition to the fixed price according to outlay if the customer requests on-site rather than remote implementation. Any customer outline agreements regarding travel expenses can be taken into account here. SAP SE or an SAP affiliate company. All rights reserved. 11

12 8. Pricing model (2) The customer pays part of the total cost of the ACS Fixed price guarantee valid until the end of the calendar year Dec. 31st (SAP option for price adjustment, for example, due to new ACS version with more functions). Existing ACS customers benefit from investment protection in the form of special ACS upgrade prices if a new ACS is introduced in the market SAP SE or an SAP affiliate company. All rights reserved. 12

13 9. Fixed price deliverables The following services are included in the fixed price deliverables: Technical implementation preferably 100% remote Compilation of test data (depending on the solution) Technical documentation Application documentation Customizing documentation (depending on the solution) Functional briefing and hand over to IT respectively key users For the first 6 months after the technical implementation date in the development system corrections are free of charge (support directly by the SAP ACS team e.g. via OSS remote log in) SAP SE or an SAP affiliate company. All rights reserved. 13

14 10. Optional Services In addition to the fixed price deliverables we offer the following services: Consulting workshops to e.g. familiarize users with the functions in detail, system demos, discussion of technical prerequisites, project planning (resources and deadlines), FIT/GAP analysis, possible effort estimation for enhancements, and so on Advanced user trainings Go Live Support e.g. with on-call duty (24 hours) Flexible, and enhanced support models after 6 months 1. Resource-based billing (on demand, for example, consultant day rate) 2. Application Management Services (AMS) support contract SAP SE or an SAP affiliate company. All rights reserved. 14

15 11. Usage in multiple systems The ACS pricing model refers to one development system, one test system and one production system (master implementation). Within a system there are generally no fees e.g. by client, plant, user, etc. If the ACS will be used in several development, test and productive systems a rollout project needs to be defined (the reason is e.g. the copy right, follow up operations (corrections) by SAP, language versions of the solutions, know-how transfer, possibly different release and support package versions of the rollout system(s) and the master system, support for release change, upgrade of the ACS to a newer version etc.). There are special rollout and corporate price models available. SAP SE or an SAP affiliate company. All rights reserved. 15

16 12. Support model/follow up Support is available through the Automotive Consulting Unit in Walldorf (Germany) Access to the customer systems takes place through the OSS connection There are several support models for the different ACS: Example 1: ACS is available in an SAP standard system and was implemented in the SAP name space. Support through OSS Example 2: ACS was implemented in the Z name space. Contact the Automotive Consulting (e.g. delivery service level) Example 3: no support necessary/possible (e.g. VDS forms) For the ACS that fall within example 1 and 2 errors are corrected by the SAP Automotive Consulting free of charge for 6 month after the technical installation date in the development system. After the 6 months we support you in the context of remote consulting (chargeable) You don t have to sign maintenance contracts after 6 months. The consulting activities can be offered in the context of remote consulting SAP SE or an SAP affiliate company. All rights reserved. 16

17 13. Upgrade/Version For some of the Automotive Consulting Solutions we offer an extended range of functions via versions e.g. ACS vendor evaluation version 8.0 and 9.0. If new versions of ACS come on to the market existing ACS customers enjoy customer protection/investment protection (special prices to upgrade to the latest SAP ACS version). In this case corrections are free of charge for 4 weeks after the technical implementation date in the development system. A possible data migration is charged at cost. SAP SE or an SAP affiliate company. All rights reserved. 17

18 14. Performance There is generally no statement possible concerning the performance of an ACS. The reasons include a different system landscape, deviant data volume on the SAP development system and the customer production system. SAP SE or an SAP affiliate company. All rights reserved. 18

19 15. Release change The ACS is implemented on a defined release of the customer system. In case of a release change, UNICODE activation or Support-Package implementation in the customer system after the technical implementation, the necessity for support activities might arise. These services are invoiced to the customer via remote consulting. Please notify the SAP ACS Team prior to a release change, UNICODE activation or Support Package implementation. SAP SE or an SAP affiliate company. All rights reserved. 19

20 16. Distinction to CDP/RDS The focus of RDS (Rapid Deployment Solutions) is a fast/easy implementation of preconfigured packages (e.g. documentation for customizing) based on SAP Standard functionality. In general no coding is provided, thus no support for coding is offered For customer specific developments CDP (Customer Development Project) is available. The focus of CDP is the development of new/additional functions that enhance the SAP Standard functionalities. This option is recommended for elaborate/big development projects. In addition to the development support for the coding is offered. From the business perspective a software contract is concluded with CDP The ACS (Automotive Consulting Solutions) approach is to offer consulting Know-how as solutions that are quickly deployed and already successfully implemented. In general an ACS project includes the technical installation of the solution, the implementation (consulting and customizing), documentation and support. From a business perspective a consulting/service fixed price contract is concluded SAP SE or an SAP affiliate company. All rights reserved. 20

21 17. SAP Standard A number of ACS have been included in the SAP Standard especially in the SAP ERP Core respectively the SAP ERP Automotive System. There they can be used cost neutral without additional licenses. Some examples are: EDI Monitor incoming JIT Call, Tolerance Check incoming Delivery/JIT Delivery Schedule, DON, Backlog List Material Management, Subcontracting with Chargeable Components, Customer Specific Processing Delivery/JIT Delivery Schedules, Reporting Self-Billing Procedure Automotive, EDI Monitor incoming Delivery/JIT Delivery Schedules SAP Consulting is responsible for the ACS portfolio. The decision, if and which ACS is included in the Standard lies with the SAP Standard Development and not SAP Consulting Not all ACS will and can be included in the SAP Standard. For example there are about 200 OEM specific forms which are only available as an ACS Don t hesitate to contact the SAP ACS team to learn if/which ACS is available in the SAP Standard SAP SE or an SAP affiliate company. All rights reserved. 21

22 18. Source of information Internet Overview-, Detail- and Customer presentations - distribution list Signing up through mario.rebitzer@sap.com OSS-System Notes (Search term: Automotive Consulting Solutions) SAP SE or an SAP affiliate company. All rights reserved. 22

23 All Automotive Consulting Solutions are quality solutions Made in Germany All Automotive Consulting Solutions are quality solutions from Germany: PLAN - Designed from German Engineers in co-innovation with customers around the globe BUILD - Developed and tested in Germany RUN - Delivered and supported from Germany SAP SE or an SAP affiliate company. All rights reserved. 23

24 Thank you Mario Rebitzer Platinum Consultant Industry Area Automotive SAP Deutschland SE & Co. KG Hasso-Plattner-Ring Walldorf, Germany M +49/ S +49/ E mario.rebitzer@sap.com

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