COGNITIVE REHABILITATION Information for Patients and Families

Size: px
Start display at page:

Download "COGNITIVE REHABILITATION Information for Patients and Families"

Transcription

1 COGNITIVE REHABILITATION Infrmatin fr Patients and Families What is cgnitive rehabilitatin? Cgnitive rehabilitatin is a gal-riented prgram that aims t imprve cgnitive functins (memry, attentin, and cncentratin) and daily living skills (i.e. using the telephne, managing medicatin, and handling mney) that may have been affected by yur strke. The rehabilitatin prgram is develped accrding t each clientʼs specific needs. The gal is t imprve perfrmance in tasks that are imprtant t yu. Tw appraches are usually adpted: the remedial (r restrative) apprach r the cmpensatry apprach Why use cgnitive rehabilitatin after a strke? Cgnitive impairment, a prblem invlving the mind, is very cmmn fllwing a strke. There are different kinds f cgnitive impairment such as frgetfulness, cnfusin and/r disrientatin. These impairments can interfere with safety, prductivity, independence and persnal relatinships. Cgnitive rehabilitatin has been develped by physicians, scientists, and health prfessinals t imprve cgnitive functin. This therapy als aims t help peple with cgnitive dysfunctin deal with the impact it has n their lives. With the help f cgnitive rehabilitatin, many peple can have a prductive and satisfying life fllwing a strke. Cgnitive Rehabilitatin 1

2 What can I expect befre I start therapy? Yur cgnitive rehabilitatin therapy treatment will be based n yur wn individual gals and will cnsider all f yur strengths and weaknesses in cgnitive functin. There are several techniques that can help yu t achieve the gals f yur treatment, such as auditry and/r visual attentin tasks and memry training. Yu may be asked t take a variety f neurpsychlgical tests in rder t determine yur current cgnitive functining. This will help yur therapists develp a suitable treatment plan. Sme f these tests may seem t ask silly questins r yu may feel nervus trying t answer crrectly. Remember that the mst imprtant thing befre starting therapy is fr yu and yur therapist t understand where yu need t fcus yur therapy effrts. S try t keep that in mind when ding the varius tests. Hw des the restrative (remedial) apprach wrk? The gal f this apprach is t restre the cgnitive functins that have been impaired by a strke. It invlves practicing the skills yu have difficulty with, until yu see imprvement. The gal is fr yu t eventually be able t apply the skills yu have learned in therapy t real life situatins. The restrative apprach invlves 3 frmats: Drill and practice This methd uses repetitive practice t develp yur cgnitive abilities. Yu can retrain yurself t perfrm tasks by practicing them ver and ver until yu have mastered them. Fr example, t relearn a task such as making cffee, yu wuld write dwn a series f steps (filling the cntainer with water, grinding the cffee, turning n the machine, etc) and then practice these steps until it becmes secnd nature nce again. Mnemnic Strategies These are tricks used t help remember specific infrmatin such as telephne numbers, vcabulary, appintments, etc. They can als help yu learn new infrmatin. Yur therapist will help yu develp these tricks and yu may already have sme f yur wn that yu have used in the past. Mnemnic strategies include: 2 Cgnitive Rehabilitatin

3 Verbal mnemnic strategies Wrds are used t aid memry. They might include: Acrnyms: These are abbreviatins in which each letter stands fr the first letter in a list f wrds. Fr example, the wrd 'HOMES' can help yu remember the names f the Great Lakes: Hurn, Ontari, Michigan, Erie, and Superir. Rhymes: Rhymes are useful in remembering facts. Fr example, Furteen hundred and ninety-tw, Clumbus sailed the cean blue Sngs: Sngs like the Alphabet Sng are great fr learning and memry a,b,c,d e,f,g, h,i, j, k, etc. Acrstics: These are similar t acrnyms, but instead f nly ne wrd per letter, there can be a sentence assigned t each letter. Verbal stries: Explaining smething ut lud as a stry is ften a useful memry tl. Cding methds: There are many ways f using cde, such as transfrming numbers int letters. Imagery mnemnic strategies In this frm f memry building, visual images are used t aid memry. The best-knwn techniques are list-learning strategies. They include 4 methds: The methd f lci r place methd: This is a mnemnic strategy that is very effective fr remembering lists. T use this methd yu chse a place that yu are very familiar with (yur huse fr example). Think f different landmarks in that place (the bathrm, the kitchen, the hall, etc) and train yurself t g arund the landmarks in a particular rder. Letʼs say yu are trying t remember a shpping list. Imagine each f the items n the list in ne f the landmarks yu have in mind. Fr example, yu may picture a giant cartn f milk n the cuch, r a huge banana in the bathtub. The numeric Pegwrd methd: This methd is useful fr remembering numbered r rdered infrmatin. It invlves rhyming wrds fr numbers, since the wrds may be easier t remember in assciatin with what yu are trying t learn. This way, instead f having t memrize numbers, yu picture the wrd assciated with them. Fr example: Cgnitive Rehabilitatin 3

4 ne is bun tw is she three is tree fur is dr five is hive etc. The link methd: This is when yu make simple assciatins between items in a list, linking them with an image cntaining all f the items. Fr example, if the first item n the list was a dg and the secnd was a mtrcycle, then yu may try t visualize a dg riding a mtrcycle. The fact that this image is bizarre and impssible will help yu t remember it. The visual stry methd: This invlves linking items tgether in a memrable stry. Fr example, yu may try t remember the planets in rder f distance frm the sun: As the heat cmes ff the SUN, the MERCURY in the thermmeter rises. Then the thermmeter expldes and the mercury drplets fall nt a beautiful gddess named VENUS. T hide frm the mercury drplets, Venus digs a big hle in the EARTH.. Cmputer-based tls Virtual reality Virtual reality is a technlgy that allws yu t interact with a cmputersimulated envirnment. Virtual reality can help t imprve: Shrt-term memry (the capacity t remember infrmatin fr a shrt perid f time) Selective attentin (the ability t cncentrate n and perfrm activities while filtering ut ther distractins) Sustained memry (the ability t remain fcused fr a length f time) Divided attentin (the capacity t attend t tw r mre stimuli at the same time). Other cmputerized tls Cmputer sftware exists t wrk n different cgnitive abilities such as visual memry, verbal memry, attentin t visual bjects, etc. Activities t wrk n these functins include the use f numbers, letters, wrds, and shape sequences. NOTE: Dnʼt be cncerned if yu are nt familiar with cmputers these prgrams wrk quite simply and yur therapist can shw yu hw t use them easily. 4 Cgnitive Rehabilitatin

5 Is restrative therapy effective? There has nt been a lt f research n cgnitive retraining fr memry and attentin. We need mre studies befre we can say hw effective this treatment is fr retraining cgnitive skills after a strke. Hw des the cmpensatry apprach wrk? The cmpensatry apprach is anther type f cgnitive rehabilitatin used with peple wh have had a strke. Yu r yur therapist may turn t the cmpensatry apprach when effrts t restre cgnitive functin are nt wrking well. Cmpensatry strategies can be taught by an ccupatinal therapist, a physitherapist, r a speech-language pathlgist. Family members can als help yu find ways t d daily activities. It is imprtant t be creative when cming up with cmpensatry techniques. Let peple knw yur preferences in terms f strategies when planning cmpensatry techniques. Cmpensatry strategies include making changes in yur envirnment (hme, schl, wrkplace, etc) r adpting different methds f perfrming activities. As well, cmpensatry strategies invlve making use f devices that help with remembering tasks. Fr example there are many ptins fr wristwatches and ther innvative gadgets that can remind yu abut a scheduled activity (e.g. a dctrʼs appintment r visiting a lved ne). Other examples f cmpensatry strategies fr memry might be t use an agenda bk, a diary r a tape recrder t help t remember things yu need t d. Is cmpensatry therapy effective? Cmpensatry strategies can pssibly wrk fr anyne wh has experienced a strke but they may be mre effective if the persn is yung and nly has ne r tw cgnitive issues (i.e. cmpensatin strategies will wrk better fr smene with nly a memry prblem than fr smene with a memry and a cncentratin prblem). Cgnitive Rehabilitatin 5

6 One gd quality research study lked at cmpensatry strategies and their effect n perfrmance f everyday activities in peple with strke. The results shwed imprvement in the time and quality f perfrmance f every day activities. External links t helpful sites n cgnitive rehabilitatin Fr further details n the different mnemnic strategies, please visit: Fr the link and stry methd, please visit: Fr mre infrmatin n cgnitive rehabilitatin, please visit: Infrmatin n this web site is prvided fr infrmatinal purpses nly and is nt a substitute fr prfessinal medical advice. If yu have r suspect yu have a medical prblem, prmptly cntact yur prfessinal healthcare prvider. 6 Cgnitive Rehabilitatin

Reducing road user distraction

Reducing road user distraction Page 1 Reducing rad user distractin Activities have been adapted frm Limiting Risks, Prtecting Lives (NSW Centre fr Rad Safety). Crssrads utcmes 1.2 Critically analyse situatins, attitudes and behaviurs

More information

A Guide for Writing Reflections

A Guide for Writing Reflections A Guide fr Writing Reflectins Writing Thelgical Reflectins What is thelgical reflectin? The purpse f Thelgical Reflectin (TR) is t identify and analyze a significant event and prcess the even frm a biblical

More information

Writing a Cell Phone Strategy

Writing a Cell Phone Strategy Writing a Cell Phne Strategy Just like TV, cmputers and vide games we need t learn hw t manage cell phnes fr ur children as the phnes dn't cme with a kid instructin bklet. Even thugh yur children think

More information

What Happens To My Benefits If I Get a Bunch of Money? TANF Here is what happens if you are on the TANF program when you get lump-sum income:

What Happens To My Benefits If I Get a Bunch of Money? TANF Here is what happens if you are on the TANF program when you get lump-sum income: 126 Sewall Street Augusta, Maine 04330-6822 TTY/Vice: (207) 626-7058 Fax: (207) 621-8148 www.mejp.rg What Happens T My Benefits If I Get a Bunch f Mney? Each prgram, (TANF, SSI, MaineCare, etc.) has its

More information

Aim The aim of a communication plan states the overall goal of the communication effort.

Aim The aim of a communication plan states the overall goal of the communication effort. Develping a Cmmunicatin Plan- Aim Aim The aim f a cmmunicatin plan states the verall gal f the cmmunicatin effrt. Determining the Aim Ask yurself r yur team what the verall gal f the cmmunicatin plan is.

More information

Access EEC s Web Applications... 2 View Messages from EEC... 3 Sign In as a Returning User... 3

Access EEC s Web Applications... 2 View Messages from EEC... 3 Sign In as a Returning User... 3 EEC Single Sign In (SSI) Applicatin The EEC Single Sign In (SSI) Single Sign In (SSI) is the secure, nline applicatin that cntrls access t all f the Department f Early Educatin and Care (EEC) web applicatins.

More information

Typical Interview Questions and Answers

Typical Interview Questions and Answers Typical Interview Questins and Answers Why d yu want t wrk fr this cmpany? Why are yu interested in this jb? The interviewer is trying t determine what yu knw and like abut the cmpany, whether yu will

More information

SOME SAMPLE CLASSROOM INTERVENTIONS FOR LANGUAGE-BASED PROBLEMS

SOME SAMPLE CLASSROOM INTERVENTIONS FOR LANGUAGE-BASED PROBLEMS SOME SAMPLE CLASSROOM INTERVENTIONS FOR LANGUAGE-BASED PROBLEMS Area: Listening/Reading Cmprehensin Prblem: Student des nt fllw verbal directins. Teach the student skills fr fllwing verbal directins such

More information

Space Exploration Classroom Activity

Space Exploration Classroom Activity Space Explratin Classrm Activity The Classrm Activity intrduces students t the cntext f a perfrmance task, s they are nt disadvantaged in demnstrating the skills the task intends t assess. Cntextual elements

More information

ONGOING FEEDBACK AND PERFORMANCE MANAGEMENT. A. Principles and Benefits of Ongoing Feedback

ONGOING FEEDBACK AND PERFORMANCE MANAGEMENT. A. Principles and Benefits of Ongoing Feedback ONGOING FEEDBACK AND PERFORMANCE MANAGEMENT A. Principles and Benefits f Onging Feedback While it may seem like an added respnsibility t managers already "full plate," managers that prvide nging feedback

More information

TAKING OWNERSHIP OF HEALTH CARE

TAKING OWNERSHIP OF HEALTH CARE TAKING OWNERSHIP OF HEALTH CARE TIPS FOR PARENTS AND CAREGIVERS Are yu ready fr the day when yu take yur sn r yur daughter fr a medical appintment and the dctr r medical staff says t yu, as the parent

More information

COMMONLY ASKED INTERVIEW QUESTIONS & STRATEGIES TO ANSWER THEM

COMMONLY ASKED INTERVIEW QUESTIONS & STRATEGIES TO ANSWER THEM COMMONLY ASKED INTERVIEW QUESTIONS & STRATEGIES TO ANSWER THEM Office f Career & Prfessinal Develpment 2014, UC Hastings Cllege f the Law The fllwing are examples f the mst cmmn interview questins. Speak

More information

HOPE AND INFORMATION PROJECT INTERVIEWER GUIDE: NURSE RESPONDENTS

HOPE AND INFORMATION PROJECT INTERVIEWER GUIDE: NURSE RESPONDENTS HOPE AND INFORMATION PROJECT INTERVIEWER GUIDE: NURSE RESPONDENTS INTRODUCTION: We wuld like t learn abut hw nurses and dctrs wrk with patients in their need fr hpe, n the ne hand, and infrmatin abut their

More information

CHECKING ACCOUNTS AND ATM TRANSACTIONS

CHECKING ACCOUNTS AND ATM TRANSACTIONS 1 Grades 6-8 Lessn 1 CHECKING ACCOUNTS AND ATM TRANSACTIONS Tpic t Teach: This lessn is intended fr middle schl students in sixth thrugh eighth grades during a frty minute time perid. The lessn teaches

More information

Succession Planning & Leadership Development: Your Utility s Bridge to the Future

Succession Planning & Leadership Development: Your Utility s Bridge to the Future Successin Planning & Leadership Develpment: Yur Utility s Bridge t the Future Richard L. Gerstberger, P.E. TAP Resurce Develpment Grup, Inc. 4625 West 32 nd Ave Denver, CO 80212 ABSTRACT A few years ag,

More information

How Checking Accounts Work

How Checking Accounts Work Hw Checking Accunts Wrk LESSON PREPARATION AND TEACHER INFORMATION Lessn Summary: This lessn is intended fr high schl students during a frty minute time perid. The lessn teaches students the purpse f a

More information

House Officer Introduction to Medical Malpractice Issues. Presented by The Louisiana Attorney General s Office

House Officer Introduction to Medical Malpractice Issues. Presented by The Louisiana Attorney General s Office Huse Officer Intrductin t Medical Malpractice Issues Presented by The Luisiana Attrney General s Office What are my chances f being sued? Gyneclgy, Allergy and Dermatlgy Once every 11 years Family Practice,

More information

FACING YOUR FEARS: EXPOSURE

FACING YOUR FEARS: EXPOSURE FACING YOUR FEARS: EXPOSURE An imprtant step in managing anxiety invlves facing feared situatins, places r bjects. It is nrmal t want t avid the things yu fear. Hwever, avidance prevents yu frm learning

More information

Conversations of Performance Management

Conversations of Performance Management Cnversatins f Perfrmance Management Perfrmance Management at Ohi State The Secnd Cnversatin ~ Develpment 2011 The Ohi State University Office f Human Resurces Cntents Intrductin Welcme t Develping Emplyees...

More information

5.2.1 Passwords. Information Technology Policy. Policy. Purpose. Policy Statement. Applicability of this Policy

5.2.1 Passwords. Information Technology Policy. Policy. Purpose. Policy Statement. Applicability of this Policy Infrmatin Technlgy Plicy 5.2.1 Passwrds Plicy Area: 5.2 Security Title: 5.2.1 Passwrds Issued by: Assistant Vice-President/CIO, ITS Date Issued: 2006 July 24 Last Revisin Date: 2011 Octber 19 Apprved by:

More information

Calling 9-1-1 from a Cell Phone

Calling 9-1-1 from a Cell Phone Calling 9-1-1 frm a Cell Phne When calling 9-1-1 frm a cell phne, yur lcatin may nt autmatically display t the 9-1-1 center as it des when calling frm mst hmes r businesses. Be Prepared t tell the 9-1-1

More information

The Family Cost Share system is designed so families with the ability to pay will share in the cost of services.

The Family Cost Share system is designed so families with the ability to pay will share in the cost of services. Paying fr Early Childhd Interventin Services What is ECI? Texas Early Childhd Interventin (ECI) prgrams serve families with children birth t 36 mnths with develpmental delays r disabilities. ECI prvides

More information

PART 6. Chapter 12. How to collect and use feedback from readers. Should you do audio or video recording of your sessions?

PART 6. Chapter 12. How to collect and use feedback from readers. Should you do audio or video recording of your sessions? TOOLKIT fr Making Written Material Clear and Effective SECTION 3: Methds fr testing written material with readers PART 6 Hw t cllect and use feedback frm readers Chapter 12 Shuld yu d audi r vide recrding

More information

UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES

UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES REFERENCES AND RELATED POLICIES A. UC PPSM 2 -Definitin f Terms B. UC PPSM 12 -Nndiscriminatin in Emplyment C. UC PPSM 14 -Affirmative

More information

Service Desk Self Service Overview

Service Desk Self Service Overview Tday s Date: 08/28/2008 Effective Date: 09/01/2008 Systems Invlved: Audience: Tpics in this Jb Aid: Backgrund: Service Desk Service Desk Self Service Overview All Service Desk Self Service Overview Service

More information

QBT - Making business travel simple

QBT - Making business travel simple QBT - Making business travel simple In business travel, cmplexity csts. S, we ffer less f it. We adpt the latest technlgy and make it simple, transparent and highly persnal. S yu get mre f what yu need

More information

Retirement Planning Options Annuities

Retirement Planning Options Annuities Retirement Planning Optins Annuities Everyne wants a glden retirement. But saving fr retirement is n easy task. The baby bmer generatin is graying. Mre and mre peple are appraching retirement age. With

More information

What Does Specialty Own Occupation Really Mean?

What Does Specialty Own Occupation Really Mean? What Des Specialty Own Occupatin Really Mean? Plicy definitins are cnfusing, nt nly t cnsumers but als t many f the insurance prfessinals wh sell them. Belw we will try t prvide an understandable explanatin

More information

WRHA Health Interpreter Guidelines 1 for Message Relay, Reminder Call and Conference Call

WRHA Health Interpreter Guidelines 1 for Message Relay, Reminder Call and Conference Call WRHA Health Interpreter Training Prgram WRHA Health Interpreter Guidelines 1 fr Message Relay, Reminder Call and Cnference Call 2011 1 Develped by Dnna Jyette, Jyette Cnsulting Services, adapted fr WRHA

More information

In addition to assisting with the disaster planning process, it is hoped this document will also::

In addition to assisting with the disaster planning process, it is hoped this document will also:: First Step f a Disaster Recver Analysis: Knwing What Yu Have and Hw t Get t it Ntes abut using this dcument: This free tl is ffered as a guide and starting pint. It is des nt cver all pssible business

More information

Meeting Minutes for January 17, 2013

Meeting Minutes for January 17, 2013 There are tw purpses t these bi-mnthly calls: Meeting Minutes fr January 17, 2013 1. Prvide updates that may affect wrkflw user studies 2. Prvide a frum fr MIP Studies Users t ask questins and raise cncerns

More information

Patient Participation Report

Patient Participation Report Patient Participatin Reprt In 2011, Westngrve Partnership decided t establish a PPG (Patient Participatin Grup) that wuld allw us t engage with ur patients, receive feedback frm them and ensure that they

More information

Success in Mathematics

Success in Mathematics Success in Mathematics Tips n hw t study mathematics, hw t apprach prblem-slving, hw t study fr and take tests, and when and hw t get help. Math Study Skills Be actively invlved in managing the learning

More information

FINANCIAL OPTIONS. 2. For non-insured patients, payment is due on the day of service.

FINANCIAL OPTIONS. 2. For non-insured patients, payment is due on the day of service. FINANCIAL OPTIONS 1. Fr thse patients wh carry dental insurance, all c-payments are due n date f service. We will file yur claim as a service t yu, and will d ur very best t maximize yur benefits. We accept

More information

The Cost Benefits of the Cloud are More About Real Estate Than IT

The Cost Benefits of the Cloud are More About Real Estate Than IT y The Cst Benefits f the Clud are Mre Abut Real Estate Than IT #$#%&'()*( An Osterman Research Executive Brief Published December 2010 "#$#%&'()*( Osterman Research, Inc. P.O. Bx 1058 Black Diamnd, Washingtn

More information

The Millionaire Real Estate Agent (MREA) Book Club Guide

The Millionaire Real Estate Agent (MREA) Book Club Guide The Millinaire Real Estate Agent (MREA) Bk Club Guide An MREA bk club is a great way fr agents t strengthen their skills and understanding f The Millinaire Real Estate Agent in a mastermind-type envirnment.

More information

What is a dashboard and why do I want one?

What is a dashboard and why do I want one? What is a dashbard and why d I want ne? QIQ Slutins Pty Ltd Suite G11, Bay 9, Lcmtive Wrkshp Australian Technlgy Park, Crnwallis Street Eveleigh NSW 1430 Australia Phne: +61 2 9209 4298 Fax: +61 2 9209

More information

Annuities and Senior Citizens

Annuities and Senior Citizens Illinis Insurance Facts Illinis Department f Insurance January 2010 Annuities and Senir Citizens Nte: This infrmatin was develped t prvide cnsumers with general infrmatin and guidance abut insurance cverages

More information

UNIT PLAN. Methods. Soccer Unit Plan 20 days, 40 minutes in length. For 7-12 graders. Name

UNIT PLAN. Methods. Soccer Unit Plan 20 days, 40 minutes in length. For 7-12 graders. Name UNIT PLAN Methds Sccer Unit Plan 20 days, 40 minutes in length Fr 7-12 graders Name TABLE OF CONTENTS I. Title Page II. Table f Cntents III. Blck Time Frame IV. Unit Objectives V. Task Analysis VI. Evaluative

More information

Custom Portlets. an unbiased review of the greatest Practice CS feature ever. Andrew V. Gamet

Custom Portlets. an unbiased review of the greatest Practice CS feature ever. Andrew V. Gamet Custm Prtlets an unbiased review f the greatest Practice CS feature ever Andrew V. Gamet Descriptin In Practice CS, the firm can use any f the fur dashbards t quickly display relative infrmatin. The Firm,

More information

SUMMARY This is what Business Analysts do in the real world when embarking on a new project: they analyse

SUMMARY This is what Business Analysts do in the real world when embarking on a new project: they analyse S yu want t be a Business Analyst? Analyst analyse thyself. SUMMARY This is what Business Analysts d in the real wrld when embarking n a new prject: they analyse Why? Why are we ding this prject - what

More information

Fred 2.0: New Ideas on How to Keep Delivering Extraordinary Results

Fred 2.0: New Ideas on How to Keep Delivering Extraordinary Results Fred 2.0: New Ideas n Hw t Keep Delivering Extrardinary Results In Fred 2.0, Mark Sanbrn digs deeper int the principles that make Freds s successful. Wh are these Freds? Freds are the millins f peple wh

More information

Financial advisr & Consultant Surveys - A Review

Financial advisr & Consultant Surveys - A Review INVESTOR PREFERENCES IN SELECTING A FINANCIAL ADVISOR December 1, 2014 1 Table f Cntents Page Objectives & Methdlgy. 3 Executive Summary 4 Detailed Findings... 6 Questinnaire. 14 2 Objectives & Methdlgy

More information

Developing Expertise as Coaches of Teachers

Developing Expertise as Coaches of Teachers Develping Expertise as Caches f Teachers Presented by: Elaine M. Bukwiecki, Ed.D. Assciate Prfessr f Literacy Educatin Presented at: 11 th Internatinal Writing Acrss the Curriculum Cnference Savannah,

More information

By Melissa Akers teaching4him @ gmail.com Holbrook SDA Indian School Grades 5&6

By Melissa Akers teaching4him @ gmail.com Holbrook SDA Indian School Grades 5&6 Mney Management By Melissa Akers teaching4him @ gmail.cm Hlbrk SDA Indian Schl Grades 5&6 Descriptin Students will learn mney management skills by participatin in a unit n classrm ecnmy. Students will

More information

ITIL Service Offerings & Agreement (SOA) Certification Program - 5 Days

ITIL Service Offerings & Agreement (SOA) Certification Program - 5 Days ITIL Service Offerings & Agreement (SOA) Certificatin Prgram - 5 Days Prgram Overview ITIL is a set f best practices guidance that has becme a wrldwide-adpted framewrk fr Infrmatin Technlgy Services Management

More information

BEST PRACTICES IN DELIVERING SUPERIOR CUSTOMER INTERACTIONS

BEST PRACTICES IN DELIVERING SUPERIOR CUSTOMER INTERACTIONS BEST PRACTICES IN DELIVERING SUPERIOR CUSTOMER INTERACTIONS IMPROVING THE CUSTOMER EXPERIENCE IN TODAY S CONTACT CENTER SUMMARY At the heart f delivering exceptinal custmer experience is hw each interactin

More information

Labor Market Information Updates Healthcare Management

Labor Market Information Updates Healthcare Management 2012 Labr Market Infrmatin Updates Healthcare Management The Bstn Healthcare Careers Cnsrtium regularly gathers labr market data frm participating institutins and cmpiles ccupatinal briefs. These reprts

More information

Virtual Meetings and Virtual Teams Using Technology to Work Smarter

Virtual Meetings and Virtual Teams Using Technology to Work Smarter http://www.psu.edu/president/pia/innvatin/ INNOVATION INSIGHT SERIES NUMBER 9 Virtual Meetings and Virtual Teams Using Technlgy t Wrk Smarter Yu need t have a meeting. Sme f the peple yu d like t include

More information

Times Table Activities: Multiplication

Times Table Activities: Multiplication Tny Attwd, 2012 Times Table Activities: Multiplicatin Times tables can be taught t many children simply as a cncept that is there with n explanatin as t hw r why it is there. And mst children will find

More information

Legacy EMR Data Conversions

Legacy EMR Data Conversions Legacy EMR Data Cnversins Agenda Abut us Drivers fr EMR Replacement Things t Cnsider Tp 5 Reasns EMR Cnversins Fail Optins fr Legacy EMR Cnversin Case Study Abut Us Health efrmatics is a healthcare IT

More information

Pennsylvania Advance Health Care Directive

Pennsylvania Advance Health Care Directive Pennsylvania Advance Health Care Directive This frm lets yu have a say abut hw yu want t be treated if yu get very sick. This frm has 3 parts. It lets yu: Part 1: Chse a medical decisin maker. A medical

More information

Accessible Service Policy

Accessible Service Policy Accessible Service Plicy Date Created Revisin Oct. 16, 2012 1 Gal This plicy is intended t meet the requirements f the Accessibility Standards fr Custmer Service, Ontari Regulatin 429/07 under the Accessibility

More information

Internet and E-Mail Policy User s Guide

Internet and E-Mail Policy User s Guide Internet and E-Mail Plicy User s Guide Versin 2.2 supprting partnership in mental health Internet and E-Mail Plicy User s Guide Ver. 2.2-1/5 Intrductin Health and Scial Care requires a great deal f cmmunicatin

More information

Writing a Compare/Contrast Essay

Writing a Compare/Contrast Essay Writing a Cmpare/Cntrast Essay As always, the instructr and the assignment sheet prvide the definitive expectatins and requirements fr any essay. Here is sme general infrmatin abut the rganizatin fr this

More information

A Guide to Understanding and Claiming the Disability Tax Credit:

A Guide to Understanding and Claiming the Disability Tax Credit: A Guide t Understanding and Claiming the Disability Tax Credit: The Gvernment f Canada ffers a variety f tax benefits t peple with disabilities. These benefits are prvided under the assumptin that peple

More information

How to Address Key Selection Criteria

How to Address Key Selection Criteria Hw t Address Key Selectin Criteria Yu've seen an jb pprtunity that yu're interested in, n a jbs bard r in the press and want t apply, but where d yu start? A key requirement fr jbs in Gvernment is t respnd

More information

How To Be Perfect

How To Be Perfect HOW TO OVERCOME PERFECTIONISM Mst peple wuld cnsider having high standards a gd thing. Striving fr excellence can shw that yu have a gd wrk ethic and strength f character. High standards can als push yu

More information

Occupational Therapy

Occupational Therapy Health Prfessins: Occupatinal Therapy Overview f Prfessin Pre-Requisites Applicatin Prcess Timeline Admissin Exam- GRE Additinal Requirements Overview f OT Schl Imprtant Websites Overview f Prfessin: (surce:

More information

The Importance of Market Research

The Importance of Market Research The Imprtance f Market Research 1. What is market research? Successful businesses have extensive knwledge f their custmers and their cmpetitrs. Market research is the prcess f gathering infrmatin which

More information

366 Degrees Gaining Extra Degrees of Success

366 Degrees Gaining Extra Degrees of Success 366 Degrees Gaining Extra Degrees f Success In the rush t gain new custmers, cmpanies ften verlk their best custmers the nes they already have. While finding and attracting new custmers is certainly fundamental

More information

Choosing a University Course

Choosing a University Course Chsing a University Curse In Six Easy Steps Develped by Cathlic Cllege Wdnga 2014 Intrductin Steps If yu are reading this dcument, by nw hpefully yu have read thrugh the fllwing resurces: 1. Understand

More information

Personal Selling. Lesson 22. 22.1 Objectives. 22.2 Meaning of Personal Selling

Personal Selling. Lesson 22. 22.1 Objectives. 22.2 Meaning of Personal Selling Persnal Selling Lessn 22 Persnal Selling When yu want t buy smething yu usually g t a cncerned shp and purchase it frm there. But, smetimes yu find peple bring certain gds r prducts and make them available

More information

Budget Workbook. $ Live within your income. $ Realize personal more effectively. $ Develop economic competence and confidence goals

Budget Workbook. $ Live within your income. $ Realize personal more effectively. $ Develop economic competence and confidence goals Budget Wrkbk This budget wrkbk was cmpiled t help yu find a simple and practical guide fr managing yur mney. Mney management abilities can have a great effect n the degree f satisfactin we gain frm life.

More information

Corporations Q&A. Shareholders. 2006 Edward R. Alexander, Jr.

Corporations Q&A. Shareholders. 2006 Edward R. Alexander, Jr. Crpratins Q&A. What is a crpratin and why frm ne? A crpratin is a business entity that is separate and distinct frm its wners. It can enter cntracts, sue and be sued withut invlving its wners (the sharehlders).

More information

WHITE PAPER. Vendor Managed Inventory (VMI) is Not Just for A Items

WHITE PAPER. Vendor Managed Inventory (VMI) is Not Just for A Items WHITE PAPER Vendr Managed Inventry (VMI) is Nt Just fr A Items Why it s Critical fr Plumbing Manufacturers t als Manage Whlesalers B & C Items Executive Summary Prven Results fr VMI-managed SKUs*: Stck-uts

More information

Access to the Ashworth College Online Library service is free and provided upon enrollment. To access ProQuest:

Access to the Ashworth College Online Library service is free and provided upon enrollment. To access ProQuest: PrQuest Accessing PrQuest Access t the Ashwrth Cllege Online Library service is free and prvided upn enrllment. T access PrQuest: 1. G t http://www.ashwrthcllege.edu/student/resurces/enterlibrary.html

More information

Getting Started Guide

Getting Started Guide AnswerDash Resurces http://answerdash.cm Cntextual help fr sales and supprt Getting Started Guide AnswerDash is cmmitted t helping yu achieve yur larger business gals. The utlined pre-launch cnsideratins

More information

CSE 231 Fall 2015 Computer Project #4

CSE 231 Fall 2015 Computer Project #4 CSE 231 Fall 2015 Cmputer Prject #4 Assignment Overview This assignment fcuses n the design, implementatin and testing f a Pythn prgram that uses character strings fr data decmpressin. It is wrth 45 pints

More information

Connecting to Email: Live@edu

Connecting to Email: Live@edu Cnnecting t Email: Live@edu Minimum Requirements fr Yur Cmputer We strngly recmmend yu upgrade t Office 2010 (Service Pack 1) befre the upgrade. This versin is knwn t prvide a better service and t eliminate

More information

Army DCIPS Employee Self-Report of Accomplishments Overview Revised July 2012

Army DCIPS Employee Self-Report of Accomplishments Overview Revised July 2012 Army DCIPS Emplyee Self-Reprt f Accmplishments Overview Revised July 2012 Table f Cntents Self-Reprt f Accmplishments Overview... 3 Understanding the Emplyee Self-Reprt f Accmplishments... 3 Thinking Abut

More information

Syllabus Computer Science III: Data Structures and Algorithms Fall 2012 COMP 241 CRN: 13761

Syllabus Computer Science III: Data Structures and Algorithms Fall 2012 COMP 241 CRN: 13761 Syllabus Cmputer Science III: Data Structures and Algrithms Fall 2012 COMP 241 CRN: 13761 Basic Inf: Instructr: Tuesday/Thursday, 11:00am 12:15pm Buckman 222 Betsy (Williams) Sanders Office: Olendrf 419

More information

!!!!!!!!!!!! Writing Introductions!

!!!!!!!!!!!! Writing Introductions! Writing Intrductins Exercise: A great intrductin is similar t a great pening scene in a mvie. List a mvie that yu have seen and then give the reasn why that pening was s memrable. MOVIE TITLE: WHY: MOVIE

More information

How to Reduce Project Lead Times Through Improved Scheduling

How to Reduce Project Lead Times Through Improved Scheduling Hw t Reduce Prject Lead Times Thrugh Imprved Scheduling PROBABILISTIC SCHEDULING & BUFFER MANAGEMENT Cnventinal Prject Scheduling ften results in plans that cannt be executed and t many surprises. In many

More information

Research Findings from the West Virginia Virtual School Spanish Program

Research Findings from the West Virginia Virtual School Spanish Program Research Findings frm the West Virginia Virtual Schl Spanish Prgram Funded by the U.S. Department f Educatin Cnducted by R0cKMAN ETAL San Francisc, CA, Chicag, IL, and Blmingtn, IN Octber 4, 2006 R0cKMAN

More information

First Global Data Corp.

First Global Data Corp. First Glbal Data Crp. Privacy Plicy As f February 23, 2015 Ding business with First Glbal Data Crp. ("First Glbal", First Glbal Mney, "we" r "us", which includes First Glbal Data Crp. s subsidiary, First

More information

M.O.D.E.L. Care Implementation and HealthWyse Support

M.O.D.E.L. Care Implementation and HealthWyse Support Andrea LeBlanc, COO Brenda Czad, Directr f Hme Care Rbert Pahlavan, HeathWyse CEO M.O.D.E.L. Care Mtivatin M.O.D.E.L. Care Fundatin M.O.D.E.L. Care Imprtance and Cllabratin with ur EMR Vendr What is M.O.D.E.L.

More information

Mobile Workforce. Improving Productivity, Improving Profitability

Mobile Workforce. Improving Productivity, Improving Profitability Mbile Wrkfrce Imprving Prductivity, Imprving Prfitability White Paper The Business Challenge Between increasing peratinal cst, staff turnver, budget cnstraints and pressure t deliver prducts and services

More information

Draft for consultation

Draft for consultation Draft fr cnsultatin Draft Cde f Practice n discipline and grievance May 2008 Further infrmatin is available frm www.acas.rg.uk CONSULTATION ON REVISED ACAS CODE OF PRACTICE ON DISCIPLINE AND GRIEVANCE

More information

CMS Eligibility Requirements Checklist for MSSP ACO Participation

CMS Eligibility Requirements Checklist for MSSP ACO Participation ATTACHMENT 1 CMS Eligibility Requirements Checklist fr MSSP ACO Participatin 1. General Eligibility Requirements ACO participants wrk tgether t manage and crdinate care fr Medicare fee-fr-service beneficiaries.

More information

Often people have questions about new or enhanced services. This is a list of commonly asked questions and answers regarding our new WebMail format.

Often people have questions about new or enhanced services. This is a list of commonly asked questions and answers regarding our new WebMail format. Municipal Service Cmmissin Gerald P. Cle Frederick C. DeLisle Thmas M. Kaul Gregry L. Riggle Stanley A. Rutkwski Electric, Steam, Water Cable Televisin and High Speed Internet Service since 1889 Melanie

More information

Tipsheet: Sending Out Mass Emails in ApplyYourself

Tipsheet: Sending Out Mass Emails in ApplyYourself GEORGETOWN GRADUATE SCHOOL Tipsheet: Sending Out Mass Emails in ApplyYurself In ApplyYurself (AY), it is very simple and easy t send a mass email t all f yur prspects, applicants, r students with applicatins

More information

A Walk on the Human Performance Side Part I

A Walk on the Human Performance Side Part I A Walk n the Human Perfrmance Side Part I Perfrmance Architects have a license t snp. We are in the business f supprting ur client rganizatins in their quest fr results that meet r exceed gals. We accmplish

More information

Care Plan Oversight. Home Health Certification. July 23, 2014. Agenda

Care Plan Oversight. Home Health Certification. July 23, 2014. Agenda Care Plan Oversight Hme Health Certificatin July 23, 2014 Agenda Care Plan Oversight Why We Are Prviding the Educatin Prcedure cdes Descriptin f Services Wh Can Perfrm Frequency f Services Face-t-Face

More information

Media Relations 101. Distribute to media. Editorial content/format

Media Relations 101. Distribute to media. Editorial content/format Media Relatins 101 Indiana 811 is requesting the supprt f its stakehlders in spreading the wrd t lcal media, and therefre cnsumers, abut safe digging thrughut the year. Indiana 811 has created this dcument

More information

Licensing the Core Client Access License (CAL) Suite and Enterprise CAL Suite

Licensing the Core Client Access License (CAL) Suite and Enterprise CAL Suite Vlume Licensing brief Licensing the Cre Client Access License (CAL) Suite and Enterprise CAL Suite Table f Cntents This brief applies t all Micrsft Vlume Licensing prgrams. Summary... 1 What s New in This

More information

990 e-postcard FAQ. Is there a charge to file form 990-N (e-postcard)? No, the e-postcard system is completely free.

990 e-postcard FAQ. Is there a charge to file form 990-N (e-postcard)? No, the e-postcard system is completely free. 990 e-pstcard FAQ Fr frequently asked questins abut filing the e-pstcard that are nt listed belw, brwse the FAQ at http://epstcard.frm990.rg/frmtsfaq.asp# (cpy and paste this link t yur brwser). General

More information

Grant Application Writing Tips and Tricks

Grant Application Writing Tips and Tricks Grant Applicatin Writing Tips and Tricks Grants are prvided by gvernment (lcal, state and natinal), charitable trusts, and by cmmunity rganisatins (eg Ltteries, Rtary, etc). Each grant has a specific purpse,

More information

The seven deadly sins of dental practice management. making good practices great

The seven deadly sins of dental practice management. making good practices great The seven deadly sins f dental practice management making gd practices great The seven deadly sins f dental practice management If yu are reading this I wuld imagine that yu are frustrated by the perfrmance

More information

Developing Your Professional Portfolio

Developing Your Professional Portfolio Cntact Infrmatin: Phne: (703) 677 3400 Fax: (703) 205 7645 Email: inf@uncfsp.rg Website: www.uncfsp.rg Develping Yur Prfessinal Prtfli WHAT IS A PROFESSIONAL PORTFOLIO A prfessinal prtfli is an rganized

More information

Advantage EAP Employee Assistance Program

Advantage EAP Employee Assistance Program Advantage EAP Emplyee Assistance Prgram July 2015 Finding Balance Creating Balance? 1,2 Finding balance in life ften feels ut f reach. It feels like everywhere we turn we are being asked t d mre and mre.

More information

NHPCO Guidelines for Using CAHPS Hospice Survey Results

NHPCO Guidelines for Using CAHPS Hospice Survey Results Intrductin NHPCO Guidelines fr Using CAHPS Hspice Survey Results The Centers fr Medicare and Medicaid Services (CMS) has develped the Cnsumer Assessment f Healthcare Prviders and Systems (CAHPS ) Hspice

More information

Getting Your Fingers In On the Action

Getting Your Fingers In On the Action Rry Garfrth Getting Yur Fingers In On the Actin Once yu are able t strum with yur fingers, yu can begin fingerpicking! The first task is t learn yur hand psitin and t learn which fingers are used n which

More information

Lesson Study Project in Mathematics, Fall 2008. University of Wisconsin Marathon County. Report

Lesson Study Project in Mathematics, Fall 2008. University of Wisconsin Marathon County. Report Lessn Study Prject in Mathematics, Fall 2008 University f Wiscnsin Marathn Cunty Reprt Date: December 14 2008 Students: MAT 110 (Cllege Algebra) students at UW-Marathn Cunty Team Members: Paul Martin Clare

More information

What payments will I need to make during the construction phase? Will the lender advance construction funds prior to the work being completed?

What payments will I need to make during the construction phase? Will the lender advance construction funds prior to the work being completed? Q&A What is a cnstructin lan? A cnstructin lan prvides the financing fr the cnstructin f yur new hme. Cnstructin lans may be structured as a single r tw-settlement transactin. Cnstructin lans culd include

More information

Your Money: How to manage on AmeriCorps low wages, save money and get out of debt! credit freereport

Your Money: How to manage on AmeriCorps low wages, save money and get out of debt! credit freereport Yur Mney: Hw t manage n AmeriCrps lw wages, save mney and get ut f debt! Presented by: Sarah Yunker-Keppel, Indiana Reading Crps Prgram Directr Facilitatr s Guide If yu are making lw wages (living paycheck

More information

POLISH STANDARDS ON HEALTH AND SAFETY AS A TOOL FOR IMPLEMENTING REQUIREMENTS OF THE EUROPEAN DIRECTIVES INTO THE PRACTICE OF ENTERPRISES

POLISH STANDARDS ON HEALTH AND SAFETY AS A TOOL FOR IMPLEMENTING REQUIREMENTS OF THE EUROPEAN DIRECTIVES INTO THE PRACTICE OF ENTERPRISES POLISH STANDARDS ON HEALTH AND SAFETY AS A TOOL FOR IMPLEMENTING REQUIREMENTS OF THE EUROPEAN DIRECTIVES INTO THE PRACTICE OF ENTERPRISES M. PĘCIŁŁO Central Institute fr Labur Prtectin ul. Czerniakwska

More information

Fixed vs. Variable Interest Rates

Fixed vs. Variable Interest Rates Fixed vs. Variable Interest Rates Understanding the Advantages and Disadvantages f Each Rate Type When shpping fr financial prducts, there are a lt f factrs t cnsider. Much has changed in the financial

More information

AMWA Chapter Subgroups on LinkedIn Guidance for Subgroup Managers and Chapter Leaders, updated 2-12-15

AMWA Chapter Subgroups on LinkedIn Guidance for Subgroup Managers and Chapter Leaders, updated 2-12-15 AMWA Chapter Subgrups n LinkedIn Guidance fr Subgrup Managers and Chapter Leaders, updated 2-12-15 1. Chapters may nt have an independent grup n LinkedIn, Facebk, r ther scial netwrking site. AMWA prvides

More information