The IT outsourcing market has been enjoying substantial growth for several years now. This growth is the result of a combination of factors:
|
|
- Sandra Imogene Lamb
- 8 years ago
- Views:
Transcription
1 Firms and Markets IT Outsourcing Risks & opportunities for telcos Bruno TEYTON IDATE, Montpellierf T he growth of out-sourcing, first generated by IT infrastructures, now involves more and more business functions. Faced with the decline of their core business area, telcos are revamping their service portfolios, turning to telecom outsourcing, IT services and even BPO solutions. But competition coming from integrators, consultants and business process outsourcers is fierce. IT outsourcing: groundswell The IT outsourcing market has been enjoying substantial growth for several years now. This growth is the result of a combination of factors: Companies refocusing on their core business area Companies are electing to concentrate their efforts on their core business area, pulling out of more peripheral activities. This means that, more and more, they are delegating non-strategic functions to outside specialists. Reduced and variable costs Out-sourcing allows businesses to convert a portion of their assets into current expenses, and to rid themselves of assets whose rate of return is below their other assets' average rate. In addition, outsourcing contracts COMMUNICATIONS & STRATEGIES, no. 58, 2 nd quarter 2005, p. 207.
2 208 No. 58, 2 nd Q allow companies to transfer economic demands to the outside provider, which they themselves cannot achieve in-house with so low a volume. Expanding the company's scope Outsourcing is stimulated by mergers and takeovers which leave the new management juggling with dozens of contracts with a host of service providers around the globe. Increasing complexity of IT and telecommunications systems Companies are having to assimilate new technologies on an ongoing basis, a process which requires expertise that they do not necessarily have in-house. It should also be said that calling on outside experts often allows companies to enjoy the advantages of offshoring (i.e. qualified cheaper foreign labour). IT and telecom service providers' strategy Now faced with shrinking margins on their core business areas. As a result, for the past several years they have been rolling out outsourcing services that enable them to manage longer term contracts, to mount entry barriers against the competition, and to maintain their margins. Business Process Business Process Outsourcing (BPO) Internal IT Service Out Tasking Selective outsourcing Partial control over managing Infrastructure components & IT contracts -IT systems management -Applications management -LAN or WAN management -Telecom service contract management Full Outsourcing Control over all IT tasks Partial control over information network, applications & information systems management Full control over business process Full control over IT Partial control over information network, applications & information systems management Limited Level of outsourcing Source: IDATE High
3 B. TEYTON % of IT spending outsourced in 2004, 40% in 2010 In 2004, close to 230 billion USD worth of outsourcing contracts of over 50 million USD (regardless of function) were signed. The growing number of contracts involves both megadeals (of over 1 billion USD), and smaller contracts (which account for 84% of all outsourcing agreements). The majority of contracts involve IT infrastructures and servers: an estimated 20% to 25% of outsourcing spending is on telecoms. But BPO's share of the outsourcing business is growing: rising from 7% in 2001 to 31% in The geography of outsourcing too is undergoing some major shifts. The market was essentially an American one up until recently. In 2003, however, the United States' share slipped below 50%, as the European market began to grow and the German market in particular which is now ahead of the UK's. The Asia-Pacific zone still lags behind, but business is growing in Australia and Japan. The market's growth is being driven by all sectors, but particularly by the financial, industrial and telecom industries. The leading outsourcers' positioning BPO/Business value Accenture SCS Business software IT infrastructures (LAN and desktop) Telecom Italia DT / T-Systems Atos Origin SBS Capgemini BT Infonet HP EDS IBM GS Telecom Services (voice and data) Telefonica MCI AT&T BT Equant National Regional Global
4 210 No. 58, 2 nd Q In addition to growth, the market is home to several trends Competition heightened by the involvement of a great many of the value chain's players Software publishers, telecom and computer hardware manufacturers, integrators, telecom carriers, classic business process outsourcers. Some players were late in making the transition to BPO, and BTO is experiencing serious difficulties. Contracts with shorter lifespans Up until recently, contracts lasted an average 5 to 7 years. Now, 3 to 5 year contracts are becoming more and more common. Some last as little as a year, carrying a longer-term renewal option. As a result, outsourcers themselves are having to reduce their costs by cutting staff, unifying their platforms and relying increasingly on offshoring. Bundled BPO and IT outsourcing More and more BPO contracts include an IT component, which marks a major development in the sector, in the way that companies are organised and the way that service providers are managed. This trend also means that the process outsourcer becomes the prime contractor, and will either have the expertise needed to supply all of the solutions itself, or will subcontract a portion of the contract to IT or telecom specialists. Single sourcing vs. multi-sourcing Some companies hand over control of all IT services, or a selection of processes, to a single provider. But, in most cases, companies prefer to break down their contracts into geographic blocks, and especially by type of service. This is especially true when the array of processes is vast and so is difficult to find a single provider. Added to this, when dealing with only one provider, it can be more difficult to oversee the out-sourced processes inhouse. Opportunities for IT service companies IT service companies were hit hard by the recession that affected the entire IT market, and consulting and integration in particular. Facilities management, on the other hand, not only managed to weather the crisis, but
5 B. TEYTON 211 even reported double digit growth. This increase was driven by government contracts in the US and by the fact that European countries were busy catching up to their US counterparts. Furthermore, outsourcing contracts made it possible to generate relatively healthy margins (around 8% to 10%), well above those generated by other operations. Taking advantage of the ubiquity of IP architectures, IT service companies are now able to compete with telecom carriers: server hosting, mail hosting, WAN management, security services, VoIP, And they have been awarded a great many WAN con-tracts, particularly in the US. Nevertheless, these contracts are not risk-free, as the EDS and IBM examples reveal. Signing a megadeal in-creases both the level of dependency and the risks involved, if relying on only a few clients. The impact is on the outsourcer is massive if one of those clients changes its mind: cases in point here being EDS with NMCI and IBM GS with JP Morgan Chase. Because of the competition between integrators, telcos, and business process outsourcers, it is entirely possible that we will see a number of takeovers. Some big businesses' subsidiaries (e.g. SBS) are in trouble, and others are struggling to generate margins that will satisfy the financial markets. Effecting a radical change in the phone company business? Telcos are having to contend with very stiff competition on their core business area: drop in the price of telephone services, drop in the price of data network services, difficult negotiations with multinationals. Developing an outsourcing strategy is now indispensable, though telcos are taking a very wide range of approaches. All of the world's leading carriers market services related to their core business area: hosting, network management, security services, general CPE services. But, because of the growing use of Ethernet and IP technologies, telcos now find themselves competing with integrators. A number of telcos are therefore developing IT infrastructure services further along the value chain: LAN management, PC fleet management, LAN-WAN integration. Prominent among those who have taken this tack are T-System, BT, Swisscom and Telefonica. These services often generate smaller margins than net-work services, but at the same time allow telcos to
6 212 No. 58, 2 nd Q mount entry barriers for other operators, and keep them from losing their core business to integrators. A handful of carriers have begun to offer management of the leading business applications, which requires very advanced computer skills covering a relatively wide field. Taking up this position also requires ongoing cooperation with the top software publishers (SAP, Oracle, Siebel, Microsoft). BT and T-System are the two main telcos who have opted for this strategy. Swisscom and Telecom Italia too are following this path, but in a more limited fashion, confining themselves to only a few sectors of activity: notably government services, banking and transportation. The following stage involves transforming a portion of a company's IT and telecom structure. These services require highly specialised consulting skills, in both IT and the client company's area of business. These services involve optimising the company's contracts, and defining the evolution of their equipment, architectures and services in a bid to boost the company's productivity. This value-based offering is very similar to BPO solutions marketed by classic outsourcers. Very few carriers currently have the expertise required to be able to fulfil the demands of BPO. Here only BT and T-System appear to cover the spectrum of business processes fairly extensively (CRM, payroll, e-administration,...). Other operators such as Telecom Ita-lia and Telefonica target a much smaller array of processes. The geographic coverage of outsourced services is key to a telco's ability to compete against leading IT service companies, namely IBM GS, EDS, CSC and Capgemini all of which boast worldwide coverage. With this in mind, telcos have adopted a variety of strategies. Swisscom and Telecom continue to focus chiefly on their home markets. T-System is present chiefly in Ger-many and Western Europe, and pro-vides services in counties where their customers operate subsidiaries. France Telecom-Equant and BT- Infonet have both sought to build an international network, deploying teams in a number of countries. This strategy has meant that they are now in a position to offer telecom out-sourcing services around the globe. For their IT services, however, BT is present chiefly in Europe. Once telcos have made the move to begin marketing outsourcing services, a key step is to form partnerships with an array of players along the value chain. In addition to the business software publishers already mentioned, they need to have agreements with telecom and computer equipment manufacturers. Agreements with other outsourcers may also be
7 B. TEYTON 213 needed to compensate for a lack of expertise in the area of process transformation or a lack of knowledge of certain processes. It is difficult to establish a clear cut evaluation of the strategies that telecom operators have deployed in this area. Among the most highly involved players, T-System are reporting very mixed results since they are suffering from the impact of a drop in prices on the telecommunica-tions and PC management portion of their business. Added to this, the German market is in particularly bad shape at the moment. As to Telefonica and Telecom Italia, outsourcing services have contributed very little to their overall earnings, and synergies with the rest of their business are still minimal. BT offers up the most promising results, and is now clearly bene-fiting from recent investments in MPLS data network management and consulting and BPO services.
Offshore outsourcing of business services Threat or Opportunity
Siemens Business Services Offshore outsourcing of business services Threat or Opportunity Presentation by Elie Cohen Chief Executive Officer Siemens Business Services France Agenda for the next 20 minutes
More informationSOPRA-STERIA GROUP. Merger project Creation of a European leader in digital transformation
SOPRA-STERIA GROUP Merger project Creation of a European leader in digital transformation DISCLAIMER This presentation may contain forward-looking statements concerning Groupe Stéria and Sopra Group. Such
More informationIDC MarketScape: Worldwide Telecom Service Provider 2013 Vendor Assessment
IDC MARKETSCAPE IDC MarketScape: Worldwide Telecom Service Provider 2013 Vendor Assessment Courtney Munroe Melanie Posey THIS IDC MARKETSCAPE EXCERPT FEATURES: BT GLOBAL SERVICES IDC MARKETSCAPE FIGURE
More informationVoIP in the Enterprise
VoIP in the Enterprise Date: March. 2005 Author: Sonia Hanson Version: 1.1 1 1 Background Voice over IP In the late 1990s Voice over IP (VoIP) was seen as a disruptive new technology that had the potential
More informationNext generation enterprise communications
Next generation enterprise communications Peter Hall Principal Analyst July 2010 1 Agenda Top CIO/IT manager issues The role of managed services and outsourcing Evolution of players - the expanding role
More informationIDC ITMarketScape: Worldwide Telecom Service Provider 2015 Vendor Assessment
Capabilities Excerpt IDC ITMarketScape: Worldwide Telecom Service Provider 2015 Vendor Assessment Courtney Munroe THIS MARKETSCAPE EXCERPT FEATURES: NTT COMMUNICATIONS IDC ITMARKETSCAPE FIGURE FIGURE 1
More informationICT budget and staffing trends in Healthcare
ICT budget and staffing trends in Healthcare Enterprise ICT investment plans November 2013 ICT budget and staffing trends in Healthcare P a g e 1 www.kable.co.uk / The id Factor Ltd / + 44 (0) 207 936
More informationUnbundling in Europe: Recent Trends
Unbundling in Europe: Recent Trends Sophie BISMUT IDATE, Montpellier O ver the past few years, a radical change has come about in the role of the copper local loop that connects subscribers to their operator's
More informationenterprise: leverage IP convergence
enterprise: leverage IP convergence Barbara Dalibard senior executive VP, Orange Business IP convergence tends to blur frontiers voice WAN/ data LAN security solutions for CCA* call center data center
More informationUK ICT Outsourcing Service Provider Performance and Satisfaction (SPPS) Study: 2013
A STUDY BY KPMG UK ICT Outsourcing Service Provider Performance and Satisfaction (SPPS) Study: 2013 A study of the UK Information and Communication Technology (ICT) Outsourcing Market and its Service Providers
More informationProcurement Outsourcing Services¹
Procurement Outsourcing Services¹ The following overview of the procurement outsourcing services in Australia is mainly based on the information provided by IBISWorld and consists of additional information
More informationIT outsourcing and cloud computing: definitions, models, and emerging trends. Index. From IT outsourcing to cloud computing: a
Politecnico di Torino IT outsourcing and cloud computing: definitions, models, and emerging trends Paolo Neirotti, Ph.D Politecnico di Torino DISPEA I.A.E. Grenoble Visiting Professor Paolo.neirotti@polito.it
More informationPMR. IT outsourcing in Central and Eastern Europe FREE ARTICLE. www.ictrussia.com
FREE ARTICLE www.ictrussia.com IT outsourcing in Central and Eastern Europe Source: IT outsourcing in Central and Eastern Europe 2009 Countries attractiveness and development forecasts January 2009 PMR
More informationThe Coming Carrier Network Infrastructure A Very Different Landscape
S T R A T E G I C W H I T E P A P E R The Coming Carrier Network Infrastructure A Very Different Landscape New Partnerships, New Business Models for Tomorrow s Telcos Both fixed and mobile telecom operators
More informationLeading Providers of Application Management in Germany 2013
Application Management I Germany I 2013 Leading Providers of Application Management in Germany 2013 SITSI I Vendor Analysis I PAC RADAR Scoring results Accenture - Unlimited reprint rights - SITSI I Vendor
More informationTELECOM ITALIA LAUNCHES THE ITALIAN CLOUD WITH A FOCUS ON THE IT MARKET. Milan, Teatro Puccini Monday, 20 September 2010. Dr.
TELECOM ITALIA LAUNCHES THE ITALIAN CLOUD WITH A FOCUS ON THE IT MARKET Milan, Teatro Puccini Monday, 20 September 2010 The general outlook Good morning everyone, thank you for taking part in our press
More informationOn offshore outsourcing IT and why India is the best bet. 3. The advantages of offshore outsourcing IT
On offshore outsourcing IT and why India is the best bet Contents 1. Introduction 2. Offshore Outsourcing IT 3. The advantages of offshore outsourcing IT 4. IT functions ideal for mid size companies to
More informationJob Description Information Services Coordinator
Job Description Position Title: Information Services Coordinator Department: Reports To: Technology & Infrastructure Manager Purpose The Information Services Coordinators role is to ensure the stability,
More informationCapture Share Report Global salesforce.com Systems Integration and Services Providers
Capture Share Report Global salesforce.com Systems Integration and Services Providers September, 2014 Phil Hassey CEO capioit Capture Share Report Global salesforce.com Systems Integration and Services
More informationIT outsourcing: between starvation diet and nouvelle cuisine. 32 nd General Assembly Association of Foreign Banks in Switzerland
IT outsourcing: between starvation diet and nouvelle cuisine 32 nd General Assembly Association of Foreign Banks in Switzerland Dr. Jürgen Schaaf Zurich, June 18, 04 1 DB Research: Deutsche Bank's think
More informationGerman/Swiss Service Provider Performance and Satisfaction Study 2012
A RESEARCH REPORT BY KPMG German/Swiss Service Provider Performance and Satisfaction Study 2012 An Assessment of the German/Swiss Information and Communication Technology Outsourcing Market and its Service
More informationMarket Assessment Telecom Infrastructure Services
John Marcus Senior Analyst, Contents Market Summary Market Review Near-Term Market Drivers Lomg-Term Market Drivers Europe +33 (0) 1 41 14 83 14. Or visit our Web site: www.currentanalysis.com 1 Analyst:
More informationINSIGHT. T - Systems: A European Leader in Cloud IDC OPINION. Mette Ahorlu
INSIGHT T - Systems: A European Leader in Cloud Mette Ahorlu IDC OPINION T-Systems embarked on cloud long before it was called cloud its Dynamic Services portfolio, which was invented as transformational
More informationOptimum Solutions Supplied Globally by Hitachi s Consulting Service
Optimum Solutions Supplied Globally by Hitachi s Consulting Service 40 Optimum Solutions Supplied Globally by Hitachi s Consulting Service Sachiko Tsutsui Takashi Hayashi Yasushi Miura Motoki Tsumita OVERVIEW:
More informationThe UK and Ireland consulting market has one of the most positive growth
In depth analysis of the 14 billion UK and Ireland Consulting market, Europe s largest New Research from UK and Ireland Consulting Part of the Geographic/Regional Market Research Series The UK and Ireland
More informationDefinition of the Market
Markets, M. Halama Research Note 9 September 2003 Criteria for Pan-European Web Hosting Magic Quadrant, 2H03 Web hosting firms offer greatly differing services to a wide range of customers. Our criteria
More informationTechnical Innovations
Technical Innovations Machine-to-Machine Strong Growth of Wireless M2M and Impact of RFID (*) Vincent BONNEAU IDATE, Montpellier M 2M (Machine-to-Machine) refers to solutions that enable machines to communicate
More informationVoIP and IP Telephony A Carrier s s Perspective
VoIP and IP Telephony A Carrier s s Perspective GLOBAL CAPABILITY. PERSONAL ACCOUNTABILITY. Richard McCammond Senior Consultant Convergence April 8, 2008 2008 Verizon. All Rights Reserved. PTEXXXXX XX/08
More informationComputing Platforms Web applications Business applications Social applications
2 Just as there are different segments of cloud computing, there are also 4 different types of PaaS. There may actually be more in the future. There are new developments in cloud computing every day. But
More informationICT Industry in Europe. Outsourcing Fuels Business Growth
ICT Industry in Europe. Outsourcing Fuels Business Growth 1 CONTENTS Introduction... 3 Implications of owning own IT infrastructure Drivers to outsourcing IT nearshoring to pick up in 2014 Risks of outsourcing
More informationHadoop Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2012 2018
Transparency Market Research Hadoop Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2012 2018 Buy Now Request Sample Published Date: July 2013 Single User License: US $ 4595
More informationMarket Commentary PBX/UC Call Control Q2 2015
Market Commentary PBX/UC Call Control Q2 2015 September 2015 Press Release MEA Only Bright Spot for Falling Global PBX/Call Control Market The latest figures released by MZA have shown that PBX/Call Control
More informationcollaboration Keeping people in touch efficiently
collaboration Keeping people in touch efficiently What is collaboration? At its best, unified communications (UC) is just what it says it enables better interaction between people by integrating what were
More informationEXPERTISE AN INNOVATIVE PROGRAMME ENABLING YOU TO LEVERAGE BT S CISCO RELATIONSHIP AND TO STIMULATE REVENUE
1 WE MAKE IT POSSIBLE AN INNOVATIVE PROGRAMME ENABLING YOU TO LEVERAGE BT S CISCO RELATIONSHIP AND EXPERTISE TO STIMULATE REVENUE Join with BT Wholesale and Cisco to go Beyond Connectivity with the BTW
More information2011 Annual Stockholder Meeting October 12, 2011
2011 Annual Stockholder Meeting October 12, 2011 Jeff Henley Chairman of the Board Safe Harbor Statement Statements in this presentation relating to Oracle's or its Board of Directors
More informationS E P T E M B E R 2 0 0 6. Welcome to Our World. The Global VoIP Company NASDAQ: IBAS 12/05
S E P T E M B E R 2 0 0 6 Welcome to Our World The Global VoIP Company NASDAQ: IBAS 12/05 Safe Harbor Statement Except for historical information, all of the expectations, plans and assumptions contained
More informationOutsourcing: Moving from Tactics to Strategy
Outsourcing: Moving from Tactics to Strategy Everyone knows what IT outsourcing is. You assign the technical call center to India. Right? Not any more. Outsourcing traditionally has been about reducing
More informationICT budget and staffing trends in the UK
ICT budget and staffing trends in the UK Enterprise ICT investment plans to 2013 January 2013 TABLE OF CONTENTS 1 Trends in ICT budgets... 1 1.1 Introduction... 1 1.2 Survey demographics... 1 1.3 IT budget
More informationCOMPUTER SOFTWARE/SERVICES AND ITeS EXPORTS
COMPUTER SOFTWARE/SERVICES AND ITeS EXPORTS OVERVIEW In recent times, Software development and information technology enabled services (ITeS) including business process outsourcing (BPO)/ knowledge process
More informationW H I T E P A P E R C l i m a t e C h a n g e : C l o u d ' s I m p a c t o n I T O r g a n i z a t i o n s a n d S t a f f i n g
Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com W H I T E P A P E R C l i m a t e C h a n g e : C l o u d ' s I m p a c t o n I T O r g a n i z a
More informationPresentation for. Stream: IP Futures. VoIP The Next Wave. Alastair Slattery Business Development Manager Symbio Networks. Tuesday April 15, 2008
Presentation for Stream: IP Futures VoIP The Next Wave Alastair Slattery Business Development Manager Symbio Networks Tuesday April 15, 2008 http://www.symbionetworks.com Introduction Who we are: Symbio
More informationEncryption Systems and Digital Certificates - Global Outlook
Brochure More information from http://www.researchandmarkets.com/reports/1084165/ Encryption Systems and Digital Certificates - Global Outlook Description: The global outlook series on the Encryption Systems
More informationThe research report covers the complete Cloud service brokerage market categorized into following submarkets:
Brochure More information from http://www.researchandmarkets.com/reports/3292453/ Cloud Services Brokerage Market by Types (Cloud Brokerage Enablement (Internal, External (Telecom Service Providers, System
More informationThe adoption of WAN optimisation as a managed service
The adoption of WAN optimisation as a managed service Peter Hall Pauline Trotter July 2008 1 The adoption of WAN optimisation as a managed service The demands of business software applications continue
More informationBusiness Process Outsourcing and IT-enabled services
Business Process Outsourcing and IT-enabled services Nedelyn Magtibay-Ramos Workshop on Central Asia s Participation in Global Supply Chains and its Implications to Development Policies Tokyo, Japan 12
More informationExtending Constant Connectivity to Any Location. How leading companies meet challenges with satellite communication technology
Extending Constant Connectivity to Any Location How leading companies meet challenges with satellite communication technology 1 Today s companies face connectivity challenges and new opportunities To sustain
More informationOutsourcing RESEARCH PAPER
Written by Maxine Holt, March 2002 INFRASTRUCTURE Research and Advisory Services Outsourcing RESEARCH PAPER Infosys Outsourcing Services Abstract Infosys provides a range of IT outsourcing services to
More informationBUYER S GUIDE. flexible service delivery. Top 5 reasons for adopting SAP Managed Services. Remixing SLA s! Managing the post merger IT landscape
BUYER S GUIDE IT Managed Services Buyer s Guide for SAP customers May 2012 flexible service delivery Moving to the beat of IT innovation with SAP Managed Services to control costs and harmonise IT landscapes.
More informationBig Data Services Market in Western Europe 2015-2019
Brochure More information from http://www.researchandmarkets.com/reports/3301866/ Big Data Services Market in Western Europe 2015-2019 Description: About Big Data Services Data generated from various sources
More informationINFORMATION & COMMUNICATIONS TECHNOLOGY
1 Professionals Australia Respect, recognition and reward INFORMATION & COMMUNICATIONS TECHNOLOGY PREPARED FOR MEMBERS WHAT S INSIDE: Current performance Future of jobs The outlook 2 Informer - Information
More informationKey Success Factors for Delivering Application Services
Key Success Factors for Delivering Application Services George Feuerlicht University of Technology, Sydney jiri@it.uts.edu.au Jiri Vorisek Prague University of Economics vorisek@vse.cz Keywords: ASP, Application
More informationGlobal IT Spending By SMBS Market to Grow at CAGR of 6% according to forecast from 2016 to 2020
Global IT Spending By SMBS Market to Grow at CAGR of 6% according to forecast from 2016 to 2020 WiseGuyReports Saturday, June 18th, 2016 Complete report at https://www.wiseguyreports.com/reports/global-it-spending-bysmbs-2016-2020
More informationCloud services @ Romtelecom
Cloud services @ Romtelecom Date: Feb. 2014 RoCloud Conference Dr. Vasile Voicu Product Management Core Cosmote&Romtelecom Business Segment AGENDA 1. Cloud market overview 2. Cloud Services @ Romtelecom
More informationIT OUTSOURCING STUDY GERMANY/AUSTRIA 2015 MANAGEMENT SUMMARY
IT OUTSOURCING STUDY GERMANY/AUSTRIA 2015 MANAGEMENT SUMMARY Whitelane Research / Navisco AG - Sourcing Professionals 1 MANAGEMENT SUMMARY The 2015 German/Austrian IT Outsourcing Study, conducted by Whitelane
More informationExtensive Reorientation of Siemens Enterprise Communications
Extensive Reorientation of Siemens Enterprise Communications Press Conference Joe Kaeser Siegfried Russwurm Copyright Siemens AG 2008. All rights reserved. The market is shifting from hardware to software
More informationsoftware license management is becoming an important issue for hosting resellers and Microsoft solution providers.
Crayon becomes a preferred partner for the distribution of Microsoft Cloud Technology Things to remember... Crayon, consultant and world leader in software asset management for businesses, holds the highest
More informationManaging Today s Professional Services Organization
Managing Today s Professional Services Organization How to Improve Efficiency and Increase Profits As today's global economy mandates higher levels of management and corporate efficiencies, the diverse
More informationTelecom Consulting Global Market and Competitive Analysis 2011-2015 Executive Summary April 2012
Telecom Consulting Global Market and Competitive Analysis 2011-2015 Executive Summary April 2012 Telecom consulting market sizing The 2008-2009 recession has had a global impact in terms of revenue decline,
More informationAnnual Analyst Briefing
Annual Analyst Briefing BT Wholesale 15 December 2011 Legal disclaimer: Information is accurate at the time of issue but is subject to change. Applicable BT standard terms and conditions apply. Plans are
More informationTrends in Back Office Outsourcing by Banks in U.S
Brochure More information from http://www.researchandmarkets.com/reports/1545593/ Trends in Back Office Outsourcing by Banks in U.S Description: Key Take-aways: - Define and measure the back office outsourcing
More informationWebsite (Digital) & Mobile Optimisation. 10 April 2014. G-Cloud. service definitions
Website (Digital) & Mobile Optimisation 10 April 2014 G-Cloud service definitions TABLE OF CONTENTS Service Overview... 3 Business Need... 3 Our Approach... 4 Service Management... 5 Pricing... 5 Ordering
More informationWholesale carrier value Cost vs quality
Wholesale carrier value Cost vs quality Craig Skinner, Senior Consultant, Telecoms February 2013 1 Global communications trends Global economy increasingly dependent on communications Focus of growth has
More informationHadoop Market - Global Industry Analysis, Size, Share, Growth, Trends, And Forecast, 2012-2018
Brochure More information from http://www.researchandmarkets.com/reports/2622818/ Hadoop Market - Global Industry Analysis, Size, Share, Growth, Trends, And Forecast, 2012-2018 Description: An exponential
More informationThe Case for Managed Application Services
The Case for Managed Application Services By Jim Metzler, Cofounder, Webtorials Editorial/Analyst Division Introduction A new generation of managed services provider (MSP) is producing a new generation
More informationBT Group plc. BT Business Graham Sutherland, CEO
BT Group plc BT Business Graham Sutherland, CEO Agenda Business description Market context Strategic investments Core business Channel reach Case study Anchor Trust Key messages 2 BT Enterprises BT Ireland
More information2008 AudioCodes Ltd. All rights reserved. Asia Opportunities & Threats
2008 AudioCodes Ltd. All rights reserved. Asia Opportunities & Threats Our Mission Statement Leading Strategic Supplier of VoIP Solutions for Service Providers and Enterprises Worldwide. Quick Reminder
More informationUNIFIED COMMUNICATIONS. Keeping people in touch efficiently
UNIFIED COMMUNICATIONS Keeping people in touch efficiently WHAT ARE UNIFIED COMMUNICATIONS? At its best, unified communications (UC) is just what it says it enables better interaction between people by
More informationI will be exploring the E-Learning Industry from top-down, identify Leading players and possible investment opportunities.
Investment Opportunities in India: E-Learning -Kaushank Khandwala India is a vibrant economy brimming with optimism that wakes up every morning a little younger in age, but infinitely more ambitious in
More informationBrochure More information from http://www.researchandmarkets.com/reports/3050461/
Brochure More information from http://www.researchandmarkets.com/reports/3050461/ Global Cloud Computing Market Service (Software, Infrastructure, Platform)- Strategy, Overview, Size, Share, Global Trends,
More informationwww.farrellcommunication.co.za
Office Number 012 111 0475 E-mail address sales@farrellcommunication.co.za admin@farrellcommunication.co.za info@farrellcommunication.co.za www.farrellcommunication.co.za Director Shane Farrell (Managing)
More informationThe Future of Cloud Computing - Dynamic Services
SaaS and cloud computing are not yet the pinnacle of ICT services The future is dynamic ICT resources are often stretched if a company suddenly needs to quickly expand its business due to high demand.
More informationThe Future Carrier Network: Adopting New Outsourcing Business Models
S T R A T E G I C W H I T E P A P E R The Future Carrier Network: Adopting New Outsourcing Business Models With the telecom market undergoing a fundamental shift, operators are facing an array of challenges
More informationDefinition of Mobile Instant Messaging (MIM) Systems
J son & Partners Consulting Company presents the results of the research Mobile instant messaging systems as a direct threat to SMS. Definition of Mobile Instant Messaging (MIM) Systems MIM (Mobile Instant
More informationGROWTH OPPORTUNITIES FOR TOWERCOS IN DEVELOPED MARKETS
GROWTH OPPORTUNITIES FOR TOWERCOS IN DEVELOPED MARKETS Network upgrade and densification potential Brian Burns and Hannah de Villiers 30 years Celebrating 30 years as global specialist advisers on telecoms,
More informationMerging Mitel Networks and Aastra Technologies FAQs for Channel Partners
Merging Mitel Networks and Aastra Technologies FAQs for Channel Partners Why has Mitel decided to pursue this merger? We believe there are a number of compelling immediate and long-term benefits for the
More informationFujitsu Cloud-Based Unified Communications
Customer Case Study Fujitsu Cloud-Based Unified Communications Connect and Collaborate in the Cloud EXECUTIVE SUMMARY COMPANY OVERVIEW Customer Name: Fujitsu Industry: Information and Communication Technology
More informationAn agile response to new industry dynamics in telecoms and media
TELECOMMUNICATIONS AND MEDIA An agile response to new industry dynamics in telecoms and media Supporting business transformation and tapping into new revenue streams Delivering Transformation. Together.
More informationTransforming IT: Utility Solutions driven by Global Delivery
Transforming IT: Utility Solutions driven by Global Delivery Zinnov February, 2010 This report is solely for the use of Zinnov client, Zinnov prospects and Zinnov personnel. No part of it may be circulated,
More informationLeading Providers of Consulting & System Integration (C&SI) Services to the Automotive Industry in Germany 2014
C&SI Services in the Automotive Industry I Germany I 2014 Leading Providers of Consulting & System Integration (C&SI) Services to the Automotive Industry in Germany 2014 SITSI I Vendor Analysis I PAC RADAR
More informationAnalytics framework: creating the data-centric organisation to optimise business performance
Research Report Analytics framework: creating the data-centric organisation to optimise business performance October 2013 Justin van der Lande 2 Contents [1] Slide no. 5. Executive summary 6. Executive
More informationReduce Risk and Increase Speed Using Gartner's Guide for Salesforce.com Implementation Partners
G00255286 Reduce Risk and Increase Speed Using Gartner's Guide for Salesforce.com Implementation Partners Published: 21 August 2013 Analyst(s): Frances Karamouzis, Patrick J. Sullivan The adoption of salesforce.com
More informationcloud computing by Orange séminaire Aristote 17/12/2009
cloud computing by Orange séminaire Aristote 17/12/2009 Orange and the cloud vision and strategy cloud computing - what is it about? cloud computing is a model for enabling convenient on-demand network
More informationTapping into New Markets with Satellite Services. How service providers deliver constant connectivity to leading global companies
Tapping into New Markets with Satellite Services How service providers deliver constant connectivity to leading global companies 1 An overview of customer connectivity challenges Satellite services deliver
More information1 of 7 3/18/2013 4:59 PM
1 of 7 3/18/2013 4:59 PM Advanced Deloitte Leads The Pack, With PricewaterhouseCoopers, Ernst & Young, And Accenture Close Behind Latest Update: September 17, 2010 By Khalid Kark with Stephanie Balaouras,
More informationThe future of M&A in telecom
The future of M&A in telecom McKinsey & Company s analysis of past telecom mergers and acquisitions provides new insights into where the industry is likely headed. By Jean-Christophe Lebraud and Peter
More informationOutsource to India. Author Mike Mattsen CEO
Outsource to India Author Mike Mattsen CEO 01 Executive Summary "India has always been a large delivery centre with size and the ability to scale and we are seeing the pendulum starting to swing back to
More informationCOMPANY PRESENTATION. 10 December 2015
COMPANY PRESENTATION 10 December 2015 I. Introduction 1. About BULPROS 2. Why BULPROS 3. Certifications & Partnerships II. BULPROS Services 1. Software Development 2. Infrastructure & Cloud Services 3.
More informationKeywords: ICT, Telecommunication, Software, E-commerce, Cloud Technology, E-government, Digital Media, Mobile Connectivity.
Italy: ICT SECTOR Prepared by Trade Council Italy Keywords: ICT, Telecommunication, Software, E-commerce, Cloud Technology, E-government, Digital Media, Mobile Connectivity. Abstract: Italy has the fourth
More informationAn introduction to the report
A Datamonitor report Call Center Outsourcing in EMEA Published: May-03 Product Code: DMTC0891 Why buy this report? Identify the fastest growing vertical and country markets across EMEA Understand the effects
More informationABX Logistics Cuts Support Costs, Boosts Customer Service with WebBased Warehouse Management
SUCCESS STORIES ABX Logistics Cuts Support Costs, Boosts Customer Service with Web-Based Warehouse Management ABX Logistics Cuts Support Costs, Boosts Customer Service with WebBased Warehouse Management
More informationThe adoption of ICT and cloud services by mid-sized businesses in the UK, France and the Netherlands
Making Business Sense The adoption of ICT and cloud services by mid-sized businesses in the UK, France and the Netherlands A RESEARCH REPORT COMMISSIONED BY Copyright 2013 Cordys Software B.V. All rights
More informationCloud Adoption Study Cloud computing is gaining momentum
Cloud Adoption Study Cloud computing is gaining momentum Contents 4 Cloud is gaining momentum due to its business impact. 6 Public SaaS dominates the cloud offerings 7 Market understanding is lacking
More informationAlcatel-Lucent and IBM. For Unified Communications and Collaboration Solutions
Alcatel-Lucent and IBM For Unified Communications and Collaboration Solutions Constant innovation has become a prerequisite for success in today s competitive business environment. A key enabler of that
More informationABeam CRM Breeze A smooth change of course with noticeable success!
ABeam CRM Breeze A smooth change of course with noticeable success! feat. CRM is getting simple! And more efficient. And cheaper. ABeam Consulting and salesforce.com deliver customized, web-based CRM solutions
More informationIT Services, Cloud and Managed Services M&A Update Q2 2015
Technology and Digital Media Investment Banking + M&A Advisory IT Services, Cloud and Managed Services M&A Update Q2 2015 July 9, 2015 Generation Equity Advisors, LLC 8560 W. Sunset Blvd, Suite 500 West
More informationTechnical innovations
Technical innovations Wireless VoIP What threat to mobile operators? (*) Frédéric PUJOL IDATE, Montpellier S everal technologies and networks have the capacity to enable mobile VoIP: 2.5G and 3G cellular
More informationDigital Single Markets
Digital Single Markets Benchmarking Europe and the United States March 2010 Verso Economics Richard Marsh, Research Director Verso Economics Victoria House 58 Victoria Road Kirkcaldy KY1 1DQ Executive
More informationThe Business Case for Voice Over IP What do large VOIP rollouts truly cost and how do vendors compare?
ISSUE PAPER The Business Case for Voice Over IP What do large VOIP rollouts truly cost and how do vendors compare? By Robin Gareiss, Executive Vice President & Sr. Founding Partner, Nemertes Research Executive
More informationAtos to acquire Bull to create a European global leader in Cloud, IT Security solutions, and Big Data. May 26 th, 2014
Atos to acquire Bull to create a European global leader in Cloud, IT Security solutions, and Big Data May 26 th, 2014 Disclaimer This document contains further forward-looking statements that involve risks
More informationB to B. René Fischer, CEO Swisscom Systems Hanspeter Quadri, CEO Swisscom Enterprise Solutions
B to B René Fischer, CEO Swisscom Systems Hanspeter Quadri, CEO Swisscom Enterprise Solutions 1-2 April 2004 Swisscom Capital Markets Event Interlaken, Switzerland 1 Dynamics of B to B Technological development
More information