DISASTER RECOVERY & BUSINESS CONTINUITY: THE ASTERISK ADVANTAGE. Dennis Little, ReliAvail I.T. Company
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1 DISASTER RECOVERY & BUSINESS CONTINUITY: THE ASTERISK ADVANTAGE Dennis Little, ReliAvail I.T. Company
2 Quick Survey Developers?
3 Quick Survey Developers? Deployed SMB? Deployed Enterprise?
4 Quick Survey Developers? Deployed SMB? Deployed Enterprise? No idea!?
5 Survey Reminder Fill out your surveys!
6 Presentation Overview Dennis Little ReliAvail SM I.T. Company (.com) Disaster Recovery: The Asterisk Advantage Goal: Share, provoke thought & feedback
7 Presentation Overview Dennis Little ReliAvail SM I.T. Company MyBusinessTelephone.com Disaster Recovery: The Asterisk Advantage Goal: Share, provoke thought Business & engineering questions How VoIP beats traditional telecom Disaster-tested solutions Examples, tips & tricks along the way
8 Why believe in Asterisk? IRC: keycruncher KeyCruncher.com Engineering support for a large, proprietary (Avaya) installation $458M organization, $40k benevolent care / day Supporting 2,200+ staff and 3,000+ seniors in PA, MD & DE Serving 70,000+ families & children per year A lot of FOSS software underneath
9 Rewind a bit, first
10 Disruptive Streak
11 Disruptive Streak
12 Steve Wozniak is asked Q: What are some of the biggest barriers to innovation today?
13 Steve Wozniak is asked Q: What are some of the biggest barriers to innovation today? A: Our education system. Innovation!
14 Innovation: HP & the Apple I Hewlett-Packard turned down Steve Wozniak s working Apple I prototype
15 Innovation: HP & the Apple I Hewlett-Packard turned down Steve Wozniak s working Apple I prototype 5 TIMES!
16 Asterisk & VoIP Innovative
17 Asterisk & VoIP Innovative Disruptive Merriam-Webster : a : to break apart : rupture b : to throw into disorder Synonyms: break, fracture, bust
18 Asterisk & VoIP Innovative Disruptive Merriam-Webster : a : to break apart : rupture b : to throw into disorder Synonyms: break, fracture, bust Asterisk & VoIP is disruptive on one hand, helps mitigate risk on the other
19 We Have Some Work Left Olle Johansson s Challenge: 1. Encrypt Everything: We need to make the cost of listening in as high as possible, by default. 2. Integrate IPv6 everywhere 3. Adaptive audio 4. Federate or die
20 We Have Some Work Left Olle Johansson s Challenge: 1. Encrypt Everything: We need to make the cost of listening in as high as possible, by default. 2. Integrate IPv6 everywhere 3. Adaptive audio 4. Federate or die Let s help each other! Start a dialogue.
21 Past decade+ of telephony History of paying too much for reliable and available communications Economy which is driving innovation towards efficiency and cost-savings More distributed customers & operations
22 Past decade+ of telephony History of paying too much for reliable and available communications Economy which is driving innovation towards efficiency and cost-savings More distributed customers & operations We need innovative solutions
23 Is a D.R. Plan Really in Place? Is it documented? Well documented? Is it practiced? Is it living? Answered no anywhere? Work left to do
24 Trust and Verify Are you monitoring / alerting today? In levels? Do you even know when a disaster has happened? Reliability and availability, sure. Fraud Outage
25 Trust and Verify Alerting Nagios, Icinga, Cacti, Zenoss, paid tools, etc. Trending Visualize abnormalities we are very visual beings, with bad memories Weakness: recognize, mitigate, document and follow
26 Design Questions: Before You Start Capacity?
27 Design Questions: Before You Start Capacity? Interfaces (PRI, analog, VoIP-only)?
28 Design Questions: Before You Start Capacity? Interfaces (PRI, analog, VoIP-only)? Life lines?
29 Design Questions: Before You Start Capacity? Interfaces (PRI, analog, VoIP-only)? Life lines? Remotes? Security? Acceptable behavior during disaster?
30 Design Questions: Before You Start Typical disasters
31 Design Questions: Before You Start Typical disasters
32 Design Questions: Before You Start Typical disasters
33 Topology Overview
34 Design Questions: Before You Start Failover / reduced capacity plans? Your systems and processes Provider support, certification & testing Auto or manual failover? Do eliminated risks justify increased investment?
35 Design Questions: Before You Start Expected life of the system 20, 10, 5 years? Gradual or rip/replace? Digium VoIP gateways ~$1,300+ Edgewater Networks 4601 T1 PRI, MOS syslog ~$1,200+ Keep questioning/reviewing/adjusting.
36 Fact: Voice over IP & Asterisk beat traditional telephony, when considering disaster recovery.
37 Asterisk Advantages (D.R. & other): Deliver / fail anywhere with quality internet access Agnostic device, provider Least-cost provider routes Eliminated contracts / commitments in some scenarios Agile change in minutes vs. hours or days 1:n wire pair to calls
38 Asterisk Advantages (D.R. & other): Deliver / fail anywhere with quality internet access Call clarity Agnostic device, provider Scalability up & down! Least-cost provider routes Eliminated contracts / commitments in some scenarios Self-service Allows gradual cutover Agile change in minutes vs. hours or days 1:n wire pair to calls
39 Asterisk Advantages (D.R. & other): Increased business intelligence that is affordable, makes sense: Real-time: CDR, MOS, ad tracking
40 Asterisk Advantages (D.R. & other): Increased business intelligence that is affordable, makes sense: Real-time: CDR, MOS, ad tracking Privacy Awareness pole vs. packet Availability, control of privacy Asterisk 1.8 > SRTP, TLS authentication
41 Asterisk Advantages (D.R. & other): Increased business intelligence that is affordable, makes sense: Real-time: CDR, MOS, ad tracking Privacy Awareness pole vs. packet Availability, control of privacy Asterisk 1.8 > SRTP, TLS authentication Dream it. Build it. Afford it.
42 Provider Failover & Redundancy Commodity internet basis or Service Level Agreement (SLA) SOHO / SMB appliance NETGEAR, Barracuda Vyatta on whitebox (Foxconn) $150 Squeeze / Gluster last Astricon Patton.com BODi rs
43 Analog and Digital Failover Solutions Hardware: Digium, Xorcom (analog or digital, USB)
44 Analog and Digital Failover Solutions Hardware: Digium, Xorcom (analog or digital, USB)
45 VM-based Failover Solutions Premise-based & Hosted Virtual Machines Xen, KVM, VMware
46 Provider Failover Solutions Failover if your environment is not available, at the provider level Failover at the provider-level, if they are experiencing issues: RespOrg / SMS800
47 Use the Tools Available Vitelity API Security Technical Implementation Guides (STIG) Asterisk 12! REST API Internet Society Deploy360 IPv6, DNSSEC, etc.
48 Before we wrap up any questions?
49 A few things to remember Security (least-privilege, fail2ban, VoIP best practices, etc.) Test, test, test Lean on the work already done: wiki.asterisk.org
50 Short Review: Disaster Recovery Design questions & considerations How Asterisk & VoIP beat traditional telecom / telephony Solutions More questions? Dennis Little ReliAvail SM I.T. Company IRC: KeyCruncher support@reliavail.com (877) MyBusinessTelephone.com
51 Resources wiki.asterisk.org iase.disa.mil Digium.com Patton.com EdgewaterNetworks.com APIhelp.vitelity.net Vyatta.org Linux-KVM.org DRBD.org Internet Society Deploy360 More questions? Dennis Little ReliAvail SM I.T. (.com) (877) MyBusinessTelephone.com
DISASTER RECOVERY: THE ASTERISK ADVANTAGE. Dennis Little
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