ANDROID AUTO TM TROUBLESHOOTING GUIDE CONNECTIONS DATA SIGNAL STRENGTH 1. NO/WEAK DATA SIGNALS

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1 1. NO/WEAK DATA SIGNALS DATA SIGNAL STRENGTH No/weak data signal may impact Android TM Auto performance such as: o Delay in receiving/sending text messages. o Verbal text read back may not function. o Music may not automatically restart after phone call termination. o Google TM search results may not be accurate (i.e. Phone book, Music, Address/POI look up). o Google Voice actions session may be delayed or may abruptly end. o Delayed POI/Destination search results feedback: Feedback may be "Not sure how to help with this" after address/poi search but will still provide a route. o Delayed Music search results feedback: Feedback may indicate unable to find music but the song will start playing OR "Getting your selection..." will display but music will start playing. o Delayed/blinking screen transitions. o Android Auto music info may not refresh after data signal is recovered. CONNECTIONS 2. ANDROID AUTO WILL NOT LAUNCH VEHICLE SETUP o Confirm the Android Auto Connectivity settings in the vehicle is set to ON (SETUP > Connectivity). 1 P age

2 PHONE SETUP NOTE: Recommend using the micro USB cable that came with the phone. o Confirm phone compatibility and OS version (Android 5.0 or higher). o NOTE: Phone compatibility information can be found on the Android Auto support website ( o Confirm Android Auto app is installed on the phone. If NO: Install Android Auto app on Google Play TM into the phone. The latest versions of Google Now TM, Google Maps TM and Google Play Music apps will automatically update during the Android Auto phone set up process. If it does not, manually update these apps on Google Play. NOTE: Car then phone setup should be completed in one sitting. If phone setup needs to be resumed, recommend to Force Stop the Android Auto app on the Phone then reopen app and accept Disclaimer notifications. Ensure the Location (mode) setting is set to High accuracy. 2 P age

3 If YES: Disconnect the phone from the vehicle USB port (if connected). Perform Android Auto application Force Stop on the phone. Then unlock the phone and run Android Auto app on the phone. Select 'Forget all cars' to reset information and uncheck the box for Only connect to known cars. Reconnect the phone then re-launch the Android Auto app on the phone. Accept all Disclaimer messages on the phone. Accept Disclaimer message on the vehicle screen and select either SKIP or SHOW ME HOW to go through the Android Auto tutorial. 3 P age

4 Set default to Always open Android Auto. If condition persists, disconnect the phone. Then un-install the Android Auto app on phone and reinstall it. 3. ANDROID AUTO ICON UNEXPECTEDLY DOES NOT APPEAR Check USB connection at the vehicle USB port and on the phone. Ensure that the connection is not loose. NOTE: Recommend using the micro USB cable that came with the phone. Confirm if Car Mode is enabled on the phone by swiping down on any screen to view notifications on the curtain. 4 P age

5 BLUETOOTH / PHONE 4. UNABLE TO PAIR PHONE OR MAKE BLUETOOTH CALL AFTER ANDROID AUTO CONNECTION Confirm Bluetooth feature is set to ON in the phone settings. Confirm that 5 phones are not already paired to the vehicle (SETUP > Phone > Bluetooth Connection). If so, select and delete an already paired phone then manually pair the desired phone to the vehicle Bluetooth system and reconnect the phone to the vehicle USB port. 5. CONTACTS UPDATE Recently added contacts may not be updated in the Android Auto phonebook immediately. The update may not occur for up to 10 minutes and will require the phone to be disconnected then reconnected approximately 10 minutes after adding the new contact. 6. INCOMING CALL AUTOMATICALLY ENTERS PRIVATE MODE AFTER PICK-UP Select Hands free mode on the phone in order to switch from Private to Hands free mode. Then press the Phone hard key and touch the Hands free' mode icon on the screen to switch to Hands free mode. 7. UNABLE TO CALL/END USING SOFT BUTTONS IN ANDROID AUTO PHONE SCREEN 5 P age

6 CONTROLS 8. SWITCHING AUDIO SOURCES BETWEEN RADIO/MEDIA AND ANDROID AUTO 2015 Model Year o Radio/Media: Press the Radio or Media hard key. o Android Auto: While on any screen, press and hold the Voice Recognition button on the steering wheel then provide a verbal input (i.e. Google Music Play, or Play <Song> / Play <Artist> ). o NOTE: If there is no Google Play Music subscription, the Song/Artist must be stored on the phone Model Year o In addition to the 2015 Model Year options, the steering wheel MODE button can be used to toggle through the audio sources. Radio CD Aux Android Auto Music My Music 6 P age

7 3 RD PARTY APPS 9. GOOGLE VOICE ACTIONS DOES NOT FUNCTION WITH 3 RD PARTY APPS Google Voice actions commands and hard buttons functions with Google Play Music. Google Voice actions commands and some hard buttons do not function with 3 rd party apps (i.e. SEEK UP/DOWN hard buttons do not advance to the next song when listening to iheartradio). 10. MUSIC MAY INTERMMITTENTLY NOT PLAY WHEN LISTENING TO 3 RD PARTY APPS (i.e. Spotify, iheartradio) Selecting another station then switching back to the desired station/song will resume the music. 11. BLACK SCREEN/MUTED SOUND WHEN USING 3rd PARTY MUSIC APPLICATIONS (i.e. iheartradio, Spotify, Stitcher, etc) Close/stop running all applications. Settings > Application > Application manager > All > 3 rd Party Music App (i.e. iheartradio, Spotify, Stitcher, etc) > Touch Force Stop Ensure latest version of the 3rd party app is installed on the phone. Power the phone OFF then back ON. GOOGLE VOICE ACTIONS (TALK TO GOOGLE) 12. VEHICLE VOICE RECOGNITION DOES NOT WORK WITH ANDROID AUTO This is normal. The on-board voice recognition is disabled when Android Auto is active. With Android Auto active, Google voice actions will take over as the voice recognition system. Finding a location, making phone calls, sending/reading texts will be through Google voice actions. 13. GOOGLE VOICE ACTIONS DOES NOT RESPOND OR MAY NOT RECOGNIZE THE VERBAL INPUT AS A COMMAND Confirm that there is a good date signal on the phone. Touch the Microphone icon on the upper right corner of the screen or press and hold the steering wheel Voice Recognition button to reinitiate another Google Voice actions session. 14. NO AUDIO SOUND AFTER A GOOGLE VOICE ACTIONS Confirm the phone and OEM audio volume level is not muted or set too low. 15. BLACK/WHITE SCREEN DISPLAYED AFTER A GOOGLE VOICE ACTIONS SESSION Initiate another Google Voice action and provide verbal input again. 7 P age

8 TEXT MESSAGING 16. UNABLE TO READ TEXT MESSAGES PREVIOUSLY VIEWED PRIOR TO ANDROID AUTO CONNECTION This is a Google spec and is normal. 17. MESSAGE READ BACK ALTERATIONS Android Auto text message read back may be altered by the phone carrier when the text message is too long. o Verizon: Text messages are not altered. Messages read back will match actual text message sent. o AT&T: Text messages are mildly altered. Read back truncation occurs when texts are too long. Carrier varies when/where the text is chopped using Android Auto read back. o Sprint: Text messages are read back heavily altered. Messages longer than 66 characters including spaces are truncated into 2 texts. Word chop occurs immediately after character limit is encroached. o T-Mobile: Text message read back is mildly altered. Read back truncation occurs when texts are too long. Carrier varies when/where the text is chopped using Android Auto read back. MUSIC 18. UNABLE TO ADJUST AUDIO VOLUME Disconnect then reconnect phone. If condition persists, use a pen to press the RESET button located next to the TUNE knob. 19. GOOGLE PLAY SERVICE ERROR MESSAGE "Unfortunately, Google Play services has stopped." Close/stop running the application then go back into Google Play Music to restart the app. Settings > Application > Application manager > All > Google Play Music > Touch Force Stop 20. NO GOOGLE PLAY MUSIC AUDIO Confirm the phone and OEM audio volume level is not muted or set too low. Switch to another audio mode. Then switch back to Google Play Music. Power the phone OFF then back ON. NAVIGATION 21. NAVIGATION GUIDANCE MAY BE LOST/CANCELED Low or no phone data signal may lost or canceled 8 P age

9 22. ANDROID AUTO NAVIGATION GUIDANCE SOUND Sound (Music and Guidance) mixing may occur. If this occurs, disconnect then reconnect the phone. Voice guidance may fluctuate. If this occurs, check and confirm that the audio Speed Dependent Volume setting is turned OFF (Settings > Sound > Speed Dependent Volume). 23. NO/INTERMITTENT VEOICE GUIDANCE WHEN USING GOOGLE MAPS Press any audio button (i.e. Radio or Media) to regain audio sound. MISC 24. SLOW VOICE FEEDBACK Recommend checking with phone's manufacturer for specific volume settings. If phone is equipped with the Text-To-Speech option, adjust the speech rate to the center. 9 P age