FACILITIES MANAGEMENT INDIA. Accelerating success.

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1 FACILITIES MANAGEMENT INDIA Accelerating success.

2 Facilities Management India ABOUT COLLIERS, an International since 995. With a combined strength of over 3,500 + professionals worldwide, we have successfully delivered the concept of Single Point Accountability for all our Clients. Facilities Management (FM) has been the last service added to the Colliers real estate business and since 2005 has grown from a single city operation to have presence across all major cities of India. Today Colliers India s professionals provide the highest quality management Satisfying both owners and tenants is the primary goal of Colliers India s Facilities Management services. A carefully planned methodology and group of systems focused on success serve as the foundation for building results. With Colliers India as a partner in facilities management, clients know that its property is being managed by the most competent, experienced professionals in India. 482 OFFICES IN 62 COUNTRIES USA Canada Latin America EMEA Over US$ 2 billion Revenue.2 billion sq ft Property Under Management 3,500 + Professionals Colliers FM in India be it commercial, residential or malls. Whether the Clients have a large, geographically dispersed portfolio or a single corporate campus, Colliers India can provide the customized services that allow clients to achieve their goals and focus on core business activities. 5 Cities 69 Clients 5 Properties managed Million square feet managed 6.6 Direct employees 265 ate the Technology IT Interface Standardized Service across Pan India Property Management Service Improvement Facilities Management Cost Reduction & Optimization FM Consultancy SLA Driven Service Delivery Consultancy

3 Facilities Management (FM) CRITICAL SERVICES SUPPORT SERVICES Colliers FM offers a proven and cost effective solution to your on-site facilities operations and maintenance requirements. Through combination of our expertise, our empanelled service partner s resources, and industry proven procedures, we develop and implement a customized Critical Services Program to meet the unique requirements of your property. Our proven ability to reduce operating expenses and improve the operational reliability of the technical systems for our clients has been the cornerstone of our long-term relationships. Colliers provide a detailed management reporting system highlighting the operating parameters, and the performance measurements as applicable to the criticality of Client s operation. Critical Services covers: As an extension to critical and essential service requirement of any facilities, Colliers offers a highly focused degree of expertise and support to various administrative roles of the organization. A meticulously planned support services program providing the users with a personalized attention, supplements the business operations of our Clients further enhancing the overall experience. Support services covers: Front Office Mail Room Guest House General Administration Concierge Transformer DG Set UPS HVAC / PAC Lifts / Escalators WTP / STP Carpentry ESSENTIAL SERVICES Essential services encompass issues of employee well-being, as well as the well-being of customers and other facility users. A meticulously drawn out maintenance program would be put in place to ensure your office / property is being professionally maintained at all times providing for a safe and an aesthetically pleasing environment for both its occupiers and visitors. Colliers provides a pragmatic solution to Clients essential services requirement ensuring a productive work environment, allowing you to focus on your core business. Essential Services covers: Security Housekeeping & Cleaning Carpet Maintenance Pantry Pantry Landscape Façade 2

4 PROPERTY MANAGEMENT (PM) Each property is unique when compared with any other investments. Proactive strategic planning and effective management of your property can be critical to enhancing your immediate and long term returns. For instance, with a little help in property management, developers are now able to adopt best practices and compete with global players. Occupiers on the other hand are better able to refocus corporate resources on core business while running on-ground operations 2 smoothly property management caters to 3 specific groups: COMMERCIAL It is every commercial property owners desire to optimize their maintenance costs on an ongoing basis without compromising on the asset value while also ensuring the occupants enjoy and make the most of the amenities provided to them. A carefully planned methodology and group of systems focused on success serve as the foundation for building results. With Colliers India as a partner in property management, clients know that its property is being managed by the most competent and experienced professionals in India. Commercial property management services covers: Common Area Maintenance (CAM) Occupancy Guideline Utilities Management Finance Administration MALL Consumers today are spoilt for choice. Having burgeoning options for the ideal recreation experience, retailers and customers therefore are attracted to only malls that give a great experience in terms of better ambience, trained staff and quality locations. Professional mall management will hence be a critical factor in driving the success of any mall. Having good insights to the challenges faced in the mall operations, Colliers has developed a well documented and coordinated program integrating the various service aspects with different stake holders. Mall management services covers: Common Area Maintenance (CAM) Parking Management Utilities Management Finance Administration RESIDENTIAL For all professionals, residential property is one key investment. And in today s competitive working environment, striking a work and family life balance is of primary importance. It is also every owners wish to provide a safe & secure environment to their family, while also looking for the availability of best amenities in their invested properties. To ensure all residents have great living experience in their chosen property, Colliers PM team meticulously reviews and prepares the work flow schedule for all activities within the premise, providing the residents with a serene environment. Residential property management services covers: Common Area Maintenance (CAM) Owners Hand Book Club House Management Swimming Pool Maintenance 3

5 SOFTWARE INTERFACE To integrate and enhance our service delivery for all of the offered services, and to enable for a central repository & corresponding archiving of the stored information, Colliers advocates the usage of technology in its business. Having exposure to multiple diverse business and gaining from those experiences, Colliers has developed its own platforms and also 2 embraces further usage of external platforms, integrating both and offering a very customised solution to its Clients. Few software platforms used in FM / PM Business: KNOWLEDGE SHARING DESCRIPTION REMS Regional Platform Developed to share the best practices and best materials the division has created throughout the region. eresource eresource gives access to Colliers people, policies, processes, documents, marketing tools, and Company information across the Globe. Colliers University Online training portal which enables us to learn & teach collaboratively. This unique learning platform is our competitive advantage and distinguishes us in the market. DATABASE DESCRIPTION Ezconnect Ezconnect tracks all the interaction with Client from business development stage to winning the Business. All Client Invoices, Vendor Payments are tracked on this tool Help desk Colliers through its strategic service partner has the capability of providing helpdesk and asset maintenance services. Simultaneously Colliers is developing further. Colliers Gateway Large files could be easily sent to anyone through Colliers Gateway, which simply provides you with a simple link, which allows you to down load the large file very easily. PERFORMANCE REVIEW Our Plan Client Survey Dashboard DESCRIPTION Our Plan is a Performance Management System tool, that tracks the individuals performance & development plan for the year, starting from setting objectives to results achieved by year end. The Net Promoter Score (NPS) measures how Clients rate our performance and how many actively are promoting Colliers services to other Clients or their friends. 3 4

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7 Rajesh Shetty National Director I Facilities Management Prestige Garnet, Level 2, Unit No.20/202, 36, Ulsoor Road, Bangalore Tel: Fax: rajesh.shetty@colliers.com Vaibhav Kumar Director I Facilities Management Indiabulls Finance Centre, 70-A, 7th Floor, Tower-3, Elphinstone Mills, Senapati Bapat Marg (W) Mumbai Tel: Fax: vaibhav.kumar@colliers.com OFFICES Bangalore Prestige Garnet, Level 2, Unit No.20/202, 36, Ulsoor Road, Bangalore Tel: Fax: CONTACTS Kuttappa. PK Director I Facilities Management kuttappa.pk@colliers.com Chennai Heavitree Complex, Unit C, st Floor, 23, Spurtank Raod, Chetpet, Chennai Tel: Fax: C J John Senior Manager I Facilities Management joseph.john@colliers.com New Delhi Statesman House, 4th Floor, Barakhamba Road, Connaught Place, New Delhi Tel: Fax: Jaswant Singh jaswant.singh@colliers.com Gurgaon TechnoPolis, First Floor, DLF Golf Course Main Road, Sector-54, Gurgaon Tel: Fax: G S Tyagi gs.tyagi@colliers.com Kolkata Plot G -, Block EP & GP, Salt Lake Sector V, Kolkata Tel: Fax Soumya Mukherjee soumya.mukherjee@colliers.com Mumbai Indiabulls Finance Centre, 70-A, 7th Floor, Tower-3, Elphinstone Mills, Senapati Bapat Marg (W) Mumbai Tel: Fax: Niranjan Kadle niranjan.kadle@colliers.com Pune Hotel Le Meridian, 0, R.B.M. Road, Pune Tel: Fax: Accelerating success. 6