About Call Catch. The Vision

Size: px
Start display at page:

Download "About Call Catch. The Vision"

Transcription

1

2 About Call Catch Call Catch is a leading provider of integrated call recording, call accounting and workforce optimization solutions for enterprises, trading floors, government agencies, and first responders. Through an award-winning suite of call recording and call center analytics solutions, we empower organizations to proactively improve the customer experience, increase workforce performance, ensure compliance and align tactical and strategic objectives across the enterprise. With the power to be proactive, organizations are equipped to actively identify and maximize opportunities and minimize risk. Call Catch INTERACT Media Player Our call recording and call center analytics solutions are designed with reliability, adaptability, and scalability in mind to accommodate changing technologies, customer needs and legislation. For more than a decade, our applications have been providing proven call recording and call center workforce optimization technology and superior service. Call Catch INTERACT Search The Vision Not so long ago, voice recording was required primarily by public safety organizations for compliance with governmental regulations and liability purposes. However, over recent years it has been adopted by the finance, contact center, and other commercial industries. Furthermore, voice recording is now being used for much more than simple compliance or even quality assurance purposes. Organizations now recognize the potential goldmine of data that lies buried in their recorded voice interactions. Every part of an organization can utilize Call Catch solutions to quickly and easily locate, access, and leverage relevant data from Compliance and Liability Management, Human Resources, and Marketing, to Quality Assurance, Customer Service, Satellite Offices and even individual remote users. In today s fast-paced business environment, it is imperative that organizations not only provide the highest level of customer service, but also maintain a high level of security and peace of mind. So, whether you are legally required to record your communications, choose to record for quality assurance purposes, need to enhance your business intelligence or want to boost your competitive advantage through state-of-the art information technology, Call Catch has a solution. We offer the highest level of security along with exceptional capabilities to enhance your everyday business practices, maximize your organization s productivity and boost performance.

3 Key Facts Call Catch applications provide leading interactions recording, quality management and workforce optimization solutions for businesses and government organizations worldwide. Our applications reputation and strategic vision for providing outstanding multimedia recording, quality management and workforce optimization technology and customer service is reflected in our tremendous growth. Evaluate High-value Calls with Targeted Evaluation Forms Our Technology Established since First call recording solution developed on Microsoft Windows platform. Blue chip customer base includes leading companies - 10 of the Fortune Top 50 companies - in the most competitive industry sectors, including financial services, outsourcing services, public safety, healthcare and energy Interactions recording and workforce optimization solutions deployed in more than 1,300 organizations across 120 countries Recognized by customers and industry experts in interactions recording and quality management Winner of numerous industry awards for innovation and technology excellence Strategic partnerships with leading telecommunications vendors, software developers and system integrators including Avaya, Aspect, Cisco, Genesys, Microsoft, Mitel, NEC, Nortel, Siemens, Utopy, Ericsson, 3COM, Panasonic, Aastra, Fujitsu, Alcatel, Samsung, Shoretel and Toshiba. Call Catch is not only the most powerful, resilient and reliable product suite available on the market, it also delivers the lowest cost of ownership available when compared with other competitive solutions

4 Call Catch Clients Don t take our word for it Corporate & Enterprise Banking & Finance Emergency Services & Government Some of the world s largest and most customer-centric organizations rely on Call Catch s solutions every day. The technology behind Call Catch s applications have been deployed for interactions recording and workforce optimization solutions in organizations across 120 countries. At Call Catch, we understand that in today s fast-paced business environment, it is imperative that organizations not only provide the highest level of customer service, but also maintain a high level of security and peace of mind. So, whether you are legally required to record your communications, choose to record for quality assurance purposes, need to enhance your business intelligence or want to boost your competitive advantage through state-of-the art information technology, Call Catch has a solution. We offer the highest level of security along with exceptional capabilities to enhance your everyday business practices. Catch. Store. Recall The Call Catch suite of products is comprised of inherently flexible software-based architecture with non proprietary file structures for easy exchange of information. This philosophy is the driving force behind our unwavering commitment to provide the most efficient solution that will grow as your company and business does. Our open architecture solutions allow you to easily upgrade or modify your system as your business needs evolve. Unlike many proprietary systems on the market today, our solutions don t limit your options for integration with outside vendor hardware and software. Our technology is capable of adopting or leveraging standard software and hardware products in order to build the optimal solution for you. Your solution is only limited by the availability of new technologies on the market. Technology Integration Call Catch applications interface and integrate with over fifty best of breed telephony platform providers. This gives you maximum connectivity options and the highest level of expertise across every product or technology. Simply, it adds up to voice recording at its best.

5 Call Catch COMPLY Call Catch COMPLY brings simplicity to recording, with a flexible solution that is easy to specify, install and manage. Call Catch COMPLY focuses on voice and data capture, that covers everything from storage to event logging, to retrieval, playback and analysis. Call Catch COMPLY incorporates smart, reliable and cost-effective technologies that businesses need, including web-based interfaces that give worldwide access to replay, configuration and maintenance. Key Product Facts Tested and trusted recording solution Unique recording engine - secure, encrypted and authenticated recordings Converged solution - one server to meet all recording requirements Browser based - simple, easy to use and roll out VoIP Simplicity - automatic detection and tracking of recordable devices Embedded solutions - audio and data stored together within the recorded files, offering simple architecture, ease of use and total availability of calls against all data items Referential Integrity - stores all data about a call along with the call, meaning changes to configuration tomorrow will not effect calls or changes to their call details made today Single server solution - all recording, archive and replay functionality for a total converged solution from a single software application on one server With well over 20 years of testing and a capable development team with a strong reputation for innovation behind its products, it is little wonder that Call Catch COMPLY products are used in over 120 countries. MURAL Event Reconstruction Call Catch COMPLY also offers a multiple channel replay application providing users with the ability to select and sort through results to locate the correct communications from multiple devices and sources, to correlate a single event reconstruction. The application offers multiple file output formats and functionality to make the process fast and efficient. Call Catch built relationships with all departments involved on the project, from our users to our telecoms and IT team, who were more than happy with the technical feasibility of the solution

6 Call Catch INTERACT Make Better Decisions Faster. Harmonize Quality, Efficiency, and Productivity Improvements for Exceptional Results. Call Catch INTERACT equips you with real-time knowledge and tools to drive continuous, proactive improvements across multiple operational dimensions in order to maximize the value of contact center customer interactions. Call Catch INTERACT is a rich, business-centric set of call center management software tools that will make a significant impact on your bottom line by mitigating risk, streamlining and enhancing quality management and optimizing performance. Key Product Facts Highly rated and endorsed by analysts for value enhancement Acclaimed history of providing exceptional, award-winning solutions and service Fast time to value Low total cost of ownership (TCO) Contains features for organizations and departments of all sizes Secure solution Outstanding value for money with award-winning capabilities Outstanding, personalized service and support Call Catch INTERACT enables organizations to proactively improve the customer experience, change agent attitudes and behaviors to achieve performance goals and identify and share valuable business intelligence throughout the enterprise. Call Catch INTERACT Evaluation To-Do List Call Catch INTERACT Heat Map of High Value Calls Call Catch INTERACT Successfully increases profitability, minimizes risk and improves customer loyalty Creates a sustainable competitive advantage Improves overall customer satisfaction and retention Significantly reduces call handle times, wasteful business operations and supervisor to agent ratios Improves operational effectiveness, accountability at all levels, first call resolution, sales conversion and dollars collected Call Catch is a well architected, designed, and easy to use solution that can help managers optimize the performance of their contact centers. Automated interaction assembly to visualize total customer experience as it occurred over time Automated coaching based on business rules to pinpoint interactions that must be followed-up on for coaching purposes

7 Call Catch ACCOUNTING Call Catch Accounting offers a solution which intelligently provides pricing, provisioning, billing and presentation of telecommunications usage for management and revenue recovery. Allow your business to gain the upper hand with qualified corporate modules designed with over 15 years of market experience in telecommunications. Key Product Facts Fully Web based/multi-user interface Central management of multiple sites Highly scalable Supports the majority of phone systems (VoIP and TDM) Scheduled reports to Reports available to browser, PDF, Word, Excel and Crystal Editable tariff and mark-up rates PABX trunk utilisation Report on site, department, employee, extension, account code and trunk Historic reporting In today s challenging global economic environment, successful organizations are continuously looking for ways to improve operations. It is imperative to modify business processes in order to stay ahead of the market and meet operational and regulatory goals. Call Catch ACCOUNTING is designed to target the following areas: Business process flow, automation and reporting Information and document retention and management Telecommunications reporting and management Telecommunications recording, analysis and compliance Customer self service and contact center solutions Specialist voice and fax processing solutions Workforce evaluation metrics for training and optimization Call Catch has added great value to our organization! It helps us gauge internal quality in a more meaningful and objective way.

8 For more information and details please contact Call Catch on one of the below or Corporate Headquarters United States of America 42nd Floor 155 North Wacker Drive Chicago IL Australia Level Market Street Sydney, NSW 2000 Australia New Zealand Level 27 PWC Tower 188 Quay Street Auckland 1010 New Zealand Singapore Penthouse Level & Level 42 Suntec Tower Three 8 Temasek Boulevard Singapore Singapore Hong Kong Level 19 Two International Finance Centre 8 Finance Street Central Hong Kong, China India Level 7 and 8 Vibgyor Towers G Block C62 Bandra Kurla Complex Mumbai India Tel: SW: Fax: Tel: CATCH SW: Fax: Tel: CATCH SW: Fax: SW: Fax: SW: Fax: SW: Fax: Call Catch Pty Ltd. All rights reserved Call Catch, the Call Catch logo s are trademarks or registered trademarks of Call Catch Pty Ltd, in the USA and other countries. Information subject to change without notice.

Voice Recording Solutions

Voice Recording Solutions Simpler, Smarter Voice Recording For organizations requiring secure, accurate and clear records of their communications, whether it is for mission critical evidence, comply with legal or company legislation,

More information

Alcatel-Lucent OmniGenesys Contact Center Transforming your business with a new generation of customer service

Alcatel-Lucent OmniGenesys Contact Center Transforming your business with a new generation of customer service Alcatel-Lucent OmniGenesys Contact Center Transforming your business with a new generation of customer service Software and hardware are only valuable because they work as a system * *Carl Shapiro, Harvard

More information

Voice Recording Solutions

Voice Recording Solutions Simpler, Smarter Voice Recording For organisations requiring secure, accurate and clear records of their communications, whether it is for mission critical evidence, comply with legal or company legislation,

More information

A Complete Contact Center Suite. Open Architecture

A Complete Contact Center Suite. Open Architecture A Complete Contact Center Suite etalk Qfiniti Enterprise (EQE) is a scaleable and modular suite of integrated call center applications that includes core technologies like compliance / liability recording

More information

RETAIL COMMUNICATIONS

RETAIL COMMUNICATIONS RETAIL SOLUTIONS RETAIL solutions RETAIL COMMUNICATIONS THE CHALLENGES Your employees are busy serving in-store customers, the phones are ringing unanswered; will missed calls result in missed sales opportunities?

More information

Delivering the right contact center solution for your business

Delivering the right contact center solution for your business Delivering the right contact center solution for your business G ENESYS AN ALCATEL LUCENT COMPANY ACCESS GROUP About Access Access Group is a name that is synonymous with great service offerings. Be it

More information

Customer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs

Customer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs Customer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs Highlights Integrated contact centre solutions that help identify, acquire, develop and retain high

More information

The Smart Solution for Government. Voice and data recording for organisations that provide public services

The Smart Solution for Government. Voice and data recording for organisations that provide public services The Smart Solution for Government Voice and data recording for organisations that provide public services Introducing flexible and affordable recording from Red Box As demand for government accountability

More information

Cisco Unified Workforce Optimization for Cisco Unified Contact Center Express

Cisco Unified Workforce Optimization for Cisco Unified Contact Center Express Cisco Unified Workforce Optimization for Cisco Unified Contact Center Express Cisco Unified Communications is a comprehensive IP communications system of voice, video, data, and mobility products and applications.

More information

Crystal Innovation Solution 16 Moshe Shapira St., Rishon Le-Zion, 75704, Israel www.crystalrs.com. Crystal Gears

Crystal Innovation Solution 16 Moshe Shapira St., Rishon Le-Zion, 75704, Israel www.crystalrs.com. Crystal Gears Crystal Gears Why Crystal Gears - product Overview To ensure compliance with increased strict regulations, customer service quality, employee productivity, sales Verification and business intelligence,

More information

COMPARING THE TOTAL COST OF OWNERSHIP OF TDM AND SIP CONTACT CENTERS

COMPARING THE TOTAL COST OF OWNERSHIP OF TDM AND SIP CONTACT CENTERS COMPARING THE TOTAL COST OF OWNERSHIP OF TDM AND SIP CONTACT CENTERS TABLE OF CONTENTS Are You Paying Too Much Running Your Contact Center?...1 Market Trend: IP Migration Reduces Contact Center Overhead

More information

MERCOM. Your Advanced Suite of Call Center Tools

MERCOM. Your Advanced Suite of Call Center Tools MERCOM Your Advanced Suite of Call Center Tools Audiolog is a great addition it helps us reduce costs because we get more work done with fewer people. In fact, it was a key factor in ensuring my department

More information

PRODUCT GUIDE Version 1.2 HELPDESK EXPRESS 1.0

PRODUCT GUIDE Version 1.2 HELPDESK EXPRESS 1.0 Version 1.2 HELPDESK EXPRESS 1.0 Revision 1 - March 2005 PRODUCT GUIDE HELPDESK EXPRESS 1.0 Version 1.2 Revision 1 - February 2005 ProTel Communications Ltd. follows a policy of continuous development

More information

The Right Way to Do Contact Center Reporting

The Right Way to Do Contact Center Reporting The Right Way to Do Contact Center Reporting 2012 Sponsored By: - i - DMG Consulting LLC Table of Contents Introduction... 1 Contact Center Reporting Requirements... 2 Top Contact Center Key Performance

More information

NEC Contact Centres (Genesys)

NEC Contact Centres (Genesys) Customisable and scalable solutions with enhanced functionality NEC Contact Centres (Genesys) On-premise or Cloud Solutions NEC Australia nec.com.au NEC supports more than 10,000 Genesys-based agent seats

More information

Contact Center TotalCare Enhanced Services

Contact Center TotalCare Enhanced Services ASSESS. PLAN. OPTIMIZE. Contact Center TotalCare Enhanced Services The Exceptional Customer Experience Customers have more options than ever and retaining or losing valued business is often a click away.

More information

BATTLEFIELD OPEN SOURCE PBX AND PROPRIETARY PBX

BATTLEFIELD OPEN SOURCE PBX AND PROPRIETARY PBX Eastern Management Group BATTLEFIELD OPEN SOURCE PBX AND PROPRIETARY PBX OPEN SOURCE COMPETITORS WHO IS LOSING TO OPEN SOURCE PBX? A NEW PERSPECTIVE ON OPEN SOURCE PBX Open Source is 18 percent of all

More information

MITEL BUSINESS COMMUNICATIONS SOLUTIONS

MITEL BUSINESS COMMUNICATIONS SOLUTIONS BROCHURE MITEL BUSINESS COMMUNICATIONS SOLUTIONS BUSINESS COMMUNICATIONS YOUR WAY, WITH COMPREHENSIVE AND FLEXIBLE SOLUTIONS ON PREMISE OR IN THE CLOUD Whether it s retaining productive employees, providing

More information

NICE Systems and Avaya provide businesses with Insight from Interactions

NICE Systems and Avaya provide businesses with Insight from Interactions IP Telephony Contact Centers Mobility Services OVERVIEW NICE Systems and Avaya provide businesses with Insight from Interactions Supports Avaya Communication Manager Application Enablement Services (AES)

More information

Crystal Gears. The Next Generation Personal Desktop Call Recording Solution. Why Crystal Gears

Crystal Gears. The Next Generation Personal Desktop Call Recording Solution. Why Crystal Gears The Next Generation Personal Desktop Call Recording Solution Crystal Gears Crystal Gears (CG as short) is a new next generation desktop digital recording system like no other before. By widely compatible

More information

ExtendTime. Introduction. VoIP: The Future of Voice Networks and Applications

ExtendTime. Introduction. VoIP: The Future of Voice Networks and Applications A completely automated IP Telephony time and attendance solution that immediately realizes an organizational return on investment. Introduction Companies that are considering purchasing IP Telephony systems,

More information

Six Myths of Switching

Six Myths of Switching WHITE PAPER Six Myths of Switching Business Phone Systems Here are six myths preventing businesses from switching phone systems and the realities of moving to a brilliantly simple ShoreTel business phone

More information

Understanding the Benefits of Unified Communications

Understanding the Benefits of Unified Communications Understanding the Benefits of Unified Communications Overview Increasing operating efficiencies is more important than ever in today s business. Competitive pressures force organizations to improve processes

More information

IP contact center Executive brief July 2007. Innovation with Internet Protocol contact centers: how IP communications empower business.

IP contact center Executive brief July 2007. Innovation with Internet Protocol contact centers: how IP communications empower business. IP contact center Executive brief July 2007 Innovation with Internet Protocol contact centers: how IP communications empower business. Page 2 Contents 2 Introduction 3 Traditional call center blues 4 Imagine

More information

Contact Center Solutions

Contact Center Solutions OVERVIEW MITEL Contact Center Solutions Strengthen Customer Relationships While Protecting the Bottom Line Your contact center is the primary interface to your organization, for your most valuable asset

More information

COMPARING THE TOTAL COST OF OWNERSHIP OF TDM AND SIP CONTACT CENTRES

COMPARING THE TOTAL COST OF OWNERSHIP OF TDM AND SIP CONTACT CENTRES COMPARING THE TOTAL COST OF OWNERSHIP OF TDM AND SIP CONTACT CENTRES TABLE OF CONTENTS Are You Paying Too Much Running Your Contact Centre?...1 Market Trend: IP Migration Reduces Contact Centre Overhead

More information

Cisco Integrated Video Surveillance Solution: Expand the Capabilities and Value of Physical Security Investments

Cisco Integrated Video Surveillance Solution: Expand the Capabilities and Value of Physical Security Investments Cisco Integrated Video Surveillance Solution: Expand the Capabilities and Value of Physical Security Investments What You Will Learn In many enterprises, physical security departments are making a notable

More information

Recording & Evaluation mobile and fixed platforms for every business. Screen Recording. Integrated Management Platform. Workforce Optimization

Recording & Evaluation mobile and fixed platforms for every business. Screen Recording. Integrated Management Platform. Workforce Optimization Recording & Evaluation mobile and fixed platforms for every business Screen Recording Integrated Management Platform Workforce Optimization Quality Monitoring This page intentionally left blank MedTel

More information

IP Contact Center: Realize the Full Business Potential of IP Contact Centers

IP Contact Center: Realize the Full Business Potential of IP Contact Centers IP Contact Center: Realize the Full Business Potential of IP Contact Centers WHITEPAPER The joint solution from Cisco and IBM provides people, processes, and technology needed to maximize the return on

More information

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities Enabling organisations to focus on core revenue generating activities Your business needs reliable, flexible and secure communication tools to enable better connectivity and collaboration with your employees,

More information

Cisco Unified Workforce Optimization 1.0 for Unified Contact Center Express

Cisco Unified Workforce Optimization 1.0 for Unified Contact Center Express Cisco Unified Workforce Optimization 1.0 for Unified Contact Center Express Cisco Unified Communications is a comprehensive IP communications system of voice, video, data, and mobility products and applications.

More information

OVERVIEW OPTUS CONTACT CENTRE AS A SERVICE (CCaaS) CUSTOMER SERVICE, DELIVERED. With Optus Contact Centre As a Service (CCaaS)

OVERVIEW OPTUS CONTACT CENTRE AS A SERVICE (CCaaS) CUSTOMER SERVICE, DELIVERED. With Optus Contact Centre As a Service (CCaaS) OVERVIEW OPTUS CONTACT CENTRE AS A SERVICE (CCaaS) CUSTOMER SERVICE, DELIVERED With Optus Contact Centre As a Service (CCaaS) CONTENTS ARE YOU READY FOR YOUR CUSTOMERS? 02 THERE S A BETTER WAY 02 HOW CCaaS

More information

Overview & Highlights- Maximizer CRM Live

Overview & Highlights- Maximizer CRM Live Overview & Highlights- Maximizer CRM Live In today s world, businesses need a tool that helps flourish client relationships. Maximizer CRM Live is that tool for our firm. Maximizer CRM Live saves money,

More information

Voice and data recording Red Box makes it easier than you imagine

Voice and data recording Red Box makes it easier than you imagine Voice and data recording Red Box makes it easier than you imagine SIMPLER SMARTER VOICE If you re reading this, there s a good chance your organization has to record phone calls, radio conversations or

More information

Solve Your Toughest Challenges with Data Mining

Solve Your Toughest Challenges with Data Mining IBM Software Business Analytics IBM SPSS Modeler Solve Your Toughest Challenges with Data Mining Use predictive intelligence to make good decisions faster Solve Your Toughest Challenges with Data Mining

More information

Cisco Smart Business Communications System: A New Way for Small Business to Communicate

Cisco Smart Business Communications System: A New Way for Small Business to Communicate Cisco Smart Business Communications System: A New Way for Small Business to Communicate Cisco Smart Business Communications System (SBCS) is a complete system of voice, data, video, and wireless networking

More information

MITEL Real World. Hospitality Solutions

MITEL Real World. Hospitality Solutions MITEL Real World Hospitality Solutions Mitel Hospitality Solutions We can be very accommodating A proven leader in hospitality-specific communications worldwide, Mitel understands that providing today

More information

REMAN. Microsoft Dynamics NAV for Reman from Level Seven

REMAN. Microsoft Dynamics NAV for Reman from Level Seven REMAN Microsoft Dynamics NAV for Reman from Level Seven EAT. SLEEP. REMAN. It s what we do. MICROSOFT DYNAMICS NAV FOR REMAN ERP software specifically designed for remanufacturing businesses. Off-the-shelf

More information

KnoahSoft Harmony TM Suite. Because Not All Agents are Created Equal

KnoahSoft Harmony TM Suite. Because Not All Agents are Created Equal KnoahSoft Harmony TM Suite Because Not All Agents are Created Equal Performance management is not just software; it is a mindset that permeates the entire solution. When performance management tools are

More information

UNIVERGE SV8000 Series. Fulfilling the promise of UNIVERGE 360

UNIVERGE SV8000 Series. Fulfilling the promise of UNIVERGE 360 UNIVERGE SV8000 Series Fulfilling the promise of UNIVERGE 360 It s all about change And preparing for it Our working environment is rapidly changing, with organizations of all types continually looking

More information

solution brief NEC Remote Managed Services Prevent Costly Communications Downtime with Proactive Network Monitoring and Management from NEC

solution brief NEC Remote Managed Services Prevent Costly Communications Downtime with Proactive Network Monitoring and Management from NEC NEC Remote Managed Services Prevent Costly Communications Downtime with Proactive Network Monitoring and Management from NEC NEC Remote Managed Services: Removing the Complexities of Communications Network

More information

Mitel MiContact Center Enterprise & Business

Mitel MiContact Center Enterprise & Business Mitel MiContact Center Enterprise & Business For The MiVoice Business Platform Strengthen customer relationships while protecting the bottom line Your contact center is the primary interface to your organization,

More information

The Cisco Mobility Express Solution

The Cisco Mobility Express Solution The Cisco Mobility Express Solution A business-grade, affordable mobility solution for small and medium-sized businesses with up to 250 employees. Executive Summary This document presents the Cisco Mobility

More information

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM IBM Global Business Services Microsoft Dynamics CRM solutions from IBM Power your productivity 2 Microsoft Dynamics CRM solutions from IBM Highlights Win more deals by spending more time on selling and

More information

Product Brochure. Enigma Contact Center. Impressive Customer Experience Thru Unifying Communication

Product Brochure. Enigma Contact Center. Impressive Customer Experience Thru Unifying Communication Enigma Contact Center Impressive Customer Experience Thru Unifying Communication IP Multi-Channel Contact Center In order to be successful in today s competitive customer care industry, you need to have

More information

Workforce Optimization, Workflow Automation & Workforce Management

Workforce Optimization, Workflow Automation & Workforce Management Highly Affordable and Unified Solutions in Workforce Optimization, Workflow Automation & Workforce Management for both Front Office Call Centers & Back Office Functions Delivered as On-Premise Software,

More information

Contact Center Solutions

Contact Center Solutions OVERVIEW MITEL Contact Center Solutions Strengthen Customer Relationships While Protecting the Bottom Line Your contact center is the primary interface to your organization for your most valuable asset

More information

Avaya IP Office Platform

Avaya IP Office Platform Avaya IP Office Platform A perfect fit for your small business needs The Avaya IP Office Platform is a highly modular telephone system designed specifically for small businesses. The award-winning IP Office

More information

SERVICES DATA SHEET CLOUD

SERVICES DATA SHEET CLOUD SERVICES DATA SHEET CLOUD Ease internal infrastructure and resource demands while increasing market agility with your own private and secure OneShield-hosted cloud-based core services platform. Long before

More information

Untangle communication complexity with ShoreTel s brilliantly simple solution

Untangle communication complexity with ShoreTel s brilliantly simple solution Untangle communication complexity with s brilliantly simple solution 2 UNTANGLING COMPLEXITY Untangle complexity Change is a constant today. The Internet has transformed business into an always-on world

More information

MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE KEY BENEFITS

MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE KEY BENEFITS BROCHURE MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE Delivering effective collaboration amongst employees, partners and customers is a critical driver to the

More information

GE Healthcare. Proven revenue cycle management supporting profitability in an era of healthcare reform.

GE Healthcare. Proven revenue cycle management supporting profitability in an era of healthcare reform. GE Healthcare Proven revenue cycle management supporting profitability in an era of healthcare reform. Enterprise-ready Profitability, efficiency, and enhanced quality of care A proven, next-generation

More information

Avaya Aura Experience Portal

Avaya Aura Experience Portal Avaya Aura Experience Portal Avaya Aura Experience Portal delivers a new model for customer experience orchestration that helps you improve customer loyalty, reduce costs, and drive growth. Avaya Can Help

More information

Accenture Human Capital Management Solutions. Transforming people and process to achieve high performance

Accenture Human Capital Management Solutions. Transforming people and process to achieve high performance Accenture Human Capital Management Solutions Transforming people and process to achieve high performance The sophistication of our products and services requires the expertise of a special and talented

More information

Avaya Strategic Communications. Consulting. A Strong Foundation for Superior Business Results. Table of Contents. Taking Business Vision to Reality

Avaya Strategic Communications. Consulting. A Strong Foundation for Superior Business Results. Table of Contents. Taking Business Vision to Reality Avaya Strategic Communications Consulting Table of Contents Taking Business Vision to Reality... 1 Section 1: The Technology Contribution Challenge..... 1 Section 2: A Systematic Approach for Ensuring

More information

CONTACT CENTER PERFORMANCE ASSURED

CONTACT CENTER PERFORMANCE ASSURED CONTACT CENTER PERFORMANCE ASSURED DELIVER CUSTOMER EXPERIENCE WITHOUT COMPROMISE envisioninc.com HISTORY OF INNOVATION It s terrific that these products are on one platform from a single vendor it has

More information

UNIVERGE SV8000 Series. Fulfilling the promise of UNIVERGE 360

UNIVERGE SV8000 Series. Fulfilling the promise of UNIVERGE 360 UNIVERGE SV8000 Series Fulfilling the promise of UNIVERGE 360 It s all about change And preparing for it Our working environment is rapidly changing, with organizations At NEC, we understand these challenges

More information

www.xarios.com Xarios EMEA Xarios Asia / Pacific Xarios North America

www.xarios.com Xarios EMEA Xarios Asia / Pacific Xarios North America Xarios EMEA Unit M1, Cody Court Kansas Avenue Salford Quays Manchester. M50 2GE United Kingdom Telephone: (+44) 845 373 6880 Facsimile: (+44) 845 373 6881 Email: sales@xarios.com Web: www.xarios.com Xarios

More information

Address IT costs and streamline operations with IBM service desk and asset management.

Address IT costs and streamline operations with IBM service desk and asset management. Asset management and service desk solutions To support your IT objectives Address IT costs and streamline operations with IBM service desk and asset management. Highlights Help improve the value of IT

More information

MITEL. 5000 Communications Platform

MITEL. 5000 Communications Platform MITEL 5000 Communications Platform Today s Hybrid Communications Platform In today s competitive business environment, you understand the need to optimize the performance of your organization by utilizing

More information

Table of Contents. Introduction... 3 Post-Call Analytics vs. Real-Time Monitoring... 3. How Real-Time Monitoring Works... 4

Table of Contents. Introduction... 3 Post-Call Analytics vs. Real-Time Monitoring... 3. How Real-Time Monitoring Works... 4 Table of Contents Introduction... 3 Post-Call Analytics vs. Real-Time Monitoring... 3 How Real-Time Monitoring Works... 4 Putting Real-Time Monitoring Into Action... 5 The Impact of Real-Time Monitoring...

More information

Turn Your Business Vision into Reality with Microsoft Dynamics NAV

Turn Your Business Vision into Reality with Microsoft Dynamics NAV Turn Your Business Vision into Reality with Microsoft Dynamics NAV You have worked hard to build a vision for your business. With Microsoft Dynamics NAV, you can turn that vision into reality with a solution

More information

Data Center Solutions

Data Center Solutions Data Center Solutions New Data Center Challenges Require New Solutions Data Center Architecture. Inside and Out. Data centers are mission-critical facilities. A silo-based approach to designing, deploying

More information

CONTACT CENTER SOLUTIONS

CONTACT CENTER SOLUTIONS BROCHURE CONTACT CENTER SOLUTIONS STRENGTHEN CUSTOMER RELATIONSHIPS WHILE PROTECTING THE BOTTOM LINE. Your contact center is the primary interface to your organization, for your most valuable asset your

More information

Cisco Unified Workforce Optimization 1.1 for Cisco Unified Contact Center Express

Cisco Unified Workforce Optimization 1.1 for Cisco Unified Contact Center Express Workforce Optimization. for Express Cisco Unified Communications is a comprehensive IP communications system of voice, video, data, and mobility products and applications. It enables more effective, more

More information

JENZABAR EX. Exceptional insights. Extraordinary results. JENZABAR EX

JENZABAR EX. Exceptional insights. Extraordinary results. JENZABAR EX JENZABAR EX Exceptional insights. Extraordinary results. JENZABAR EX JENZABAR EX A Proven Solution for Higher Education Jenzabar EX is a comprehensive, fully-scalable administrative platform designed specifically

More information

Partnership for Value

Partnership for Value Partnership for Value Alcatel-Lucent Contact Center solutions and Microsoft Dynamics CRM Alcatel-Lucent Microsoft SISTAS Alcatel-Lucent Enterprise Forum 2008 Agenda 1. CRM in Contact Centers 2. Alcatel-Lucent

More information

Alcatel-Lucent VitalSuite Performance Management Software for the Enterprise

Alcatel-Lucent VitalSuite Performance Management Software for the Enterprise Alcatel-Lucent VitalSuite Performance Management Software for the Enterprise Monitor, measure and enhance delivery of carrier-class business services across your multi-vendor, multi-service infrastructure

More information

SUSTAINING COMPETITIVE DIFFERENTIATION

SUSTAINING COMPETITIVE DIFFERENTIATION SUSTAINING COMPETITIVE DIFFERENTIATION Maintaining a competitive edge in customer experience requires proactive vigilance and the ability to take quick, effective, and unified action E M C P e r s pec

More information

The top 10 advantages of a Windows based PBX

The top 10 advantages of a Windows based PBX Whitepaper The top 10 advantages of a Windows based PBX Why your next Phone System should be software based This whitepaper outlines the top 10 advantages of choosing a Windows based PBX as your next phone

More information

Voice Conference Manager

Voice Conference Manager Solution Overview Finance Voice Conference Manager A specialist in-house audio conferencing solution for financial services trading floors. A specialist in-house audio conferencing solution for financial

More information

AND Recorder 5.4. Overview. Benefits. Datenblatt

AND Recorder 5.4. Overview. Benefits. Datenblatt Datenblatt AND Recorder 5.4 Using affordable call recording enables you to comply with legal and regulatory obligations. These requirements are easily achieved by deploying a secure call recording solution

More information

Unified Communications and Desktop Integration

Unified Communications and Desktop Integration S T R A T E G I C W H I T E P A P E R Unified Communications and Desktop Integration Unified communications (UC) is recognized as one of the top strategic new technology areas in IT operations. The Alcatel-Lucent

More information

Service assurance for communications service providers White paper. Improve service quality and enhance the customer experience.

Service assurance for communications service providers White paper. Improve service quality and enhance the customer experience. Service assurance for communications service providers White paper Improve service quality and enhance the customer experience. December 2007 2 Contents 2 Overview 2 Move to a competitive business model

More information

Best Practices for. Transform Customer Service Beyond the. Introduction. SIP is the foundation of today s customer experience

Best Practices for. Transform Customer Service Beyond the. Introduction. SIP is the foundation of today s customer experience Best Practices for Implementing an IP/SIP Contact Center Transform Customer Service Beyond the Contact Center and Improve Satisfaction Levels Table of contents Introduction:...1 SIP is the foundation of

More information

Building and Measuring Business Value:

Building and Measuring Business Value: Business White Paper Building and Measuring Business Value: Customer Satisfaction Surveys April 2008 Table of Contents 3 Introduction 3 The Need for Insight 3 The Right Measurement Tool 4 Survey Dimensions

More information

MITEL. 5000 Network Communications Solutions

MITEL. 5000 Network Communications Solutions MITEL 5000 Network Communications Solutions Today s IP-Centric Communications Platform In today s competitive business environment, you understand the need to optimize the performance of your organization

More information

IBM and Comverse BSS/OSS Solution

IBM and Comverse BSS/OSS Solution IBM Telecommunications IBM and Comverse BSS/OSS Solution Based on Comverse ONE Billing and Active Customer Management Today s consumers live an always on lifestyle, driving the need for operators to reach

More information

An Oracle White Paper October 2010. Siebel Financial Services Customer Relationship Management for Banking

An Oracle White Paper October 2010. Siebel Financial Services Customer Relationship Management for Banking An Oracle White Paper October 2010 Siebel Financial Services Customer Relationship Management for Banking Executive Overview Banks are in constant interaction with customers. A winning and proven strategy

More information

Legal Services. Solutions

Legal Services. Solutions Legal Services Solutions Making a case for more efficient business communications Legal services providers have unique, dynamic requirements that demand more than a one size fits all approach to business

More information

how can I deliver better services to my customers and grow revenue?

how can I deliver better services to my customers and grow revenue? SOLUTION BRIEF CA Wily Application Performance Management May 2010 how can I deliver better services to my customers and grow revenue? we can With the right solution, you can be certain that you are providing

More information

Genesys Alcatel-Lucent Services

Genesys Alcatel-Lucent Services Partnership Profile: Genesys Alcatel-Lucent Services Achieving Contact Center Page 1 Page 2 of 6 Achieving Contact Center The contact center has emerged as a key enabler in providing superior customer

More information

White paper: Unlocking the potential of load testing to maximise ROI and reduce risk.

White paper: Unlocking the potential of load testing to maximise ROI and reduce risk. White paper: Unlocking the potential of load testing to maximise ROI and reduce risk. Executive Summary Load testing can be used in a range of business scenarios to deliver numerous benefits. At its core,

More information

ALCATEL-LUCENT OMNIVISTA 8770 NETWORK MANAGEMENT SYSTEM A SINGLE MANAGEMENT INTERFACE ACROSS SYSTEMS AND DEVICES

ALCATEL-LUCENT OMNIVISTA 8770 NETWORK MANAGEMENT SYSTEM A SINGLE MANAGEMENT INTERFACE ACROSS SYSTEMS AND DEVICES ALCATEL-LUCENT OMNIVISTA 8770 NETWORK MANAGEMENT SYSTEM A SINGLE MANAGEMENT INTERFACE ACROSS SYSTEMS AND DEVICES INTEGRATED APPLICATION SUITE Today s enterprises are facing the challenges of voice, video

More information

Securing the Borderless Enterprise

Securing the Borderless Enterprise Securing the Borderless Enterprise Websense TRITON Solution The Web 2.0 Workplace: New Opportunities, New Risks Web-enabled technologies are reshaping the modern enterprise. Powerful, cloud-based business

More information

SIP Trunking and Architecture

SIP Trunking and Architecture SIP Trunking and Architecture ITEXPO 2010 Steve Weinstock Sr Technology Partner Program Manager January, 2010 Agenda ShoreTel introduction Why move to IP Telephony? Simplicity, Reliability & Scalability

More information

KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE

KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE BROCHURE MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE Effective collaboration among employees, partners and customers is a critical driver of any organization

More information

OVERVIEW Intelligent Communication Solutions for Automotive Dealerships

OVERVIEW Intelligent Communication Solutions for Automotive Dealerships OVERVIEW Intelligent Communication Solutions for Automotive Dealerships Avaya IP Office the Intelligent Communications solution for today s small and midsize auto dealers avaya.com 2 Millions of users

More information

Workforce Optimization

Workforce Optimization Workforce Optimization What if your organization could improve everything about how it delivers customer service? What if you could serve customers better and more cost effectively while mining valuable

More information

Smart Data Center Solutions

Smart Data Center Solutions Smart Data Center Solutions New Data Center Challenges Require New Solutions Data Center Architecture. Inside and Out. Data centers are mission-critical facilities. A silo-based approach to designing,

More information

Workforce Optimization (WFO) Product and Market Report Reprint Reprinted for:

Workforce Optimization (WFO) Product and Market Report Reprint Reprinted for: Workforce Optimization (WFO) Product and Market Report Reprint Reprinted for: - 1 - DMG Consulting LLC Table of Contents 1. Uptivity (formerly CallCopy) 1 2. WFO Vendor Satisfaction Analysis 4 2.1 Summary

More information

Comprehensive software solutions for insurance

Comprehensive software solutions for insurance Innovation Simplicity Customer Experience Comprehensive software solutions for insurance Let our targeted solutions improve your margins and increase user engagement, throughout the insurance value chain.

More information

CRM for Customer Service and Support

CRM for Customer Service and Support CRM for Customer Service and Support Maximize satisfaction. Drive repeat business Servicing customers effectively is a key component in growing your business through loyal, repeat buyers. Whether it s

More information

Contact Center on Demand

Contact Center on Demand Contact Center on Demand Benefits Contact Center on Demand is a comprehensive, next-generation virtual contact center that allows you to: Manage end-to-end customer support and outreach services Interact

More information

MITEL. Enterprise Management Solutions

MITEL. Enterprise Management Solutions MITEL Enterprise Management Solutions Results-driven Enterprise Wide Management Solutions As business requirements evolve, today s intelligent IP-voice networks are responding by delivering more targeted

More information

Unified Communications: Comparing Cisco and ShoreTel Solutions

Unified Communications: Comparing Cisco and ShoreTel Solutions WHITE PAPER Unified Communications: Comparing Cisco and Solutions Side-by-side comparison is conclusive: unlike Cisco, s all-in-one UC solution is designed to deliver lower total cost of ownership (TCO).

More information

Enterprise Mobility Solution Puts Unified Communications on the Smartphones Employees Love

Enterprise Mobility Solution Puts Unified Communications on the Smartphones Employees Love Enterprise Mobility Solution Puts Unified Communications on the Smartphones Employees Love Advanced Network Systems now offers ShoreTel s Mobility Solution. ShoreTel Mobility enables businesses of all

More information

Hosted Solutions for PSAPs. Copyright 2011-2012 NICE Systems Ltd. All rights reserved.

Hosted Solutions for PSAPs. Copyright 2011-2012 NICE Systems Ltd. All rights reserved. Hosted Solutions for PSAPs Copyright 2011-2012 NICE Systems Ltd. All rights reserved. TABLE OF CONTENTS MARKET TRENDS... 3 A Convergence of Circumstances... 3 DEFINING HOSTED SOLUTIONS... 4 The Pros and

More information

Six Myths of Switching Business Phone Systems

Six Myths of Switching Business Phone Systems WHITE PAPER Six Myths of Switching Business Phone Systems Here are six myths preventing businesses from switching phone systems and the realities of moving to a brilliantly simple ShoreTel business phone

More information