Real-time: changing the billing landscape

Size: px
Start display at page:

Download "Real-time: changing the billing landscape"

Transcription

1 Real-time: changing the billing landscape Intelligent Next Generation Billing Congress Berlin, November 2006 Eirwen Nichols, Principal Analyst Direct line: +44(0)

2 Agenda The charging and billing vision Real-time is central to the vision The supply side is changing Can outsourcing reduce the challenges? 2

3 Ovum is a leading global telecoms, software & IT services advisory and consulting company What makes us different? 3 Our unique expertise where the sectors converge The access that we have to our extensive research base Our global analyst and consulting experts Developed consulting methodologies and models Deep connected relationships with the industry Our independence charter Ovum Consulting Customised advice and management services Ovum Advisory Research deliverables and access to analysts

4 Level The charging 3 and billing vision

5 Billing requirements are expanding from voice to groceries Customers will want to pay for a variety of products and services via their communications network: basic telecoms services - voice and the access mechanism itself telecoms specific services, eg directory service, voic Web-specific services, eg digital picture storage, Content, eg TV, music, maps, news, football scores Real products 5

6 Drivers for telco charging and billing today Customer needs Convenience Reliability Clarity Spending control Freedom of choice Telco needs Flexibility to support many different pricing model, including bundling of services Flexibility to support different business models Minimise fraud and bad debt Keep the customer happy Drive down opex But there is a huge amount of uncertainty 6

7 Uncertainty is coming from many directions Where will I be in the value chain? Will micropayments finally make an impact? Will advertisers not end customers pay in future? What s the impact of regulation?? 7

8 So, there is no single vision of what will be needed There are two extreme scenarios: The telco is at the heart of the charging and payments machine complexity, high cost, high risk but customer ownership The telco is the access provider only simple, low cost operation, flat rate, no customer ownership Telcos have to respond to the needs of their own particular market 8

9 But there is an architectural vision Financials CRM applications etc Top up epayment Voucher management Billing etc Customer and enterprise layers Billing layer Off line Rating Online Real-time rating Real-time balance management Charging layer Voice MMS SMS Video streaming Content downloads etc Service layer GPRS 3G PSTN IP etc Network layer Charging and billing are independent of service and network 9

10 Level Real-time 3 is central to the vision

11 Telcos must be driven by business needs not billing technology Real-time, converged platforms, IMS the most recent technology hypes which have been driving talk in the billing industry. But not spend Telcos need to take a holistic view of their charging and billing requirements both CIO and CTO must be involved in the discussion. Real-time enables: Very short set-up speed Fraud control A telco should invest only where there is a business case for these characteristics So is real-time tomorrow s priority rather than today s? 11

12 Billing is part of the Order to Cash process not a standalone application Sell Provision Measure usage Charge Collect cash First define the business processes and then consider the systems 12

13 New investment in real-time for a mobile operator is triggered by IN replacement Real-time is well understood by mobile operators Replacement is being driven by the age of existing systems and their lack of flexibility The solution is phased consolidation, based on a positive business case Post paid voice Prepaid content/data Postpaid? All services all payment methods Prepaid voice SMS Prepaid? IMS services? 13

14 New investment in real-time for a fixed operator is triggered by broadband content Fixed operators have never needed real-time. Multiple drivers for change today: Offering a better service to customers immediate discounts, up-to-the minute ebilling, budgeting controls etc. Supporting Fixed-Mobile convergence Offering broadband content As a service to wholesale customers Need to replace legacy billing systems which are becoming too expensive to maintain Getting ready for IMS Hence real-time will come but there is little urgency 14

15 Level The supply 3 side is changing

16 The supply side has been split The IT suppliers - meeting the needs telcos to charge and bill postpaid customers for many years. Specialists, many small niche companies Modular software products with extensive customisation Product development from simple voice billing to very flexible rating, partner management, content billing etc The IN suppliers meeting the needs of mobile operators to charge and bill prepaid customers Just another product line for a small number of network equipment providers Focused, standard products have always been real-time and carrier grade IT suppliers have moved into this segment The value added services providers meeting the needs of mobile operators and content owners for service-specific billing. 16

17 Realignment is underway IT and IN capabilities are coming together. For example: Comverse acquisition of CSG Kenan Oracle /Alcatel and Oracle/Siemens partnerships Oracle acquisition of Portal The product suite covering all telco systems (OSS, BSS and enterprise IT) is being born: Amdocs HP Oracle Still too many small ISVs, which will need to be specialists to survive 2006 has been the pivotal year for industry change but it s not the end of the story 17

18 More change to come IN and IT vendors Payments vendors $ $ $ The local telco $ Local and global content distributors Will telcos be bypassed in the billing process? 18

19 Outsourcing - a way of reducing the Level 3 challenges of change?

20 Outsourcing means different things to different people Business process outsourcing (BPO) handing over a whole process or task to a 3 rd party to manage Applications development and maintenance (ADM) handing over responsibility for the development of the IT application But suppliers and customers aren t hidebound by neat definitions Telcos lag other industries in using outsourcing. In telco IT, billing has been the most likely place to find it. Outsourcing of post-paid billing functions has long been established in North America. A bigger role for outsourcing in Europe needs some high profile, positive examples 20

21 Outsourcing has its place but it s a difficult sale Large integrated telco ADM BPO for niche functions ADM for new COTS deployment Legacy processes and systems New processes and systems BPO Small focused service provider 21

22 Summary Telcos need to hold a long term vision in mind but take pragmatic steps forward, based on demonstrable benefits at each stage Both Network Operations and IT need to be involved in the process, and suppliers need to reach out to both sides Telcos should throw away their preconceptions about the suppliers and take a broad look at what s out there Real-time charging and billing is a key part of next generation telco systems but only one driver for change Nobody should expect it to be quick or easy 22

23 Level Thank 3you. Any questions?

Outsourcing OSS and BSS

Outsourcing OSS and BSS Outsourcing OSS and BSS Eirwen Nichols, Principal Analyst, Ovum Email: men@ovum.com Direct line; +44 (0) 7551 9222 TM World, Long Beach, California October 2004 www.ovum.com Let s get our terms right first

More information

Next generation enterprise communications

Next generation enterprise communications Next generation enterprise communications Peter Hall Principal Analyst July 2010 1 Agenda Top CIO/IT manager issues The role of managed services and outsourcing Evolution of players - the expanding role

More information

Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs

Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs > > Summary In an increasingly saturated and competitive market, telecom operators face huge challenges

More information

Customer care market share report 2009

Customer care market share report 2009 Research report Customer care market share report 2009 Mark H. Mortensen June 2010 Contents [1] 2 Contents Slide no. 4. Document map Executive summary 5. Overall customer care market shares for 2009 6.

More information

<Insert Picture Here> Oracle and MetaSolv Acquisition Announcement Delivering a leading end-to-end packaged software solution addressing the key business processes of the Communications Industry General

More information

Canvas VAS Transformation & Consolidation. Whitepaper. www.telenity.com info@telenity.com

Canvas VAS Transformation & Consolidation. Whitepaper. www.telenity.com info@telenity.com Canvas VAS Transformation & Consolidation Whitepaper AHL Serbest Bölgesi, No:57 Yeşilköy, 34830 Istanbul, 1 Turkey Phone: +90 212 468 2100 Fax: +90 212 465 0910 Table of Contents Executive Summary... 3

More information

Optimizing Payment Infrastructure to Maximize Subscriber Yield

Optimizing Payment Infrastructure to Maximize Subscriber Yield Optimizing Payment Infrastructure to Maximize Subscriber Yield Transforming the payment chain By T. DeWitt Introduction If service providers are to extract the highest value from their subscriber base,

More information

Market Assessment Telecom Infrastructure Services

Market Assessment Telecom Infrastructure Services John Marcus Senior Analyst, Contents Market Summary Market Review Near-Term Market Drivers Lomg-Term Market Drivers Europe +33 (0) 1 41 14 83 14. Or visit our Web site: www.currentanalysis.com 1 Analyst:

More information

Whitepaper. Billing System perspective Convergence in Telecommunication

Whitepaper. Billing System perspective Convergence in Telecommunication Billing System perspective Convergence in Telecommunication Whitepaper Only about 20 years ago, the telecommunication world was clearly defined. During these days, an incumbent operator delivered a voice

More information

Total cost of charging and billing: CapEx and OpEx

Total cost of charging and billing: CapEx and OpEx Total cost of charging and billing: CapEx and OpEx Matti Swan Elisa Research matti.swan@elisa.fi Abstract The purpose of this paper is to give an overview of charging and billing system costs in the area

More information

The Future of Prepaid Wireless

The Future of Prepaid Wireless The Future of Prepaid Wireless A Research Report January, 2011 1 Agenda > Prepaid market snapshot > The future of prepaid wireless Research report highlights and key findings > Amdocs Prepaid offering

More information

Announcement of the transaction with Oracle. Customer Frequently Asked Questions

Announcement of the transaction with Oracle. Customer Frequently Asked Questions Announcement of the transaction with Oracle Customer Frequently Asked Questions Objective What did Oracle announce about the transaction with eservglobal? Oracle announced that it has entered into an agreement

More information

The Coming Carrier Network Infrastructure A Very Different Landscape

The Coming Carrier Network Infrastructure A Very Different Landscape S T R A T E G I C W H I T E P A P E R The Coming Carrier Network Infrastructure A Very Different Landscape New Partnerships, New Business Models for Tomorrow s Telcos Both fixed and mobile telecom operators

More information

On the call today from MIND is Mrs. Monica Iancu, MIND's CEO, who will summarize our major achievements in 2013 and discuss our business.

On the call today from MIND is Mrs. Monica Iancu, MIND's CEO, who will summarize our major achievements in 2013 and discuss our business. Andrea Dray Greetings, and welcome to the MIND CTI Fourth Quarter and Full Year 2013 Earnings Conference Call. At this time, all participants are in a listenonly mode. A brief question-and-answer session

More information

OSS/BSS market overview and vendor landscape, 2Q13-1Q14

OSS/BSS market overview and vendor landscape, 2Q13-1Q14 www.ovum.com OSS/BSS market overview and vendor landscape, 2Q13-1Q14 Market overview 2 Publicly announced OSS/BSS contracts, 2Q13 1Q14 Source: Ovum 3 The global OSS/BSS market, 2Q13 1Q14 Overall, the number

More information

amdocs > customer experience systems innovation Amdocs Convergent Billing 1

amdocs > customer experience systems innovation Amdocs Convergent Billing 1 amdocs > customer experience systems innovation Amdocs Convergent Billing AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION WWW.AMDOCS.COM Amdocs Convergent Billing 1 2 Amdocs Convergent Billing amdocs >

More information

Nokia Siemens Networks Network management to service management - A paradigm shift for Communications Service Providers

Nokia Siemens Networks Network management to service management - A paradigm shift for Communications Service Providers White paper Nokia Siemens Networks Network management to service management - A paradigm shift for Communications Service Providers Service management solutions enable service providers to manage service

More information

How Telecom Italia Empowers Customer Service from the IMS Cloud

How Telecom Italia Empowers Customer Service from the IMS Cloud How Telecom Italia Empowers Customer Service from the IMS Cloud Giacomo De Filippis, IPCC Senior Program Manager, Telecom Italia Guillaume Calot, Strategic Business Director EMEA, Alcatel-Lucent Enterprise

More information

IMS Management Issues. OSS challenges in a NGN environment.

IMS Management Issues. OSS challenges in a NGN environment. IMS Management Issues. OSS challenges in a NGN environment. Dr. André Zehl Senior Manager Technology Strategy a.zehl @ t-online.net Deutsche Telekom AG Products & Innovation 3rd International FOKUS IMS

More information

PAY TV MONETIZATION IN THE AGE OF OTT. enabled by. www.infonova.com

PAY TV MONETIZATION IN THE AGE OF OTT. enabled by. www.infonova.com PAY TV MONETIZATION IN THE AGE OF OTT enabled by www.infonova.com MONETIZING THE OTT AGE Pay TV has entered the multi-device over-the-top (OTT) era on a global basis. People still consume video in traditional

More information

Telco Multi-Play and Content Strategies

Telco Multi-Play and Content Strategies THOUGHT LEADERSHIP Telco Multi-Play and Content Strategies APR 2016 Declan Lonergan, VP, Research As telecom operators extend their convergence strategies and launch multi-play landline/mobile/tv services,

More information

market development Vincent Poulbere, Senior Consultant

market development Vincent Poulbere, Senior Consultant How to Operate The story of SMS SMS global market development By Vincent Poulbere, Ovum Vincent Poulbere, Senior Consultant Vincent Poulbere is a Senior Consultant at Ovum, specialising in radio communications

More information

MANAGED SERVICES IMPACT ON THE TELECOM INDUSTRY

MANAGED SERVICES IMPACT ON THE TELECOM INDUSTRY 284 23-3115 Uen MANAGED SERVICES IMPACT ON THE TELECOM INDUSTRY March 2007 White Paper By adopting the Managed Services concept, operators can reduce their costs and increase their competitiveness. Contents

More information

Outsourcing in Telecom Retaining control while optimizing efficiencies

Outsourcing in Telecom Retaining control while optimizing efficiencies Outsourcing in Telecom Retaining control while optimizing efficiencies The telecommunication industry has witnessed more change in the last decade as compared to its entire history. The single most significant

More information

HP Agile and Innovative Solutions for Service Providers. Teaming with Microsoft for next-generation solutions. HP Services

HP Agile and Innovative Solutions for Service Providers. Teaming with Microsoft for next-generation solutions. HP Services HP Agile and Innovative Solutions for Service Providers Teaming with Microsoft for next-generation solutions HP Services Meeting the demands of a challenging market In competitive business environments,

More information

Telecoms software: worldwide market shares 2012

Telecoms software: worldwide market shares 2012 Research Report Telecoms software: worldwide market shares 2012 September 2013 Patrick Kelly, Mark H. Mortensen, Glen Ragoonanan, Justin van der Lande, Dean Ramsay, Anil Rao and John Abraham 2 Contents

More information

The Usage Economy Building the Bottom Line with Usage Rating

The Usage Economy Building the Bottom Line with Usage Rating The Usage Economy Building the Bottom Line with Usage Rating Overview Today s service provider marketplace is complex, and grows more convoluted every day. Twenty years ago, different service providers

More information

Telecommunications: Moving forward in uncertain times

Telecommunications: Moving forward in uncertain times Telecommunications: Moving forward in uncertain times How Elix-IRR can help telecoms organisations overcome disruptive trends and improve returns on investment About Elix-IRR Elix-IRR is a strategic advisory

More information

Managed Services Billing Platform For MVNOs

Managed Services Billing Platform For MVNOs Managed Platform For MVNOs Search for local partners (MVNEs) One Business Avenue / One Address for Business Development About One Business Avenue One Address for Business Development A business consulting

More information

NSP Software Summit: Next Generation Voice Messaging - A Key to your Success. Alain Decartes Business Development Manager WW SGBU Sales

NSP Software Summit: Next Generation Voice Messaging - A Key to your Success. Alain Decartes Business Development Manager WW SGBU Sales NSP Software Summit: Next Generation Voice Messaging - A Key to your Success Alain Decartes Business Development Manager WW SGBU Sales 2004 Hewlett-Packard Development Company, L.P. The information contained

More information

LIVE REPLY: INNOVATIVE SERVICES IN THE TELCO AND MEDIA SECTOR

LIVE REPLY: INNOVATIVE SERVICES IN THE TELCO AND MEDIA SECTOR LIVE REPLY: INNOVATIVE SERVICES IN THE TELCO AND MEDIA SECTOR Over the last few years Web 2.0 solutions have attracted a growing number of users. The impact of 2.0 services is not limited to the Internet

More information

Alcatel-Lucent 5920 Multimedia Content Manager. Complete system for launching and monetizing multiscreen, multimedia content services

Alcatel-Lucent 5920 Multimedia Content Manager. Complete system for launching and monetizing multiscreen, multimedia content services Alcatel-Lucent 5920 Multimedia Content Manager Complete system for launching and monetizing multiscreen, multimedia content services The Alcatel-Lucent 5920 Multimedia Content Manager (MCM) is the one

More information

bss But in addressing their BSS environments as a whole operators clearly have a good deal more thinking to do.

bss But in addressing their BSS environments as a whole operators clearly have a good deal more thinking to do. bss Questions in this section were put to operators exclusively as we sought to establish which elements of the BSS environment are being addressed with the most urgency. Cloud already enjoys significant

More information

IBM and Comverse BSS/OSS Solution

IBM and Comverse BSS/OSS Solution IBM Telecommunications IBM and Comverse BSS/OSS Solution Based on Comverse ONE Billing and Active Customer Management Today s consumers live an always on lifestyle, driving the need for operators to reach

More information

Achieving Operational Excellence in Mobile Telecom

Achieving Operational Excellence in Mobile Telecom A P P L I C A T I O N S A WHITE PAPER SERIES INFORMATION TECHNOLOGY IS AT THE HUB OF THE MOBILE PRODUCT AND IS CENTRAL TO DELIVERING WORLD-CLASS CUSTOMER SERVICE. IT-ENABLED SOLUTIONS PLAY A KEY ROLE IN

More information

Balance collections with retention for each customer. Decision Analytics for debt management in telecommunications

Balance collections with retention for each customer. Decision Analytics for debt management in telecommunications Balance collections with retention for each customer Decision Analytics for debt management in telecommunications Debt management for telecommunications The dynamic telecommunications market is seeing

More information

1 Payment: An issue of profitability for mobile operators. 2 Mobile operators new position in the value chain

1 Payment: An issue of profitability for mobile operators. 2 Mobile operators new position in the value chain Alcatel Payment Solution Position Paper - Mobile Commerce World 2003 London, September 23-24, 200 1 Payment: An issue of profitability for mobile operators In the past, Telecom operators revenues came

More information

MANAGED SERVICES. A partnership for cost efficient operations and service quality

MANAGED SERVICES. A partnership for cost efficient operations and service quality MANAGED SERVICES A partnership for cost efficient operations and service quality Releasing your potential Establishing and managing networks can be challenging and time-consuming activities for operators

More information

Product Range TELES NGN

Product Range TELES NGN TELES Class 5 NGN TELES NGN Product Range TELES Class 5 Solution is a standard based, scalable architecture that minimizes integration time and enables you to go live quickly. The solution is access agnostic

More information

A new level in efficiency Service catalogue

A new level in efficiency Service catalogue A new level Service catalogue in efficiency Introducing Qvantel BSS services A new level in efficiency As the global telecom operator landscape remains highly competitive, pressure is created for operators

More information

Copyright 2015 Elitecore Technologies. www.elitecore.com

Copyright 2015 Elitecore Technologies. www.elitecore.com Our Journey So Far 2013-15 2010-12 Elitecore merges with Sterlite Technologies 2007-09 Aggressively expands in SEA Listed on BSE & NSE 1999 Established by launching Java based Internet software for ISPs

More information

The Telecoms Operator in 2014 Focus and. Opportunities. Course Highlights. www.telecomsacademy.com

The Telecoms Operator in 2014 Focus and. Opportunities. Course Highlights. www.telecomsacademy.com The Telecoms Operator in 2014 Focus and Opportunities Format: Classroom or Live on Web Duration: 3 Days or 5 x 3Hr Live On-Line Modules Course Highlights Explores the major trends and topics that are changing

More information

UK : implementing Convergence

UK : implementing Convergence UK : implementing Convergence Bernard Ghillebaert Executive VP, Orange UK agenda 1 2 3 market background our strategy in mobile and broadband summary and outlook 2 the UK telecoms market : one of the most

More information

Infonova R6 Wholesale Support Providing competitive advantage to wholesale operators

Infonova R6 Wholesale Support Providing competitive advantage to wholesale operators Functional Overview Support Providing competitive advantage to wholesale operators In the telecommunications industry, a country's first wholesaler was typically the incumbent operator who used nation-wide

More information

Introducing Personeta

Introducing Personeta Introducing Personeta Solution for Next Generation Converged Services Agenda Business trends The Solution Introducing Personeta Value Proposition Architecture TappS Services Key selling points 2 Communication

More information

Capital Markets Day. Capital Markets Day. Gamma Communications plc

Capital Markets Day. Capital Markets Day. Gamma Communications plc Gamma Communications plc 1 About Gamma Gamma is a rapidly growing, technology-based, provider of communications services to the UK business market Provides integrated voice, data, and mobile telecoms services

More information

HP s revitalized workforce optimization suite is worth a fresh look

HP s revitalized workforce optimization suite is worth a fresh look HP s revitalized workforce optimization suite is worth a fresh look Publication Date: 27 Jul 2015 Product code: IT0020-000139 Keith Dawson Ovum view Summary When contact center buyers look to acquire workforce

More information

Achieving Optimal Customer Experience Through Legacy Infrastructure. Susan McNeice, Yankee Group Sanjay Kumar, Progress Software December 13, 2011

Achieving Optimal Customer Experience Through Legacy Infrastructure. Susan McNeice, Yankee Group Sanjay Kumar, Progress Software December 13, 2011 Achieving Optimal Customer Experience Through Legacy Infrastructure Susan McNeice, Yankee Group Sanjay Kumar, Progress Software December 13, 2011 Page 1 Copyright 2011 2010 Was a Year of Transition Page

More information

SUPPORTS PARTNERING, ORCHESTRATION AND MONETIZATION OF MULTIPLE SERVICES

SUPPORTS PARTNERING, ORCHESTRATION AND MONETIZATION OF MULTIPLE SERVICES PRODUCT OVERVIEW E2E CONCEPT-TO-CASH BSS PLATFORM A multi-tenant, fully convergent partnering, orchestration & monetization BSS platform for Telco 1.0 and Cross-Industry 2.0 business models INTRODUCTION

More information

Linux & Open Source in Telco-grade OEM Environment

Linux & Open Source in Telco-grade OEM Environment Linux & Open Source in Telco-grade OEM Environment Alexander Katz, Platforms Product Management LiOS 2007 Comverse at-a-glance Modern Telco Platform Linux when and where? Open Source how? Summary 2 The

More information

MCCM: An Approach to Transform

MCCM: An Approach to Transform MCCM: An Approach to Transform the Hype of Big Data into a Real Solution for Getting Better Customer Insights and Experience Muhammad Salman Sami Khan, Chief Research Analyst, Global Marketing Team, ZTEsoft

More information

MANAGED TELEPHONE AND INTERNET SERVICES

MANAGED TELEPHONE AND INTERNET SERVICES MANAGED TELEPHONE AND INTERNET SERVICES Managed Business Solutions Market Brief Insert service provider logo here 2001 Nortel Networks. All Rights Reserved. CONTENTS Introduction...2 Managed Business Solutions...

More information

Global Telecom Cloud Billing Services - Market Research Report 2015-2019

Global Telecom Cloud Billing Services - Market Research Report 2015-2019 Brochure More information from http://www.researchandmarkets.com/reports/3605220/ Global Telecom Cloud Billing Services - Market Research Report 2015-2019 Description: Market demand for real-time and online

More information

SAP FOR TELECOMMUNICATIONS

SAP FOR TELECOMMUNICATIONS Industry Overview SAP FOR TELECOMMUNICATIONS DESIGNED FOR YOUR INDUSTRY. SCALED TO YOUR BUSINESS. READY FOR YOUR FUTURE. You don t run a generic business. So why use generic solutions? SAP for Telecommunications

More information

BABA Project Roma 27 11-2006

BABA Project Roma 27 11-2006 BABA Project Roma 27 11-2006 Aeon Digital BABA Program - Meeting Presentation November 27, 2006 Aeon Digital is a leading IPTV company Aeon is successful in acquiring top content Aeon created an end-to-end

More information

Broadband Directions and Innovations. The consumer driven broadband world

Broadband Directions and Innovations. The consumer driven broadband world Broadband Directions and Innovations The consumer driven broadband world Discussion Points Consumer Broadband Dynamics Driving Media Mobility Broadband Innovations Consumer Broadband Dynamics NBC Direct

More information

Service provider strategies for mobile advertising: case studies

Service provider strategies for mobile advertising: case studies Research report Service provider strategies for mobile advertising: case studies Alexandra Rehak October 2008 Research from Analysys Mason Fixed Networks and Services Analysys Mason Fixed Networks and

More information

WHAT YOU D KNOW IF WE COULD TALK TO YOU

WHAT YOU D KNOW IF WE COULD TALK TO YOU PRESENTS DATA DRIVEN BRAND MARKETING PART TWO YOUR DEFINITIVE GUIDE TO FINDING THE CHANNELS THAT DRIVE THE BEST RESPONSE WHAT YOU D KNOW IF WE COULD TALK TO YOU 1. Building Value on Existing Segmentations

More information

Customer Management process. Rise customer experience with R6 CRM, Customer Self Management and Case Management. R6 Functional Overview

Customer Management process. Rise customer experience with R6 CRM, Customer Self Management and Case Management. R6 Functional Overview R6 Functional Overview products customers orders billing finance Customer Management process Rise customer experience with R6 CRM, Customer Self Management and Case Management Table of Contents 1. Infonova

More information

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities Enabling organisations to focus on core revenue generating activities Your business needs reliable, flexible and secure communication tools to enable better connectivity and collaboration with your employees,

More information

Brochure More information from http://www.researchandmarkets.com/reports/3345900/

Brochure More information from http://www.researchandmarkets.com/reports/3345900/ Brochure More information from http://www.researchandmarkets.com/reports/3345900/ Cloud Billing Market by Type (Embedded, Subscription, Metered, Convergent, Cloud Service Billing, Professional Services,

More information

industrialized delivered globally via Atos Right-Fit outcomes-based Application Management Your business technologists.

industrialized delivered globally via Atos Right-Fit outcomes-based Application Management Your business technologists. industrialized outcomes-based Application Management delivered globally via Atos Right-Fit Your business technologists. Powering progress Managing the cost of change Telecom companies have been cutting

More information

Product Management process. R6 Product and Service Management for faster time-to-market with more flexibility. R6 Functional Overview

Product Management process. R6 Product and Service Management for faster time-to-market with more flexibility. R6 Functional Overview R6 Functional Overview products customers orders billing finance Product Management process R6 Product and Service Management for faster time-to-market with more flexibility Table of Contents 1. R6 Product

More information

Prepaid Charging Is Graduating to a Starring Role in Interactive Services

Prepaid Charging Is Graduating to a Starring Role in Interactive Services TELCORDIA IS NOW PART OF ERICSSON SINCE JANUARY 2012 white paper Prepaid Charging Is Graduating to a Starring Role in Interactive Abstract Prepaid charging was a great innovation with relatively humble

More information

Facing Future Internet service and network management complexity

Facing Future Internet service and network management complexity Facing Future Internet service and network management complexity Christian Destré, Orange Labs Technical Manager of the FP7 UNIVERSELF project Telcos' management operations Operations in etom (TMF) Processes

More information

W o r l d w i d e C l o u d B i l l i n g 2 0 0 9 2 0 1 4 F o r e c a s t

W o r l d w i d e C l o u d B i l l i n g 2 0 0 9 2 0 1 4 F o r e c a s t M A R K E T A N A L Y S I S W o r l d w i d e C l o u d B i l l i n g 2 0 0 9 2 0 1 4 F o r e c a s t Elisabeth Rainge I D C O P I N I O N Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200

More information

Modern inventory management systems: pricing models and market review

Modern inventory management systems: pricing models and market review Research Report Modern inventory management systems: pricing models and market review January 2014 Mark H. Mortensen and John Abraham 2 Contents Slide no. 6. Executive summary 7. Executive summary 8. The

More information

Generating value and competitive advantage from BSS managed services

Generating value and competitive advantage from BSS managed services Your global research partner US$ Generating value and competitive advantage from BSS managed services Sponsored by Introduction ABOUT INFORMA TELECOMS & MEDIA Informa Telecoms & Media is the leading provider

More information

Zero-in on business decisions through innovation solutions for smart big data management. How to turn volume, variety and velocity into value

Zero-in on business decisions through innovation solutions for smart big data management. How to turn volume, variety and velocity into value Zero-in on business decisions through innovation solutions for smart big data management How to turn volume, variety and velocity into value ON THE LOOKOUT FOR NEW SOURCES OF VALUE CREATION WHAT WILL DRIVE

More information

Machine to Machine Communications As a Service

Machine to Machine Communications As a Service Machine to Machine Communications As a Service Machine-to-Machine (M2M) refers to technologies that allow both wireless and wired systems to communicate with other devices It s the fastest growing Telecom

More information

Data Centre Networking at Orange Business analysis

Data Centre Networking at Orange Business analysis Data Centre Networking at Orange Business analysis Roberto Kung vice president research center core network, Orange Labs First Workshop on Data Center - Converged and Virtual Ethernet Switching (DC CAVES),

More information

Mobile SMS and Data Roaming Explained

Mobile SMS and Data Roaming Explained Mobile SMS and Data Roaming Explained Mobile SMS and data roaming explained Roaming is the ability of customers to use their mobile phones or other mobile devices outside the geographical coverage area

More information

Operating from the middle of the digital economy: Integrated Digital Service Providers. By Ed Bae, Sumit Banerjee and Tom Loozen

Operating from the middle of the digital economy: Integrated Digital Service Providers. By Ed Bae, Sumit Banerjee and Tom Loozen Operating from the middle of the digital economy: Integrated Digital Service Providers By Ed Bae, Sumit Banerjee and Tom Loozen 2 Operating from the middle of the digital economy: Integrated Digital Service

More information

A Common Network Management Solution Transforming the OSS

A Common Network Management Solution Transforming the OSS White Paper A Common Network Management Solution Transforming the OSS Executive Summary Over the years, as services have evolved, service provider networks have grown into highly complex islands of infrastructure

More information

White Paper Closing the Mobile Data Revenue Gap

White Paper Closing the Mobile Data Revenue Gap White Paper Closing the Mobile Data Revenue Gap Copyright Openet Telecom, 2009 Copyright OPENET Telecom, 2010 2 Closing the Mobile Data Revenue Gap The demand for mobile data is exploding, presenting operators

More information

Technology. Accenture Network Technology Services

Technology. Accenture Network Technology Services Technology Accenture Network Technology Services 2 Accenture helps clients achieve high performance with endto-end network solutions that drive agility, productivity and efficiency. Today s CIOs are driven

More information

Success Factors for Hosted and Managed VoIP in Europe. Margaret Hopkins Edited by Sarah Peake

Success Factors for Hosted and Managed VoIP in Europe. Margaret Hopkins Edited by Sarah Peake Success Factors for Hosted and Managed VoIP in Europe Margaret Hopkins Edited by Sarah Peake Analysys Research Fixed Networks and Services Analysys Research Fixed Networks and Services online market intelligence

More information

Efficient evolution to all-ip

Efficient evolution to all-ip Press information June 2006 Efficient evolution to all-ip The competitive landscape for operators and service providers is constantly changing. New technologies and network capabilities enable new players

More information

Annual Analyst Briefing

Annual Analyst Briefing Annual Analyst Briefing BT Wholesale 15 December 2011 Legal disclaimer: Information is accurate at the time of issue but is subject to change. Applicable BT standard terms and conditions apply. Plans are

More information

MPLS: Enabling Fixed-Mobile Convergence

MPLS: Enabling Fixed-Mobile Convergence MPLS: Enabling Fixed-Mobile Convergence Barry M. Tishgart Vice President, Managed Services 2006 11 10 SPRINT, the "Going Forward" logo, the NEXTEL name and logo and other trademarks are trademarks of Sprint

More information

Decentralize Your Business Operations with Hosted VoIP Phone Systems

Decentralize Your Business Operations with Hosted VoIP Phone Systems White Paper Decentralize Your Business Operations with Hosted VoIP Phone Systems Contents Executive Summary....2 Five Benefits of Hosted VoIP....2 Benefit #1 support home workers....2 Benefit #2 cost effective

More information

[PRIVATE LABEL TELEPHONY SOLUTION]

[PRIVATE LABEL TELEPHONY SOLUTION] POWERED BY: [PRIVATE LABEL TELEPHONY SOLUTION] DISTRIBUTION UNDER 3NG NETWORKS NON-DISCLOSURE AGREEMENT ONLY Table of Contents INTRODUCTION:... 3 MISSION:... 4 OVERVIEW:... 5 WHAT DO OUR PARTNERS GET WITH

More information

PipelinePub.com. Pipeline's Top Ten: Emerging OSS technologies and the ten most innovative companies behind them. August, 2006 Volume 3, Issue 3

PipelinePub.com. Pipeline's Top Ten: Emerging OSS technologies and the ten most innovative companies behind them. August, 2006 Volume 3, Issue 3 PipelinePub.com August, 2006 Volume 3, Issue 3 Pipeline's Top Ten: Emerging OSS technologies and the ten most innovative companies behind them By Dan Blacharski Sidebar: The Top Ten: Amdocs IP Value Technologies

More information

Bell Aliant Case Study. Executive Summary GROWING AT THE SPEED OF LIGHT ABOUT BELL ALIANT BUSINESS DRIVERS

Bell Aliant Case Study. Executive Summary GROWING AT THE SPEED OF LIGHT ABOUT BELL ALIANT BUSINESS DRIVERS CASE STUDY Bell Aliant Case Study GROWING AT THE SPEED OF LIGHT ABOUT BELL ALIANT Bell Aliant was purchased by Bell in 2014. Bell is Canada s largest communications company, providing a comprehensive and

More information

Introduction. Our Services

Introduction. Our Services Introduction RCMT IT Solutions is a global provider of Custom Software, Infrastructure Technology and Managed Solutions. Offering extensive consulting expertise and professional mastery of the latest technologies,

More information

Executive Summary: Electric Utility Billing and Customer Information Systems

Executive Summary: Electric Utility Billing and Customer Information Systems RESEARCH REPORT Executive Summary: Electric Utility Billing and Customer Information Systems Billing and CIS Software and Services for Regulated and Deregulated Utilities: Global Market Analysis and Forecasts

More information

Mobile World Congress 2015 Fact Pack. www.ovum.com. @OvumTelecoms

Mobile World Congress 2015 Fact Pack. www.ovum.com. @OvumTelecoms Mobile World Congress 2015 Fact Pack www.ovum.com @OvumTelecoms An Independent and authoritative view on MWC Ovum has a team of 17 senior analysts attending Mobile World Congress this year. In between

More information

Corporate Network Services of Tomorrow Business-Aware VPNs

Corporate Network Services of Tomorrow Business-Aware VPNs Corporate Network Services of Tomorrow Business-Aware VPNs Authors: Daniel Kofman, CTO and Yuri Gittik, CSO Content Content...1 Introduction...2 Serving Business Customers: New VPN Requirements... 2 Evolution

More information

NATIONAL COST OF VoIP BYPASS

NATIONAL COST OF VoIP BYPASS NATIONAL COST OF VoIP BYPASS Presented by Julian Fellows Executive Vice President Bitek International Inc 23 rd TELELCOMMUNICATION CONFERENCE THE NATIONAL COST OF VoIP BYPASS Welcome Message Presentation

More information

Ensim VoIP White Paper

Ensim VoIP White Paper Ensim White Paper Key Drivers for Ensim Ensim solves the critical customer pains and barriers to rapid, scalable and ultimately successful hosted deployments. Leveraging Ensim, the Carrier is empowered

More information

BSS Applications Managed Services for CSPs. November 2012

BSS Applications Managed Services for CSPs. November 2012 BSS Applications Managed Services for CSPs November 2012 BSS Applications Managed Services for CSPs This research programme analyzed the BSS managed-services market, exploring applicationsled services

More information

Consulting and Systems Integration

Consulting and Systems Integration Consulting and Systems Integration Paolo Colella, VP and Head of Consulting and Systems Integration, Ericsson Public Ericsson AB 2010 2010-12-01 Page 1 THIS PRESENTATION CONTAINS FORWARD LOOKING STATEMENTS.

More information

On track to deliver 21 st century services

On track to deliver 21 st century services On track to deliver 21 st century services JP. Vanot Senior Executive VP, IT&N V. Badrinath Executive VP, IT&N on track towards one IT&N supporting the integrated operator phase 1: fixed / internet / mobile

More information

Wholesale carrier value Cost vs quality

Wholesale carrier value Cost vs quality Wholesale carrier value Cost vs quality Craig Skinner, Senior Consultant, Telecoms February 2013 1 Global communications trends Global economy increasingly dependent on communications Focus of growth has

More information

Solution & Service Portfolio for the Telco Market.

Solution & Service Portfolio for the Telco Market. Telecommunications IP-Based Communications Solution & Service Portfolio for the Telco Market. IP-Based Communications. Business flexibility!" ==Systems=== Solution & Service Portfolio for the Telco Market.

More information

W H I T E P A P E R C l o u d E n a b l i n g P l a t f o r m s f o r S e r v i c e P r o v i d e r s, U p d a t e ( 0 4. 1 2.

W H I T E P A P E R C l o u d E n a b l i n g P l a t f o r m s f o r S e r v i c e P r o v i d e r s, U p d a t e ( 0 4. 1 2. Athens Tower, Building B, 2-4 Mesogeion Ave., 5th Floor, GR 115 27, Athens, Greece Tel.: +30 2107473674 W H I T E P A P E R C l o u d E n a b l i n g P l a t f o r m s f o r S e r v i c e P r o v i d e

More information

OPSC Prepaid Real-time Billing for all Prepaid Services

OPSC Prepaid Real-time Billing for all Prepaid Services OPSC Prepaid Real-time Billing for all Prepaid Services billing mission real-time Orga Systems delivers an integrated suite of real-time billing products for fl exible rating and charging, convergent payment

More information

MINDBill. Point of Sale

MINDBill. Point of Sale MINDBill Billing and Customer Care Solution Point of Sale 2015 MIND CTI Ltd. Table of Contents Executive Overview... 3 Architecture Highlights... 3 Product Components... 4 The Sales Module... 4 POS Retail

More information

Alcatel-Lucent Managed Services Managed Transformation

Alcatel-Lucent Managed Services Managed Transformation Alcatel-Lucent Managed Services Managed 1 The telecommunication industry is undergoing a massive re-orientation, driven by the challenges faced by telecom operators and changes in business environment.

More information

Research Agenda and Key Issues for Converged Infrastructure, 2006

Research Agenda and Key Issues for Converged Infrastructure, 2006 Research Publication Date: 20 July 2006 ID Number: G00141507 Research Agenda and Key Issues for Converged Infrastructure, 2006 Sylvain Fabre Gartner's research will cover fixed-mobile convergence, the

More information