On the call today from MIND is Mrs. Monica Iancu, MIND's CEO, who will summarize our major achievements in 2013 and discuss our business.

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1 Andrea Dray Greetings, and welcome to the MIND CTI Fourth Quarter and Full Year 2013 Earnings Conference Call. At this time, all participants are in a listenonly mode. A brief question-and-answer session will follow the formal presentation. As a reminder, this conference is being recorded. Before we begin, I would like to point out that this call includes information that constitutes forward-looking statements. Although we believe that expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions and such other risks as discussed in our earnings release and at greater length in the company's filings with the SEC. MIND may elect to update these forward-looking statements at some point in the future; however, the company specifically disclaims any obligation to do so. Yesterday, MIND reported the results of its fourth quarter and full year The full financials can be found in our Form 6-K and on our web site. On the call today from MIND is Mrs. Monica Iancu, MIND's CEO, who will summarize our major achievements in 2013 and discuss our business. I would now like to turn the call over to Monica. Monica, please go ahead. Monica Iancu Thank you Andrea. Good day ladies and gentlemen. Thank you for your interest in MIND and for joining us today. During today's call I wish to explain and discuss our business and achievements in Details regarding our annual dividend and the financial results can be found in our latest report. I would like to start our call today with a short reminder of MIND's history, business, strategy and goals. MIND has built its reputation of state-of-the-art solutions with outstanding support for almost 20 years now. We started with call accounting solutions, enterprise solutions, and in 1997, we introduced 1

2 our billing and customer care software for Voice over IP. We have enhanced our billing solutions since then, to support convergent wireless, wireline, broadband and Cable TV service providers for both prepaid and postpaid business models. MIND has maintained an extremely strong cash position throughout the years, with a history of positive cash flows and annual dividends since We made 3 acquisitions through the years, in 2001, 2005 and We continue targeting potential acquisitions. We pursue acquisition targets at reasonable valuations that satisfy the criteria we defined: proven revenue generation, complementary technology and geography and expected accretion to earnings within two to three quarters - similar to the 2005 Sentori acquisition that provided company growth and strengthened our presence in the US mobile market. In 2013 we did not find any target that fulfills all these criteria and although we keep looking, we believe that such targets are scarce nowadays. We supply billing and customer care solutions to tier 2 and tier 3 carriers mainly in North and Central America, Europe and Africa. Our convergent billing and customer care solution supports multiple services, including voice, data and content services. Our solution uniqueness is driven by the fact that the rating real time engine is one engine, for both prepaid and postpaid payment models. It is unique because it includes not only the expected customer care and billing, but also additional modules developed on the same platform. These modules include our own integrated real-time mediation and provisioning that provide interfaces with IP meaning Internet Protocol and IN - meaning mobile Intelligent Networks as well as our own point-of-sale and on-line-store solutions. In addition to our billing and customer care solutions, we offer call management systems used by organizations for call accounting, telecom expense management, traffic analysis and fraud detection. Our enterprise software product has been installed on over 20,000 switches around the world. Our high-end product, PhonEX-ONE, delivers one unified solution for all voice communication expenses including traditional, IP and mobile telephony. The flexible and scalable architecture of PhonEX-ONE meets the needs of large enterprises, supporting an unlimited number of extensions and sites. 2

3 We also provide professional services, consisting of installation, turnkey project implementation services, customer support, training and maintenance services, customization and project management. Our professional services also include enhanced support options, known as managed services, which are mainly offered to customers in the United States and are performed from our offices. These managed services include performing day to day billing operational tasks. We primarily use two business models when we sell our solutions, the license model and the managed services model. In the license model, the customer pays a one-time implementation fee, a one-time license fee for a perpetual license limited by the traffic metrics chosen by the customer, and additional fees to expand above the limitation. In addition, we are paid maintenance fees. In the managed services model and in the Software as a Service model, the customer pays a one-time implementation fee, a monthly fee that includes a periodic license (right to use), and maintenance and services fees, calculated by the metrics chosen by the customer (mainly the number of subscribers). A trend that is expected to have an impact on our business is the growing acceptance of Software as a Service (SaaS) model. Both carriers and enterprises are looking at different options of leveraging cloud solutions to fulfill their business needs. Unified Communications (UC) is an increasingly important area for organizations looking to improve productivity and responsiveness while reducing their IT cost. The convergence of voice, video, and data communications around a shared IP-based infrastructure - allowing users to easily make a call, send a message, or join an audio or video conference - is bringing benefits to businesses of every size, industry and geography. The new business models include Unified Communications as a Service (UCaaS) or Billing as a Service (BaaS) along with the Managed Services model we support already. Our goal is to develop marketing and sales relationships with the vendors of UCaaS under which our Unified Communications analytics (enterprise solutions) will be sold as part of these vendors offerings. This requires us to develop new sales channels. This process is time consuming and requires the investment of some resources to conclude the necessary agreements and to certify and train these new channel partners. 3

4 2013 was an eventful year, with exciting new wins and follow-on orders. While our 2013 results are weaker than 2012 results, we are pleased with the new wins and with the rising interest in our solutions. The most important metrics, in our view, are customer satisfaction, margins, visibility and especially the cash flow from operations. We will continue to focus on these metrics. We support mission critical activities for our customers around the world, including managed services under long-term contract, and this drives strong recurring revenue with high visibility and strong backlog. Competition in our markets is intense and we expect competition to continue to be strong. We compete with many local companies and lately more than before with the largest billing vendors such as Amdocs. We believe that our competitive advantage is based on: our reputation of on-time and within budget delivery combined with the committed support; our ability to rapidly deploy a complete turn-key product based solution thus offering a lower total cost of ownership; our solutions' functionality, which includes billing, customer care, point-of-sale, mediation, provisioning, rating for multiple services and prepaid IN and IP functionality; and our flexibility to meet customer requirements. Since we released our first billing platform for VoIP in 1997, we have invested heavily in R&D, enhancing our solutions to cover all communications fields and all aspects of billing and customer care, releasing major new versions and new modules every year. We present now the most comprehensive offering and in 2013 we focused our development towards the end-user experience and enhanced scalability and performance. We will continue to maintain an up-to-date technology and intend to continuously improve our solutions, but we expect the R&D expense to decrease. In the next few years our engineering efforts will be dedicated more to customizations for new and existing customers and to other service related tasks. 4

5 We continue to focus on our targets: satisfied customers, successful on-time project implementations, winning new business and positive cash flow. We continue to believe that as always these targets build our great company culture and drive towards a successful future. New Wins and Follow-On Orders We succeeded in 2013 to secure five new deals, as well as several multiple follow-on orders. A large win is with a wireless communications service provider in the US to support its prepaid and postpaid wireless business. MIND will deploy its convergent billing and customer care platform that includes modules such as Point of Sales, Self-care, Online Store, Interactive Voice Response and support for Verizon Wireless LTE in Rural America (LRA Program). The largest size win is with an existing customer in East Europe, a carrier with over 1.5 million subscribers that operates in all telecom fields landline, wireless, broadband and TV and uses MIND's solution for part of their business. Over the next two years this customer will replace other platforms they currently use and upgrade the MIND solution to reach the true real-time convergent platform they desire in order to attract and retain their customer base. MIND was chosen after an extremely long and thorough search. This significant win is a multi-million dollar deal and we expect to recognize its revenue during a phased implementation within the next eight to ten quarters. A significant win is with an existing customer who utilized MIND s postpaid wireless solution. Our customer conducted a detailed search for a platform that unifies the multiple services and prepaid & postpaid business models. The carrier provides Cable, Wireless, Wireline & Broadband services. With this upgrade MIND will implement a fully convergent solution to support prepaid and postpaid for Wireline, Wireless, Broadband and Cable in one system. Two new wins, one fully completed already, are to deploy our prepaid wireless solution to two new customers. The contracts include real time interfaces for voice, SMS and data and MIND s unique promotions platform. 5

6 The multiple follow on orders we announced for 2013 include: MINDBill platform upgrades to support LTE, the newest telecom technology. license increases requests for additional services such as consultancy and customizations as well as onsite professional services MINDBill platform upgrades to support SMS campaigns in promotion bulks an upgrade to support pay in advance rate plans, etc. These customers chose MIND for its flexibility and support with frequent changes required by carrier marketing activities, for its wealth of functionalities and for MIND s proven true convergence (one integrated platform that includes all modules and supports all business models). The four US wins reflect the increasing reputation in the US market of our comprehensive solutions that provide operational efficiencies and our reputation of on-time successful implementations. Regarding the company size, we believe that we reached the right size and experience to support new projects and the multiple requests for engineering resources we receive from our growing customer base. We thrive now to consolidate the team that we built over the last few years and reach higher efficiencies. In 2013 we started to focus more on implementation of our quality management system. A Quality Management System is a set of coordinated activities to direct and control an organization in order to continually improve the effectiveness and efficiency of its performance. We started developing quality strategies and initiatives to improve work processes and to achieve higher efficiency. Our quality objective is the continual improvement of our overall performance. We believe that in order to achieve this goal we need to educate our teams that quality and efficient use of our resources are the responsibility of everyone in the organization. 6

7 We have involved all levels within the organization in the process of continually questioning their methods and seeking better ways of doing things. Performance, methods and targets are the three key areas where improvement is necessary for organizations to achieve and sustain success. We expect to see improvement in our operating margins based on better control and better utilization of resources. Since MIND depends on its customers, we make sure to understand current and future customer needs, meet customer requirements and aim to exceed customer expectations. We train our teams to understand that customer requirements must be met in order to ensure customer satisfaction. We have confidence in the ability of our organization to deliver the desired solutions and services consistently meeting the customers' needs and expectations. Quality is a philosophy for continuous improvement and requires leadership, determination, resilience, commitment and engagement. We expect to implement continuous improvement through changes of processes, based on analysis of feedback we get from our customers, our suppliers and our employees. Continuous improvement means a permanent evaluation of our performance and we continually strive to be better through learning and problem solving. In principle, quality affects all aspects of our organization and can have dramatic cost implications. We believe that by focusing on the implementation of a quality management system we increase customer satisfaction and we can reduce the cost of quality. Appointment of New VP I am pleased to announce that Gilad Parness was promoted to VP Enterprise Solutions, heading the entire Enterprise Solutions operations. Gilad brings to the reunited department experience in both Sales and Professional Services disciplines. Gilad started at MIND in 2004 as a team leader in the MINDBill Support. He was promoted to Support Manager and later to Director Professional Services leading the Sentori support team. During 2009 Gilad transitioned to Sales and Account Management. I wish Gilad and the Enterprise Solutions team a great 2014 and thereafter. I am confident that they will maintain and increase PhonEX ONE s great reputation (state-of-the-art product with exquisite support). 7

8 Summary We expect the latest important wins to have a positive impact on our 2014 results. We feel that we reached many of our targets - very high visibility, increased average deal size, significant recurrent revenue and fully convergent technology. We are extremely pleased with the enhancements we win with our customers. We believe it is the best proof of customer satisfaction and that it strengthens our ongoing relationship. Our technical teams, both development and support, are to be praised for their great work. We believe that now, with our highly qualified team, our proven methodology and technology we can aim to the next long term target - internal growth. 8

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