Financial Services Certificate III in Accounts Administration (FNS30311) based on the Financial Services Training Package (FNS10) version 5.

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1 Financial Services Certificate III in Accounts (FNS30311) based on the Financial Services Training Package (FNS10) version 5.1 Effective from 2012 Date published 14 October 2011 Updated February 2014

2 Original published version updated: February 2014 Training Package reference updated to version 5.1 (no changes to document content) September 2013 updated to FNS10v5 (Official notice: BOS42/13) October 2012 updated to FNS10v3.1 (Official notice: BOS42/12) 2014 Copyright Board of Studies, Teaching and Educational Standards NSW for and on behalf of the Crown in right of the State of New South Wales. This document contains Material prepared by the Board of Studies, Teaching and Educational Standards NSW for and on behalf of the Crown in right of the State of New South Wales. The Material is protected by Crown copyright. All rights reserved. No part of the Material may be reproduced in Australia or in any other country by any process, electronic or otherwise, in any material form, or transmitted to any other person or stored electronically in any form without the prior written permission of the Board of Studies, Teaching and Educational Standards NSW, except as permitted by the Copyright Act When you access the Material you agree: to use the Material for information purposes only to reproduce a single copy for personal bona fide study use only and not to reproduce any major extract or the entire Material without the prior permission of the Board of Studies, Teaching and Educational Standards NSW to acknowledge that the Material is provided by the Board of Studies, Teaching and Educational Standards NSW to include this copyright notice in any copy made not to modify the Material or any part of the Material without the express prior written permission of the Board of Studies, Teaching and Educational Standards NSW. The Material may contain third-party copyright materials such as photos, diagrams, quotations, cartoons and artworks. These materials are protected by Australian and international copyright laws and may not be reproduced or transmitted in any format without the copyright owner s specific permission. Unauthorised reproduction, transmission or commercial use of such copyright materials may result in prosecution. The Board of Studies, Teaching and Educational Standards NSW has made all reasonable attempts to locate owners of thirdparty copyright material and invites anyone from whom permission has not been sought to contact the Copyright Officer. Phone (02) Fax on (02) Acknowledgements Units of competency from the FNS10 Financial Services Training Package in this syllabus are Commonwealth of Australia. Reproduced with permission. The following copyright warning applies to the material from the Training Package: All rights reserved. This work has been produced initially with the assistance of funding provided by the Commonwealth Government through DIICCSRTE. This work is copyright, but permission is given to trainers and teachers to make copies by photocopying or other duplicating processes for use with their own training organisations or in a workplace where the training is being conducted. This permission does not extend to the making of copies for use outside the immediate training environment for which they are made, nor the making of copies for hire or resale to third parties. The views expressed in this version of the work do not necessarily represent the views of DIICCSRTE. DIICCSRTE does not give warranty nor accept any liability. Published by Board of Studies, Teaching and Educational Standards NSW GPO Box 5300 Sydney NSW 2001 Australia

3 Contents Introduction to the Financial Services Curriculum Framework The Financial Services Curriculum Framework and Certificate III in Accounts Status of units of competency for the Financial Services HSC courses and Certificate III in Accounts Minimum requirements for Certificate III in Accounts (FNS30311) Financial Services Certificate III in Accounts (FNS30311) The Financial Services Curriculum Framework includes the following documentation: the syllabus associated documents support materials. All of the Framework documentation is available on the Board s website at This document, Financial Services Certificate III in Accounts (FNS30311), should be read in conjunction with the Financial Services Curriculum Framework Stage 6 Syllabus. Introduction to the Financial Services Curriculum Framework The Financial Services Curriculum Framework is a Board Developed HSC syllabus based on the national Financial Services Training Package (FNS10) and includes pathways to: Certificate III in Accounts (FNS30311) Certificate III in Financial Services (FNS30111) Certificate II in Financial Services (FNS20111). The Financial Services Curriculum Framework contains the following HSC VET courses (detailed in Section 2 of the Syllabus): Financial Services (120 indicative hours) Financial Services (240 indicative hours) Financial Services Specialisation Study (60 indicative hours). HSC VET courses are dual accredited. Students can gain credit towards: the NSW Higher School Certificate (HSC) an AQF VET qualification eg Certificate III in Accounts. 3

4 As a result of the dual accreditation, HSC VET courses are governed by two sets of rules: HSC unit credit requirements determined by: HSC course requirements (detailed in Section 2 of the Syllabus) the requirements for satisfactory course completion outlined in the Board of Studies Assessment, Certification and Examination (ACE) Manual AQF VET qualification requirements specified in: the qualification packaging rules for Certificate III in Accounts defined in the Financial Services Training Package (detailed on pp of this document) RTO policies. It is important to note that the rules and structure of HSC VET courses are not identical to the qualification packaging rules. HSC VET courses can only be delivered by a Registered Training Organisation (RTO) who must: deliver the HSC VET course in accordance with Board of Studies requirements meet the requirements of the VET Quality Framework [formerly referred to as the Australian Quality Training Framework (AQTF)] meet the Training Package requirements. The Financial Services Curriculum Framework and Certificate III in Accounts The Financial Services Training Package qualification packaging rules for Certificate III in Accounts (FNS30311) requires the achievement of: a set of 7 core units of competency plus 4 elective units of competency. (Refer to pp of this document for further detail.) To achieve Certificate III in Accounts (FNS30311) as a part of the HSC, students will generally complete the following HSC VET courses from the Financial Services Curriculum Framework: Financial Services (240 indicative hours) 4 HSC credit units Financial Services Specialisation Study (60 indicative hours) 1 HSC credit unit. To be eligible for the award of the HSC, students must satisfactorily complete a pattern of study that includes 22 HSC credit units (refer to the Assessment, Certification and Examination (ACE) Manual for further detail). Students undertaking Certificate III in Accounts (FNS30311) through the Financial Services (240 indicative hours) course plus the Financial Services Specialisation Study (60 indicative hours) will be eligible for 5 HSC credit units towards the 22 HSC credit units required for the award of their HSC. Students who only undertake the Financial Services (240 indicative hours) course will be eligible for 4 HSC credit units and a Statement of Attainment towards Certificate III in Accounts. 4

5 Financial Services HSC course requirements for Certificate III in Accounts Refer to pp 9 12 of this document and Section 2 of the Syllabus for further detail. HSC course requirements Financial Services (240 indicative hours) Students must undertake: AQF VET qualification requirements Certificate III in Accounts Students must achieve 11 units of competency 7 core plus 4 electives five mandatory units of competency (110 HSC indicative hours) made up of four core and one elective two Accounting stream units of competency (75 HSC indicative hours) made up of one core and one elective HSC Content (four mandatory focus areas plus the Accounting stream focus area) HSC elective units of competency to a minimum of 55 HSC indicative hours (from the streams not already undertaken and/or the HSC elective pool) minimum of 70 hours of mandatory work placement Financial Services Specialisation Study (60 indicative hours) Students must undertake: 60 HSC indicative hours worth of units of competency not previously undertaken from the streams and/or the HSC elective pool to be able to achieve Certificate III in Accounts the remaining units of competency need to include: remaining 2 core units of competency for the qualification 2 elective units of competency for the qualification Work placement Work placement is a mandatory HSC VET course requirement with minimum hours assigned to each HSC VET course. Non-completion of work placement means the student has not met the HSC VET course requirements and cannot count the HSC credit units for the course towards the award of their HSC. They would still be credentialled for the AQF VET qualification outcome. 5

6 The minimum work placement requirement for students undertaking Certificate III in Accounts (FNS30311) is: Financial Services (240 indicative hours) 70 hours Financial Services Specialisation Study (60 indicative hours) no additional hours required Work placement is to be undertaken in an appropriate financial services work environment. Appropriate work placements may be in the financial services industry or in related industry areas and include a mix of financial services-specific and more general workplace experiences. Refer to the Work Placement in Financial Services document for further information, including industry-specific advice regarding work placement in financial services. HSC Content The HSC Content for this Framework is organised into focus areas. Each focus area prescribes the scope of learning for the HSC. This is drawn from the associated units of competency (outlined in Table 1 below). Students undertaking the Financial Services (240 indicative hours) course must address: all of the mandatory focus areas: Financial operations Industry context Work Safety one stream focus area: Accounting (for Certificate III in Accounts ). The content description for each focus area is detailed in Section 3 of the Syllabus. The HSC examination in Financial Services is based on the HSC Content and employability skills for the Certificate III qualifications in this Framework (refer to Section 4 of the Syllabus). Table 1 Focus areas and associated units of competency for Certificate III in Accounts (FNS30311) Associated units of competency Focus area Unit code Unit title Financial operations FNSACC301A Process financial transactions and extract interim reports FNSACC303A Perform financial calculations Industry context BSBWOR203B Work effectively with others Work FNSINC301A Work effectively in the financial services industry Safety BSBOHS201A Participate in OHS processes FNSINC301A Work effectively in the financial services industry Accounting BSBFIA401A Prepare financial reports FNSACC302A Administer subsidiary accounts and ledgers 6

7 HSC examination The Financial Services Curriculum Framework includes an HSC examination which provides the opportunity for students to have their HSC mark contribute to the calculation of their Australian Tertiary Admission Rank (ATAR). Students who have completed the Financial Services (240 indicative hours) course are eligible to sit for the Financial Services HSC examination. Students who want to sit for the Financial Services HSC examination must be entered for both the Financial Services course and the Financial Services examination on Schools Online (). It is the responsibility of the home school to enter students into VET Framework courses and VET HSC examinations when the course is studied at a TAFE NSW Institute. Students will sit for the Financial Services HSC examination at the same HSC examination centre where they sit all of their other written HSC examinations (usually at their home school). The Financial Services HSC examination is based on the HSC Content (refer to Section 3 of the Syllabus) and employability skills for the Certificate III qualifications in this Framework (refer to p 16 of this document and the Employability Skills in Financial Services document). The Financial Services HSC examination is a written exam independent of the competencybased assessment undertaken during the course and has no impact on student eligibility for Certificate III in Accounts (FNS30311). HSC examination specifications The HSC examination specifications, which describe the format of the Financial Services HSC examination, are contained in the Assessment and Reporting in Financial Services Stage 6 document. The Financial Services HSC examination will consist of a 2-hour written paper. The paper will consist of four sections: Section I objective response questions to the value of 15 marks Section II short-answer questions to the value of 30 marks Section III one extended response question to the value of 15 marks Section IV three structured extended response questions (one for each of the stream focus areas: Accounting, Financial Services, and Financial Markets and Systems) each to the value of 20 marks. Candidates will be required to answer the question on the stream they have studied. The Financial Services HSC examination is based on the HSC Content (focus areas) and employability skills for the Certificate III qualifications: Sections I, II and III are based on the mandatory focus areas Section IV is based on the stream focus areas and can also draw from the mandatory focus areas. Students undertaking Certificate III in Accounts will answer the Accounting structured extended response question in Section IV. 7

8 Relationship of the Financial Services (240 indicative hours) course structure to the Financial Services HSC examination HSC units of competency HSC Content HSC Examination one common examination Mandatory units of competency Stream units of competency Accounting or Financial Services or Financial Markets and Systems Mandatory focus areas Financial Operations Industry Context Work Safety Stream focus areas Accounting or Financial Services or Financial Markets and Systems Section I 15 objective response questions Section II short answer questions Section III one extended response question Section IV three structured extended response questions one question for each stream Accounting, Financial Services and Financial Markets and Systems students answer the question on the stream they have studied HSC elective units of competency no HSC Content not examinable 8

9 Status of units of competency for the Financial Services HSC courses and Certificate III in Accounts To achieve Certificate III in Accounts (FNS30311) the Financial Services Training Package requires students to achieve 11 units of competency: 7 core units of competency 4 elective units of competency. To achieve Certificate III in Accounts (FNS30311) as a part of the HSC, students will generally do the following HSC VET courses: Financial Services (240 indicative hours) Financial Services Specialisation Study (60 indicative hours). To meet HSC course requirements, students completing the Financial Services (240 indicative hours) course must undertake five mandatory and two stream units of competency (5 core and 2 electives for Certificate III in Accounts ) plus 55 HSC indicative hours of HSC elective units of competency. Students who are also completing the Financial Services Specialisation Study (60 indicative hours) course must undertake an additional 60 HSC indicative hours of units of competency. Status in Financial Services Curriculum Framework HSC indicative hours Unit code Unit title Certificate III in Accounts 7 core & 4 electives min 1 listed elective max 3 other electives mandatory 15 BSBOHS201A Participate in OHS processes core mandatory 15 BSBWOR203B Work effectively with others other elective (max 3) mandatory 45 FNSACC301A Process financial transactions and extract interim reports core mandatory 10 FNSACC303A Perform financial calculations core mandatory 25 FNSINC301A Work effectively in the financial services industry core accounting stream 40 BSBFIA401A Prepare financial reports listed elective accounting stream 35 FNSACC302A Administer subsidiary accounts and ledgers core sub-total HSC indicative hours mandatory and stream units of competency 185 9

10 To achieve Certificate III in Accounts (FNS30311) students must undertake the 2 remaining core units of competency. Status in Financial Services Curriculum Framework HSC indicative hours Unit code Unit title Certificate III in Accounts 7 core & 4 electives min 1 listed elective max 3 other electives elective 25 BSBITU306A Design and produce business documents core elective 20 BSBWRT301A Write simple documents core sub-total HSC indicative hours mandatory, stream and remaining core units of competency 230 For the HSC students must undertake a further 70 HSC indicative hours of units of competency [10 HSC indicative hours to meet the requirements of the Financial Services (240 indicative hours) course plus 60 HSC indicative hours to meet the requirements of the Financial Services Specialisation Study (60 indicative hours) course]. To achieve Certificate III in Accounts (FNS30311), these need to include 2 more units of competency that are elective for the qualification. Status in Financial Services Curriculum Framework HSC indicative hours Unit code Unit title Certificate III in Accounts 7 core & 4 electives min 1 listed elective max 3 other electives elective 15 FNSACM301A Administer financial accounts listed elective elective 10 FNSACM302A Prepare, match and process receipts listed elective financial services stream 20 FNSACM303A Process payment documentation listed elective elective 30 FNSBKG405A Establish and maintain a payroll system listed elective elective 20 FNSCRD301A Process applications for credit listed elective elective 20 FNSCRD302A Monitor and control accounts receivable listed elective elective 25 FNSCRD405A Manage overdue customer accounts listed elective 10

11 Status in Financial Services Curriculum Framework HSC indicative hours Unit code Unit title Certificate III in Accounts 7 core & 4 electives min 1 listed elective max 3 other electives elective 25 FNSCUS402A Resolve disputes listed elective elective 20 FNSORG301A Administer fixed asset register listed elective financial services stream 20 FNSRTS301A Provide customer service in a retail agency listed elective elective 25 FNSRTS302A Handle foreign currency transactions listed elective elective 20 FNSRTS304A Administer debit card services listed elective elective 10 FNSRTS307A Maintain Automatic Teller Machine (ATM) services listed elective financial services stream 15 FNSRTS308A Balance cash holdings listed elective elective 20 FNSRTS309A Maintain main bank account listed elective elective 20 BSBCMM301B Process customer complaints listed elective elective 20 BSBCUS301B Deliver and monitor a service to customers listed elective elective 20 BSBCUS403B Implement customer service standards listed elective elective 30 BSBFIA302A Process payroll listed elective elective 20 BSBITU304A Produce spreadsheets listed elective elective 15 BSBITU305A Conduct online transactions listed elective elective 15 BSBRKG303B Retrieve information from records listed elective financial services stream 20 BSBRKG304B Maintain business records listed elective elective 20 BSBWOR301B Organise personal work priorities and development listed elective elective 40 FNSACC406A Set up and operate a computerised accounting system other elective (max 3) elective 25 FNSIAD301A Provide general advice on financial products and services other elective (max 3) 11

12 Status in Financial Services Curriculum Framework HSC indicative hours Unit code Unit title Certificate III in Accounts 7 core & 4 electives min 1 listed elective max 3 other electives elective 40 FNSINC401A Apply principles of professional practice to work in the financial services industry other elective (max 3) elective 20 FNSPRT301A Establish entitlements to an intestate estate other elective (max 3) elective 20 FNSPRT302A Administer a non-complex estate other elective (max 3) elective 20 FNSPRT303A Administer a non-complex trust other elective (max 3) elective 20 FNSRTS303A Balance retail transactions other elective (max 3) elective 30 FNSRTS305A Process customer accounts other elective (max 3) elective 30 FNSRTS306A Process customer transactions other elective (max 3) elective 25 FNSRTS401A Manage credit card services other elective (max 3) elective 30 FNSRTS402A Prepare government returns and reports other elective (max 3) elective 20 FNSSAM301A Identify opportunities for cross-selling products and services other elective (max 3) elective 20 BSBCCO203A Conduct customer contact other elective (max 3) elective 25 BSBCCO304C Provide sales solutions to customers other elective (max 3) elective 15 BSBDIV301A Work effectively with diversity other elective (max 3) elective 30 BSBSUS301A Implement and monitor environmentally sustainable work practices other elective (max 3) elective 15 BSBWOR204A Use business technology other elective (max 3) 12

13 Minimum requirements for Certificate III in Accounts (FNS30311) The following pages outline the qualification packaging rules for the AQF VET qualification FNS This information is reproduced directly from the Financial Services Training Package (FNS10). It is included so that the minimum requirements for achieving the industry qualification are clear. Students who meet these requirements will be eligible for the relevant AQF VET Certificate, whether or not they have met the additional requirements of the HSC course. A Statement of Attainment will be issued for achievement of single or multiple units of competency. At a later date, a person can undertake further skill development or training and be assessed against additional competencies until they have achieved all the competencies required for an AQF VET qualification. RTOs must recognise and give credit for the competencies recorded on a Statement of Attainment. Please note: Only the shaded units of competency are available in the Financial Services Curriculum Framework. HSC course requirements are outlined in Section 2 of the Syllabus. FNS30311 Certificate III in Accounts This qualification reflects the job roles of employees with functions that could include: filing, checking and processing financial data entry and processing accounts payable/accounts receivable providing customer service in financial transactions assisting in processing payroll front line cashiering and bank account maintenance assisting with entering transaction data to ledgers and maintaining a general ledger processing purchases and sales including EFT/e-business producing GST reports. Qualification Pathway The primary pathway from this qualification is entry level employment in a range of financial services sectors. Specialist FNS10 Financial Services Training Package qualifications at Certificate IV such as FNS40211 Certificate IV in Bookkeeping or FNS40611 Certificate IV in Accounting would support career progression. 13

14 Packaging rules Financial Services Curriculum Framework Certificate III in Accounts 11 units must be achieved: 7 core units plus 4 elective units. 1 elective unit must be selected from the elective units listed below. The remaining 3 elective units may be selected from the elective units listed below, any endorsed Training Package or accredited course. Elective units may be selected from a Certificate III or Certificate IV qualification. Elective units must be relevant to the work outcome, local industry requirements and the qualification level. Core units of competency: FNSACC301A Process financial transactions and extract interim reports FNSACC302A Administer subsidiary accounts and ledgers FNSACC303A Perform financial calculations FNSINC301A Work effectively in the financial services industry BSBOHS201A Participate in OHS processes BSBITU306A Design and produce business documents BSBWRT301A Write simple documents Elective units of competency: FNSACM301A Administer financial accounts FNSACM302A Prepare, match and process receipts FNSACM303A Process payment documentation FNSBKG402A Establish and maintain a cash accounting system FNSBKG403A Establish and maintain an accrual accounting system FNSBKG405A Establish and maintain a payroll system FNSCRD301A Process applications for credit FNSCRD302A Monitor and control accounts receivable FNSCRD405A Manage overdue customer accounts FNSORG301A Administer fixed asset register FNSRTS301A Provide customer service in a retail agency FNSRTS302A Handle foreign currency transactions FNSRTS304A Administer debit card services FNSRTS307A Maintain Automatic Teller Machine (ATM) services FNSRTS308A Balance cash holdings 14

15 FNSRTS309A FSNCUS402A BSBCMM301B BSBCUS301B BSBCUS403B BSBFIA302A BSBFIA401A BSBITU304A BSBITU305A BSBRKG303B BSBRKG304B BSBWOR301B Maintain main bank account Resolve disputes Process customer complaints Deliver and monitor a service to customers Implement customer service standards Process payroll Prepare financial reports Produce spreadsheets Conduct online transactions Retrieve information from records Maintain business records Organise personal work priorities and development 15

16 Employability Skills Qualification Summary Employability Skill Industry/enterprise requirements for this qualification include: Communication questioning, clarifying and evaluating information reading and reviewing a range of financial reports using specialist language in written and oral communication writing in a range of styles to suit different audiences Teamwork referring matters to nominated person as required working as a member of a team and applying knowledge of one s own role to achieve team goals working with diverse persons and groups Problem-solving checking reports for accuracy and correcting errors as required collecting, comparing and contrasting data in order to create reports using problem-solving tools and techniques to solve reconciling problems Initiative and enterprise contributing to solutions to workplace challenges designing reports to effectively present workplace information Planning and organising operating a computerised financial system maintaining accounts records for compliance purposes preparing, processing and maintaining financial records recording, gathering and classifying information Self-management managing own time and priorities and dealing with contingencies operating within industry standards, legislation and regulations taking responsibility as required by work role and ensuring all organisational policies and procedures are followed Learning acquiring and applying knowledge of products, services and organisational policies and procedures applying knowledge of the industry to workplace activities learning new ideas, skills and techniques seeking appropriate technical help with stand-alone and online computerised systems Technology using electronic communication devices and processes (eg internet, organisational deposit facilities, software packages and to produce written correspondence and reports) using technology to assist the management of information and meet compliance requirements 16

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