The beauty professional

Transcription

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2 Licensed to: This is an electronic version of the print textbook. Due to electronic rights restrictions, some third party content may be suppressed. Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. The publisher reserves the right to remove content from this title at any time if subsequent rights restrictions require it. For valuable information on pricing, previous editions, changes to current editions, and alternate formats, please visit to search by ISBN#, author, title, or keyword for materials in your areas of interest.

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4 Licensed to: Chapter 1 The beauty professional Learning objectives Introduction Being a successful beauty therapist General codes of conduct

5 Chapter 1 The beauty professional Image Dream Workwear Dream Workwear Professional appearance Assistant therapist Beauty therapist Health and Safety 3

6 4 Part 1 The beauty professional Receptionist Personal appearance General rules for employees Make-up Jewellery Nails Health and Safety Artificial nails Shoes Ethics code of ethics Team meetings Working in the industry induction

7 Chapter 1 The beauty professional Job roles and responsibilities job description 5 Roles and responsibilities Job description Job description Beauty therapist Location Based at salon as advised Main purpose of job To ensure customer care is provided at all times To maintain a good standard of technical and client care, ensuring that up-to-date methods and techniques are used following the salon training practices and procedures Responsible to Salon manager Requirements To maintain the company s standards in respect of beauty services To ensure that all clients receive service of the best possible quality To advise clients on services and treatments To advise clients on products and aftercare To achieve designated performance targets To participate in self-development or to assist with the development of others To maintain company policy in respect of: personal standards of health/hygiene personal standards of appearance/conduct operating safely while at work public promotion corporate image as laid out in employee handbook. To carry out client consultation in accordance with company policy To maintain company security practices and procedures To assist your manager in the provision of salon resources To undertake additional tasks and duties required by your manager from time to time. contract of employment Employment Relations Act, 2000 Small Business Fair Dismissal Code Fair Work Act 2009 Summary dismissal

8 6 Part 1 The beauty professional Electronic communication An efficient working environment Treatment times Treatment Abbreviation Treatment time allowed* Cleanse and make-up C/M/up 45 mins Eyebrow shaping E/B reshape or trim 15 mins Eyebrow tint EBT 10 mins Eyelash tint ELT 20 mins Eyelash perm ELP 45 mins Manicure Man 45 mins Nail art N/Art 5 10 mins per nail Pedicure Ped 45 mins Leg wax: half 1/2 leg wax 30 mins three-quarter 3/4 leg wax mins full Full leg wax 50 mins Bikini wax B/wax 15 mins Underarm wax U/arm wax 15 mins Arm wax F/arm wax 30 mins Eyebrow wax E/B wax 15 mins Ear pierce E/P 15 mins Facial F 60 mins False lashes F/Lash 20 mins *Treatment time does not include preparation for treatment and consultation.

9 Chapter 1 The beauty professional Punctuality Working under pressure Absence from work Dealing with the unexpected Effective communication between staff Positive relationships with colleagues 7

10 8 Part 1 The beauty professional Grievances staffing structure grievance appeals Effective teamwork Shutterstock Client communication Non verbal communication Communication

11 Chapter 1 The beauty professional Client confusion Non verbal communication Non verbal signals Body language Shutterstock 9

12 10 Part 1 The beauty professional Evaluating customer care Respond to client complaints Avoiding client dissatisfaction Complaints procedure complaints procedure Dealing with client dissatisfaction Legal requirements Health and safety

13 Chapter 1 The beauty professional Occupational Health and Safety Act 2004 OHS Act Occupational Health and Safety Act 1992 (Cth) Privacy Act 1988 Equal opportunities Racial Discrimination Act 1975 Australian Human Rights Commission Disability Discrimination Act 1992 Age Discrimination Act 2004 Sex Discrimination Act 1984 Environment protection Environment Protection and Biodiversity Conservation Act 1999 Improving personal efficiency consistent Performance review or appraisal Appraisal 11

14 12 Part 1 The beauty professional Targets Targets Performance appraisal Name Jeanette Manners Job title Trainee beauty therapist Date of appraisal 19 February 2010 Objectives To obtain competence in improving facial skin condition across the range. Notes on achievement Competence has been achieved for most facial skin condition range requirements. Training requirements Further training and practice is needed within the area of facial massage. Any other comments on performance by appraiser Jeanette has achieved most of the objectives set out during the last appraisal. Any comments on the appraisal by the staff member Appraised I feel that this has been a fair appraisal of my progress although I did not achieve all of my performance targets. J Manners Action plan To achieve occupational competence across the range for facial skin condition. To undergo training and practice in hair removal techniques. To take assessment for hair removal. Date of next appraisal 20 October 2010 own

15 Chapter 1 The beauty professional Personal efficiency against targets set 13 Beauty Training Package Codes of Conduct Job promotion Being positive about negative feedback Continuous professional development (CPD) National Competency Standards for Beauty Therapy Beauty Training Package National Training Quality Council (NTQC) Units of Competency Developing within the job role Opportunities to improve technical skills and knowledge

16 14 Part 1 The beauty professional Employability Employability skills in the salon Communication communication skills Teamwork Problem-solving Initiative and Enterprise Planning and Organising Self-Management Learning that Technology Sustainability Environmental sustainability Social sustainability Economic sustainability Sustainability in the salon

17 Chapter 1 The beauty professional 15 Assessment of knowledge and understanding You have now learned how to perform reception duties with customer service and retail skills. The skills you have learned in professional development, communication and teamwork will also help you to work effectively in a salon environment. To check your understanding, answer the following short questions. Present a professional attitude and appearance 1 It is necessary to ask a client a series of questions to finalise a treatment plan. Confidential information should only be available to persons to whom consent has been given. What is the name of the Act or legislation? 2 List five important service standards to be followed with regard to appearance and behaviour while in the salon environment. 3 If a beauty therapist had an unprofessional attitude, how would this affect the reputation of the salon? Establish and maintain effective relationships with colleagues and clients 1 Following the consultation you feel that the client is unsuitable for treatment. How would you handle this situation? 2 A client requests a service that you are not qualified to offer. They insist that they receive the treatment. What action should you take and why? 3 Why is it important to have an awareness of and allocate the appropriate amount of time when booking and performing different beauty therapy services? 4 All colleagues should be treated equally. The Australian Human Rights Commission recommends that it is best practice to have a written Equal Opportunities Policy. What should this include? 5 Why are positive working relationships with your colleagues important? 6 If you have a dispute with a colleague why is it important that it is quickly resolved? Work effectively as a team to perform roles according to salon procedures in a retail environment 1 How can you promote teamwork in the salon? 2 A client arrives for a treatment to find that there has been a mistake with the booking and an appointment has not been made for them. What action should be taken? Communicate effectively with clients and colleagues 1 What could be a reason for client dissatisfaction? How could client dissatisfaction be avoided? 2 What steps need to be taken if a client makes a complaint? 3 If a client requested information that was outside your responsibility, how would you respond to ensure that dissatisfaction was avoided? 4 What are the main methods of communication? Improve personal performance at work 1 Action points for your personal development are identified at performance review or appraisal. Why is it important to respond positively to reviews and feedback on your performance? 2 How will training improve your personal performance? 3 Why is it important to keep up to date with current trends, products and services in beauty therapy?