TRAINING RESULTS SUCCESS

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1 TRAINING RESULTS SUSS 2014 PROFESSIONAL DEVELOPMENT COURSE CATALOG organizational effectiveness QUALITY AND continuous improvement Accounting, Finance and Tax INFORMATION TECHNOLOGY Health IT/INFORMATICS

2 LOCATIONS Corporate College East 4400 Richmond Road Warrensville Heights, OH Corporate College West Center Ridge Road Westlake, OH INFORMATION Customized Training Professional Development Conference Centers website table of contents organizational effectiveness COURSES Pages 3-10 QUALITY AND continuous improvement COURSES Pages ACCOUNTING, FINANCE AND TAX COURSES Pages INFORMATION TECHNOLOGY COURSES Pages CORPORATE COLLEGE your training partner PROFESSIONAL DEVELOPMENT Corporate College provides training and development for professionals on an individual basis through open enrollment courses, workshops and certificate programs. Our talented team brings a wealth of experience that helps participants enhance their professional and industry related skills. CUSTOMIZED training Our team of subject matter experts is committed to delivering outstanding service in customized training solutions designed to meet your strategic business goals, and innovative consulting solutions that improve individual, team and organizational performance. CONFERENCE CENTERS With Corporate College as your partner, planning that corporate meeting or special event is easy. Our experienced event planners will manage all your meeting details so that you can stay focused on your business agenda. Health it/informatics COURSES Pages registration information Page 29

3 quality and CONTINUOUS IMPROVEMENT NEW PROGRAMS FOR 2014 FRONTLINE MANAGER CERTIFICATE Page 6 Frontline managers must motivate and bolster the morale of the people who ultimately deliver services to customers. A well-developed frontline workforce results in a pool of potential candidates for management positions to enhance succession planning and talent management. Topics: Becoming a Team Player Dealing with Difficult People Delivering Great Customer Service Effective Communication Embracing Change at Work And more CERTIFIED MANAGER OF APARTMENTS Page 20 Corporate College and Northeast Ohio Apartment Association have partnered to offer a certification program to enhance the knowledge and skills of apartment managers in Northeast Ohio. Successful completion of this program will assist in providing growth, professionalism and progress within the multi-family industry. Topics: Budgeting Converting Prospects into Residents Fair Housing/Property Policies Hiring and Managing Property Staff Leasing and Leases And more LEANOHIO BOOT CAMP: TRANSFORMING THE PUBLIC SECTOR Page 16 This practical training is aimed at generating results by using Lean methods and tools. This program is ideal for people who work in government in an Ohio city, township, county, school district, public university, or other governmental agency or organization. Funding is available for eligible government employees. Topics: Change Management Data Collection and Display Project Selection and Scoping Team Management Understanding Your Customers And more OSHA TRAINING Page 16 Corporate College partnered with Mid-America OSHA Education Center to deliver OSHA authorized and endorsed training. A wide selection of training courses, certificate programs and customized solutions are available to broaden knowledge of recognition, avoidance and prevention of safety/ health hazards in the workplace. Topics: Fall Arrest Systems HAZWOPER Refresher Health Hazard Awareness OSHA 511 Standards for General Industry OSHA 7505 Accident Investigation And more 2

4 organizational effectiveness 3 Corporate College understands the skills and attributes companies seek in their talent and leaders. Fundamentals such as effective communication, dealing with difficult people and time prioritization are critical to maximize personal work effectiveness. training solutions Change management communications customer service frontline management leadership sales team development

5 organizational effectiveness training solutions Change Management To succeed in today s business environment organizations need to grow, adapt and change. Managing change is difficult work and there are many different ways to approach it. Corporate College believes that in order for change initiatives to succeed, leaders must develop change management skills at all levels of an organization and build systems to help employees be adaptable during the transformation. Corporate College helps clients produce changes that are done on time, on budget and have the buy in of key stakeholders. Our change management solution includes: training, coaching, organizational support and measurement. Corporate College helps clients learn to adjust to changes in their environment. Customer Service Positive and consistent customer interactions are pivotal to your organization s success. At Corporate College, we understand that customers deserve to have their concerns answered during their first interaction, to have access to knowledgeable employees and to feel like a valued part of your business. Communications Communication programs are designed for working professionals who are seeking to add value to their workplace by: building communication and collaboration skills; improving writing skills; learning how to use social media as a marketing tool; becoming a confident public speaker; and learning how to use critical analysis to identify and articulate a core problem or opportunity. 4 Professionals will learn how to facilitate written, oral and visual communications strategically to achieve an organization s mission. Study with professional instructors dedicated to teaching relevant skills applicable to the workplace to gain comprehensive knowledge of today s communication tools.

6 organizational effectiveness 5 Frontline Management Strong frontline supervisors and managers are needed to communicate and operationalize leadership s vision. Frontline managers must motivate and bolster the morale of the people who do the work those who ultimately deliver services to customers. Investing in developing frontline talent increases the likelihood of employee retention and engagement, customer satisfaction and productivity. Workshops cover a variety of topics. The certificate requires completion of all 10 courses within 18 months. Leadership Corporate College offers organizational development tools and services, including: training and development consulting; executive coaching; train the-trainer seminars; surveys and assessments to increase performance levels; employee engagement; and business results. It is imperative for employees and managers to constantly upgrade their skills to face the increasing complexities of changing labor, occupational health and safety legislation, the multicultural workforce and advances in technology. Sales The sales industry today requires competent sales professionals and managers who are able to use their skills effectively in all facets of the sales process. Gain the practical skills and confidence required in prospecting for new business, understanding clients needs and, more importantly, closing the sale. Team Development Corporate College offers culinary team development programs with hands-on company events that encourage relationship building, improved communications, increased creative thinking and fun in the kitchen. High-performing teams do not just happen. Developing a team requires direction from leaders, support from the organization, skill building and time. Customized to meet your company s unique needs, events range from two- to eight-hour sessions with a variety of cooking themes. In addition to our culinary team, we provide a professional facilitator to open, close and debrief each activity as the event unfolds. Located in the heart of downtown Cleveland, this stateof-the-art Hospitality Management Center, our primary training site, features an 80-seat demonstration kitchen, two full-size kitchens, a 150-seat restaurant with outside dining patio and special event/ meeting rooms.

7 quality organizational & CONTINUOUS effectiveness IMPROVEMENT FRONTLINE MANAGER CERTIFICATE PROGRAM Overview: The ability to lead people effectively is founded on a number of skills that are highly sought after by employers. Leadership is not a position or title, it is a frame of mind. Strong leaders are invaluable in setting vision. Strong frontline employees and managers are necessary to communicate and execute that vision. Great leaders are able to communicate effectively across the organization, embrace and direct the change that is needed to remain competitive, build and support teams that actively work towards achieving organizational goals and successfully deal with conflict when it arises. The Frontline Manager Certificate program is based on these principles. Adding a leadership certificate to your resume will allow others to recognize and have confidence that you are ready to advance in roles of leadership. CERTIFICATE COST: $1,350 Take one course. Complete all 10 courses to receive a certificate. SUSSFUL FRONTLINE MANAGER S SKILLS: Lead with professionalism and integrity Organize and plan work and resources effectively Tackle problems with confidence and handle the unexpected Take responsibility for decisions Demonstrate business knowledge and skills and makes sound judgments Team-oriented, inclusive and coach, support and develop talent Inspire others to go the extra mile Set clear expectations and communicate effectively to gain results Confront and resolve conflict Frontline Manager Courses: Frontline Leadership Using Your Strengths Effective Communication Delivering Great Customer Service Embracing Change at Work Becoming a Team Player Handling Conflict at Work Prioritizing My Time Dealing with Difficult People Professionalism 6

8 quality organizational and CONTINUOUS effectiveness IMPROVEMENT 7 Change Management Embracing Change at Work Change happens all around us - at home, in our communities and at work. The only constant of change is that it is unavoidable. Anxiety over the unknown, changes in roles and responsibilities and/or processes can result in unhappy, unproductive and stressed out employees. Embracing change is easier when we know what the changes are, why it is happening, the benefits it will yield and how to overcome barriers to change. $ ZLDR Aug. 6 W 8:30 a.m Oct. 14 T 8:30 a.m. COMMUNICATION Djordjevich Djordjevich Communication Skills for Managers This course provides students with an overview of effective methods of communication for managers. Students gain a working knowledge of the difference between hearing and listening, and will apply strategies for improving listening, speaking and writing skills. In addition, students will examine methods of delivering criticism, asking questions and teaching someone a process. The course also covers how to create effective business communications, such as presentations and documents. $ ZLDR Aug Online Online Online Cody Oct Online Online Online Cody Dec Online Online Online Cody Dynamic Presentation Skills Transform yourself from inexperienced speaker to skilled presenter. In this workshop you will learn to present your thoughts and ideas with conviction, control and self-confidence. You will gain the specific skills and direction you need to become comfortable with your own presentation style. You will receive expert advice on how to handle challenging situations and how to present by preparing a presentation, presenting in front of a group and receiving useful and timely feedback. $ ZPDI Sep. 17 W 8:30 a.m Nov. 12 W 8:30 a.m. Littleton Littleton Effective Communication It is no secret that good leaders are also good communicators. And the best leaders have learned that effective communication is as much about listening to others as the words they speak. The importance of the exchange of information in the workplace makes effective communication skills a critical business tool and an essential employee attribute. $ ZLDR Jul. 23 W 8:30 a.m Sep. 30 T 8:30 a.m. Earley Staff Presenting Data to Sell Your Point Have you ever had trouble getting a client or boss to buy into your idea? You are not alone. This course will provide you with the methods necessary to prepare and present data to effectively inform or persuade your audience. You will learn to interpret and organize data to make your case, present data in a visual form to effectively communicate your message and persuade your audience to buy into your idea. $ ZLDR Sep. 9 T 8:30 a.m. Korodi

9 quality organizational and CONTINUOUS effectiveness IMPROVEMENT COMMUNICATION Professionalism Today s organizations are multi-cultural, multi-faceted and multi-tasking. The way we dress, the things we say and how we act may change from job to job or from meeting to meeting. Employees must learn to be aware of their environment, be accountable for their actions and maintain a positive attitude to be thought of as a professional in today s work environment. $ ZLDR Sep. 10 W 8:30 a.m. 10:30 a.m Nov. 18 T 8:30 a.m. 10:30 a.m. Staff Earley Writing for Business Results Effective communication is critical to the success of any employee. Written communication - whether via , snail mail or other means - is an important component of a total communications strategy. This course increases confidence and skill in presenting thoughts and ideas in the written form. Learn useful and practical techniques for planning, organizing and delivering results-oriented messages. $ ZPDI Jul. 9 W 8:30 a.m Oct. 20 M 8:30 a.m. Littleton Littleton customer service Delivering Great Customer Service Customer service has the power to create the entire perception a customer has of an organization. One bad experience can result in not only losing that customer but losing future customers. Studies show that a satisfied customer may tell two or three people about their experience. Dissatisfied customers will tell eight to 20. However, even an unhappy customer will become a loyal customer if you resolve their complaint fast, fair and friendly. $ ZLDR Jul. 30 W 8:30 a.m Oct. 7 T 8:30 a.m. FRONTLINE MANAGEMENT Djordjevich Djordjevich First Line Supervision and Leadership This course provides individuals with an overview of general supervision concepts and methodologies. Understand requirements for making the transition to first line leadership and paradoxes of first line supervision. Examine the role of a supervisor, qualities of an effective leader and develop strategies for effective communication, management and training. Explore team development and technological factors that affect leadership. $ ZLDR Aug Online Online Online Cody Oct Online Online Online Cody Dec Online Online Online Cody 8

10 quality organizational and CONTINUOUS effectiveness IMPROVEMENT FRONTLINE MANAGEMENT Frontline Leadership Employees that exceed expectations in their daily work are often promoted into leadership roles. The transition from support staff to leader is often a challenging one. Although technical and functional expertise is necessary, it does not necessarily equate to being a good leader. Without the additional skills needed to communicate effectively, engage and lead others, the transition can be difficult and unsuccessful. $ ZLDR Jul. 9 W 8:30 a.m. 10:30 a.m Sep. 16 T 8:30 a.m. 10:30 a.m. Berry Earley Handling Conflict at Work Conflict in the workplace is a given. Although we may try to avoid it, we cannot escape it. The ability to recognize conflict, understand the nature or cause of the conflict and resolve conflict effectively will benefit individuals, teams and the organization as a whole. Developing the skills to handle conflict in the workplace is essential to increase morale and productivity at work, as well as enhance value in all areas of life. $ ZLDR Aug. 20 W 8:30 a.m Oct. 28 T 8:30 a.m. Earley Staff 9 LEADERSHIP Dealing with Difficult People Ever wonder how an encounter with a person went so bad so quick, and you are left asking yourself what you did? Chances are nothing. You were just dealing with a difficult person. Most times we can avoid or minimize our interactions with difficult people, but sometimes they are unavoidable. The best way to handle difficult people is to be aware and prepared for their behaviors and develop strategies for dealing with them. $ ZLDR Sep. 3 W 8:30 a.m Nov. 12 W 8:30 a.m. Djordjevich Djordjevich How to Manage Conflict in the Organization This course provides individuals with an overview of effective ways to manage conflict in the workplace. Learn to identify a range of types of conflict, as well as techniques for eliminating each type of conflict. Examine a variety of methods for conflict resolution and identify differences between interpersonal and structural conflicts in the workplace. Understand why it is so important to resolve conflict in the workplace as soon as it occurs. $ ZLDR Aug Online Online Online Cody Oct Online Online Online Cody Dec Online Online Online Cody

11 quality organizational and CONTINUOUS effectiveness IMPROVEMENT LEADERSHIP Increasing Your Emotional Intelligence Learn to define and practice self-management, self-awareness, self-regulation, self-motivation and empathy. Understand, use and manage your emotions. Verbally communicate with others and successfully communicate with others in a non-verbal manner. Identify the benefits of emotional intelligence and relate emotional intelligence to the workplace. Balance optimism of emotional intelligence and effectively impact others. $ ZLDR Sep. 25 TH 8:30 a.m Nov. 13 TH 8:30 a.m. Littleton Littleton Leading High Performance Teams Today s organizations demand that their teams do more. A leader with knowledge, skills and abilities can transform an acceptable team into an exceptional one. Leaders learn to diagnose behaviors and conditions that limit team performance. They gain knowledge to assess team strengths and weaknesses, as well as to use coaching and reinforcing skills to be a catalyst for high performance and continuous improvement. $ ZLDR Aug. 6 W 8:30 a.m Oct. 6 M 8:30 a.m Dec. 10 W 8:30 a.m. Littleton Littleton Littleton Prioritizing My Time Prioritization is an essential skill that we need to master to make the best use of our efforts and those of our team. This skill will also help create an atmosphere of calmness and fluidity, which allows for the focus of our energy and attention to be on the things that are truly productive. $ ZLDR Aug. 27 W 8:30 a.m Nov. 4 T 8:30 a.m. Djordjevich Earley Using Your Strengths Do you have the opportunity to do what you do best every day? Chances are you do not. All too often, our natural talents go untapped. From the cradle to the cubicle, we devote more time to fixing our shortcomings than to developing our strengths. Based on the bestselling book Strengths Finder 2.0 by Tom Rath, this course is sure to uncover hidden talents and strengths that will be invaluable throughout an entire career. $ ZLDR Jul. 16 W 8:30 a.m Sep. 23 T 8:30 a.m. TEAM DEVELOPMENT Djordjevich Djordjevich Becoming a Team Player Teamwork is critical to an organization s productivity and profitability. Teams solve problems better and accomplish tasks faster. Each individual on a team has unique qualities that make the team stronger and more effective. Learning what those qualities are and what role they play on the team will help to create an environment of trust and success. $ ZLDR Aug. 13 W 8:30 a.m Oct. 21 T 8:30 a.m. Djordjevich Djordjevich

12 quality AND CONTINUOUS IMPROVEMENT 11 Quality programs are no longer limited to just manufacturing; they can be applied to any business activity or process for improved effectiveness and efficiency. To maintain high quality standards while remaining globally and locally competitive, organizations need individuals who are committed and able to increase productivity in a way that is cost effective and meets organizational goals. training solutions PROJECT MANAGEMENT QUALITY ISO STANDARDS/PLEXUS CERTIFIED TRAINING LEAN SIX SIGMA

13 quality and CONTINUOUS IMPROVEMENT training solutions Project Management Project management is a disciplined and systematic approach used to bring projects from the planning stage through implementation, and ultimately into standard practices. Over the last few decades, project management has evolved to now require project managers to have a working knowledge of business, operations, quality and finance. At Corporate College, we believe in the fundamental principles of the Project Management Institute (PMI). Using PMI s Project Management Book of Knowledge as a foundation, courses have been designed to provide participants with the tools necessary for successfully overseeing, implementing and managing projects. Quality At Corporate College, we understand the needs of organizations to continuously improve and can help provide the training and coaching to achieve organizational success. Our training includes the latest techniques and proven quality tools, delivered by instructors with real-world experience. Corporate College can provide practical hands-on experience to drive organizations to the next level. Whether you are seeking certification or just an introduction to a specific topic, our classes are highly interactive and provide participants with a working knowledge of the subject. ISO Standards Plexus Certified Training Registration to ISO 9001 by an accredited certification body shows an overall commitment to quality and customers and a willingness to work toward improving efficiency. By becoming an ISO 9001-certified organization, your organization demonstrates the existence of an effective Quality Management System (QMS) that satisfies the rigors of an independent, external audit. Organizations that implement and adhere to a QMS have benefited through increased efficiency, revenue, customer satisfaction and employee morale. Corporate College has partnered with Plexus International to offer a wide array of ISO-related training for various health care, manufacturing and service-related sectors. Lean Six Sigma Lean Six Sigma has become the gold standard for process thinking and operational improvement for all industry sectors. Organizations, nonprofit and for-profit alike, require employees who can think both operationally and strategically and have the skills to develop solutions to reduce waste, errors and costs while ensuring that quality standards meet customer expectations. Our project-based program allows employees to immediately apply what they learn to their current job and provides employers with a tangible return-on-investment of training dollars. 12

14 quality and CONTINUOUS IMPROVEMENT 13 project management Certificate in Applied Project Management The Certificate in Applied Project Management program is a hands-on program that is aligned with the Project Management Institute s (PMI) Guide to the Project Management Body of Knowledge (PMBOK Guide). This program is designed to help the student understand and pull together all the knowledge areas and processes of project management necessary to plan and execute, control and close successful projects in any field. The theory of PMI is balanced by the reality of the course instructors project management experiences. A case study is threaded throughout the program, and includes activities which enable participants to apply the lessons learned in the units to the projects they are currently on. $1, ZMGT Sep Oct. 15 W 8:30 a.m Nov M/W 8:30 a.m. Bryan Bryan PMP Exam Boot Camp The PMP credential recognizes demonstrated knowledge and skill in leading and directing project teams and in delivering project results within the constraints of schedule, budget and resources. Preparation for a PMI credential requires study and review of current project management processes. If you have demonstrated experience and competence in leading project teams, this certification and this prep course is right for you. $1, ZMGT Sep Nov. 19 W 6 9:30 p.m. Anastasi QUALITY Understanding Data This is a blended-learning course that will focus on providing a solid foundation in the understanding of statistical terms and concepts and an overview of how data analysis relates to an organization. Learn to analyze data, identify trends and transform data and information that is meaningful to internal and external stakeholders. $ ZLSS Jul W 8:30 a.m Sep W 8:30 a.m Nov TH 8:30 a.m. Fazekas Fazekas Fazekas Problem Solving: Cause/Effect and FMEA Problems have a definite impact on an organization s profits. Some of the costs associated with problems in an organization are customer dissatisfaction, employee morale, wasted time and effort. Corrective and preventive action is the most powerful continuous improvement tool your organization can utilize, whether implementing an ISO System or just improving your quality system. $ ZLSS Aug T/W/TH 8:30 a.m Nov W/TH/F 8:30 a.m. Copeland Copeland

15 quality and CONTINUOUS IMPROVEMENT ISO STANDARDS/PLEXUS CERTIFIED TRAINING RABQSA: Plexus ISO 9001 Understanding and Internal Auditor Training ISO International Standards ensure that products and services are safe, reliable and of good quality. For business, they are strategic tools that reduce costs by minimizing waste and errors and increasing productivity. They help companies to access new markets, level the playing field for developing countries and facilitate free and fair global trade. This 3-day course is designed for both new auditors and those looking to sharpen their current auditing skills. Participants will acquire the necessary skills to become a leader in preparing and conducting 1st and 2nd party audits through interactive methods and avoiding lecture based learning. $1, ZISO Sep M/T/W 8:30 a.m Dec M/T/W 8:30 a.m. Copeland Copeland RABQSA: Plexus ISO/TS Understanding and Internal Quality Auditing The ISO/TS is an ISO technical specification aimed at the further development of Quality Management Systems (QMS) that caters to continual improvement, defect prevention and the reduction of variation and waste in the supply chain. In addition, the standard combines the AVSQ (Italian), EAQF (French) and VDA 6.1 (German) automotive requirement ISO/ TS 16949, coupled with customer-specific requirements, defines the quality system requirements for use in the automotive supply chain. $1, ZISO Aug T/W/TH 8:30 a.m Oct T/W/TH 8:30 a.m Dec T/W/TH 8:30 a.m. Copeland Copeland Copeland Plexus AS9100C Understanding and Internal Auditing AS9100 is the Standard for the Aviation, Space and Defense industry. The new Revision C update heavily incorporates the use of the Process Approach to auditing. This 3 day course is designed for both new auditors and those looking to sharpen their current auditing skills. Participants will acquire the necessary skills to become a leader in preparing and conducting 1st and 2nd party audits through interactive methods and avoiding lecture based learning. This course includes all Revision C updates. $1, ZISO Oct. 7-9 T/W/TH 8:30 a.m. Copeland Plexus ISO Medical Devices Understanding and Internal Auditing Throughout the world, manufacturers and their suppliers are expected to comply with the highest standards and regulations. ISO Medical Devices is the standard for organizations engaged in the manufacturing of medical devices. Participants will acquire the necessary skills to become a leader in preparing and conducting 1st and 2nd party audits. This course includes a simulated audit, based on documentation from an actual organization, so participants can develop and refine their newly acquired knowledge and skills. $1, ZISO Sep T/W/TH 8:30 a.m. Copeland ISO 13485/FDA 21CFR820 QSR Medical Devices Overview This course provides insight into the use of ISO as the basis for a quality management system implemented by medical device manufacturers. Participants engage in activities that foster an understanding of each standard element and the benefits of each element for their organization s system. $ ZISO Aug. 28 TH 8:30 a.m. Staff Nov. 5 W 8:30 a.m. Staff 14

16 quality and CONTINUOUS IMPROVEMENT LEAN SIX SIGMA 15 Executive Guide to Becoming a Lean Organization Lean is a business practice that means creating more value with fewer resources. Lean Six Sigma increases business productivity and identifies and eliminates waste at its root cause. The Lean Six Sigma culture ingrained in companies like General Electric, Boeing, Target and Amazon has resulted in global recognition for adding value and reducing costs for organizations in every sector of industry. This workshop is specifically designed for executives considering making the commitment to a Lean culture within their organization. $ ZLSS Jul. 16 W 8:30 a.m Sep. 17 W 8:30 a.m Nov. 17 M 8:30 a.m. Bryan Bryan Bryan Yellow Belt - Lean Six Sigma Lean Six Sigma Yellow Belt training is ideal for all individuals within an organization. Yellow Belts are familiar with Lean Six Sigma methodologies and tools that are necessary to identify opportunities for eliminating waste, reducing costs and improving processes. Yellow Belts have the skills to represent individual departments or organizations as an active member on Lean Six Sigma project teams. This is a blended-learning course: blended-learning reduces time away from home or work and ensures that class time is spent reinforcing learning through hands-on activities and class discussion. $1, ZLSS Sep Oct. 7 T 8:30 a.m. Fazekas Oct. 1 - Nov. 6 W 6-9:30 p.m. Fazekas Nov Dec. 3 W 8:30 a.m. Fazekas Green Belt - Lean Six Sigma Prerequisite: The LSS Yellow Belt course. Upon successful completion of this course, participants will be certified as Lean Six Sigma Green Belts. Lean Six Sigma Green Belts work directly with cross-functional project leaders to carry out identified improvement projects using LSS methodologies. Green Belts can implement all of the appropriate tools to lead independent local projects. $2, ZLSS Oct Dec. 31 T 8:30 a.m. Fazekas Lean Six Sigma Green Belt for Health Care This course has been customized to meet the unique needs of current and future health care professionals. Upon successful completion of this course, participants will be certified as Lean Six Sigma Green Belts for Health Care. Lean Six Sigma Green Belts for Health Care work directly with cross-functional project leaders to carry-out identified improvement projects using LSS methodologies within a health care organization. Green Belts will implement all of the appropriate tools to lead independent local projects when necessary Note: This course blends 40 hours of traditional classroom instruction with 28 hours of required online learning and assignments. To receive Green Belt certification, participants must attend all class sessions, complete all online assignments and complete a college approved Lean Six Sigma project. All course materials included. $3, ZLSS Sep Dec. 20 S 8:30 a.m. Fazekas

17 quality and CONTINUOUS IMPROVEMENT Black Belt - Lean Six Sigma Prerequisite: The Lean Six Sigma Green Belt course Upon successful completion of this course, participants will be certified as Lean Six Sigma Black Belts. Black Belts are trained experts in Lean, Six Sigma and statistical process control techniques. The LSS Black Belt course is designed to ensure effective use of DMAIC principles needed to improve business processes and the Lean tools to reduce waste and increase productivity. Individuals completing this course will have all the necessary tools to lead cross-functional project teams through implementation. This course uses MINITAB statistical software for all project calculations; it is preferable that participants bring their own laptop for software download. $3, ZLSS Sep. 5 - Dec. 31 F 8:30 a.m. Fazekas LeanOhio Boot Camp: Transforming the Public Sector LeanOhio Boot Camp is an intensive training program that uses Lean methods and tools. The entire program is tailored to the public sector workplace and public sector processes. The training is filled with government examples and exercises. This program is ideal for people who work in government in an Ohio city, township, county, school district, public university or other governmental agency or organization. Scholarships are available through the Local Government Efficiency Program. Participants should have support from their organization leadership to attend. $2, ZLEN Jul T/W/TH 8:30 a.m Sep Oct. 15 W 8:30 a.m Nov W/TH/F 8:30 a.m. Staff Staff Staff OSHA ENVIRONMENTAL AND SAFETY COMPLIANCE Overview: Corporate College is pleased to announce that we have partnered with Mid-America OSHA Education Center. Mid-America is one of only 25 centers in the United States formally authorized by OSHA to deliver courses and training. Instructors are trained and authorized to provide OSHA courses. Course materials are OSHA approved and certificates are OSHA endorsed. Corporate College will handle the reporting requirements to OSHA for participants. Registration for OSHA courses is processed through Mid-America. Note: All classes held at Corporate College East, except OSHA 521, 2264 and 3115 (held at Mid-America in Middleburg Hts.) Course Date Time Cost OSHA 7845 Record Keeping Sep. 12 8:30 a.m. - 5 p.m. $200 OSHA 7205 Health Hazard Awareness Sep. 22 8:30 a.m. 5 p.m. $200 OSHA 2225 Respiratory Protection Sep Oct. 3 8:30 a.m. 4 p.m. $750 OSHA 521 Guide to Industrial Hygiene OSHA 7500 Introduction to Safety and Health Management OSHA 7105 Evacuation and Emergency Planning OSHA 511 Standards for General Industry OSHA 7200 Blood Borne Pathogens, Exposure Control for Health Care Facilities OSHA 2255 Principles of Ergonomics Applied to Work Related Musculoskeletal and Nerve Disorder Oct :30 a.m. 3:30 p.m. $750 Oct. 20 8:30 a.m. 4 p.m. $200 Oct. 21 8:30 a.m. $200 Nov :30 a.m. 4 p.m. $800 Nov. 19 8:30 a.m. 4 p.m. $200 Nov :30 a.m. 3:30 p.m. $675 OSHA 7505 Accident Investigation Dec :30 a.m. 3 p.m. $400 OSHA 7210 Pandemic Influenza Dec. 9 8:30 a.m. 3 p.m. $200 MA 7220 Hazardous Materials for First Receivers Dec. 16 8:30 a.m. 5 p.m. $200 16

18 ACCOUNTING, FINANCE AND TAX The accounting, finance and tax fields require ongoing continuing education due to competitive necessity and state mandated standards. 17 According to the Bureau of Labor Statistics, employment of accountants, tax professionals and auditors is expected to increase 13 percent over the next decade. Having an industry recognized credential in this field may help to ensure your continued success. training solutions Certified Management Accountant Exam Review Certified Public Accountant Exam Review Enrolled Agent Certification Finance for Non-Financial Managers PayTrain Fundamentals CERTIFIED MANAGER OF APARTMENTS

19 ACCOUNTING, finance and tax training solutions Certified Management Accountant Exam Review Corporate College and Gleim Publishing have partnered to bring you two courses that will prepare learners to take the Certified Management Accountant (CMA) Exam. Review: planning, budgeting and forecasting; performance management; cost management; internal controls; and professional ethics. The CMA credential demonstrates your mastery of management accounting knowledge and skills, as well as competency and commitment to improving organizational performance. Certified Public Accountant Exam Review The Certified Public Accountant (CPA) examination is the most established and recognized professional accounting designation. Corporate College partnered with Gleim Publishing to deliver The Gleim Professor-Led Live Review, blending the experience, motivation and engagement of a live professor with the flexibility and resources of an online learning system. Enrolled Agent Certification Enrolled agents are licensed by the federal government and have demonstrated special competence in tax matters, professional ethics and can practice before the IRS anywhere in the United States. The enrolled agent program is a blended learning program intended to prepare participants to pass the SEE exam. Sessions are structured based on the Gleim System for Success. The SEE is a three part exam administered by Prometrics on behalf of the IRS. You must successfully pass all three parts to receive IRS-EA certification. Finance for Non-Financial Managers Developed expressly for non-specialists, this program explains: how to understand financial and operational measures; prepare and utilize budgets; respond to inquiries about the dollars and cents consequences of actions taken by you or your department; and speak the jargon of finance with fluency and ease. Non-financial managers in all areas that need to learn the basics of finance will benefit from this program. PayTrain Fundamentals American Payroll Association PayTrain Fundamentals Certification is an important first step in payroll education. This interactive, blended learning program covers the basic procedures, processes and terminology defining the daily workload of the beginning payroll practitioner. This program also provides a thorough overview of the laws and regulations that affect payroll. Practical experience is gained through hands-on computer-based exercises that allow each participant to work through actual payroll forms and payroll calculations. 18

20 ACCOUNTING, finance and tax 19 accounting, FINANCE AND TAX Certified Management Accountant Exam Review Corporate College and Gleim Publishing have partnered to bring you two courses that will prepare learners to take the Certified Management Accountant (CMA) exam. This section will cover: planning, budgeting and forecasting; performance management; cost management; internal controls; and professional ethics. $1, ZFIN Aug Jan. 31 W 6:30 9:30 p.m. CCW Staff Certified Public Accountant Exam Review The Certified Public Accountant (CPA) examination is the most established and recognized professional accounting designation. Corporate College has partnered with Gleim Publishing to deliver The Gleim Professor-Led Live Review. This program blends the experience, motivation and engagement of a live professor with the flexibility and resources of an online learning system. $2, ZFIN Aug 2 - Mar. 28 S 9 a.m. Noon Fegan Enrolled Agent Certification The Enrolled Agent program is a blended-learning program intended to prepare participants to pass the SEE exam: Part 1 Individuals; Part 2 Businesses; Part 3 - Representation, Practices and Procedures. Sessions are structured based on the Gleim System for Success. The following materials are included with registration for all three parts of the SEE exam: instructor-led sessions, test prep online, audio review, EA Gleim online (one-year access), access to a personal counselor and Gleim book bag. Enrolled agents (EA) are licensed by the federal government and have demonstrated special competence in tax matters, professional ethics and can practice before the Internal Revenue Service (IRS) anywhere in the United States. EAs may present cases at all levels of the IRS and may represent clients, with or without their presence, on such matters as: examination of a filed return, liability for a delinquent return, payment of a past due tax and submission of a federal tax lien. In short, they act as agents of taxpayers faced with problems involving income taxes, estate and gift taxes, employment taxes and excise taxes. To become a certified EA you must successfully pass the IRS Special Enrollment Examination (SEE) and a suitability check. In addition to passing the SEE, applicants must pass a tax compliance check to ensure that you have filed all required tax returns and have no outstanding tax liabilities. $1, ZFIN Aug Dec. 31 S 9 a.m. Noon Staff