The IP-Private Branch Exchange (PBX)

Transcription

1 + Break Free from Outdated and Vendor License BPX Systems with Asterisk IP PBX Asterisk IP PBXs... The central switching system for phone calls, video calls, , fax, instant messaging, conferencing solutions, SMS, and mobile telephony within a business. The PBX handles internal traffic between stations and acts as a gatekeeper to the outside world. The IP-Private Branch Exchange (PBX) + Nuron Android Softphone Application Call Us Now to Replace you old and outdated PBX Systems with IP Based Asterisk PBX with Nuron Android Softphone! Hani Jiries House-Atara Road POBox 18 Birzeit - Palestine sales@enterventures.ps Tel:/Fax and

2 + Advantages of Asterisk IP PBX Telephone System 1. Single Network Easy installation an setup Traditional PBXs require their own network and it is quite expensive/time consuming to build a separate telephone network spanning the entire business location(s). With IP Telephony, the Computer Network can be used to carry voice, video, data, and mobility features 2. Multiple Office Peering IP PBXs transmit voice calls over the WAN IP Network 3. GIGANTIC Cost Savings No Long distance with VoIP Sip Trunking 4. Much easier System Management Web User Interface Hosted IP PBX (managed by provider) 5. Soft switch Asterisk is a software that can be run on existing computers/servers 6. Integration of multiple technologies Unified Communications (voice, video, data, and mobility) Mobile softphone Nuron use, Fax, CRM software 7. State-of-the-art Security Encryption (TLS and SRTP) Firewalls 8. Scalable Add more users/extensions as you need them Choose and customize the features you need 9. SIP!!! Open source technology eliminates vendor lock-in and high-license cost Power of the internet and mobile devices in one 2

3 + Our Asterisk IP PBX Solution is Compatible with Our Softphone Solution - Nuron Private Wires Conferencing Section Call Manager Section Contacts Manager Section + Nuron: Take advantage of the Nuron Android application. Nuron is a SIP-compliant application compatible with Asterisk with the following features: Contacts Management leveraging the server s native address book, and providing visibility of internal extension and the Staff calling status including their call duration and the phone number of the contact engaged. You can also have a quick call reference button through the Favorite list of contacts and the function of Listing of recent calls conducted (incoming and outgoing) where users have the options of retrieving the call recording for each call to playback or to as an attachment. PBX Management is provided on the smart Android gadgets such as mobile handsets and tablets through multi-touch, scrolling, drag and drop User Interface. Users can visualize and prioritize incoming call activity from customers or clients and can swap between two active calls, do call transfer (attended and unattended) and put a call on-hold or diverting to group queue list of calls and press a button for the Be-right-Back button to divert calls back to PBX. Best of all, Nuron provides users with Private Wires a.k.a Hoot-n-Holler for Turret phone technology with permanent open circuits between two or more parties for conferencing. Anyone can speak at any time over linked channels over IP (with call recording functionalities) without having to dial a phone number but just pressing a button to activate the channel. Users can then have immediate mass dissemination or exchange of information such as Forte Securities traders in London with their clients. Parallel processing of calls. Other features include the ability to barge on Calls by Supervisor, do call recording, playing and archiving of calls. 3

4 + Softphone Features Contacts Management History The History tab that lists the recent calls ordered based on the call date (sorted based on incoming, outgoing, missed or all). Each item in the list contains the call date, time, duration, the customer/contact name if available or the number. A click on any item in the list will start a call (dial the contact). To display details about the call, click on the + sign (then it turns into a sign)to the right of each item, a popup window will be displayed which contains full information about the call and capabilities to listen to the call, send the record to the desktop, and start a call. Contacts A one-column tab containing the list of contacts sorted by the contact last name and first name, each item in the list contains the contact name (last, first) and his/her company name. A list of English language alphabets is displayed to the write of the list to easily navigate to the appropriate contact name. Internal Staff A two column tab that lists the internal extensions (phone numbers) ordered by the name initials (First Letter from the first name followed by the First Letter from the last name). Each item in the list contains the name initials and the extension number. Also each item is coloured according to its status (Red: busy, Green: online and idle, and Gray: offline). It also contains a left and right scroll bars along with number of pages at the bottom to indicate which page is active. This list is updated automatically whenever a call is made through the user station. The following figure suggests the user interface of this tab. 4

5 Softphone Features Call Management The Call Manager section handle all calls related functions such as starting single and group calls, answering and transferring incoming calls etc. The section s user interface is divided into two main panels, the top panel lists both the active and on hold calls in two separate columns while the bottom panel contains the number 0 9 keys to dial numbers. The following figure summarizes this user interface. The features and functions available through this section are: 1. The key used to start calls for a specified phone number or extension. it is also used to pick a contact from the contacts if his/her number is the same as the typed one. 2. Listing of active, incoming, and on hold calls. This list will be fetched from the Asterisk server based on its API. The incoming call will be displayed at the top of the list, once activated (picked-up) the system must mark this call either with an envelope or with the initials of the barged contacts, it also displays the extension number the call is assigned to. 3. The user can mark an active call as ON-HOLD, once he/she makes such an action the call will be moved to the on hold column. 4. The user can transfer an active call to another extension, and once such an action the call will disappear from the active calls list. The above figure describes these functions along with the appropriate colors of the calls based on their status. 5. The keypad used to start calls for a specified phone number or extension. it is also used to pick a contact from the contacts if his/her number is the same as the typed one. 6. Listing of active, incoming, and on hold calls. This list will be fetched from the Asterisk server based on its API. The incoming call will be displayed at the top of the list, once activated (picked-up) the system must mark this call either with an envelope or with the initials of the barged contacts, it also displays the extension number the call is assigned to. 7. Multi-touch, scrolling, drag and drop User Interface 8. Users can visualize and prioritize incoming call activity from customers or clients 9. Multiple call support by swapping between two active calls, Call transfer (attended and unattended), Call on-hold or diverting to group queue list of calls and Be-right-Back call button diversion to PBX 5

6 + Added Feature Private Wires Hoot-n-holler (also known as a Private Wires or Squawk box system, Holler Down/Shout Down Circuit and Junkyard Circuit) is a type of telecommunications system where you have a permanent open circuit between two or more parties. Anyone can speak at any time over a distance without having to pick up a phone or press a button. It is used, among other places, in stockbroker and warehouse applications. Hoot-n-Holler capability provides a business critical and tightly targeted channel of communication, which can support thousands of users around the globe and is an integral part of voice trading systems. The software includes Private Wires (aka Hoot-n-Holler) is a dedicated point-to-point ring down telephone circuits conferencing that allow immediate mass dissemination or exchange of information between customers by pushing a single speed dial button. Based on this concept, the software is capable of providing users with the following features and functions such as: 1. Listing of all available private channels (wire extensions), each item of the list contains the customer name assigned to this extension. This list will be fetched from the asterisk server based on its API. The private wire lines (extensions) will be distinguished from those standard VoIP extensions based on the calling plan. 2. Ability to scroll up/down the list 3. Ability to mark or highlight multiple extensions before starting the call. 4. Permanent open circuit between two or more parties. Anyone can speak at any time over a distance without having to dial a phone number but just pressing a button to activate the channel. 5. Parallel processing of calls 6. Ability to barge and whisper on Calls by Supervisor 7. Provide visibility of lines through color codes e.g. light blue is most recent, green color means the line is on and registered on Asterisk 8. Listing of all available private channels (wire extensions), each item of the list contains the customer name assigned to this extension. This list will be fetched from the asterisk server based on its API. The private wire lines (extensions) will be distinguished from those standard VIOP extensions based on the calling plan. Ability to scroll up/down the list 6

7 + Call Us Now to replace your old, license expensive and outdated PBX Systems with IP Based Asterisk PBX with Nuron Android Softphone! Hani Jiries House-Atara Road POBox 18 Birzeit - Palestine sales@enterventures.ps Tel:/Fax and

8 EnterVentures engineers have the experience to install a secure Asterisk Open Source IP based PBX for your enterprise. Codecs Support ADPCM CELT (pass through) G.711 (A-Law & µ-law) G.719 (pass through) G.722 G licensed from Polycom G Annex C licensed from Polycom G (pass through) G.726 G.729a (Commercial) GSM ilbc Linear LPC-10 Speex SILK Traditional Telephony Protocols E&M E&M Wink Feature Group D FXS FXO Loopstart Groundstart Kewlstart DTMF VoIP Protocols Google Talk IAX (Inter-Asterisk exchange) Jingle/XMPP MGCP (Media Gateway Control Protocol) SCCP (Cisco Skinny ) SIP (Session Initiation Protocol) ISDN Protocols Support AT&T 4ESS EuroISDN PRI and BRI Lucent 5ESS National ISDN 1 National ISDN 2 NFAS Nortel DMS100 Q.SIG Applications Support Business Phone System / IP PBX VoIP Gateway Voic Server Conference Bridge Call Center IVR Server Asterisk PBX Supports the above Codecs, Traditional Telephony and ISDN Protocols EnterVentures services will provide configuration to a combination of the above call features and Applications based on the client needs / request Nuron Android Application will provide your enterprise with corporate soft phone mobility Alarm Receiver Authentication Automated Attendant Blacklists Blind Transfer Call Detail Records Call Forward on Busy Call Forward on No Answer Call Forward Variable Call Monitoring Call Parking Call Queuing Call Recording Call Retrieval Call Routing (DID & ANI) Call Snooping Call Transfer Call Waiting Caller ID Caller ID Blocking Caller ID on Call Waiting Calling Cards Conference Bridging Database Integration Dial by Name Direct Inward System Access Distinctive Ring Call Features Do Not Disturb Fax Transmit and Receive Interactive Directory Listing Interactive Voice Response (IVR) Local and Remote Call Agents Music On Hold Music On Transfer Remote Call Pickup Remote Office Support Roaming Extensions Route by Caller ID SMS Messaging Streaming Hold Music Supervised Transfer (Consultation Transfer) Talk Detection Text-to-Speech (via Festival) Three-way Calling Time and Date (Conditional) Transcoding Trunking VoIP Gateways Voic to Voic Groups Web Voic Interface 8