Social Media and Its Impact on How We Learn in the Workplace

Transcription

1 Social Media and Its Impact on How We Learn in the Workplace **Audio: Listen over your computer speakers or dial in: U.S.: Passcode:

2 Q & A Type question here

3 Join the conversation

4 Welcome! James Hilliard Moderator Jane Hart Founder, Centre for Learning & Performance Technologies Jim Recker GoToTraining Product Specialist Citrix

5 Social media and its impact on how we learn in the workplace Jane Hart, Centre for Learning & Performance Technologies

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8 How social media is impacting learning in the workplace What it means for L&D Where and how learning happens in the workplace 8

9 What does workplace learning have in common with icebergs?

10 Only a small percentage (10%) of the iceberg visible above the water. The most powerful part is under the water 10

11 The Iceberg of Workplace Learning 20% of the learning that takes place in the workplace is visible as FORMAL learning. Formal learning The other 80% of learning takes place informally and often invisibly and yet it is where the real learning takes place. Informal learning Most people instinctively know that they become competent in their jobs through learning as they perform those jobs and that through this process they acquire knowledge and skills which are so entwined with the job, that they are referred to as tacit. Report to NIACE,

12 People learning informally all the time.. on their own as well as in conversations and interactions with others (socially) 12

13 But now social media is impacting learning The Iceberg of Workplace Learning Formal learning Informal learning >> Social Learning? 13

14 Social media is a catalyst for change and we are moving into a new era of workplace learning

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16 Trends in use of social media for learning The Iceberg of Workplace Learning 1 Increasing consumerization of IT >> Personal, working and learning tools are merging 16

17 Today already 47% of business technology users at North American and European companies report using one or more website(s) to do parts of their jobs that are not sanctioned by their IT department. We expect this number to grow to close to 60% in 2011 as frustrated workers work around IT to self provision technology How democratization of technology empowers employees, Forrester,

18 Trends in use of social media for learning The Iceberg of Workplace Learning 2 Increasing consumerization of Learning >> People are doing their own thing 18

19 between one-third and two-thirds of your employees are meeting their needs by working around you Jensen & Klein, Blind Spots, CLO Magazine, April

20 How can IT and L&D deal with these growing trends? 20

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22 The Iceberg of Workplace Learning Need to understand more about who is using social media tools and how they are using them. in order to understand what L&D can do to support a broader approach to workplace learning 22

23 Who? Smart Workers 23

24 What tools are they using? 24

25 IMPROVING PRODUCTIVITY Team productivity Personal productivity Finding content FINDING & USING CONTENT Keeping up to date with new content JOINING & BUILDING NETWORKS & COMMUNITIES Co creating content The Smart Worker s Guide to Social Media Sharing links, resources & ideas CREATING & SHARING CONTENT 25

26 8 key features how the Smart Worker works and learns today 26

27 1 The Smart Worker : recognises she learns continuously as she does her job today s work environment doesn t tolerate learners stepping out of their workflow to learn unless it is absolutely vital to do so Gottfredson, 2011 >> Provide access to learning in the flow of work as people do their jobs 27

28 2 - The Smart Worker : wants immediate access to solutions to his performance problems People don t want to study a problem they want to solve it. >> Create performance aids rather than courses >> Help people locate and identify trusted resources on the Social Web 28

29 3 - The Smart Worker : is happy to share what she knows 29

30 >> Tap into the growing phenomenon of sharing and encourage employees to create and share resources with one another 30

31 4 - The Smart Worker : relies on a trusted network of friends and colleagues 31

32 I ve learned more in the last few weeks by monitoring this community than I have in the past year in class.. It s an amazing group I have seen discussions on questions I hadn t thought about and received pointers towards great articles. >> Help teams to set up communities and group spaces so that they can build internal trusted networks to support one another 32

33 5 - The Smart Worker : learns best with and from others 33

34 One to one mentoring Live meeting software Learning communities 34

35 I am amazed at the openness and willingness to share resources and ideas that exists within this group, the wider L&D community and beyond. The opportunities for me to connect with people across the world from both similar and different backgrounds is only limited by my ability to manage and deal with a rapidly expanding range of contacts. >> Support personal human interactions in learning: both one to one and groups. 35

36 6 - The Smart Worker : keeps up to date with his industry and profession >> Help with Personal Knowledge Management >> Encourage sharing of knowledge internally in different ways 36

37 7 - The Smart Worker : constantly strives to improve her productivity >> Provide workflow audits to Help individuals/teams improve their productivity 37

38 8 The Smart Worker : thrives on autonomy "A sense of autonomy has a powerful effect on individual performance and attitude. >> Let go! >> Measure success in terms of performance not learning 38

39 Knowledge Workers Craft Workers Technician Workers Routine Workers Task standardisation Task variety Tacit knowledge Explicit knowledge Encourage and support informal, social Smart Working practices Based on work by Tom Gram

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41 GoToTraining Gets Social

42 What is New Easy One Click Sharing Share Training On Social Media Channels. Share training classes and catalogs on Twitter, Facebook and LinkedIn

43 Simple to Share

44 Simple to Share

45 Why it Matters Social Media Gets The Words Out Trainers can now use an effective channel to share and promote their upcoming training. Social Media Is Fast and Effective Trainers can reach learners effectively and seamlessly, saving time, reducing costs.

46 Questions James Hilliard Moderator Jane Hart Founder, Centre for Learning & Performance Technologies Jim Recker GoToTraining Product Specialist Citrix

47 Live demonstrations of GoToTraining are available!

48 How did we do? Fill out the survey that opens after you leave the webinar to share your thoughts.