Business Process Desktop: Acronis backup & Recovery 11.5 Deployment Guide

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1 WHITE Deployment PAPERGuide Business Process Desktop: Acronis backup & Recovery 11.5 Deployment Guide An Acronis White Paper Copyright Acronis, Inc.,

2 Deployment Guide Table of contents About ware View Business Process Desktop...3 Components of a ware View Business Process Desktop...3 Where does Acronis fit in the infrastructure...5 What Does a ware View Infrastructure with Acronis Look like...7 What components need protection and how to protect them...8 Conclusion...9 2

3 Deployment Guide About ware View Business Process Desktop Virtual Desktop Infrastructure has seen a recent surge in adoption. As a result, standards around deployments of VDI solutions have been built geared at use cases such as the Business Process Desktop in recent years. The ware View Business Process Desktop solution enables customers looking to outsource or offshore business processes to effectively scale their business on demand, streamline and centralize desktop management and provide end users with a standardized and secure desktop experience across the LAN and WAN. Components of ware View Business Process Desktop: ware View has a distributed architecture which includes a number of components: ware View Transfer Server: This software manages and streamlines data transfers between the datacenter and View desktops that are checked out for use on end-users local systems. View Transfer Server is required to support desktops that run View Client with Local Mode (formerly called Offline Desktop). ware vcenter Server: 3

4 Deployment Guide This service, which acts as a central administrator for ware ESX/ESXi servers that are connected on a network. vcenter Server, provides the central point for configuring, provisioning, and managing virtual machines in the datacenter. ware View Composer: This software can be installed on a vcenter Server instance that manages virtual machines or on a separate server. View Composer can then create a pool of linked clones from a specified parent virtual machine. This strategy reduces storage costs by up to 90 percent. ware View Connection Server: This software service acts as a broker for client connections. View Connection Server authenticates users through Windows Active Directory and directs the request to the appropriate virtual machine, physical or blade PC, or Windows Terminal Services server. View Connection Server provides the following management capabilities: Authenticates users Entitles users to specific desktops and pools Assignes applications packaged with ware ThinApp to specific desktops and pools Manages local and remote desktop sessions Establishes secure connections between users and desktops Enables single sign-on Sets and applies policies ware View Client: The client software for accessing View desktops can run on a tablet, a Windows, Linux, or Mac PC or laptop, a thin client, and more. Note that as a connection piece, this component does not store any critical data and does not need to be protected. ware vsphere Hypervisor: ware vsphere Hypervisor is the simplest way to get started with virtualization for free. This fully functional hypervisor lets you virtualize your servers and run your applications in virtual machines in a matter of minutes. vsphere Hypervisor is based on ware ESX(i), the hypervisor architecture that sets the industry standard for reliability, performance, and ecosystem support. Consolidate your applications onto fewer servers and start saving money through reduced hardware, power, cooling, and administration costs. ware View Personas: This is arguably the most important piece that should be backed up in a View infrastructure. The View Personas preserve user information so that a user can log onto a Virtual Desktop and access the same user data. The personas would be stored in a shared location available through a windows share. 4

5 Deployment Guide ware Virtual Center Server Storage Agent for ESX(i) (Backup Server) with Managment console Vault (Local Disk, Tape, ect.) Where Does Acronis Fit in the Infrastructure? Acronis Backup & Recovery 11.5 has a distributed infrastructure, which in many ways, mirrors the ware vsphere architecture. Necessary components include: Acronis Management Console: This administrative tool provides remote or local access to Acronis Backup & Recovery 11.5 agents and to the Acronis Backup & Recovery 11.5 Management Server. Acronis Management Server: This central server drives data protection within the enterprise network. It integrates with vcenter and allows you to orchestrate protection jobs from a central location. Acronis Virtual Appliance/Agent for ware vsphere ESX(i): Enables backup and recovery of ESX(i) virtual machines without installing agents into the guest systems. The appliance can either be bound to a host or cluster. A single appliance/agent can perform up to 20 simultaneous backups. To increase throughput, additional appliances can be deployed. Agent for Windows/Linux: This agent can be installed on a machine where ware snapshots are not possible to enable the ability to create snapshots of the machine. This agent provides the same protection capability with the ability to protect the whole system or specific files and proveds the same recovery capabilities. Acronis Storage Node: This server is designed to optimize the usage of various resources (such as the corporate storage capacity, network bandwidth, or the managed machines CPU load) which are required to protect the enterprise data. This is achieved by organizing and managing the locations that serve as dedicated storages of the enterprise backup archives (managed vaults). This is not a required component for the solution, but it can provide deduplication technology which would limit the storage requirements. 5

6 Deployment Guide What Does a ware View Infrastructure with Acronis Backup & Recovery 11.5 Look Like? The Acronis Management Server, Agent for windows and managment console installs on a virtual machine running Microsoft Windows. To protect the virtual machines, an Agent for ware vsphere ESX(i) is deployed on a per site or per host basis. If any of the ware View Components are installed on a physical machine rather than a virtual machine, the Agent for Windows/Linux should be installed on the machine as well. Storage Considerations for Backups: When trying to identify where to place the backups, the location of the items to be protected as well as the location where the recoveries will take place should be considered. A CIFS share or a managed vault with deduplication is the recommended destination for the backups. It is recomended to configure a target close to the the possible recovery destination. In a Business Process Desktop environment, it is recommended to store persona backups at the corporate headquarter to expedite recovery operations. 6

7 Deployment Guide What Components Need Protection? Two types of components need protection: the infrastructure components and the data component. The infrastructure components which need protection are the following: View Composer Database vsphere SQL Server Database Active Directory Server ware vcenter Server View Connection Server ware View Personas In this configuration, the machines that need protection fall into two categories: personas and virtual machines. When considering retention rules and protection, take these general recommendations as far as retention rules are concerned: Component Incremental Backup Full backup Frequency frequency View Composer Daily Daily Database vsphere SQL Server Daily Weekly Database Active Directory Daily Weekly Server AD-LDS database Daily Daily View Transfer Server Weekly Monthly View Connection Weekly Monthly Server View Security Server Weekly Monthly Backing Up the ware View Persona: ware View Persona are located on a network location, specifically a CIFS share. The data on the share needs to be protected so that you can restore data specific to the user. The CIFS share should reside either on a Microsoft server or on a SAN which supports snapshot technology. If leveraging a Microsoft machine for the ware View Persona data, it is recommended that you install an Acronis Agent on the machine and configure a system level backup. This allows for system recovery of the machine and for granular recovery. If leveraging a SAN provider with hardware snapshot technology, a snapshot should be scheduled to take place on a regular interval and the Acronis Agent should be setup to backup the data in the snapshot. This approach is recommended to ensure that open files are captured in a consistent state. 7

8 WHITE PAPER Recovering Data from a ware View Persona: Connect to the Acronis Backup & Recovery 11.5 Management server and recover the data to the location. Files can be restored into a new location or in their original location. To recover data to a new ware View Persona, point the recovery to the path of the alternate ware View Persona. Backing up and Recovering Templates and Associated ware View Virtual Machines: Protect the ware View Virtual Machines with efficient recovery in mind. Setup System level backups of the machines by applying a backup policy to the folder associated with VDI environment. Performing the recover of templates or associated virtual machines To perform the recovery of a virtual machine, connect to your management server and select the machine to be recovered. You have multiple options here, either performing a recovery overwriting the old template or performing the recovery to a new template. Backing up the View Virtual machines The virtual machines associated with the infrastructure should also be protected: ware View Connection Server, ware vcenter, and ware View Composer. A job for each site where the machines exists should be configured to the storage destination of your choice. It is recommended to store the backups at the same site where the machines are located, taking advantage of staging the backup to another site if desired. To create a backup job of these machines, connect to the Acronis Management Server, select backup and then drill into your vcenter infrastructure picking the appropriate machine(s) which need to be protected. Select the destination for the backups and pick the retention rule appropriate for the system refer to the table above for guidelines regarding backup policies. Performing the recovery of the View Virtual machines: To recover a machine, first connect to the site where the recovery needs to be performed. Once connected to the site, connect to an agent for ESX(i) and select Recovery. Pick the appropriate machine to recover and then recover over the exiting or into a new one. If performing the recovery into a new machine, make sure to power off the old machine before powering on the new one. 8

9 WHITE PAPER Conclusion ware View for Business Process Desktop requires data protection and disaster recovery options to ensure data and service availability. The ware View Personas need to be protected so that you can have the ability to recover a persona or individual files associated with the persona. The infrastructure machines need system recovery options as well as granular recovery. With Acronis Backup & Recovery 11.5, you get a complete solution providing granular recovery, as well as full system recovery, to ensure that the ware View for Business Process Desktop is as reliable as possible. 9

10 About Acronis Acronis is a leading provider of easy-to-use disaster recovery and data protection solutions for physical, virtual and cloud environments. Its patented disk imaging technology enables corporations, SMBs and consumers to protect their digital assets. With Acronis disaster recovery, deployment and migration software, users protect their digital information, maintain business continuity and reduce downtime. Acronis software is sold in more than 90 countries and available in 14 languages. For additional information, please visit Follow Acronis on Twitter: For additional information please visit To purchase Acronis products, visit or search online for an authorised reseller. Acronis office details can be found at Copyright Acronis, Inc. All rights reserved. Acronis, Acronis Backup & Recovery, Universal Restore, Instant Restore and the Acronis logo are trademarks of Acronis, Inc. ware and ware Ready is a registered trademark or trademark of ware, Inc. Windows is a registered trademark of Microsoft Corporation. Other mentioned names may be trademarks or registered trademarks of their respective owners and should be regarded as such. Technical changes and differences from the illustrations are reserved; errors are excepted

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